I used the Yelp service quote feature to get a quote to repair my broken headphones from various…read morebusinesses in the area. Fix My Gadget responded with a quote to repair my headphones for a flat $35. When I went to the location on 11/27 to drop off my headphones, the young guy took the headphones and charged me $35 for the repair and gave no indication of when they would be fixed just that they would call us. Later that evening I received a text message that they found the issue, parts will be ordered, and the headphones will be ready for pickup in a week . There was no communication of the cost of these parts, that they were in addition to the $35 I had already paid, or confirming if I wanted to continue with the repair knowing the new cost. They just ordered the parts and assumed I would pay for them. One week later, on 12/5 I hadn't heard from Fix My Gadget, so I texted. I got a response that the parts were arriving on 12/6 and by 12/7 the repair would be done. On 12/7 I hadn't heard back...again, so I texted. Fix My Gadget responded saying the parts will be delivered on 12/14. Another week later, on 12/14, I hadn't heard bak, so I texted....again. I got a response that the headphones were ready for pickup. When I arrived at the store, I tested the headphones and everything worked great. I'm guessing these were different headphones altogether, because they wouldn't pair with the devices they were previously paired with at originally. In addition, Fix My Gadget charged me an addition $62 for "parts" which they never communicated or confirmed I was willing to pay. Come to find out, the $35 I originally paid was a nonrefundable deposit as the person at the business explained to us their process, but it was the first time we heard it. Overall I paid almost $100 for my repairs that I was not expecting. The communication was most likely broken down due to the multiple ways we contacted the business where each representative probably assumed our first point of contact explained things, but we were unhappy with the information we got during the entire process. We were happy that Fix My Gadget was able to fix my headphones in the end. I think anyone who uses their services will need to ask more questions than we did and the experience will be better.

I had my husband go in to get my phone diagnosed because the screen turned white and then turned…read moreblack and would not turn back on. First they tried one screen after 4 hours of my phone being in their office it was glitchy and did not work. They tried another screen that one also didn't work then they tried a 3rd screen that they did not state was $350. They had my husband in there for 4 1/2 hours and even an hour past closing time. He was arguing with the owner of the shop over the phone for those entire 4 hours trying to get a refund for the $130.66 and they finally agreed to refund it since we did not want the screen and they took it off and put my broken one back on. They ended up giving him $87.00 back and scammed $43.66 out of the money we paid. No this did not include the $35 deposit that you have to pay to get your phone diagnosed which you do not get refunded which is understandable. They then came to the conclusion that the battery is bad in my phone and needed to be replace and the owner of the store wanted another $35 to diagnose if my battery is actually bad and then however much more on top of that to replace the battery he said no and left at 8pm last night. He went back in today and the owner was refusing to answer the workers phone calls because they have to get verification that they can give cash back. I did the math on the markup price of the original $150 screen replacement that they still wanted to sell to me even though it was glitching and malfunctioning. I found the website they order from and they are charging a 74.43% markup on replacing the screen. DO NOT GO HERE UNLESS YOU WANT MONEY SCAMMED FROM YOU. I will be going back myself and getting my money back.

I think at some point I gave up on my pc build and wanted to tear every piece of my hair off. I met…read moreAnthony through sheer luck at the right time during this moment. I ended up bringing my pc to him to troubleshoot some more, and even then, he tried his best until he recommended to finally try another solution, which I would have never by myself, mind you. I'm glad he did, now my pc is upgraded and runs better than ever, and I am super grateful he spent a whole lot of time just to get every detail done correctly. Got something that needs fixing? Go here, you will not regret it. Reliable, thorough, and excellent service. Thanks, Anthony, I'll be back with my Xbox c:

Highly recommend this place! My husband's iPhone 12 Pro max got ran over (probably more than once)…read more We dropped by here to see if they could save it. They were able to do a screen repair for a reasonable price in about 2 hours. Staff were really nice!

The work was very interesting and professional. All questions were answered well. I would recommend…read morethis shop for repairs and maintenance. The

Andrew - excellent service. Keeps you entertained with conversation while doing your phone in…read moreMINUTES... how fast he goes it makes it seem so simple I can do it, then I look at all his tools and what's he's doing and realize exactly why I'm letting the professional do it. He's by far my favorite repair man and already plan on coming back with old products to get fixed. It was word of mouth that brought me in - so his service goes a long way

First Response was ultra quick to respond and provide me with a quote to replace the screen on an…read moreolder iPhone that is about to be traded in. The owner got back to me quickly after requesting a quote from Yelp with an honest quote and we were able to arrange a time for the same day in their Rancho shop to swap out the cracked screen. My phone was ready as promised in less than 45 minutes. I would recommend First Response for all your phone needs as they are honest and quick. If I need another repair, they are my new go-to.

