Well, We won't go back to this dealership, customer service sucked!!! Not a single person said hi or even would give us a smile or shrug. Sad too, we are shopping for a new bike... read more

Purchased current bike from Chester's in 2016. Red Herrera in Service is Awesome. He has taken care of me and never let me down. I will buy a new bike in 2020 from Reno Harley Davidson because of Red and the level of service I have received. read more

Reno harley is the worst when it comes to ordering parts waited over two months and they didn't give me all my parts I ordered not once but twice had to go back the first time and they said oops we still need to order several things which took another two week finally got those and found out I'm still missing parts I highly recommend you go to battle born and see josh in carson when you tell them exactly what you need they are competent enough to order everything you need read more

Currently visiting from Northern California for street vibrations, on the way up here i noticed my fork seals were leaking. I called Reno Harley and they told me to bring it on by and they'd most likely have it done that that day. I showed up extremely late, (2:30)ish and dropped the bike off. Despite the amount of hikes being serviced and the even they were hosting, my bike was finished and ready to get back on the road. Thanks guys for the great experience. read more

September 30, 2020 My wife and I were staying at the peppermill for our anniversary, when I tried to remove the key from my trike trunk compartment, the key could not be removed, we took a ride to the shop to see if they could help us out, after about an hour or so they handed me the key and told me that they were finished and the trike was ready, they were polite & professional, we had a great experience here. read more

I have had nothing but great times every trip I have made into this store. Everyone is so knowledgeable in all of the departments. So friendly too ;-) This is probably why I am a long time customer. read more

Wonderful place to get what you need. Great staff always willing to help with your needs and any questions you have. Location is good. Amazing inventory and selection. read more

If you want good service go to battle born in, Carson City. went in to buy a sissy bar didn't realize everything was priced separately. That's not the bad thing the bad part that upset me was customer service most of these guys don't want to even bother if you're not willing to spend the Harley Davidson orange price. Still browsed and got smaller things. a different salesman ended up checking me out since I wasn't spending the big bucks the original guy doing the quote on the bar was upset I didn't want to spend 500 on a sissy bar setup that day that I had to order anyways! probably made money on commission got a different sales man to take over made the experience a little more enjoyable actually the one that left got on his phone and started looking at memes. but I can't say this is the first time I've had bad outcomes with Harley there have been two other dog crap experiences the other few times I was there. Don't get me wrong there's some pretty decent people at this dealership but I would say 75% of them only want your business if you're willing to spend between four to $600 In The parts department, almost 1200$ in the service department, and then they really only want your business if you're buying a bike! Definitely a commission based business you can tell. Don't recommend if you want a good positive environment! Go to Carson! Dealerships a little better out there still recommend battle born. read more

I always love visiting this Chesters . I bought my bike here. What a great experience that was. They made me feel like family the entire time. What I love about the place if after a year they still remember my name. You won't find a better bunch than Chesters Recommend checking out there motor clothes section. Even if you don't ride they have some really cool stuff!! read more

Reno Harley Davidson - Sweet Deals - Motorcycle Dealers Near Me - Reno, Nevada

it's a Harley dealership...not a very big one but they do pack it in for the space they have. Staff is just ok but i'd probably be worse as a staff member if i had to deal with the crowds they deal with. Nothing impressive here but nothing bad either. Just your typical dealership. The only time this place is the place to go is once a year...at Street Vibes. read more

I was not going to put my first bad review but since I had a second complaint I will post both bad reviews!... I took my bike in the street vibration week to get full exhaust system installed came back to pick up bike bike it was filthy dirty with oil and dirt I know they were busy but at least the mechanic couldn't wipe down the bike, and my chrome was full of oil had to clean it myself very disappointed I also noticed one of my tips on my slip-ons were defective. Yes they did order from Rinehart but at least they could have checked it out and let me know that it was defective. Wow where is the quality control at? But I let that go. But now I received my old exhaust system that they shipped to me today and my Vance & Hines slip on mufflers were damage scratch, and pitted badly!!!!!! I was very shocked to see that they did not bubble wrap my pipes with tape to protect them from getting damaged!!!! These are Vance & Hines slip on mufflers which I paid $500 for them I was going to sell to my friend now he will not buy them because of the damages. Not to mention my stock headers are also damaged!! When I purchased my Vance and Hines slip-ons at Sacramento Harley they bubble wrap my stock pipes was very pleased with them. Chester's Harley and Reno does not seem to care about quality control or other people's property. Very shocked and disappointed with my experience there. I will now be contacting the service manager Paul or the General Manager Ray Wright to complain to see if they will take care of this issue i and compensate me for my damage goods. I also hope they read these reviews. This place only got one star because I could not give them less than that. read more

