My wife and I booked this property through VRBO and it is managed, rather poorly, by Elite Vacation Rentals. The property is the Strawberry Cabin - Fire Pit, Fireplace & Pets on VRBO and AirBNB. I fully expect to get trashed for leaving this review as Brenden Hesser attempted to intimidate and he threatened me when I told him I was looking forward to sharing my experience. While this is a cute home, it is not what is advertised and it is not being well maintained. The fireplace never worked correctly and this is you main heat when it's cold (it is a gas fireplace) when the handyman came out to "fix" it, he told me the reason there is no flame is because the glass of the fireplace is filthy on the inside and, unfortunately, there was no way for me to access this to clean it and he did not. The TV didn't work and needed service by the handyman. The cabin is also not remote like the description suggests. The location is nice, it's just not what is in the description. It is a nice sub-division not a remote getaway in the woods. We were also without water for about 2 hours on our second day. The handyman said they have been servicing the water throughout the development all week but no one thought to tell me that prior to booking. The towels also smelled so badly that I had to wash them prior to using them. I plan on reporting this to VRBO and other agencies to hold Hesser accountable and make sure people know what they buy. Realtors in AZ are held to a higher standard. I am thankful Visa protects my purchase. Now I suppose I wait for the promised retaliation. read more

This was a horrible experience for myself and my family, largely due to Jen, from the property management company. I read the other reviews and noted that everyone commented on how clean the house was, however that was not the case for us. The floor was filthy and had food on the floor behind the table, the dishes were dirty, the blinds in one room were broken so unless you wanted to be up with the sun, the room was unusable. 2 showers leaked water as the molding was broken...Worst of all was the ants all over the kitchen floor and spiders in one bedroom. We could not walk barefoot because of how many there were. Yes, we took pictures of all the issues and sent it to management. They did offer to spray for ants, however there was no non-toxic options and I did not want my family, which includes 3 young children, breathing that in. We just kept killing them. There was no offer to clean the home, fix the broken items or refund the greater than $500.00 cleaning fee, given that we spent hours having to clean the home and rid it of bugs. We even have picture of the bites. All Jen would say was that this would be resolved for the next renter, which does US no good. She also incorrectly stated that we refused to let them fix these issues, which is a lie. Landscapers were there for hours one of the days, the jacuzzi maintenance company was there one of the days. The only refusal was for a toxic ant spray. She was highly unhelpful, borderline rude and arrogant and clearly has no concern for how the renters experience is. The home is a beautiful property, however was not prepared for our arrival at all, despite booking weeks in advance. We were even given the wrong code to enter. The entire experience was stressful and the attitude and response from Jen is what made it that much worse. I will be sure to avoid any property managed by this company in the future. read more

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We rented a condominium at Cays in Chandler, Arizona through Elite Properties starting on November 2025 and our experience was extremely disappointing. The primary reason we chose this property was access to the outdoor amenities, including the pool and spa. However, the rental agent was already aware as early as August 2025 that these facilities would be closed for maintenance starting December 1 for approximately five weeks. Despite this, we were not informed prior to signing our 2.5-month lease. We only learned about the closure in mid-December after raising concerns ourselves. When we brought up the lack of transparency, the agent refused to release us from the lease, leaving us stuck paying for amenities we specifically chose but could not use. To make matters worse, the agent and other employees entered our unit without prior notice or authorization and discarded some of our personal belongings. This was both unacceptable and a serious breach of trust. Based on our experience, I strongly recommend avoiding this company. You may be better off booking through a platform like Airbnb for more reliable communication and accountability. read more

I had the pleasure of staying on 11311 Lisbon Dr. a beautiful home with luxurious rooms and accommodations. remarkably maintained and a quiet neighborhood. thank you Victor! read more

08.23.24: Had to repost this review for Yelp (or the business owner) had/took it down. I guess it's a hard read for Elite Vacation Rentals. Beware before you reserve. 08.19.24: This review is for Stefanie Marie Gould. She is manager realtor with Elite Vacation Rentals and she is unreasonable and unprofessional. We requested four night stay at a property close to our home since our A/C was out, and being replaced. The replacement was quicker than we thought and we checked out two days early. I messaged Stefanie that we would be checking out, and instead of professionally assisting her guests, she just thanked me. This is when I realized how greedy Stefanie Marie Gould is. She refused to budge from her policy and therefore became greedy for money. She could have simply said, "don't forget to email AirBnB for the refund", but she ignores her customers when it comes to that. Be warned before any reservation for Stefanie Marie Gould. There are plenty of places in Chandler other than Elite Vacation Rentals that will assist their guest with optimal service. See her profile and how she lies about who she is. Lastly, Stefanie Marie Gould will most likely reply and thank me for the "insightful" review and how she can learn from it, and it will almost be negative too. Look at her reply's in the other reviews. She is greedy and flippant. Reserve on our own risk!! read more

