We appreciate Renters Warehouse and the amazing service they provide. Jayme Holmes always goes above and beyond to support many of the individuals we work for. He supports us in finding quality homes. He provides excellent customer service to us as tenants and to our home owners. I highly recommend Renters Warehouse to anyone that owns a home or is looking to rent a home. Thank you Jayme!!! We look forward to many years of continued partnership with you and Renters Warehouse. read more

DO NOT RENT FROM RENTERS WAREHOUSE IN TUKWILA, WA!! This has been thee most unprofessional experience we have ever had in renting any home. The first issue was the home was not cleaned as they promised it would be. Cleaners were sent to the home after we moved in because the walls and windows were dirty and behind the stove was so filthy dirty. After going back and forth with them they finally sent a cleaning service out. Our next issue was the washer was not working properly. We contacted maintenance and the owner said it was in our lease agreement that it was our responsibility to repair it. I told them that was not in our lease and as the owner he was responsible for fixing it. He never fixed it and thank God we had our own washer and dryer to put inside the home. The next issue was a leak in the downstairs bedroom that was coming from the ceiling and we reported the issue three times. We knew there had been an issue because we seen the brown ring on the ceiling. It was repaired by putting up some sort of white square. The final straw was when the hot water heater went out and we thought it was coming from that downstairs bedroom until it became soaking wet in the hallway. We reported the issue to Renters Warehouse on May 8, 2019 and the hot water heater wasn't replaced until May 16, 2019. By law they had 48-72 hours to fix/repair it but they were beyond that time frame. Not to mention mold was on the carpet and platform where the furnace sat. Our family stayed in a hotel for three weeks because of the mold issue and we decided to report that issue to the Better Business Bureau. We asked for a rental credit for June since we were staying a hotel for the most of the month and they did not want to give us a rental credit unless we decided not to post any more bad reviews on the BBB. Needless to say we did not accept this bribe and we ended up moving from this property. We were also accused by this same employee of causing the water heater to go out. Renters Warehouse and this owner are terrible. Oh by the way NO ONE from Renters Warehouse asked if our family was okay from this mold and neither did the owner. The owner finally made his way to evaluate the property on May 31, 2019. We are in the process of suing Renters Warehouse and the owner. I would also not give them ANY STARS because they are far from stars. read more

We rented a house through another rental property group and the owner decided to change their property management to Renters Warehouse 6 months before our lease was up on a nearly 5 year lease. We received no calls or introductions just emails with misspelled names and incorrect information. Then when our garbage disposal stopped working we requested a service member and it turned out it was a over tightened bolt at the circuit their repairman forged the repair entry in order to charge us 245$ for a clogged disposal after telling us tightened bolts were typical after renting this long. Next, Renters Warehouse promised to tell us the requirements to get our deposit back on move-out we did inspection almost 30 days before move out and they said it was one of the cleanest houses they've ever seen and that they had nothing for us to do. Then they came back with a $600 cleaning fee and other fake charges. The icing on the cake was that the invoice was incorrect and they told us we owed them $238 when infact they owed us over $700 on an over $2500 deposit if you count the fake charges more like $1700. We have been calling for 6 months to get the balance per their invoice and they illegally refuse to pay and keep blaming the owner. Please don't rent from them unless you're willing to lose your deposit and pay $200+ for all repairs. We replied 16 days ago per Melissa L.'s request still no payment now 8 months passed when we ended our lease. read more

This place is horrible. Rented a home from them and all was done until walk through day and the house smelled like dog urine. Come to find out the owners dog had peed all over the carpet in the dining room. I moved in June 15th and still waiting for it to be replaced. Beyond irritated. My house stinks and I'm paying a lot of money to live there. It's total bs. I'm getting the run around by everyone. I would never ever rent from them again or list my home with them. read more

Wow talk about bad communication and last minute cancellations for viewings! If you are a homeowner beware using this company to list your home. My husband and I tried multiple times to view a potential rental and the viewings were cancelled last minute and all communication is done automated. read more

