Installed My hitch Pulled my trailer with my lights blinking randomly and came to the conclusion they weren't wired right. Brought it back and 2nd time, they got it right. read more

Great customer service. Was in and out in a jiffy. I will use this facility again if I ever need to rent a truck and I am in the Tacoma area. read more

U-Haul -Tacoma - This is my receipt upon return of the unit. $58.85 for 24 hour use on a 15' van, not bad! - Self Storage Near Me - Tacoma, Washington

From the main number, I called to book the U-Haul as well as the people that helped me out at this particular branch were amazing.... The first lady that set me up, let me know what mileage was and the different cost of insurance and made sure I understood that sweeping it out would help save a fee. Returning it, they were very busy but once it was my turn, I was helped out. He was excellent. They were very patient with me as I needed to park my vehicle in the lot. It was being worked on next-door. I figured I'd have some minor tuneups done to it while I was moving. You guys were great when I was transferring personal property out your vehicle into mine. Moving is never fun and can be stressful, but I appreciated the information and the professionalism from the employees at this store I would certainly recommend them read more

Storage side is fine the customer service side is garbage here if you need anything they won't answer the phone at all and just let it ring so the call center will get it on top of that it keeps charging double payments hence why the phone call read more

Rented a trailer and was fast and friendly. First wiring harness was bad so took some time

Worst of worst experience I had with this place and in the company overall been here and rent a u haul and roadside insurance then I got stuck on the side of the road and called for help but was charged for freakin 600 dollars for calling a tow truck to help me when I obviously had the insurance called them and their costumer service didn't even help so I won't recommend this crooked company read more

Wonderful people with a ton more knowledge!! Andrew and Addison super helpful and made it easier to move. read more

U-Haul -Tacoma - Uhaul!! - Self Storage Near Me - Tacoma, Washington

Well I've had a storage unit here I've paid for the last three years and haven't even touched it I think it's started off at like 120 a month and it's gone up to 165 the price is not even comparable to what else is out there way better options same price three times larger plus there's no lighting in my unit and it's not air-conditioned or have any heating system they have done remodels the last three years and when I went inside everything was covered with their dust and mess. No that's for management haven't had the best experience with him I don't even think he's ever returned my calls when I had a problem I had to go straight to corporate as for the regular employees that work here great people super friendly very kind hearted as far as management not the general manager but the manager Amanda. She is awesome ! Personable and helpful. She employees great staff. Lots of parking easily located and very clean facilities and restroom. Thank you Amanda & staff read more

U-Haul -Tacoma - Self Storage Near Me - Tacoma, Washington

Had an appointment to pick up at 3:30 no one even was able to talk to me for 50 min. There was a line of people in there and most the time no one was behind the counter just outside coming in and out. Then when I finally was helped I tried to use the debit card I made the reservation with and they told me I couldn't use a debit card only credit. Had to make a whole new reservation at another location and everything went quick and smooth and was also able to use my debit card. read more

Didn't have my rental. It happens. I understand these things happen. Not upset about that. But, when I brought up the $50 guarantee, I was told they will not honor it unless I book another rental. That is NOT what the website says. "Should U-Haul, through its own fault fail to meet time, place and equipment size, a $50 "Reservation Guarantee" will be paid and U-Haul will still attempt to fill the reservation." I wasted money to pay for an Uber to get to U-Haul. So, this adventure cost me $20 and I have nothing to show for it. I know U-Haul is about the only game in town. But, if you have to go to U-Haul, I would avoid this location. They won't even fulfill their guarantees. read more

Not friendly and rude staff. They promised my daughter to load the pod on a trailer so we could take it home to load, with the manager even saying if she had a truck he would do it right then and there, but since she didn't at that time he said she could pick up the trailer the next day. He did not say anything about having to have 24 hours to schedule the pickup. The next day we call in the morning and are told we could come down anytime and pick it up. Then when we get there 30 minutes later, they say we didn't schedule it so they were not going to do it. The girl was even making snotty comments and being very rude. They give you little time( days) to load their pods with limited access times (hours per day). The manager even lied about what he told her. If he had time to load it the day before with no notice then why couldn't he do it the next day? Makes no sense. They do not have customer service in mind. I do not recommend them at all. read more

Great service! I needed to haul a trailer with my '98 Subaru Forester and the wiring for the lights and turn signals was not working at first. Dempsey patiently helped me out by troubleshooting the issue with me and replacing the connector part for the wiring. His diligence and transparency was very much appreciated since we basically would have been screwed otherwise after making a 2.5 hr drive in order to empty my storage unit and haul all of it to my new home in another state. Instead of a situation where I'd have to rent a whole other truck or drive all the way back home without accomplishing anything, the problem was fixed thanks to the service I received. read more

They changed my pickup location without notifying me. Then when I called to see what happened, I was told there was a note on my account saying that they spoke to me on the phone about it- it was a lie, I had received no calls. The place they moved it to was much closer to home, I definitely would have remembered if it were moved. Hold times for the customer service line are insanely long, nobody answers the phone. Out of desperation I tried the online chat feature, and when I explained my situation, the woman replied that the note says I did in fact speak to someone, even after I mentioned to her that it didn't happen. I replied that it was a lie, and she ended the chat on me. I called to change my reservation date because I need this truck, but was told it was cancelled entirely without my knowledge. Now they are saying there are no trucks available at all. They completely screwed me over. read more