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Elite Vacation Rentals is the best. Stefanie and her team made our short-term rental experience top-notch and worry free. The property was outstanding and the service, quality, and response time was great. Highly recommend booking with Elite Vacation Rentals and they will be our first call for future stays! read more

My family and some friends had an amazing time. This is the second year in a row we have used EVR. Both experiences were top notch. The houses were really clean and the ease of booking and the instructions are simple. We highly recommend! read more

Elite Vacation Rentals - What an amazing pool. - Property Management Near Me - Chandler, Arizona

My husband and I rented a cabin (The Lavender Cabin) in Pine AZ through Elite in December. The place was cute but had a number of issues that we addressed with Elite such as - 1) Dirty/old pots and pans 2) Broken toilet seats (I fixed one of them) 3) Backed-up/clogged shower (almost overflowing on the floor) 4) No extra toilet paper or paper towels 5) No cleaning products at all 6) Cobwebs all over the place 7) Needed a 4-wheel drive to get down to the property After 2 emails I finally got a response back stating........ ****Thank you very much for your insightful comments.**** Stefanie Gould - Elite Vacation Rentals by Arizona Elite Properties 2425 S Stearman Dr 120 Chandler, AZ 85286 480-447-9211 Info@elitevrs.com So much for customer service - what a joke! read more

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SENT TO ELITE AS A COUTESY WAITING TO SEE IF THEY RIGHT THEIR WRONGS COPY OF TODAYS COMMUNICATION Brendan I got home last night. I played Romans Chapter 12 All night long. I just woke up. Thank God we had an AC guy come by at 11am the day of the funeral. The system was not set to HEAT PUMP and this is why it was blowing out heat instead of cold. Plus the system has no indoor sensors after it was adjusted to HEAT PUMP & NO INDOOR SENSORS it worked just fine. I plan to take down the YELP REVIEW the moment you walk through the house with Deena. #1. Do the walk through #2. Pay us for everything missing and broken. #3. It's already the 7th we needed you to settle our account within 10 days of the last rental. Deena is only in town for another 48 hours. I am begging you to do the walk through ASAP and spend an hour going over everything. Only by the GRACE OF GOD did Friday go ok with upward to 70 people who showed up for Grandmas Celebration of Life. Again you have and need to reach out to Deena and make all the wrongs right. Please do this ASAP Thank You FELIX read more

The service was absolutely amazing! Anything that I needed all I had to do is communicate with Elite and I was taken care of. The property itself felt like home away from home. Very relaxing and beautifully setup to give you the experience you are looking for in a Vacation Rental. read more

I and 8 girlfriends (all Sr citizens) had a horrible experience with this company's property manager while renting a beautiful home in Mesa a few weeks ago. We could not close the accordion door and when reported to the mgr, he adamantly refused to send after hours help to close it. He said it was too late to send sm1 out (It was only 8:30p) and we needed to figure out on our own how to close it! The situation made for a scary night for us all - with a door wide opened (literally) all night in an unfamiliar city and neighborhood. And plenty of scorpion phobia! That mgr was defensive and obnoxious, rude and totally lacking in customer empathy on that night and in subsequent communication throughout our stay. When a kinder EV employee apologized and acknowledged miscommunication in their office caused the situation, she asked what they could do to "make up" for the inconvenience, So, rather than ask for $$ reimbursement, we suggested dinner. That same property mgr quickly weighed in to accuse us of trying to blackmail the company! His was a textbook example of the poorest manager of customer expectations we'd seen in a very long time. read more

My 3 kids and I stayed at southern 2068 for 4 nights. Prior to our arrival I had received multiple automated email/texts regarding check in. After a late flight we arrived to the unit. It was difficult to locate the unit in the dark as the check in instructions had no information to help find the unit and the unit number are not lit. After we found our unit we tried the key code and it did not work. For 30 minutes at 10:15pm we tried to text/call look at the map again to verify the unit but still could not enter the unit. I attempted to call again and finally someone picked up. Their first question was "is this the first time you called" with the following "do you want the code now?" Not apologetic at all for the mishap. The next day I discussed the issue and they kept saying it was a human mistake and they hoped I understood. I had asked for some compensation for the error and they asked me what I thought would be appropriate compensation. On our day of check out I had extended our stay for 1/2 the price of the night because our flight was 5 hours after check out. I asked them to comp that extended stay since it was only 5 hours and they replied that they did not think that was appropriate compensation for their mistake. They offered a gift basket which never arrived and they never attempted to fix this issue at all for the rest of our stay. The actual unit was ok- however the bathrooms and laundry smelled moldy as if the tub cleaning cycle has never been run on the machine. Also the master bedroom has a thin comforter but the other two rooms have a very thin quilt that is not warm at all. The kitchen is well stocked with plates, cups, bowls, and appliances. There is a fitness center and a pool but there was no information on how to access it. If you choose to stay here the keys that are left open the gate to the pool and then there's a door from the pool deck to access the fitness center. The fitness center is very dated and there is not a ton of equipment. The check out instruction say take out the garbage but it gives no instruction where or how. There is a gated dumpster at the end of the road for your trash. The bathrooms and towels do smell moldy but they do provide some basic toiletries. They also had a couple bottles of water, popcorn, and candy at check in. All in all the unit is ok but this review is more for the management company and customer service. We were locked out of the unit for a considerable time, late at night with three young kids because of an error on their part and it was never fixed. read more