Dane was fantastic ... I'm an out of town buyer and he was incredibly accommodating .... answered every question, took several photos of the bike I was interested in, and made the process very easy. Would recommend any friend to go see Dane at Reno HD! read more

By far one of the nicest dealerships I have visited. Great people all around. Tim the GM, Brett, Karen, and Greg - all top notch folks. Extremely helpful, no pressure people. If you are shopping for a bike, apparel, or accessories - totally worth the drive! read more

My experience with Reno Harley-Davidson did not start out well. After coming to an agreement in price, and asking specifically what "plus fees" meant and being given a specific answer, I was BLINDSIDED with and additional $1,800 in "fees" on the contract. If you're asked about fees, you have a DUTY to be honest and forthcoming, not be a dishonest slimeball and then hope I won't notice. After leaving a review, I was contacted by Lexie, the dealership's customer relations representative. I told her the whole story and she was deeply concerned about the situation. She worked tirelessly for a whole week make things right. She worked with the management team and the parts and service departments to get the cost of the motorcycle to the out-the-door price we were originally expecting. Paul in the service department was also very accommodating. He was able to explain some different parts that would cost less and also work better on the bike. He also agreed to absorb the cost of a small part that was left off of the revised quote but included on the original quote. This was a much appreciated gesture. I commend Lexie on her customer service and tenacity to see this through. She is the only reason this deal was done. Because we had some after-market parts put on the bike, we still haven't taken delivery of it. But, I'm hopeful that the rest of the transaction continues to be smooth. read more

One star given because zero is not an option. I would recommend avoiding their service department. Heated grips on my new bike suddenly began working at half heat at best. After they were unable to diagnose the issue I was told by their service counter person that the grips should feel the same on a level of 6 as they would on a level of 2. Fortunately these phone calls are recorded "for training" purposes, so if anyone from this dealership doubts that their employee would make such a ridiculous claim they need only listen to the tape. To top it all off, this "non-fix" saw my bike returned to me with an additional 46 miles on it and the low fuel indicator on. This level of service is truly disappointing. read more

I've been here many times. We've taken the riding classes, etc. For the most part I've been happy each time ..... Nothing compared to the service we had in parts today. Ron and Justin were very friendly and helpful. We also needed help from service who went above and beyond as well. Very very pleased with our visit and experience today. read more

Always a great place to stop, they are selling tickets to raffle off - not one but 2 Harley Davidson Motorcycles, during "Street Vibrations" the money goes to a great cause - To help Military Veterans. This team is awesome for doing this! read more

Visited and test drove a Street Glide today. Edwin was great. He explained the bike and was a true professional and wonderful customer service. Five stars Edwin ! read more

I thought I would add an update regarding the service department. While servicing my brakes this past weekend I realized the system needed more work than I had time or expertise to devote. I decided to call Chester's service department that morning (Saturday) and they made the effort to fit me into their schedule. My bike was ready to go the next day when they opened. I was impressed with their customer service and the over-and-above effort they showed. Thanks to them I had no trouble having my bike ready for a 5-day trip starting this week. I will definitely recommend them to anyone and will be taking my bike there again soon to have the handlebars changed. read more

Look if you need a new bike or parts this is where it at. If you can't handle a real bike and do not want to evolved or go in to buy a bike and not walk around thinking there is a high pressure salesmen that is going to attack you then go buy that cheap BMW or that Honda u been looking for it is a Harley Davidson is the only bike I need and Chesters in Reno will and has always been my choice. read more

DO NOT buy a bike from Reno Harley. We bought from them and as soon as we drove away, their customer service went to shit! Bad business and customer service is shitty! Not helpful at all. Will never use them again! read more

You guys are a real piece of work. How dare you treat people the way you do!! Specially Brett grundle! I DO NOT RECOMMEND THEM AT ALL! My best friends dad has purchased 16 bikes from these HORRIBLE people. You may be thinking well he bought 16 from them why are they so terrible. Well let me tell you. He passed away in august and purchased a bike 1 week before going to the hospital and passing. And now they will not take the bike back! I'm sorry but how can someone who is no longer with us pay for the bike?! And NOW they aren't even returning his wife's phone calls. How dare you treat them this way after what they have been through! read more

Worked with the salesman Steve and he hooked me up with a great deal on my first bike! He even hooked me up with a free helmet and manual! Great customer service read more

I had a very positive experience with the service department Dave Hogle told me to bring my road king down the next day because I was having some magneti marelli fuel injection problems ?? Nobody in town wanted to mess with the problem and they all recommended this service department. So they quoted me 3hrs and Paul Tortorici fixed it and it runs better than ever !! Great service and delivered on time....Thanks So Much read more

