Sumerae has been incredible to speak with and has answered a ton of questions for me. Looking…read moreforward to working with the team! Thank you!

We were really interested in a property here in Gilbert, it's been on the market for over 64 days…read more I had filled out a form thru this particular companies on-line link to tour this home. Through the prompts and towards the end of my process, it requested me to provide my credit card as verification, so I opted out and x'ed out. Within seconds- I received a call from Raphael at Rosenbaum Reality Group. Talk about a "bait and switch"! LOL From this conversation I was able to book a tour (without payment) of the property that same day. I was provided the access code to enter with my family when we arrived to the address. It had just rained, so we found many concerns from that alone. This was an older home with zero upgrades, back yard needed some landscaping done, front entry needed the bird poop & cobwebs removed. The deck off the Master Bedroom had some wood rot (probably from rain water settling in those areas) and had portions where it was extremely unstable. NOT SAFE!! That said, the view from the home is what you are paying for bottom line! We thought additional work would have to go into cleaning & questioned that as the renters. Would we have been responsible for additional tidying up at move-in as this home was seemingly being rented "as is"?! I addressed these concerns with Raphael and proposed a bid at $2,800 a month to the owner. The owner countered back with still a price range that was to high (for the conditions of the home) and not in our budget especially with ALL the additional expenses this property management company charges. Administrations Fee- These property management companies can charge a 1.9% to 3.3% MONTHLY administrative fee! Plus, a renters "benefit package" that's mandatory and another $75 dollars MORE a month along with the one time admin fee of $250 upon acceptance, that is also non refundable! *The Catch- With most of these shady Property Management Companies it seems fairly standards to tack on these ridiculous / bogus charges to make up for the loss when Arizona cities took away the residential rental taxes. So, that means property owners can no longer impose a tax on residential rentals after December 31, 2024. Yet, this is how they're working around it to still suck that money out of the renter, by making it look legit and there's no option to opt out! They claim they have a $350 redecorating fee?! That's just a fancy term for a cleaning fee, which clearly they don't clean prior to you touring and or when you rent! So, are they actually doing this prior to move in or just keeping your money and calling it something it's not?! You decide based off touring their rentals! *Important Note- Standard Deposit ( if you get any money back at the end of your lease, this can be used toward the purchase of a home specifically the closing costs. Just not the one you're leaving or any of their other rental properties! They have an enrollment choice (do not do this) which is cheaper. However, it's prorated with an additional percentage that is added and divided by your 12 month lease. It's almost $900 more annually! You do not get these funds back at all-ZERO. I suggest you stay far away from dealing with this incompetent liaison agency and best of luck in your rental house hunting.

Overall, I would give them a four out of five stars. We ended up renting our property while we were…read morestill living in another state. It was really nice to be able to use their website and go through property properties and then also use the 3-D option for viewing inside of the property. What was nice is they were really helpful about allowing us to have someone come view the home. Online application is seamless. We got an answer on our application within a day. During the whole process, we mostly dealt with Tara. Tara was amazing and always responded really quickly. All in all, no complaints about the application and getting out keys. We were able to easily pick up our keys and paperwork pertaining to the home when it was convenient for us. The reason for the 4 stars is I do feel like this property management company has a lot of fees. Like the ongoing $49 a month benefits package that no one probably wants. If I understand it correctly I won't be able to use the payment portal if so cancel this $49 per month fee. That seems ridiculous. On top of application fees, non refundable fees and the fee they likely get from the home owner, this seems to be a money grab. Will say for an out of state rental process this was very easy. I appreciated that they also gave us 5 days to do the walk through and documentation regarding rental condition.

The absolute worst. They drove us out of our rental that we were in for 10 years. Lies. Lies and…read moremore lies. Too many names to mention as they are all puppets. Dawn and Mark Packer

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

UPDATE: Called the office and was told "Christa was away for lunch". Not 45 seconds later, Christa…read morecalls a DIFFERENT resident from her desk. When do the lies stop with this company? Charged multiple fees for a document they had for multiple months due to "system issues". Now that the fees have been collected "no retroactive credits are available". Be advised these people and scammers and try to get every fee/charge they can.

I have been using Red Hawk for a little over a year now. When I first talked with Jerry, he was…read morevery informative and helpful. He did joke with me how many questions and details I had. I was handling the property management myself for 9 years and had another one property management company for about a year, so I was use to having to micro manage the handling of my property myself. Red Hawk has been so helpful and professional that I barely have to manage the property now. From: - My helpful Portfolio Manager, Evelyn D, who has been wonderfully helpful. - The web portal that gives me all the information/history about my property from tax forms, to photos from yearly and move out inspections. - To them setting up reminders like my semi annual tune up my HVAC so I do not have to call every time to have them set it up. I would definitely recommend hiring Red Hawk for your property management needs.