Elite Vacation Rentals - Their attempts to inflate their reviews. - Property Management Near Me - Chandler, Arizona

We stayed at the Ocotillo Lakes Oleander Dr house last week. It was perfect for a family of 5 and we could easily entertain our extended family for a BBQ. There were a few hiccups being that we were the first rental of the season, but Jon was there almost immediately to resolve them. The shuffleboard was a hit with the kids as was the boat. The pool is bit on the small side for teenagers and was still pretty cold this time of the year. We still enjoyed the patio and view of the golfers. The location was great. We could walk to Avis to rent a car. There are bars and restaurants to walk to as well. read more

Our Fulton Ranch rental was a wonderful experience! The unit was beautiful and fully stocked with everything you need right down to lovely beach towels to use at the pool. Cooking was a breeze with nice pots and pans and plenty of dishes, glasses, and flatware. We were so comfortable that our time just flew by. The unit is very quiet and private. When we checked in we noticed a couple of light bulbs were burned out. Elite sent someone the next morning and fixed them immediately. Great service. The Elite team communicates the check in process and check out process so well and they work hard to make you feel at home. We have rented through Elite 5 times now and they are top notch! Great company and great unit! See you next year! read more

I'll have to update once we've stayed longer, but so far, Elite Vacation Rentals has been amazing for our extended stay. Alyssa is a great communicator, the house is sparking clean, and furnished nicely. Impressing! read more

This is the worst company! I could write a novel about the terrible experience I've had with this company, but the other reviews pretty much sums it up! I hope the home owners of these Airbnb houses figure it out and stop using this company. They are beyond rude, have no accountability and hide behind the Airbnb company and blame everything on Airbnb and not themselves. read more

Excellent communication, care and responsiveness. They make every effort to keep guests happy.

Iam very very happy to used u guys.you guys taking care my house very excellent.one hundred percent fabulous.i recommend any one to us this amazing organization.God bless u all read more

Recently stayed in an AirBNB in AZ managed by Elite Vacations. They kept me well informed leading up to our stay and checked in with us during our stay to make sure everything was going fine. I appreciated their quick responses to my emails and had an amazing stay. Would definitely use them again. read more

stayed for 3 nights. place was absolutely immaculate. great communication with host. will definitely stay again!

Always quality, the service is awesome, they have very clean every space, definitely recommend

If I could give them zero stars I would. On our way from the airport to our rental, I texted asking for the check in information. They called about 20 minutes later and told me "air B and B had double booked our stay". Wrong. This is not air b and bs fault. I called air B and B. Speaking with Stephanie, unfortunately the manager, she found us a "com-probable stay". Upon arrival, it was half the size, dingey, algea filled pool, garage full to the brim, and tons of stinky garbage in the garage. We quickly called and said no, this will not do. She claimed to be in the mountains, so couldn't look for another option for us until tomorrow.......hm. She was extremely unpleasant, and didn't even apologize. Instead tried to argue the entire time. Long story short, we canceled everything thru them and found an awesome air B and B. Watch out, DO NOT USE ANYTHING THRU ELITE VACATION RENTALS. Maybe they can work on some customer service, as a small start. read more

My husband and I rented a home in March 2024. I could not have been happier with the cleanliness, how well stocked it was, and how easy it was to communicate with the managers. We asked that the pool be heated, and it was just perfect. The house was equipped with very lovely bedding and the beds were so comfortable - you can tell some effort was put into making this place a home away from home. Elite Vacation Rentals did an outstanding job making this place a destination. read more

My family and I stayed in one of their themed homes and it was the best vacation we have had. It was convenient and close to all the things that we desired to go to. We are so happy we decided to stay in one of these homes instead of a hotel because we had so much more space and room to make more memories as a family. There was so much value for our money! They even provided us with a number to accompany that delivered groceries to our home before our arrival, that made the stress of our travels go away! read more

We spent a month at an Elite vacation rental in Scottsdale. The location was perfect. The 2 BR unit was excellent, well equipped, very clean, and most importantly Elite had terrific communication ... we had 4 or 5 minor needs and their follow up was very prompt. read more

