PROPANE REFILL So glad they are around and close by. I hate the trend of exchanging propane tanks, and this place allows me to pay for what I use. Over the phone, the woman communicated directions as the location is a little hidden. Once there, staff quickly refilled the tanks and got me on my way. "Refill to Grill." read more

Found this business today when I was looking for a place to refill my propane tanks. Easy access, great customer service and friendly people! I recommend them! read more

Had a great experience on a last minute rental. The rental we got was brand new, worked fantastic, and had plenty of space. Liliana at the front desk was great! She and Francisco took great care of us and was very pleasant and accommodating with everything. Highly recommend this company! read more

AVOID AT ALL COSTS! Booked a U-Haul for this location for Saturday morning and when I went to pick it up, they didn't have our cargo van. I brought up the "$50 reservation guarantee" from the website, to which the manager (the one who is portrayed negatively in many other reviews) dismissed me and said, "That's not happening," and that I "wouldn't be getting a van today," to boot. He then told me that I went to the wrong location, despite his location being listed on my reservation and confirmation email. When I protested, he once again dismissed me. I asked for the address and as I was about to leave, I tried speaking up one more time, to which I was immediately cut off by him saying, "What?!" I bit my tongue, stormed out, and headed to the next location. I have no idea how this place is still in business. read more

One of the worst, if not THE worst customer experiences of my life. Would give negative stars if possible. Lied to my face and refused to accept an assigned Uhaul drop off and tried to get me to drop it off at a different location, where I was informed that (1) I was lied to and (2) that I would be assessed a "defamation fees" as an additonal charge if I'd made the mistake of leaving it there. I'd also explicitly requested TWICE after being initially refused to contact Uhaul or the alternate location, which they also refused. So on top of lying to me they made their job my problem. 0 integrity business - avoid at all costs. read more

I wish I could rate ZERO! Avoid this location. There are tons more in the area. I rented a one way van- which took a while to find- and when I got there to pick it up the employee who was there was SUPER pushy about bringing it back since it was his only van. He set up my reservation with mileage for me to go and come back, but when I returned it a day early with a full tank (it was given it to me at a quarter) he tried to redo the contract to charge me for the mileage he supposedly allotted with the rental. He said the charge was for insurance but the emailed contract said it was for mileage. When I called to ask questions about the extra fees he was very belligerent and got offensive. Saying he gave me a good deal. Super unprofessional from the beginning to end. Had to complain to corporate about his behavior. Please do not rent from this location- apparently contracts don't mean anything to him. read more

If I could give this place 0 stars or negative stars I would. This place is awful. If you can avoid going here, do yourself a favor and AVOID IT. The guy, Manny, running the store is incredibly rude, insulting, and unprofessional. He lost the key to the uhaul that we returned and blamed us for it and took no accountability for his actions. He began cursing at me and said there was nothing he was going to do about it. The worst service I have ever received in my life. This place should be out of business. DO NOT GO HERE. read more

very great and good quality service! extremely nice people who put a lot of effort into their work.

like the other reviews - if you see this before booking AVOID THIS LOCATION. we did not choose this location, our reservation was moved there for some reason. uhaul corporate has never seen an issue like what we have experienced. charged our card under someone else's accounts for an additional 50 miles + blankets that were not missing. Trying to rip people off! super unfriendly and unwilling to accommodate or help/provide a refund corporate is taking care of it Avoid the hassle!! read more

This is the only place I go to for all my equipment and trailer rentals. This is a honest, family owned business! I'm always treated with respect. I highly recommend this place for all your equipment, trailer and van needs! Support a great local "mom and pop shops"!!! read more

Great communication and service with very friendly staff. Overall quick and easy without any issues. I would recommend to anyone looking to rent equipment. read more

The rudest person i've ever encountered before. Manny (at least that what he said his name was) was beyond insulting and had no clue what he was talking about. He kept trying to charge me for things that i did not need to be charged for and his superior already said i wasn't going to be charged for. How a person with this personality stays in business is confusing to me. If it wasn't for U-haul having great customer service im sure this person would be out of business. read more

Would rate zero if we could! We rented a 20 foot truck a month ago. We got confirmation a day prior with our pick up address. We took an Uber over to this location to pick up our truck at our reserved pick up time. When we showed up, the guy in the office told us that he had no trucks we could use. He said the person was supposed to drop off the truck the day prior and didn't. They didn't even bother to call us to tell us! We had to call U-Haul ourselves and find another truck which was very difficult-we found one in San Juan Capistrano, 30 miles away from our original pick up location! He didn't even offer to help us in any way, he was very dismissive and just wanted us to leave his office. A frustrating situation during an already stressful time. Avoid this place and go to another U-Haul location!! read more