Would like to start off saying I had no issues with Yvette and I thought the company itself and it…read morewas just their shady lawyers, but after speaking to Jerry on the phone, I can be another witness to this guys unprofessionalism. I applied for this property. I submitted my ESA letters from my LCP who I've been seeing for 6 years via telemed sessions and never had a problem with the ESA part. Their lawyers denied my letters and I was then requested to use their provided form if I wanted to continue trying to get them approved. I was approved for the property, pending the dogs and I was told not to do the deposit yet until we submitted the form. I had my LCP fill it out and we submitted it. Today I got a text stating they're still waiting but because I failed to pay the deposit, they went ahead with another application. I called and talked to the woman I've been dealing with and it was agreed upon that I would pay the deposit now, we'd wait on the outcome of the lawyers and if need be, I'd pay the $1000 for the dogs and an addendum would be added that if I got the lawyers decision overturned, I would be refunded. I got told to hold off for a few as the broker wanted to take a look. I get an email that my account was deactivated and I called in to find out what was going on. He answered the phone on speaker and yelling. I explained who I was and I was inquiring why and what happened. He told me that "YOU KNOW WHY" and I said no? "BECAUSE OF YOUR ESA!". I questioned if he was denying me because of the dogs because that's illegal. He stated again that "YOU KNOW WHY". At this point I took this as him accusing me of lying and falsely claiming my dogs are ESA. I continued to try to point out the legality and it not being legal as they are, my LCP is licensed and everything. He just kept telling me to calm down and to email him because he was done talking to me and that I was lucky that he refunded me my application fee. The guy is very unprofessional and I took his verbiage on our call as accusing me of lying and about my mental health that if it wasn't for my dog, I probably wouldn't be here now, being discriminated against. He went on about how he loves it when "people play lawyer". I wasn't playing lawyer, I know know my basic rights under this particular law. I'm also capable of reading on the AZAG.gov website stating denying someone because of an ESA is illegal - reading doesn't take a law degree. I really don't care if your scummy trio of lawyers used to have a judge in their midst. Doesn't mean zilch on my end. Just shows that you try to scare people into not challenging you because you think you have the law on your side when you really don't. Keep in mind that neither Redhawk or their lawyers will give an explanation to how they're not breaking the law by denying an approved application otherwise because of the ESA. To receive this reason, you must pay $75 that their lawyers charge them to give, to which they pass on to you and think that justifies an illegal action. I contacted my companies EAP and am in the process of being paired with a lawyer for their discrimination and would recommend others to stay away from them. Message to Jerry: I had reservations from moving forward with your company from the start with the BS sales tactic I got when I called about the code not working, but was advised to calm down and give you the benefit of the doubt. My instincts were again proven right. I have 3 triggers that will get me worked up. 1. calling me a liar 2. attacking my dogs - especially Brodo and undermining how important he is to my well being 3. seeing people treated unfairly or wrongly, which I've read nothing but that from you and your scumbag law firm. I'll admit some of those people are probably in the wrong, but I experienced enough of you to know which ones are telling the truth to realize you're no saint. You got a BINGO - congrats! What you're insinuating about my letter and my dogs is an act of fraud and if true, I could be held accountable for it. So here's an idea; report me as I have you. Let's see which of us broke the law with my application.

Ronald was extremely responsive and made the entire process seamless and easy. He answered all my…read morequestions quickly and made everything very straightforward. I highly recommend Mark Brower for their professionalism and excellent service.

Our experience with this company was positive for most of our lease, but everything changed during…read morethe move-out process. The biggest issue was the lack of communication from our assigned property manager. On multiple occasions, I had to reach out several times before receiving a response, and I rarely received updates unless I continuously followed up. At one point, I was eventually told that their internet had been down, but it would have been helpful to know that earlier rather than having to call repeatedly wondering why I wasn't receiving a response. The handling of our security deposit was by far the most frustrating part of the entire experience. We were charged over $400 for carpet cleaning even though our property manager had specifically told us that we did not need to have the carpets professionally cleaned. We also had to dispute multiple other charges that we felt were unnecessary. We had taken very good care of the property and genuinely felt that we left the house in better condition than when we moved in. When we moved in, the backyard had weeds that were over a foot tall. During our tenancy, we maintained the property and kept the yard and home in great condition. It was extremely frustrating to feel like we were being nickel-and-dimed for every possible thing after we had been responsible tenants. After we continued fighting to get our money back, our property manager remained unhelpful and, in our experience, disrespectful. Eventually, she told me that if I disagreed with the charges, I would have to take the matter to court with the landlord. Thankfully, the landlord was much more understanding. He acknowledged that we had been great tenants and ultimately recognized that we should receive some of our deposit back. What was most disappointing was that we felt the property management company was not on our side throughout the process and made what should have been a straightforward move-out experience unnecessarily difficult. Overall, the property and our tenancy were good, but the way the move-out and security deposit were handled left a very negative impression. If you rent through this company, I would strongly recommend documenting everything from move-in through move-out, taking plenty of photos, keeping all communication, and being prepared to advocate for yourself when it comes to your security deposit. Our biggest issue wasn't even the fact that there were deductions--it was the lack of communication, the difficulty getting answers, and the way we were treated when we questioned charges we believed were unfair. After being good tenants and taking care of the property, we expected a much better experience when it came time to move out.