You couldn't ask for any better location to Texas Ranger Spring Training Facility. We 2.5 miles to the field and it's a very nice walk. Unit 912 couldn't be any better. King bed is wonderful and with a very clean and organized home. We're close to Bell Rd where there's plenty of good eating places and shopping. Walgreens and Albertsons are within walking distance. Highly recommend! read more

They had everything set up the way they described and all we had to do was move our clothes in. This condo has it all. Right across the road from the driving range, clubhouse and activities center. The pool and jacuzzi are also right there as well. We had big plans of doing some sightseeing, and we did, but the condo was so nice we enjoyed being inside also. We will be back! read more

Working with Stephanie Gould was horrible! I've never experienced a more rude property manager and she cancelled my reservation simply because I dared to inquire about the $79 insurance damage fee. I requested that the reservation be re-booked because I liked the property and she replied, "Why don't you find something that will meet your budget needs with no damage protection. We sure do understand." She refused to call be back to discuss...if I was the homeowner, I'd find someone else to manage the property. read more

This is the very first family vacation we have taken with our five adult children. We were BLOWN AWAY by this home! Everyone had an amazing time, everything was show quality in the home, neighbors were nice, home was close to a TON of amenities. And the best part? The home has a welcome gift for the family and a touch screen wall station with weather, local suggestions of restaurants and things to do, check in and out screens and even maps! Absolutely will go and stay here again! read more

5 star Vacation Rental Management Company that provides 5 star stays! With properties across the valley, they are able to provide a personal touch that most properties do not offer. I will definitely stay again with Elite Vacation Rentals! read more

Elite Vacation rentals are the best out there! They are so amazing! Homes are always top notch clean! Properties are always warm and welcoming. Beds are comfortable, and kitchens always well stocked. I would highly recommend using Elite. They have properties all through Flagstaff and Phoenix area. Enjoy cold and warm weather. We will always use them! read more

Warning to property owners - stay away from this management company. Recently stayed at a remodeled home, in a nice neighborhood that was completely neglected. I feel bad for the homeowner as their property is no longer as described on AirBnB. Weeds were taller than my toddler, heat was broken, WiFi inoperable, advertised items missing. Really a shame to see. read more

Super dismissive staff, almost a little callous. A touch of kindness and empathy can go along way in the hospitality industry. Seems like this might be a pattern for them. read more

This company is listed on Airbnb. When I booked though Airbnb I sent messages asking about cancellation due to Coronavirus . Specifically because California is constantly changing rules. I was told because of Covid they have a very relaxed cancellation policy. When rules changed and we couldn't go - they kept half of my money. When I called Elite travel abs spoke with Stephanie - she said it was an Airbnb issue. I asked for a number to call Airbnb. Her reply "google it". I called Airbnb and now they are saying to call Elite vacations. Never do business with these people. They just give you the runaround. Very disappointing. Terrible customer service. read more

Homeowners or renters I hope you read these reviews. Most are poor for a reason. Zero would be my star if given a choice. We rented an AirBnB that this company manages a couple of weeks ago. Our first problem was with the house temperature. The air is controlled remotely by them. It was too hot at night. I asked politely if we could have the airconditioning set lower than 72 at night. I was told to open the windows. That would absolutely not be safe nor would I sleep well with the windows open. The rooms had fans, but the fan would only work with the light on in 2 of the bedrooms. They told me that in AZ you can't run the air conditioner below 72. That just isn't even true. And running the air conditioner in March below 72 would present no problems at all. It wasn't until I said I would have to contact AirBnB that they helped us out and changed the air setting. There were a handful of things that needed to be fixed in this house. The dryer had no knob. They left a pair of pliers to run the dryer. One of the bedroom windows would not close all the way or lock. Sheets and blankets...poor quality. I hope the homeowners figure this out soon. The staff person we worked with of this company was dismissive and untruthful. Very poor public relations skills. read more

The house is amazing and this company is a dream to work with.! Would highly recommend!

I had a bad experience with one of their rentals on Airbnb. Although I provided several photos showing that the place was unsafe and unclean, they refused to accept any responsibility. All they did in their response to my review on Airbnb was accusing me of lying. Certainly the worst experience I have ever had in the hospitality industry. read more

Zero stars. Booked a reservation through Airbnb with Elite Vacation Rentals as the third party host. Unfortunately, I had to cancel the reservation due to extenuating circumstances. I called 33 days prior to my reservation and Airbnb informed me that only Elite Vacation Rentals could issue a refund. After calling and messaging Elite Vacation Rentals numerous times I finally got a hold of Stefanie who was very rude, irritated, and demeaning. She said the only option is to cancel through Airbnb with no refund, and she made very clear that i they DO NOT REFUND ANYONE. Do not book with this company and if you see their name as the host for Airbnb stay clear. read more

the house was AMAZING this company takes customer service to the next level highly recommend them