Avoid this place! I returned my U-Haul truck here. I got a very rude call from Manny 20 minutes after drop-off, telling me I had only returned five moving blankets, and where were the rest? I told him I couldn't find them, and he told me he was going to charge me for the missing blankets. Got a charge on my credit card the next week for $340! Called to complain, and Manny called me back specifically to tell me it was my own damn fault! I'm dealing with the U-Haul district manager to get some of my money back, but will never, ever, do business with these guys again. Read the other Yelp reviews about Rent One - there's a pattern. Go elsewhere. read more

TERRIBLE ! If you read all the reviews for this locations you will notice a trend. There are multiple U Haul dealers within several miles no reason to use Rent 1, equipment rentals, why risk it. This review is NOT about U-Haul, love em. This is about the Rent 1 Equipment Rentals which is an authorized U-Haul dealer. Manny is very ill-tempered and rude. I have rented an incredible number of U Hauls in multiple states in my life and NEVER have I been talked to like this man talked to me. Some of the comments include "You must be blind", "We are not stealing from you" and "Are you really that ignorant". He raises his voice and talks over you. I have filed a formal complaint with U-Haul. read more

I rented a UHaul from another state for my move to California and they assigned Rent 1 Equipment as my drop-off location. Their hours are posted from 8-5 but I showed up at 3 pm on Monday and there was no one around. I called their phone number and heard it ringing inside, pounded on the door, nothing. The office was locked, gates were bolted, and I was forced to park the van on the street and leave the key in the night drop off box (which I could barely reach... I had to squeeze my arm through a rusty chain link fence to drop the key in the box). I got a call from UHaul today saying that my van hadn't been checked in, although I dropped it off 5 days ago. So these people really don't have their stuff together. Avoid them! read more

I do not recommend renting from this facility. I'm still shaking because of how bad I was treated here. Customer service is so important and the guy I spoke to was horrible. I made a reservation online 4 days before which I always do online through U-Haul. This facility changed my time for pick up and shortened the time I had asked for on there own. I called and spoke with Manny and asked him why they had changed it. He was extremely rude and defensive, he had to put me on hold to calm down his temper. I told him I still needed the U-Haul but he refused and told me that there was no longer a U-Haul available for me. He then said a few more rude things and hung up the phone. Horrible customer service and I do not trust doing business with them ever. DO NOT USE THIS COMPANY. THEY WILL CANCEL AND CHANGE YOUR RESERVATION!!!! I then called the official U-Haul in Costa Mesa (2680 Newport Bl Costa Mesa, CA 92627 (949) 631-1250 ) and explained what happened. They were so great to work with. Tim set me up with a U-Haul and told me that he has heard many complaints about this location. I recommend using this official U-Haul. read more

Don't go. They hike up the prices once you get there. Not worth it, go rent your equipment at Home Depot or somewhere else

Super lovely staff! I returned my truck as they were closing at 5pm and they didn't hassle me at all for coming in late. The man checking the truck (Manny) was so nice and friendly, he told jokes and made a long day of moving much nicer. The woman working the returns desk was also super friendly! I had gone 11 miles over my estimated charges and when she heard I was a school teacher she waived my fee for going over my estimated miles. I will definitely be coming back to rent trucks from here in the future. read more

This place is great! Family owned business. Manny is always there. Super nice family. I get my propane there and it's always quick and easy. These are businesses that we all need to succeed in our community. Please support them! read more

Front desk worker is a complete jerk. Didn't want to help with rental paperwork and cancelled my rental, leaving me stranded. Avoid this place read more

It was the only U-Haul in the area that had available Rentals on a Friday Afternoon. That tells you everything. They have no steady stream of customers. When we pulled up, their location was full of parked Rentals, with no activity in sight. Now I know why. Their "service" is TERRIBLE. STAY AWAY from this location. The owner DOES NOT WANT YOUR BUSINESS. I don't know how they continue to operate. The entire location is suspicious. DO NOT GO THERE. I think the owner Manny is rude on purpose to scam you. I experienced a similar situation as the other yelp reviewers. I was going to send U-Haul a formal complaint online, but U-Haul doesn't allow online Reviews, if the original Reservation is canceled. Since Manny was such a jerk, I immediately cancelled my reservation on the spot. It took under 60 seconds for me to immediately walk out of there. I recommend you do the same. read more

STAY AWAY!!!! Don't even know where to start with this review. Manny the owner was extremely rude and inconsiderate. I had to cancel my reservation and go else where because I couldn't bring myself to give him my Business. Don't even know how this place is still open. Yelp reviews don't lie look at all the one stars. STAY AWAY!! I hope manny goes out of business, that's how much of a rude person he is. He tried to charge us an extra 100$ deposits, he is a crook, Once again GO ELSEWHERE AND STAY AWAY!!! read more