I have been a property manager for almost 20 years. We are moving to the area and looking for a rental home in the Eastside. After pulling up this company's information, there MAY be an explanation of the lazy, inconsiderate behavior of a leasing agent I ran into today. The company is cheap, so I guess they are hiring the bottom of the barrel and providing no training or supervision. They also discourage phone calls as I was on hold for over an hour trying to get some help. This is a hot market right now, so they can get away with it, but it won't always be this way, nor is it this way in other areas. I would not ever rent from this company, much less let them manage my rental property. I actually have professional pride and want to treat everyone well. This company does not. read more

I am a real estate broker trying to help my out-of-country clients coordinate the details for a tenant that refuses to pay in a timely fashion. Renter's warehouse consistently fails to return calls or emails, fails to schedule timely delivery of "pay or vacate notices". Their communication is TERRIBLE. Days go between the emails and phones calls requesting information and any communication with them. Right now, we have been asking for an update and information going on TWO WEEKS with no response. Steer clear of a "one-size-fits-no-one" management company and pick someone local that will actually care about your situation. Their unresponsiveness has put my client in a very financilaly challenging position. read more

Pick RW if you want your tenants and landlord to be constantly screwed through the course of your contract with them. The ONLY part of the contract that went well was the move out process. You can only pay the rent in person or by utilizing their portal. When they change the portal, you have to reset all of your account information or the payments don't process. We were charged a $7 administrative fee to process our rent THROUGH their portal. This was vague on the initial paperwork or I would have added it to the initial payment setup. Due to issues with charging the owners for maintenance calls, we repaired things on our own then negotiated for reimbursement with owners directly. Saved the owners $75 service call fee to just look at the issue to determine plan of action. Thankfully we had only minor repair issues compared to some folks. Move out happened and all parties were satisfied with the condition of the condo and signed lease termination paperwork (costing us another $250). We just received check in the mail for our security deposit. They don't issue it until the last day they have to - 21 days after move out. Crazy way to run a business. Won't make that mistake again. If there is a class action on the $7/mo to process the rent payments, sign me up, THAT is a cost of doing business. read more

When we first moved into our rental, we quickly discovered we had sewage backing up into the front yard due to a faulty grinder pump. It took months to get it fixed to the point where out toilets weren't flushing and our shower drains weren't draining. They blamed the landlord and said he (or they) wanted second bids, etc. Maybe true, but I could not even contact them on their phone number most of the time. It would be dead air. They claimed issues with their phone system. For weeks. Fast forward a year and half of being great tenants. We were having financial issues and my mom was nice enough to let us put our rent on her credit card. Their system would not allow it because the credit card name and address did not match our info. I contacted them and they basically told me "we've never encountered this, so we don't know what to tell you". Well, with no other options, we had to wait to pay our rent until we had the money. It was the 21st or 22nd I paid the rent through the portal. It cleared my account the 23rd. It is now the 28th and we just came home to an eviction notice on our door dated the 7th. I'm not sure if I'm angrier that they wrote up an eviction notice after being a week late after 18 months of being great tenants and they KNEW we tried to pay it, or that they did not bother to deliver the notice until the 28th and not to mention our rent has been paid for a week. C'mon people. Maybe check the rent status before leaving someone an eviction notice. read more

HORRIBLE management company. The "real estate advisor" Josh was an absolute jerk and incredibly aggressive on the phone when we had questions about our lease. I had to actually tell him to lower his voice because he was YELLING at me and let him know that he was talking to me in an incredibly demeaning way and that it was not going to fly. He tried to charge us for all kinds of little things (bless our landlord for stepping in and intervening) and clearly had no interest in our wellbeing. Our landlord was receiving unacceptable customer service as well to the point where I was going straight to her instead of RW. Fortunately, she discontinued working with them so we can lease straight from her but guess what...two months later after we've stopped working with them and I've had to make five calls to the customer service to resolve an "unpaid balance" aka another bogus attempt to get us to pay up. Where is josh, you might ask? Nowhere to be found of course cause he's not making commission off of a loss. I will never rent or work with this company again. read more