Took my phone here to fix the camera as I cracked the lens and the camera was not zooming in…read morecorrectly. They fixed my lens and attempted to fix the camera issue, but it turned out to be more complicated than originally thought. Sergei offered to order a new piece and try it again. I agreed, and we set up a time. Sergei was great to work with and even fixed my touchscreen for free since I had to drive from grass valley. Sergei was letting me know his thoughts every step of the way. And recommendations on how to proceed with the issue. I would recommend this business to anyone who needs phone repairs. There is also a location in North Highlands and Rancho Cordova

Took a couple of my phones here. One was for a cracked…read morecamera and the other was for a cracked screen and the entire screen stopped working. They fixed it fast and delivered. Great customer service too. Definitely will be my go-to spot! Thanks guys!

First Response Phone Repair -- I honestly highly recommend this place…read more Today my phone got wet, and the screen kept showing that it was overheating all day. This place was recommended to me, and to be honest, I'm usually a bit nervous about going to repair shops like this, but I decided to give it a try. It turned out to be a very pleasant experience. The service was friendly and honest. There was a very kind guy working there who speaks both English and Russian, which is a big plus for people who don't speak English very well. I simply handed over my phone without even explaining what had happened. I was pleasantly surprised by how clearly and honestly they explained the pricing system and how they diagnose the issue. Then they clearly told me what the actual problem was, explained what they did, and how they fixed it -- that was incredibly valuable to me. I will definitely continue going to this shop and will recommend it to all my friends. Thank you so much for your work! One more thing I found very meaningful -- they have a motto from Colossians 3:23, and it really helped me understand why everything was done at such a high level.

10 starts rating. If…read moreyou don't check with Cellular Kingz before you make your final decision, you're disserving yourself. I went to their business for my 8th service need today, April 17. It's been years going to them. I wouldn't write this review if I wasn't fully pleased with their professional and friendly service! Go Mark! and Jordan!

Brought my phone in because it would be at 100% and then randomly die or drop down to six as it…read moreturns out. I had water damage so they replaced my battery and it was good as new :) saved me $800 but still a little pricey with the battery replacement cost me 250$ and had to pay for them to fix my service (that THEY messed up) costing me another 90$) :/ Eh mixed feelings about this place

Thanks to M&M for a quick repair on an iPhone 14 on a Saturday. The 15 yo is so happy her phone…read morescreen is fixed. Good pricing and service.

It was efficient, affordable and professional. I'm very pleased with the service. I would…read moreabsolutely recommend this service to others.

I've been to uBreakfix's before, the first time was in El Cerrito, CA…read more I was in the Sacramento area for a work trip, the week before my Google Pixel 7 Pro had a hard fall where the screen was cracked. More than just a cracked screen, the damage was affecting my ability to use the top half of the screen for touchpad and using apps. I use my phone for work, to control my car, to control my a whole bunch of life functions, so I wanted to get it running as soon as possible. Given how much our cellphones rules our lives or my life, I decided to set an appointment to get it fixed. The cost isn't cheap, I didn't currently have insurance coverage on the phone. Parts and Labor cost about $310, however they were ceritifed in working with Google products and they were using genuine Google parts. They seemed really busy when I was there, the main person during the intial customer service was pretty friendly. As much as I'd like to complain about the price, it was my own fault for dropping it hard on concrete, and $310 is still less than a whole new phone. They estimated 2-3 hours to finish replacing my screen and it took about 2 hours. So far the phone is working almost as good as new. They'll try to sell you their insurance coverage, which is the person doing his job. Any given how tech rules our lives, it is tempting, maybe I'll consider it in the future.

This place is garbage and makes it very obvious that they do not respect their customers' time…read more Came in for a battery replacement, and left with a phone that had broken bluetooth, no gps signal, and a broken fingerprint sensor. This was a $150 job that left us with more broken parts than we started with. To make it worse, the multiple times that we called, the manager was either out or not willing to speak to us. The employees seem kind enough, but management is terrible and will do anything in their power to not payout compensation for issues that they caused. If you are a student or any other kind of person who values your time at all, avoid this place.