U-Haul -Tacoma - Proof of chat responses - Self Storage Near Me - Tacoma, Washington

Charged me double the miles I drove and told me they won't fix it. Had to call corporate. Seems like the owner might be running a scam. Check your bank for extra charges. read more

Horrible experience! I purchased a flatbed truck that broke down eight miles from the dealer. Uhaul refused to make repairs under the implied warranty law of Washington State saying that they had given me an AS IS disclosure so it was exempt. I never received that disclosure, but even if I did, the law specifically states that such a disclosure is not sufficient to waive the implied warranty law which requires a dealer to take care of serious problems that were not apparent when the vehicle was purchased. The wires to the starter were frayed, and there were other electrical issues. The salesperson also tried to sell me a 2005 truck that was missing a catalytic converter and was illegal to drive on the road. If uhaul wants to maintain a good reputation, then they should sell trucks in better condition, and stand behind their sales. read more

One of the worst customer experiences I have ever had. I reserved a truck a week in advance only to find out the prior renter did not return it on schedule-not available. That apparently was my problem the morning of pick up! They would not even give me the truck that was In stock reserved for another client that HAD NOT EVEN SHOWED UP! So I'm the only customer that followed the rules for pick and delivery and the last one to be taken care of. To top it off the manager looked at me and would not address me and my concerns. He Left it to his lacky to handle. Horrible. I highly recommend you Pick another UHaul company to work with. The worst. read more

U-Haul -Tacoma - Self Storage Near Me - Tacoma, Washington

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UHaul in Parkland are the rudest people ever! Manager Larry, Is the least helpful person. I wanted to pick up the truck in Lakewood which would make it less mileage for me. I was told by them to go to parkland store but could still return it to the Lakewood store with no penalty. Ha ha ha. Fat chance. After I returned the truck a day early I not only got charged for the extra mileage driving it from parkland but I did not get my 30 mile credit because they said it was all explained in the contract!!! Now if anyone can actually read this contract please let me know. Maybe you have "spidie eyes". Oh and I got the joy of being told by Larry that he did not have to listen to me being rude (note: I never used foul or abusive language) and Larry promptly hung up on me. I called him back and I asked for his name. And yes I did question the validity of his answer when he claimed his name was Brown, Larry Brown. Seemed too generic to me. He then proceeded to hang up on me again. Yes I called the corporate office.......after I calmed down. She said there was a note on my account that I would be calling fo a discount. After explaining my experience I told her I did not want a discount. That it was no longer about the money but about customer service. And not the proper customer service due to me as a paying customer because they already lost me as a customer, but about all the other customers they rip off and treat like they don't care daily. #uhaul #UhaulSucks #uhaulscam #uhaulparkland #uhaulpacificave #uhaulpacifichwyso #uhaulwa #uhaultacoma #uhaullakewood #uhaulwashingtonstate read more

The folks here are great. They work in a difficult area (Parkland) and deal with a lot of theft of equipment but they still do what they can with what they got, either through knowledge or physical rentals as well as propane. I've watched people come into the store hella rude about something that happened elsewhere and afterwords they still carry on to next customer with a smile on their face. They deal with a lot of negativity and deserve some earned credit. I enjoy this location, no matter the ups & downs. read more

Ok, if I could give a negative star to the you box for U-Haul I would. It has been nothing but a mess and the agreement that when you initially sign up with is not honored. I was promised my shoe box will be delivered on April 27th and it was not here until May 1st. I kept calling and got transferred start several times two different agents. The agent named Helen in the Tacoma area was rude and did not understand what I was trying to explain to her. She hung up on me and did not call me back. If I'm paying almost $2,000 to have something delivered I expect that kind of service and if you can't provide that then give me my money back. If you're going to do the U-Box move I recommend you go somewhere else. read more

Great location. Was open early 7 am - even though my p/u time wasn't until 10 am, they let me take my truck right than and they weren't upset that I showed up early, Was very nice for being that early. Definitely will be using the location again when I get my stuff out of storage. read more

The only reason I'm rating with a star is because I have to. I showed up to rent my storage unit. I was 3 minutes late. I just moved up here from Oregon, had been I since 6 am the previous morning. The guy standing out front completely ignored us. Beyond rude he said "sorry we're closed I can't help you." I asked him if there was any possible way to just get the storage unit rented really fast so I could return the uhaul truck down the street. Wouldn't do anything to help because he had to do so much to be able to get the storage unit rented to us. I was late yes, but friendly service gets you a long ways. And after I get my month free storage unit I will be moving somewhere else. And I will never use uhaul again. I had to keep the truck an extra night because they wouldn't do anything to help us. So on top of being stressed, and too tired...I now have to pay a ton more money for a uhaul I didn't need an extra night. They are rude and I will never use uhaul services again. read more

