Oh, I know, sir you don't set their prices. You just help them rob us. You sit at your desk. You're like OK. You can charge your people whatever you want and we're gonna charge you a fee so you and my HOA are both robbing me because I don't know what you're doing for me besides helping these people rob me. Great job. I'm letting the people know that wild creek is a joke , don't buy here and if Reno property managements names is attached to anything walk away. I wouldn't recommended supporting this business to anyone. Maybe working here ,bet you get alot and have no problem making your bills, I'm sure it easier when you're robbing people. and hey if you want a vacation you just let one of the HOAs know your raised your fee so now everybody else can help pay for your and your family vacation. What a scam. read more

Reno Property Management - Dead trees and no plans to make grass grown or cute the dead trees but you want an extra $40 from everybody. - Property Management Near Me - Reno, Nevada

This place is always under pressure and always gets the blame for things out of their control. The staff is actually very friendly and hard working. People are just full of hate. read more

Fence section blew down in this last crazy wind storm- put in maintenance request that morning. Javier was sent out right away to assess and plan. He checked in with the neighbor to make sure they were okay if he needed to access their yard to fix it. He is back less than one day later with his crew working in the freezing rain. The crew Reno Property sent is super friendly, and even checked to make sure it was okay if they started because it might be noisy! (What??? That's just extra level customer service) . Thank you Javier and RPM. Whatever you are doing to improve your customer service/concern/reputation- I'm a fan. Shout out to Denise and staff who jumped right on this request. read more

Reno Property Management - Yes this is the crew working hard and those are snowflakes starting - Property Management Near Me - Reno, Nevada

Bad service never picked up our garbage replace him very lazy ...not very well trained replace him ..

I have been trying to get ahold of a person at Reno Property Management for days with no response and now not even a voice mail message to leave another message. I have received a notice stating that you are changing the address of where to send the HOA payment and just wanted to verify that it was not a scam. Changing from a Reno P.O. Box to a Sacramento P.O. Box is concerning and just wanted to verify. PLEASE CALL or contact me at trinaperriera@gmail.com Thank you, read more

I wanted to express my gratitude for Reno property management. I sent a letter to the hoa president on a Thursday explaining there was an infestation within the whole building so it wouldn't make sense for just my unit to get exterminated. I also explained that it wouldn't be fair for one unit to be responsible for the fee since it's the whole building (4 units in one building). Well on Monday they sent me an email with dates provided for their exterminators to come work on the whole building. They came twice and the infestation is gone. I'm so thankful and grateful for their assistance. read more

Crumbling stucco walls at Sunrise Villas managed by Christopher Mitchell (CAM.0009229.SUPR) through Reno Property Management. Hopefully, this issue will be resolved and I will be able to delete this review and replace it with a positive one. RPM is lowering my property values and risking the integrity of my property and the entire Sunrise Villas complex by not repairing these walls in a timely manner. I put a work order in for this issue in February 2024, it is now July 2024 and walls around the complex are worse every month due to weather damage. HOA fees are currently at $279 a month. It is in the HOA's realm of responsibility (as outlined in their company documents) to repair these stucco walls. The HOA budgets for stucco wall repairs and discussed this issue in their last HOA meeting (as documented in their HOA meeting agenda and notes) but did not make any decision to repair it. I am a first time home owner and a public school teacher, I rely on my HOA to fulfill their duties. RPM, please repair this issue before the end of the year. July 27, 2024 Edit: Thank you for your response Douglas, however I do not believe maintenance requests generally require board approval like you are implying. I understand that the board will need to approve hiring a contractor to update the entire complex's stucco but I requested a simple stucco repair back in February that could have been done by an employee already contracted by your company for such repairs (your office staff told me his name is Pedro but refused to give me his last name so I apologize for only referring to him by "Pedro"). And since stucco repair has been on the proverbial radar of your company since at least February of 2024 when I informed your company about it, why is the board only just finding out about this issue? Ashley Hawke, your employee, told me they would discuss stucco repairs in a spring HOA meeting and it would be fixed before the end of the year, was that a lie? Please don't try to push this blame off on the board when your employees knew there was a problem and did nothing to reach a solution sooner. Christopher Mitchell could have brought this to their attention sooner. I would love to speak to you about this over email, you can get my email address from Christopher Mitchell. And if you truly believe that I should reach out to the board, then I will, as soon as you provide their email addresses to me. Thank you for your assistance and cooperation. read more