Minari Park's new manager is Ryan Root. I recently reached out to him for help concerning water…read moreissues on my lot. He has been friendly and very cooperative..even taking the time to stop by, introduce himself and chat with me for a few minutes. Ryan made sure my water problems were immediately addressed and taken care of. He is undoubtedly the most professional manager Minari Park has had in my 10 years here as a resident. Based on that, I believe he will be instrumental in helping to turn Minari back into the quaint and lovely little Park it once was. Thank you, Ryan! :-)

Management is quickly turning their parks into the ghetto. People letting their dogs shidt all over…read moreand literally doing nothing about it. One person in particular has a dog 2x the alloted size, has giant piles of dog shidt right next to the road for you to see and smell when you walk/drive by. Emails with pictures has proven futile. It's so gross. Written complaints to Treehouse also futile. Also water is turned off for hours sometime 3x per month. Recently water was off for 24 hours in our park and 5 days in another park. Do better

Brandon Boxrud at Apartment Hunters managed my rental townhouse in Chandler for more than 10 years…read morewhile I lived out of state. It can be frustrating and worrisome to be a property owner when you aren't anywhere nearby, but I had total trust in Brandon to take care of things. He led a few renovation projects for me and was always able to get good tenants in quickly. When it came time for me to sell the place recently, I turned to Brandon, who is also a real estate agent. He again managed some reno projects to freshen up the place for sale -- all without me having to come to AZ. The townhouse sold within a week of it going on the market at a very good price, better than I'd hoped. I had to pay a commission for Brandon's services as a real estate agent and an additional commission to Apartment Hunters, since he was working in that capacity. It was a little pricey but I felt it was well worth it for me to have peace of mind and not have to worry about doing any of the prep work myself. I'd recommend Brandon to anyone in the Phoenix/East Valley area needing property management services or real estate services.

Screen better so tenants aren't drug dealers and terrorizing neighbors! Also, not replacing carpet,…read morehalf assing cleaning and not replacing filters and not fixing a rental is ridiculous, especially when asking exuberant rental prices! Also when neighbors call to alert you to violations hanging up on them is not a good business practice!

I highly recommend Jason Black at Rentals America. Throughout our experience, Jason was…read moreprofessional, knowledgeable, and genuinely helpful. He consistently returned our phone calls promptly, kept us informed every step of the way, and was always friendly and courteous. What stood out most was his dedication to excellent customer service. Jason was responsive, reliable, and made the entire process smooth and stress-free. It's rare to find someone who combines professionalism with such a personable approach. If you're looking for a property manager who is attentive, communicative, and truly cares about his clients, I would not hesitate to recommend Jason Black. He exceeded our expectations, and we are very grateful for all of his assistance. Jason is a true asset to Rentals America and a great example of outstanding customer service. Thank you, Mi'chelle LeMay and Matthew Shusta :)

Highly do not recommend these people. When something goes wrong in your unit? It takes them forever…read moreto fix the problem.

Let me start by saying they are on top of it!!!! We rented…read morefrom them for 6 years and anytime we had an issue or repair that was needed within 48 hours it was done!! They never tried to excessively raise our rent even though the market did have a huge adjustment and they could have. Beth is amazing!!!! Also the move out process was the smoothest I have ever experienced. My rental was in Phoenix,az

Beth and team are everything that I need in a Property Management Company! Knowledgeable, great…read moreresponse time, honest and accurate infomation. It's a pleasure to work with people with high standards for reasonable prices!

We have been with Stratton V. since 2012. This company has…read moregotten better and better every year. They hire the right people and it shows. Yeah we've had a few bumps along the way with multiple properties. I'd recommend these guys 100% all day !

Upon moving in we experienced a few issues and the owner of the rental property took his time with…read moregetting the issues fixed. We are talking months from major to minor fixes and yes keep your text messages and emails as proof always. Every issue that arises, you are the " technician" your job is to solve the issue. Not actually rent the property and pay on time. Why does it take weeks to send out a technician to fix anything? Yes, we had scorpions in the beginning when we first moved in we mentioned it and all they said, was " tenant is responsible for pest control. " Terri Young has her days, some days she is nice and pleasant other days she is a bit dismissive. She does try to resolve the issues, but whoever is over the maintenance line is going to frustrate you. Again expect to be the handyman or technician. They ask for you to be the technician/handyman so you can try and figure out the issues of the maintenance request. Versus just sending out a "licensed " technician in the first place. Not sure how this place received 4 star or higher when issues arise and they throw the issues back on the owner either not responsive or taking forever to respond. Only rent from this property management company if you have not found any rental properties at a cheaper price. Nightmare on Stratton Street coming to a neighborhood near you.