Would do 0 if I could. Tenant who pays on time and in full. My account shows past due balances and I've received 3-day notices to pay or leave from a law firm called Loeffler Law Group (who sends eviction process notices to tenants who pay in full). I have called RW over 2 dozen times, sent over 2 dozen emails, opened a support ticket, and literally done everything I possibly can to find out what's happening here. I have received NO response of any kind from RW to any of my calls or emails - not one call back not one response email NOTHING. When I get through to someone I only get the runaround and the number is only available during work hours so that's a major inconvenience. This company extracts fees from landlords and tenants, it harasses tenants and has likely violated numerous tenant protection laws. What a horrible company - I can't understand how a company like this exists. And shame on Loeffler Law Group for facilitating the harassment of tenants. Probably worthy of its own investigation. Filed a complaint with BBB and filing with the state of WA consumer protection because literally every day I deal with this and it stresses out the other tenants on a daily basis! We are clean quiet responsible tenants. STAY AWAY FROM RENTERS WAREHOUSE. read more

I am an owner. My experience with Renter's Warehouse has been bad. I have given up on Renter's Warehouse handling any maintenance issues. I will not subject my tenants to that bad service. I have had three separate issues where work was not done timely or just not at all and when I contacted the service department and manager, they were no help in getting the issue resolved, so I now take care of all maintenance myself. In addition, I requested that they do an inspection and they just forgot to do it until I called and asked. When they did conduct the inspection they forgot to tell me about the CO2 detector. My tenant had to ask me about it for me to find out. And now, even though they get payment on the first, I have not been getting the monthly payment until as late as the 9th. Not sure why it takes up to 9 days to transfer the payment to my account. Also, they raised the monthly rates recently. My advice is to not choose Renter's Warehouse to manager your property. read more

I cant even add a half a star. Rentersware house does nothing but scam people. They have illegal documents signed that only the had notorized, not the landlord, renters and them. Just them. They act like we were there. We have put in endless calls and used the so called porthole for fixes that were major and never recieved a single return call in a year. We have fixed it all on our own. They lost our payments multiple times then put late fees on our account and eviction notices for us being late. I also have emails regarding there corporate office losing the payments. There employees are completely unprofessional and ignore all phone calls. I really cant say enough on how horrible this company is not only for the renter but the landlords that dont knoe whats going on. Their homes are falling apart and they atent king care of the problems at all. We spent around 15,000-20,000 in remodeling to just have it safe to live. From rotting handrails, dishwashers and fridges dying the first week. The plumbing in every water fixture was improperly done so we had to replace all cabinets and counters from rot and mold. It was raining in the kitchen the forst two days we were there. The entire tub had to be replaced and waterproofed, natually the ceiling and all floors had to be fixed from mold. The windows were alluminum and over the year have broke and cut up my husbands foot and still no calls returned so t he window was replaced at our expense and siding fixed which we then had to paint the house for the siding. This is only a few things, the list goes on but Im sure you get the point. We have turned in our move out date as of Aug 1st but they claim we never did though i again have emails regarding that info. I am so discusted with this company and i hope this help everyone else, so they may never go through what we have this year. read more

The service from leasing agents is excellent, however this review is focussed on their maintenence department. We have had a main sewer line block now for three days, meaning no toilets, water backing up into the shower and tub. On day two they sent one plumber out to assess the issue, he provided a bid. They sent a second plumber out - who was under the impression that this was just a clogged drain, and didn't have any of the equipment necessary for doing the job, but agreed that there was a main sewer line blockage. The agent who handled the lease contacted the owners, received their approval for the job, and Renter's Warehouse's maintenance supervisor still needed to "sign off" on the job before the plumbers could be sent. Day three - still no plumber. Someone needs to be fired in the maintenance department. Renter's Warehouse - you need a LOT of work on how you handle and triage maintenance issues. There a laws in the state of Washington, where a problem like this has to be addressed within 24 hours, not THREE DAYS! read more