See all

Terrible communications. Professional property management will communicate with you. Upon renting give you all the information a New tenant needs. Not this company. No documentation on lease as to what your parking space is. Loddy Doddy everybody parks where they want. Unable to get cars towed. My property Mrg. needs to get some customer Service classes. Broken dishwasher, missing screens left unanswered and unattended. It tooooooooooooo soooooooooo long to get him to reply. Unprofessional, It's like they do not care. read more

I am the president of the HOA referenced in the negative review of Reno Property Management (RPM) where the owner is called out as unethical. This assassination of character could not be further from the truth. In my ten years on the Villas Board, RPM provided the best service the villas have ever received. RPM did exactly what the Board agreed to in the 2023/2024 budget meetings. They quoted for landscaping service of the villas with a total price of $13K. The Board agreed to level load the cost over 12 months to ease the burden on the association and invoiced RPM monthly. When the subsidiary company did not perform, RPM immediately took measures to rectify the situation. The owner who wrote the negative review is disgruntled over the Board imposing a $25 fine for his refusal to remove a dumpster after 2 years. He has been causing issues for the Board and homeowners since. It is unfortunate he chooses a public platform to attack the character of the owner of RPM. His sentiments are not in line with the other members of the Board. Our apologies for his indiscretion. read more

This is a group of con artists, they raise the HOA dues every year without skipping a beat. There are minimal improvements to the property showing where those funds are going. It looks very close to the same as when I bought it back in '21. It is almost triple what I was paying and showing no signs of letting off! This should be illegal and it very hard to not wish ill upon them! Talk about exorbitant, I now have to pay them close to $300 monthly. read more

I've lived at 39 Myrtle St for over 2 years now and although I've had very few maintenance issues, when I have the team has responded quickly and the problem has been resolved without any inconvenience to myself. My rent is affordable and I'm very happy with my living situation. The management team has worked with me personally if I needed to contact them regarding anything. I do recommend them to anyone who is interested in relocating to a new place to live. Brian Wieffering read more

I am a tenant of Mynd Property Management and they have let me live in a unit that reeks of animal urine for the last week. The vendor didn't show up to replace the carpets and it is almost impossible to get in touch with someone other than a customer service rep who probably lives in Thailand. This has been the WORST moving experience of my entire life, and I've moved 9 times in the last 5 years. I will never live at a property managed by Mynd ever again. read more

Reno Property Management offers very poor customer service. They are unresponsive to service requests, and on top of that they are unprofessional. Very disappointing. read more

I feel these people are totally incompetent,i should have read the reviews before I bought my apt that they manage ,my apt.was flooded with sewage and a claim was filed and approved ,then they gutted my apt.,I mean they took out everything ,the whole bathroom,kitchen,flooring,drywall it was a mess, and that is what I was left with ,I ended up doing all the repairs myself I have not received any money that they are holding I have been trying to resolve this with the Reno property manager, but he is either out to lunch, sick or working remotely ,and does not return calls this has been going on for 1 and half years i will now be forced to sell, read more

where do I start? They are really open. They don't respond to emails. Doug McIntyre is very condensing to people that HIRE him for services not rendered. I wish he'd remembe who the true bosses are. read more

Such a protracted headache to deal with. Classic hiding behind the Internet, overall runaround, little to no accountability. Things are the worst when dealing with the president, which really makes a statement about the organization. read more

The sprinklers were going non-stop on a Sunday morning, they stayed on full blast for 8 hours. Normally this would be a one star review, but these guys showed up and got the job done on their day off. It was an emergency to me and they fixed it. Not only that they were there the next day to make sure it was correct. They might get a one star from me another time, but so far I have had good communications with these folks as an association. Thank you for caring and fixing my problem. read more