A friend of mine husband bought 16 Harleys from this place. He sold him a trike and told him they were giving him a great deal that the trike was worth 40 thousand. Come to find out the trike is only worth 24 thousand. It is a 2016. Unfortunately her husband passed away in August. He only had the trike for a week before he went in the hospital and died. There is only 144 miles on it. In the beginning she was told they would try to help her out. Now they won't even return her phone calls. I cannot believe they won't just take the trike back. She can't afford it. When her husband died the finances went with him. Shame on you Brett gundle read more

Chester's Reno Harley Davidson is a wonderful business! Whether you are in there to just take a look, buy a t-shirt as a souvenir from your vacation or buy a new bike the staff and management are friendly and willing to help! You are greeted by a friendly face when you walk in the door and the sales team is not pushy or over bearing but are there as needed when you are ready! There is a vast selection of clothes for any size or style and a wide range of new and used bikes fit for any budget or need. read more

After years of riding various types of bikes I finally decided that it was time to "grow up" and put my butt in the saddle of a real bike. My wife and I first went into Chester's a few months ago, we spent a little while speaking with Tony Dirito about the various models however at this time we weren't quite ready to pull the trigger, it is a pretty big decision and at that time the best idea was to go home and talk about all the pros and cons of this purchase. During the course of our discussions we decided that if we were going to make a purchase this large it would be best to support a local business, we live in Carson City and from our backyard we can actually see Carson City Harley Davidson, this had nothing to do with Tony or Chester's HD it was a decision we made purely out of respect for our City in order to do our part to support the local economy. THIS WAS A HUGE MISTAKE! I'm not going to go into details about that experience since I have already written a review for them and this review has nothing to do with Carson City Harley, but if you are curious and would like to find out more you can click on my user-name and read that review. After our experience in Carson I nearly abandoned my dream of owning a Harley and was pretty close to pulling the trigger on a Victory, even though Vics are good bikes they don't conjure up the childhood memories that a Harley does for me so we decided to go back to Chester's and see what happens, we didn't have too many hopes and I basically walked in the door in A-hole mode due to my last bad experience in Carson City. My A-hole mode quickly disappeared as we went in the door and Tony greeted us, somehow he remembered both of our names and my wifes country of origin, this was after speaking to him for less than 10 minutes 2 months prior. This relaxed me a bit and showed that we actually mattered to this establishment. After drooling over several of their bikes in the showroom we decided on a 2001 Fat Boy. Tony introduced us to Dick Mc Candless (finance genius) and we took a seat in his office and filled out some paperwork. Dick really is a great guy and took us through the process step by step and explained what was happening and how the finance process works, at no time did he promise us anything and when we asked what was going on his answer was generally "we'll see what they come back with". We appreciated the straight talk, especially after the last experience. We waited for approximately 25 minutes or so and Dick came out of his cave and told us that everything was looking pretty good but they needed some paystubs and a couple of other documents, our reply was "Does it look like it will go through?" Dick said that there was a good chance however we really won't know until corporate receives the documents. We went home and sent the documents to Dick, at this point we didn't have real high hopes but that was mostly to keep me from being disappointed if it didn't go through. First thing the next morning Tony called and said that everything went through perfectly and we could come in, sign the papers and get the bike. So I had my Harley and all was good to go, sort of. When we went in to sign the papers we had a bit of confusion on the warranty, one of my wifes stipulations for getting the bike was that whatever bike we bought had to have a warranty. I know most don't think much of warranties but it was my wifes 1 condition so it had to be that way. Dick told us that with this particular bike we wouldn't be able to get an extended warranty. I let Dick know that this was a deal breaker for us and if we wouldn't be able to get a warranty then we couldn't purchase the bike. I have dealt with many dealerships before and generally when I make that type of statement whoever I'm dealing with will become instantly defensive, roll their eyes or tell me I'm crazy...you get the picture. When I said this to Dick all he said was "ok I understand, lets see what else we can do for you"...I tried as hard as I could to try and find some sort of non-verbal cue that he didn't really understand, but there wasn't any, no rolling of the eyes, no shaking his head, no slumping posture of disappointment he really did understand and wanted to help us out. Unfortunately the Fat Boy was off the table at this point since it was a 2001 there was no way to get the warranty. We decided to take a look at bikes again and Tony guided us to an 05 Night train that I actually liked better than the Fat Boy, I took it for a ride and instantly knew that this was my bike. Dick and Tony got the deal set up and I now have a Harley in the garage. Tony took us around and introduced us to the Service Manager, Parts Department and really cool East Coast guy named Tim Conway (Assistant General Manager). Would I recommend Chester's Reno HD? Absolutely! Thank you Tony, Dick, Tim and Brett (another finance genius, who I didn't mention but he is still a great guy). You've earned our business and respect. read more

I absolutely love the employees here at Chester's in Reno!! Every time my husband and I go in there they welcome us and make us feel at home! We have become regulars there! read more

Huge dealership, friendly staff and plenty of merchandise. Love this store.

