The owner was easy to work with and I love my new desk. Best selection in Santa Cruz. We will be…read moreback for more!

I bought an office chair that fit my body and is well made and comfortable. However, it took 4…read moremonths after I paid for it to arrive. I get there are delays beyond the business' control but they should have called to inform me of the delay! I had to call twice before I could pick up my chair even though they said they would call me. Poor customer service. I will not return.

Because this store is located next to an ACE Hardware, convenience has found me attempting to…read morepurchase from this store many times. The past several times I've been in this store found me leaving and driving down the street to AutoZone, furious with the incredibly poor service. The staff could not care less about service or the customers! There appears to be absolutely NO-ONE managing or in charge! Absolutely ZERO professionalism care or concern for the customers! Today, my mechanic was awaiting the arrival of a part delivery to complete a routine service on one of the vehicles in our fleet. After almost an hour of waiting, he attempted to contact the vendor, Oreilly's on S. Main St. which is approx. four miles from his shop. He was placed on an indefinite hold, TWICE! The part never arrived. My mechanic could never speak to an O'Reily employee to determine of the part ever even left the shop! I had to drive to AutoZone myself to achieve the part and complete the service. I asked that my mechanic promise he would not deal with this parts store again if I was to continue having my vehicles serviced there! I have NO idea how this parts store stays in business! They certainly do not deserve to!

The service at this shop is usually very good but today was exceptional. Oscar helped me with air…read morefilters and a wiper blade and saved me a whole lot of money and hassle!

I had a great time shopping here this morning. I love Le Creuset and have collecting pieces of…read moretheir cast ironware for years. They recently retired my favorite color, Caribbean blue. Luckily, this location had some things in that color. They had a great sale going on and I bought a few pieces to add to my collection. The store is so well organized and made easy to see everything without being overwhelmed. I love that they have a wide variety of bakeware. The staff were amazing. Cindy was very helpful and went to the stock room to get me the items I wanted to purchase that were still in a their box. She even gift wrapped one of my purchases for free. Great products, awesome products and exceptional customer service. This place has it all.

Pat was awesome! I called ahead of time to get my cousin a gift. She means a lot to me. Told Pat…read morewhat I wanted and she told me what was available...She said they had an 8qt oval pot for $299 down from $475. I said deal! I have quite a few pieces of Le Creuset so I know a deal when I hear it. Pat put it aside for me so when I came up from the East Bay and it was easy in and easy out. Selection was good with a lot of off color ones but they had enough of the "signature" / standard colors to go around. I was happy with it and knew my cousin would love it. Value was spot on...Paying $299 for a big Le Creuset piece is a deal! Especially for a larger 8qt one. Went to see my cousin and gave her, her early Birthday gift...She loved it!!! Who wouldn't want a Le Creuset pot as a gift!?!? Thank you Pat for your help!

I stopped in there looking for some rv related items. I found a nice inverter, air compressor/jump…read morestarter combo, and a spare tire holder. John, the person working at the register was very helpful and even informed me that the purchase qualified me for a free set of four ratcheting tie down straps, which I can always use. I appreciate good service such as I received at the Gilroy Harbor Freight Tools. As always, there are some good items to be found there for affordable prices.

I've never bought anything major from here, but good for stocking stuffers. Micro towels,…read moreflashlights, gear ties .. lots of usual household things that work great for gifting. Nice staff. Clean store. Lots of variety.

I've always had a great experience with this Ace Hardware location. When I am working on a home…read moreproject and encounter an issue where I need to run to the hardware store to find the appropriate part, Ace Hardware is my first thought bc their staff is extremely helpful. There is always 3 or 4 employees walking the aisles. They don't point you to where an item is, they walk you to it and make sure it is what you need. They are knowledgeable in their recommendations. Their prices are a bit higher than the big box stores, but their employee to customer interaction is worth spending those extra few bucks.

I had such a great experience thanks to Isaiah! From the moment I walked in, He greeted me with a…read morewarm smile and a positive attitude. He was incredibly helpful, patient, and knowledgeable, answering all my questions and making sure I found exactly what I needed. The day I went in my husband couldn't go with me so I was completely lost in what I needed so he was kind enough to go through all the different options I had. It's not every day you come across someone who genuinely cares about the customer experience, but it's clear that Isaiah takes pride in his work. I really appreciated the extra effort and friendly service. I hope his management team sees this so credit is served where it's due.

I wish I could give zero stars. Ferguson has consistently proven to be one of the most frustrating…read morecompanies I've ever dealt with, and after multiple bad experiences, I'm finally done. Their sales staff and phone operators are hands-down the rudest people I've encountered in any customer service role. Condescending attitudes, short and snappy responses, zero patience, and zero willingness to actually help solve problems. It's like they're annoyed that you're even calling or showing up in person. we decided to give them one more chance, thinking maybe things had improved. Big mistake. Same rude treatment, same incompetence, same total disregard for the ocustomer. Never again. Avoid Ferguson if you value basic courtesy and competent service. There are plenty of other suppliers who will treat you like a paying customer instead of an inconvenience. 1 star only because I have to pick something.

Great, knowledgeable staff. I disagree with other reviews saying it was a 'stuffy experience'read more

It may not have a wide variety of men's shoes, but for the price, quality, and service I would…read morestill recommend a look. The last pair I had were running shoes that lasted over a year, it was a twist-to-tighten pair and they worked wonderful

Not much of a selection at this location. Very limited in the mens shoes and apparel department. I…read morewouldn't waste a trip.

I came in to look at jewelry, and Ashley was absolutely wonderful! She was friendly, knowledgeable,…read moreand very informative about the different pieces I was interested in. She took the time to answer all of my questions and made me feel comfortable throughout the entire experience. As an added bonus, she even cleaned my jewelry, and it looks amazing! Her attention to detail and excellent customer service truly stood out. Thank you, Ashley, for going above and beyond. I highly recommend working with her if you're looking for a great jewelry shopping experience!

I walked into this jewelry store just to look for a crucifix to represent the loss of my daughter…read more I was greeted by Marco and he took the time to go over and show me each and every option. Marco was very kind, considerate and very knowledgeable in his job. At the end of the visit, I purchased a beautiful crucifix thank you Marco for your patience.