I heard of an experience my family member had trying to rent from this company ... wish I could give 0 stars. ...they had them go through all the yellow tape and spent so much money getting documents together then to be told no . They gave an excuse the homeowner said no that was all even when they had a co singer which they asked for ... but they had them thinking things were good .... Being that they were the first to turn in application and pay money that was a waste of time ... put them in a situation and were heartless to say I'm sorry you were denied and hung up ... don't waste your time and money when they will probably scam you out of money and tell u NO anyways ... make sure they get rid of ur information too many identity issues out there ...not sayin they would do anything but if it gets lost ur life can be ruined... so look else where this is my first experience with them just read the reviews urself . read more

Rented from May 2017 to December 2019. If a lower score were possible to give, I would. Of course, this is a rental/property management company and their goal is to squeeze as much money as they can out of their tenants, but beware. The property manager and company refuse to work around the schedules of tenants. If you work the same hours as your office hours, this is NOT the place for you. (For a walk-through inspection, I was told to "talk to your boss and I'm sure you'll figure something out to get here so we can schedule this" after telling them I only had a half hour lunch at a job I just started less than a month ago.) Rarely did a call go through and not get sent to voicemail. (Cynthia will say she can direct your call to the person, send you directly to voicemail, and do the same thing if you call back.) The seemingly kind Mark LaBarber becomes angry and belittling if you say something he does not agree with. In the time I rented , the fridge went out 3 times (the same part kept failing), yet they insisted the best way to fix it was to keep replacing the part. Two times occurred right after I had bought groceries and they did not reimburse cost for food spoilage. The heater went out and it took a few days to even schedule someone to come take a look at it (with scheduling only further delayed by the fact they refused to send anyone out unless someone was in the apartment, though the lease stated it was not required and the spare key could be used to enter). TLDR: This is not a place to rent through if you are a single adult working the same hours as the office. Extremely poor communication and very disrespectful. read more

I was a homeowner under their management first and then a board member. Let me put it this way. I will never again buy a property that is managed by them. If a property I own somehow comes under their management I will immediately put the place up for sale. I won't go into any detail. I think this is sufficient as to how I feel about Reno Property management. read more

Very bad management company. We hire Mark LaBarber as a manager for our property. When tenants left he did not make any repairs and did not deduct any money from deposit for repairs. Instead he took owners money to do that. But he said that all repairs had been done. Broken microwave, closet doors, refrigerator, walls and windows screens. He did not care about property owners and doing nothing for the owners. If you are thinking to find property management never use Reno Property Management and Mark LaBarber read more

IF I COULD PUT 0 I would! DONT RENT FROM THESE PEOPLE!! It has been a pain just to get them to fix my heater! I have 2 kids at home, and it's been over a week and it's still not fixed. I have been trying to contact them on several occasions but they show little concern about this. I give them a 0.. Looking for a new place as we speak! DONT RENT FROM THEM!! read more

I wish I could give 0 stars. I am a renter in one of their properties and when there is a roof leak or a broken sink they ignore it. I had to report the same issue three times. The receptionist always put me through to someone's voicemail. No one is ever in office. When they call about the issue you can tell nobody listened to the voicemail because their info on a broken sink is to pull hair out. So nobody listened that the sink faucet was broken in two previous voicemails I have left. Mark LaBarber is our contact and he's never available. He only returns calls or has someone else in the office return your call without any of the right information. Then when you complain that you've notified them of the same issue repeatedly a new contact will say "ma'am I don't know anything about that" YES we get it NOBODY in your office GETS IT!! read more