I have been to this U - Haul a couple times and every time I get great customer service. The staff is always friendly and helpful. They seem to have all the vehicles listed on the site and I've never called and them not have what I've wanted. I definitely recommend them for your next move! read more

If I could leave 'no stars', I would. I went to rent a truck, and after filling out paperwork and having the clerk run my credit card for $75, he not-so-kindly tells me that I can't leave my car there. He saw that I was by myself. I wish he would have said that BEFORE he took my money. Since I can't drive a car AND a truck by myself, and there was no one I could call to help me, I asked him to cancel the transaction, I would go elsewhere, and for him to refund my money. He says he refunded my money, but here we are, two days later, and I still don't have it. I went to a different UHaul, and what do you know, it's ok if I leave my car there! Maybe the clerk at this one was just being a jerk. Anyway, I wouldn't recommend the place to anyone. read more

Had appointment to have them install a trailer hitch at 2pm. I showed at 1:40, stood in line for the 20min then sat in the lobby for over 2 hours on the most disgusting chairs. Co-workers were screaming at each other (yes screaming) about how each other wasn't doing their job and one even came over and complained to me about how awful their customers are!!!! When I went back to check (I was told it would take an hour to an hour and a half more) he had the brake pedal rod (filthy with sharp edges) wedged against the leather seat. He was beyond greasy and clearly unfamiliar with newer vehicles (stated that several times). They were understaffed and poorly managed. Oh and on my way home I found out that they somehow unplugged my blinkers...... Go to Ballew read more

No one has a fun time when they're moving, but these guys make it just slightly more enjoyable. Very enthusiastic staff and very helpful.

Manager rude and verbally assaultive. Wouldn't answer my plight to gain access to storage unit and then charged my card.

Made an appointment for a hitch on a Friday. Arranged my day so I could be there. They said I made it for a Tuesday. Not. Slacker kid messed up and I have no hitch. Crappy trucks are a given, but this was maddening. Girl just said "Sorry. Can't help ya". I'm done with this company for good. read more

If you are getting a hitch installed, then this is the place! I had another location completely screw up the install (a bolt missing, one halfway out, and it rattled against my muffler). Needless to say, I was not pleased to be sent to another location to have it done right. These guys were helpful, prompt, and fixed me up completely. Wish I had come here in the first place!! read more

I've used Parkland Uhaul several times for rentals and hitch installs. They did a great job for a reasonable price installing a hitch on my '12 Hyundai Sonata -- a rather unusual install. A couple of months later I had a wiring problem on my antiquated trailer so I swung by Uhaul without an appointment to see if they could figure it out. Justin pinpointed the problem immediately, and I was on my way in about ten minutes. I've read the other reviews, but my experience has always been great at this place. read more

Mike the employee attending was a jerk, extremely rude and arrogant. I wish he was actually smiling like the pictures show. What hypocrisy. Since I had never re filled a propane tank before I made the mistake of bringing it inside the store and he chewed me up for that. There's no excuse to treat your customers that way. When I asked him why he was in such a bad mood he said, in a very rude demeanor, "I'm not in a bad mood" so I asked him "Then this is how you always treat your customers?" all he said to me was, "if you think I'm being rude you can take your business somewhere else", and he just walked away. What kind of attitude is that for a place that offers customer service? This place has horrible customer service skills. If your employee has no manners, and is a hot head you should never put him in front of customers. This was my first and last time to ever do business there. I would never recommend this place anyone. read more

Wow this place sucks!! Had the worst customer service in the world. And don't even try and speak to the manager he's ALWAYS to busy for his customers. This location has zero customer service and rude phone etiquette with its customers. They over charged us for a month rental on a U-box that we had already emptied and when we tried to contact the manager to resolve the issue they gave us the run around for three days till we called the corporate office. Save yourself trouble go somewhere else!!! read more

My husband made an appointment the day before to get a trailer hitch installed on my car. He got all the way there today and was told "sorry, the guy that does the installations isn't here today. I don't know why they even scheduled you." Extremely frustrating. Do NOT go here. They are apparently very disorganized. read more

I had no problems with this place for the last few years always have my u haul ready to go and people are great I would go anywhere else I have to wait for a trailer that has not came back or didn't have one at another u haul I am pleased with this location so I recommend if you need a. U haul call them read more

literally just called for nothing more than an inquiry and the women on the phone was VERY rude for absolutely no reason... Called about a van, they advertise 19.95$ or whatever so I thought hey! there ya go! called and asked about it and the women gave me the 19$ price PLUS a 70(something) cent per mile charge, I ask if I could get a rough estimate for my total cost and she then tells me it would be $60.. obviously I didn't want to reserve it so I told her we were going to pass, she then gave me extreme attitude saying "well you ask for miles" .. now what the actual hell was that for?! it is way easier to be pleasant than just be completely rude for no reason at all. so disappointing.. read more

Very helpful employees, especially the Manager (Michael, I believe?). They were able to competently answer each and every question I had about U-Box rentals. I was confident that my belongings would make it to California safely and in a timely manner. read more

did an early check-in/pre-pay and the guys had me out of there in about 10 minutes...amazing! best service ever at a U-haul...this place is great. read more