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    Ask the Community - Rent-A-Center

    Alex & Brothers Appliance Repair - Successful repair of York heat pump! :)

    Alex & Brothers Appliance Repair

    (138 reviews)

    We had a drain issue with our LG washer. Kate was very professional and followed up with us…read moreregarding our appointment. Nico arrived on time and quickly accessed the issue. He ordered a new part and returned a couple a days later with the new drain pump. He was polite, professional and friendly. Interestingly, after he left the washer was still not working properly. He returned immediately and addressed a minor problem and the washer worked. Nico even followed up later that afternoon to double check the washer was working properly. The repair was moderately priced and I will call again to have my dryer vacuumed and cleaned.

    Very dishonest technician - Niko - recommending $350 of work on dishwasher that did not need to be…read moredone. He came to my tenant's condo in Gardena and stated my almost brand new dishwasher will cost $350 parts & labor to replace the drain pump parts and labor after a 5 minute evaluation. (They did not know the dishwasher was almost brand new) They called to get my authorization to pay, and I declined to have the work done. They stated I need to pay the $69 visit fee only. Later I get a call from Kate, the dispatcher, stating I now need to pay $199 for cleaning fee. However, I stated I never authorized any additional services. They fixed the problem within 15 minutes for the total visit. There were small pieces of plastic there that needed to be cleaned out and the dishwasher is working fine. I guess I didn't need the drain pump to be replaced for $350 after all. When I called to complain, they agreed to take the additional cleaning fee and charge the visit fee only. They subsequently called to apologize and waive my visit fee of $69.

    Local Appliance Repair

    Local Appliance Repair

    (58 reviews)

    We came downstairs one morning and found a pretty big puddle under our GE refrigerator. I…read moreimmediately thought this was going to be an expensive repair. Oleg pulled the fridge out, traced the leak, and found a blocked drain line causing the water to overflow. He cleared it, checked everything around the fridge, and made sure there wasn't another issue. What I appreciated most was that he didn't try to make the problem bigger than it was. No unnecessary parts or expensive repairs - just fixed what was actually wrong and charged accordingly. Really good experience and exactly how appliance repair should be.

    The ice maker in our Kenmore refrigerator had been broken for quite a while. Since the refrigerator…read moreand freezer were still cold, we kept saying we'd deal with it eventually. Eventually come when the freezer started making a completely different, strange noise. I assumed the two problems were connected and was worried that whatever had caused the ice maker failure was now affecting the freezer. The technician checked both issues independently rather than assuming they had the same cause. As it turned out, they were unrelated. He repaired the ice maker and also located the source of the noise around the freezer fan area and made the necessary adjustment. Afterward, he tested both systems before wrapping everything up. One thing I particularly liked was how he separated things that genuinely needed attention from things that could simply be monitores. There wasn't a list of five recommended repairs suddenly added to the invoice. It felt much more like someone solving the problems we actually called about rather than looking for ways to increase the ticket. Everything has been working normally since.

    Rent-A-Center - homeappliancerepair - Updated September 2026

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