The basic concept of "Management" is that you should be capable of managing. Unfortunately the HOA Management concept seems to be built around mediocrity because that is what you will be served. Not only do they not follow established rules and regulations; they are shielded from any discipline when they knowingly screw up by an oversight org. called the Ombudsman working under the Division of Real Estate. It certainly has the appearance of the Fox guarding the Hen House. When you know they violated the law and you have proof of it but they are given a slap on the wrist and told to not do it again, it is clear there is no real oversight of this HOA Management collective. It is embarassing to serve in the capacity of a HOA Board President and watch how ineffective these folks really are. One of the continuing gripes I heard from Homeowenrs was that when they called the Management Company; their calls were never returned. My experience was the same in dealing with a Community Manager whose e-mail always announced he was absent and not returning for days...over and over. He was absent more than he was in the office. Beware.......this Management Company will promise you anything to get your business but the are about as useful as a 3rd thumb. read more

One of the worse property managements you can sign a lease with. They deserve a overall 0 of 5 stars. I mean if you really need a place go ahead and sign with them but honestly it was the worst experience I ever had in my entire life. First time I saw Jober he treated me like a adolescent, like I was a joke, like if he assumed I wasn't going to get accepted! They think too highly of themselves and their "extraordinary" careers. First thing "Jober Martinez" did was promise they'll replace the broken A/C in the unit, he admitted it was broken but he assured me it'll be replaced. I went the whole summer 2019 with no A/C with my 2 year-old!!!!! I did my best to communicate with Jober and it only got worse. Jober directed me to his other RPM associate Casey Knutson. I called him, I emailed him, he never held up to his word, like I said, I did my very best to get this A/C replaced and nothing!!!! Then, one day a angel from above came and he suddenly had a assistant/secretary working for him and she happened to call me and handled the whole situation without him! But when it was finally installed the weather was no longer hot!!!! I was so disappointed! Especially as a father!!! Some time passed and guess what.... Casey calls me and apologized for not following up with me from the beginning, he explained how he had this assistant that was eventually fired.... and BLAMED the assistant for all of it!! He said it was her fault! Then I broke him the news and told him to have her in his best regards because she actually did help me replace the A/C!!!! He didn't even know! Wow. Also they even allowed the HOA to tow my car that was temporarily inoperable but still was in correct terms, it was registered and insured!!!! They basically stole my car. Might be a 1991 civic but that was my 1991 civic I worked hard for. Another promise RPM stated at the time of signing the lease was they'll give me a recreational area key (swimming pool access) some other time because the last tenant "lost" it. I never got it. They also made me go to the post office to request a new mail box lock and key out of my own pocket, not the landlords... technically they're responsible for that but I paid the 40$. I don't like to dispute! Lastly, towards the end they gave me the most shortest notice that the landlord is selling and I suddenly had "one month to vacate." But honestly they did me a favor, it was my ticket out!! I just needed a place to stay for me and my son and I entirely regret in trusting them to provide me that service. My entire experience with RPM was inevitably horrible and torture. They will only try to get ahold of you for their selfish needs. They will eat up your security deposit up too so don't expect 100% back. Never will they be in your favor. So please if you're thinking of signing with them I highly recommend to reconsider that very decision! I know this is a lengthy review but I had to say what had to be said and trust me I have more. read more

I recieved a warning notice along with a photo explaining I can't store my trash cans in sight from the road. In the same warning letter they showed the rule explaining I can put my trash out the night before trash day. The letter was written and picture taken on Wednesday. It was Wednesday when I put the trash out. It was blatantly clear my trash was put out for pick up on the road and for picked up Thursday. THE NEXT DAY! How blind can someone be? How can someone not see the obvious and then double check that this was NOT something I did wrong but RPM making an obvious mistake. I called and left a message, got a call back from Mark but couldn't take call. Then I called back and never got a call back. read more

Mark LaBarber from RPM is a terrible property manager. He never gets back to you even when you call him multiple times and leave him multiple messages. When he comes in to inspect the house he nit picks everything including the way you live, telling you to "get the carpets professionally cleaned frequently" and he goes through every cabinet and closet. He is rude and disrespectful and makes you very uncomfortable and that you don't deserve to live in one of his homes. I will never rent from them ever again!! read more

I had a maintenance guy (Gorden) come out and fix minor problems in my Apartment. He was on time and polite; He got the job done quickly and correct. Hal read more