I had been trying for quite some time to get help resolving issues with my bill and some fraudulant…read morelines on my account and it was honestly a frustating experience- until I finally went into the Torrance store on PCH and Anza , and finally connected with Maxx ,(with double XX) who truly made a difference with the help I needed to get this resolved. He was amazingi!!! The best employee I have had to help me with this. I have been dealing with this for months and kept getting the run around. He was patient, attentive and genuinely committed to helping me figure everything out. He took the time to carefully review my account, get on the phone with upper management to get this cleared up and explained everything. He went above and beyond! Im incredibly grateful for his help after so much frustartion with multiple failed attempts with others. He said he has been there for 4 years and I hope management recognizes the value Maxx brings to the company. Customer service like this is rare and very much appreciated.

Requesed an investigation regarding an additional account/line that was activated without my…read moreknowledge. When I purchased a $699 phone, I was told that the device price would be waived by adding a new line, and that I would only need to pay approximately $2 per month for the device over 24 months. Since I was adding a line for my son, I understood that I would be paying about $30 per month for the new line plus $2 per month for the phone on my existing account. However, nearly two years later, I discovered that there was an additional line on the account that I was unknowingly paying for every month. When I contacted T-Mobile, I was informed that I had signed paperwork agreeing to add two lines in order to receive the second phone for almost free. As a result, I ended up paying $30 per month for this extra line and my son's line+device &32 total 62 for almost two years. The total amount paid for this line exceeded the original $699 value of the device.

My phone got stolen at a concert last week. Luckily I had a chip in it that tracks the location so…read moreI'm working with law enforcement now. The location is at their store. I want my phone back. They take apart stolen phones and sell the pieces scammers and thieves.

Great experience. I came in for help with a phone I purchased from the website. Turns out I had the…read morewrong SIM card - went home, popped in the correct SIM, problem solved. I had spent over an hour on the phone with customer service and they couldn't figure it out. Carlos had it figured out in less than 5 minutes. I bought my iPhone 6 here back in 2014, had a similarly stellar experience then too. I should have bought my new one here, it's a bit cheaper online but it was a lot more hassle. Carlos was incredibly friendly and helpful today, even let me borrow the wifi so I could get a Lyft to get home. Didn't charge me anything for looking at my phone, which I'm really grateful for right now. I'll definitely be back next time I need a new phone. Thanks for all the help!

Customer support was unable to resolve the issue and instructed me to go to a Cricket store. At the…read morestore, I was told I would be charged $39 plus tax (almost $50) to restore service that stopped working after a phone update. I did not authorize this charge. Being sent to a store and then being told to pay to fix a carrier-caused eSIM issue is unacceptable and unprofessional.

Spoke to Corp Customer service today and I will be refunded for my phone. I should not have had to…read morego thru all of this but I'm glad I finally spoke to someone at Cricket who cared. Please be careful.

This is by far one of the worst companies Ive ever dealt with. I purchased wash and dryer from…read morethis particular store, and fell into hardship due to covid and not working. I totally understand this is a business but when i tell you they are extremely pushy about making payments that arent even 30 days late.....its ridiculous. They send someone to your house i swear i feels like every 20 days, and i ask after being super annoyed "why yall just didnt call?" Theyre like we did, and quotes the number they took down back to me, which was clearly wrong. Its like how ive given it to yall 3 times already. And the knocking is more like banging so horrible. Promise ill never do this again!!!!

Awesome Service!! In-laws were coming for a few days and…read moreneeded a full-Queen size bed temporarily. Could not find a better place.....James, Sebastian, Albert, and the rest of the crew were friendly, helpful, and kind. Everything from Ordering, Delivering, and pickup..... And the Best price around If you need furniture for a short time or long term-decide to buy. This place has it for You..... try it, you'll like it Oh! And the Quality of the Mattress was excellent!

Excellent customer service with utmost significance in customer satisfaction. I've recommend…read morenumerous friends to this store and they were all very satisfied with service they received. Very polite and will try his best to give you the best deal possible for your needs. I'll be recommending anyone that is in need of a phone/service and this will be my go-to store for all my phone related needs.

5 star service from an amazing employee named Michiko. I had THE most aggravating tech issues with…read moremy cell phone yesterday ~ as in I could not use ANY feature including text, calling, maps, email. Arrrgh!! So Michiko helps me by making several calls and contacting the maker of my phone. She spent nearly a half hour resolving my dilemma. Eventually she was able to actually fix my phone herself (I was unable to even turn off my cell but somehow Michiko managed to power it down and get it to function again). Michiko is a stellar employee who went beyond the call of duty to help a customer she's never before met. I will gladly support J. Mobile, Inc. after my customer service experience at this business. Thank you again, Michiko.

first of all I want to thank Daniela she was really helpful , incredible service she was very…read moreknowledgeable and she actually takes the time to guide you with any questions you have about your phone they also have a very good selection and amazing deals

From Everlee D. Hello. I must say that I was very impressed…read morewith Bobby on 7-23-26, at your Torrance location on Sepulveda Blvd. I had a 3:30 appt. Bobby assisted me and he really listened to me. Me being a personal that babbles, even I lose track of what I'm trying to explain. He managed to filter through my babbling and got the job done. He knew exactly how to get to the issues and solve the problem, without me having to leave my phone. I was only in that office for maybe 15 or 20 minutes. Thank you, Bobby, for knowing your job.

Came back to uBreakiFix Torrance a couple months after having my phone screen replaced here, and I…read morehave to say -- the experience actually got even better the second time around. I noticed an issue with the screen and wasn't sure what to expect, but they honored their warranty without any hassle or pushback whatsoever. No charge, no runaround -- just great customer service. They got straight to work and had everything fixed in under an hour while I sat in the store, connected to their Wi-Fi, and knocked out work on my laptop like I was at a coffee shop. Honestly, the fact that they stand behind their work so confidently is what's going to keep me coming back. It's rare to find a repair shop that's both fast AND trustworthy. Highly recommend!