First and last time: I walked in on a Tuesday to reserve a U-Haul truck for 8 AM on Saturday morning expecting to return it by early afternoon. I originally wanted a 17 foot truck, but they said they only carried 15 and 20 footers. So I chose the 20 to be on the safe side of having enough space. They took my my drivers license, credit card information and printed me a reservation confirmation. On the Friday before pick-up at 2:08 PM and with less than 24 hours notice, I get a text reminder from U-Haul that my truck would be ready for pickup in Huntington Beach on Saturday at 4 PM for use until 10 PM, which was totally outside of the time window I needed it. When I called Rent One and explained to the guy on the phone that I was literally within walking distance of their location and that wouldn't work, he said he didn't have a truck, it wasn't his problem and he couldn't help me. He then hung up with me. I then had to call the U-Haul location in Huntington Beach to figure this out.The person who I spoke and explained the situation to, whom I assume was the manager, was very apologetic. He said Rent One should have notified me at least 24 hour prior to the reservation time, but he saw in their system they didn't do anything. He said with U-Haul's reservation guarantee I would receive a credit of $50 towards my rental. He informed me his location didn't have the size truck at the time I needed, so he had to find the next nearest location and that was at the U-Haul in Tustin. He took care of reserving the truck and issuing me the credit within a week of the rental. read more

I tried this establishment to move my office furnitures. I reserved my UHaul truck and specifically stated that I need to pick the truck up at 10 am and I need the truck for at least 6 hours. When I went to pick the truck up the sale rep. said that the duration is only 2 hours and the pick up time was at 7 am not 10 am. He also claimed that they has sent these changes to my email. Well they neither sent me their own changes nor had any flexibility to accept my terms. Please if you want to move from or to Costa Mesa never try this establishment. They very untruthful or unprofessional read more

i rented a 10 foot truck from this location. i regret coming here, i have always rented from uhaul all the time, i have never been so mad at the service i recieved here from the lady who help me. 1, i was charge for gas, the lady claim that i didnt return the gas on the level i took the truck, that was not true. i told her that i return the truck with more gas that i had taken the truck. she started arguing with me about the gas, i was very mad at her. i regret renting a truck from this location, i will never rent a truck from this location and i dont recomend to no one... stay away.... thief location read more

My experience with this company and it's owner was extremely negative. The owner intentionally mis led me on when my rental was to be returned and then charged me for an extra day for bringing it back late (according to him). I specifically asked the owner when the drill needed be returned and then the next day it was a different story. Moreover the equipment was very old and was barely able to do the simple job. I usually use the the Home Depot rentals on Harbor Blvd a couple miles away. I'll stick with them and never use this company again, and I recommend you do the same!!! read more

I had to rent a Uhaul for work last year and this year. Both times I went to Rent1One. Manny is wonderful and very helpful, he makes the whole process quick and easy. If I ever need a Uhaul in the future, for business or home, I won't hesitate to go back to Manny. I highly recommend this place. read more

Business was fast and efficient. I went in when they had a line out the door and they managed to get me out the door with my truck in 20 minutes! Even when I changed my mind to add a dolly to my rental they said no problem and happily added it to my bill. I can't complain about the business. I recommend going on Sunday's when they are the least busiest they can get you out the door before you know it! Plus they have a whole lot of extra stuff that you wouldn't even think you may need in the future which I thought was awesome! They are a family small family business so they're always understanding. Thanks Manny! read more

Had a great experience here. My 14' van was reserved online and Manny had it ready on the day I showed up, and I was early. Clean ride, friendly service, and it was easy to pick up and drop off the vehicle. It's close to the boulevard and the on/off access is perfect, and the prices are reasonable. I will definitely use them again read more

This is a good U-Haul establishment. We rented a couple of times from here, and will use them again. We tried Budget one time recently, because the rate was slightly lower, but in the long run it was not. The people at the U-Haul on Commercial Way are friendly and honest. It is on a small side street that can be hard to park in sometimes, but they will help with that. The owner even gave me a credit because he remembered that I put more gas back into the tank on the previous visit. I like this place very much. read more

DO NOT GO HERE!!!! Well my roommate and I rented a Uhaul to move and we went to drop it off that evening after we were finished there was no were to park the truck at all so we held onto it until the next day. We were out of the 24 Hour Return window and so we called the owner to explain. He was extremely rude to us and would not listen to us whatsoever and just kept saying how we would not be the one refunding us any money. We weren't concerned with a refund; we just wanted to explain our case yet he was not listening and being extremely rude. On top of everything the building is very dirty and disorganized. I advise you to stay away. read more