We took our bike in Reno Harley -Davidson to have the safety check done on it and decided to go ahead and pay for the 40000 mile service. We picked up the bike today and when my husband rode it towards home he noticed that he did not have any back brake. He looked down and noticed that the cap on top of the master cylinder was missing and all the brake fluid was gone. How can you service something and forget to put on a part? This could have turned into a very bad situation! read more

Rented a Road Glide from here. I am not a Harley guy, and I find the Harley yuppie arrogance, obnoxious. However this place had none of that. The staff was friendly, and helpfully. I would absolutely rent from Chester's again!!!! read more

After a visit to Chester's this past weekend I was reminded why I haven't bought HD yet. After the way I was talked to here, it wont be here when I do decide. I have been riding for years, since I was 16, and the Salesperson Tony, talked to myself and my hubby as if we were new riders who needed to be humiliated into buying HD. We are Honda riders and have been (me for over 20 years, hubby for almost 8). Tony basically said not in the exact words BUT we got his meaning, that HD riders are better riders. Hmmmmm.....ok?? I beg to differ on that but if it makes him feel better. I dont need a brand of a bike to have confidence in my ability. His sales tactic of making the customer think he or she isnt "somebody" til he goes into debt to get HD, is old and tired. His exact words to quote, "its time to evolve..." Whatever...I did see a model I liked but will look elsewhere, til I find an HD salesperson that isnt so arrogant. read more

Very disappointed at first after I took in new Trike for 1000 mile service which amounted to an oil change and slightly more "adjustments." I was immediately contacted by Red in the Service Department and he was most apologetic, sorry to hear of my frustrations and immediately offered to make it right, which he did. I must admit, he stepped up, made it right, and said don't ever hesitate to see him if something isn't right. I'm pleased and appreciate his efforts. I will continue on with Reno Harley. read more

Was riding through from SD to Coos Bay Or. Had a clutch problem. Ed told me that appointments came first, as I was unschedued they might be able to look at my bike within a 2 hr period. I explained I was passing through and needed it bled and checked, maybe even flused and filled. Heck no. It was 18 hrs later and they only bled the line. Poor Customer Service Did not care about the traveling rider, Appointments came first. When I hear that there is a traveler who needs service I tell them put them ahead of me. I would not use this dealer unless It was the only way to get me back on the road read more

I went in looking for a $20.00 apparel product and ended up with a 2013 Electra Glide Ultra Limited three weeks later. The sale was due to the courteous handling by John in sales. The sales transaction was up front, friendly and without pressure. read more

So far so good. I'm a very regular customer almost there every weekend looking for apparel, parts, or service. Everyone at the parts counter has always been really helpful and friendly always deal with a younger girl who's really helpful and another guy with glasses who's also very helpful. The apparel is pretty vast I usually look at the flannels and that's about it. Service has always been killer for me. I've dealt with Paul the service manager about every single time and he's really helpful and honest. They've taken care of me multiple times as I'm new to motorcycles and they've helped me out with any problem I have mostly just small stuff. Good turnaround times too. Today I went in to get a quote from them to get my handle bars installed on my street bob and we're scheduled to have them started tomorrow. Despite being able to find lower prices on this installation I went with HD because for one the name and warranty that'll back their work, two being the history I've built with the place. Have had nothing but good experiences with them and this'll be my biggest transaction with them yet. Expecting the best. Cheers read more

No stars, this place doesn't have any t shirts. Don't waste your time coming here. Lots of useless merchandise that hardly anyone buys.

Riding from Central Oregon to Los Angeles on 395 lost my rear brake. Stopped at Chester's at 4PM on a Friday. Justin behind the service counter was so incredibly helpful and the service staff got right into it. I had to overnight in Reno expecting to spend most of my morning waiting. No! At 0930 I am ready to go! This place has legit customer service. Would love to come back and see what they do for me when I need a new ride. read more

Having rented bikes in Hawaii, Nevada & Virginia I reserved a Red 2016 Street Glide at the beginning of August from Chester's Harley in Reno for the Labor Day Rib Cook-off. A week ago Cheatet's called to say they were closed Labor Day. OK i'll return it Sunday. Called ahead to let them know I'd be picking it up later. They said not a problem. Upon arrival they happily pointed to a Grey Street Glide. When questioned about where the Red one i reserved was, they said it was wrecked. Was the bike "wrecked" or did they rent it to someone else ? I don't know & now, don't care. Last time I rented a bike through hem it was a great experience. After this, as I told them, "I'll pass." If there were less than 1 stat...the Rental Department earned it. read more

Great bunch of guys, bought my 2015 softail there had nothing but good experience. Been going there since before they moved to the new location. Their inventories great should go down there and check it out. read more