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    Republic Elite Integration

    4.6 (170 reviews)
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    Reviews With Photos

    It keeps showing this and beeping
    Xian Z.

    Please stay away from this company. Worst experience in my lifetime. The experience creates a massive negative impact on my life. I have not slept well for almost 3 weeks because my alarm system keeps beeping randomly. I am a customer of Republic Elite since 2015. I have paid every month for 7 years. Recently my alarm system keeps beeping non-stop and looks like there is a technical issue with the network connection with my system. I really want to fix this problem because It beeps in the morning/night and we could not even sleep now. So, 3 weeks ago, I called them for the first time in 7 years. A lady picked up the phone, and after I explain what happen, she hang me up. Lolll yes She hanged up on me. I called again, a different lady with a pretty bad attitude, told me that a technician will call me. I also call my sales person, no one pick up the phone. What I am looking for is someone to fix the beeping problem by telling me what to do on the phone or visit my house. But they NEVER did that. The first technician ask me to send him pictures, and I did. But he did not know to fix that old system. After a couple of days, he told me that he did not know how to fix the problem and ASK ME TO CALL THE OFFICE AGAIN FOR ANOTHER technician. Cool, I called the office again, and OMG, a lady hanged me up AGAIN! Lolllll I was so mad and I called again, a different lady picked up the phone. I explained my issue and she told me to wait and she will ask around and call me back. After 1-2 days, the second technician called me and showed me how to fix the issue. AND IT DID NOT WORK. His advice was useless, and I tried to text him and told him that his solution was never working. He never texts back...... I guess I need to call the office again, which is very painful. And I need to keep hearing the beep beep sound every day. I mean, I cannot even cancel their service since they never fix my system (If I cancel, they might never pick up my phone) I have subscribed to their service for 7 years, omg. Is that how you treat your loyal customer?

    I love the new alarm panel!

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    3 years ago

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    Brian M.

    Thank you Jaron for the great review!

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    4 years ago

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    Thank you TJ!

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    4 years ago

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    Brian M.

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    3 years ago

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    Brian M.

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    3 years ago

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    Brian M.

    Thank you Jerrid for the great review! We appreciate your business.

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    4 years ago

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    5 years ago

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    Brian M.

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    7 years ago

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    Brian M.

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    4 years ago

    Anthony, has always helped out. He is always on time, friendly and patient to answer questions.

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    Brian M.

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    5 years ago

    Fantastic service providers and a great company culture of execution! Shout out to Theresa for being such an amazing help.

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    3 years ago

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    Brian M.

    Thank you Shawna for the positive review!

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    5 years ago

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    Brian M.

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    Brian M.

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    3 years ago

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    Brian M.

    Thank you Michele!

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    5 years ago

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    Thank you Monica for the great review!

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    5 years ago

    Devon was great in installing home equipment and showing me how to use it

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    Thank you Ajay for the great review!

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    3 years ago

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    Brian M.

    Thank you Douglas! Please let us know if you need anything else.

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    3 years ago

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    Thank you Rachel for the awesome review!

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    5 years ago

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    8 years ago

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    Thank you David for the great review!

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    8 years ago

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    Thank you Josh for the great review!

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    6 years ago

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    Page 2 of 5

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    Review Highlights - Republic Elite Integration

    Anthony did a good job explaining every detail and the process of installation of home security.

    Mentioned in 34 reviews

    Read more highlights

    You might also consider

    The Home Security Experts

    The Home Security Experts

    (86 reviews)

    Natomas

    DO NOT USE THIS COMPANY. I have been trying to contact our representative since March, and have…read moretried to contact HSE multiple times with no answer every time. I have been double charged for months and I want to prevent that from happening to anyone else. I would like to formally file a complaint regarding my experience with Home Security Experts, an ADT Authorized Dealer, and specifically Sales Representative Jesse Soltelo (Dealer License #12352). My family originally purchased ADT equipment and monitoring services through Home Security Experts in November 2024. We had no billing issues and were satisfied customers until we moved residences in March 2025. Prior to our move, I contacted Jesse Soltelo to discuss transferring our existing ADT service and equipment to our new residence. During that conversation, I was informed that rather than paying the approximately $200 transfer fee, he would cancel our existing service and enroll us in a new account with new equipment and services at our new address for no cost. Based on those representations, we proceeded with the new installation. On March 20, 2025, I received a DocuSign contract for the new installation. The agreement reflected an installation fee of $99; however, I understood that amount would be waived, and the documentation indicated a balance due of $0. Despite this, we were subsequently charged the $99 installation fee. I immediately contacted Jesse regarding the discrepancy. He acknowledged the issue and informed me that the $99 charge would be refunded. To date, I do not believe we have received that refund. Shortly thereafter, we discovered we were being billed for both the new account and the account associated with our previous residence. I again contacted Jesse and asked whether the prior account had been canceled as promised. Rather than responding via text message, Jesse called me and stated that he was unaware we were still being charged for the previous account. He assured me that he would take care of canceling the old service. When no resolution occurred, I followed up multiple times. After additional conversations, Jesse acknowledged that we should be refunded for the months we had been charged since our move and confirmed both our previous and current addresses. However, despite those assurances, the issue was never resolved. Following those discussions, my messages began going unanswered. Eventually, my text messages no longer appeared to deliver, and I was unable to obtain any further updates regarding the status of our account, cancellation, or refund. As a direct result of these failures: * Our previous account was never properly canceled despite being represented as canceled. * We have continued to incur charges for monitoring services at a residence we no longer occupy. * We were charged for two ADT accounts simultaneously. * We were charged a $99 installation fee that we were told would not be owed. * We have spent significant time attempting to resolve this issue through the salesperson who originally handled our account. * We are now receiving repeated collection and billing calls from ADT regarding the account associated with our previous residence. The most concerning aspect of this situation is that we relied on the representations made by your sales representative. Had we been informed that the original account would remain active or that we would continue to be contractually responsible for both accounts, we would have handled the move and transfer process differently. Instead, we followed the guidance provided by your representative and are now facing months of duplicate charges, ongoing collection activity, and concerns regarding potential damage to our credit due to an account that should have been canceled when we moved. I respectfully request the following: Immediate cancellation of all ADT services associated with our previous residence. A complete investigation into why the prior account was not canceled as represented. A full refund of all monitoring charges incurred on the previous residence after our move date. Review and reimbursement of the $99 installation charge that we were advised would be waived. Written confirmation that any delinquency, collections activity, or negative reporting associated with the prior account will be corrected and will not impact our credit. A written explanation of what occurred internally and why this issue remained unresolved despite multiple communications with your representative. I have retained screenshots of my communications with Jesse Soltelo, call records, and supporting documentation regarding the installation agreement and account activity, which I am prepared to provide upon request. I have been double charged since MARCH OF THIS YEAR. I sent my original email back in May with no response, due to lack of resolution I will now make my family's experience public. DO NOT USE THIS COMPANY. I would give zero stars if possible.

    Huge shoutout to The Home Security Experts (HSE) .. Matt and Bryce have been a big part of keeping…read moreour parks running right. They've set up 5 of our properties across Placerville, Auburn, Pollock Pines, Plymouth, and Rancho, with and when we need service, they show up. Period. They answer calls, respond to texts, and understand that I'm not exactly the "wait patiently" type when something needs to get handled ... and every single time, they come through. Their security camera systems are high quality and exactly what we needed and are dialed in positioned exactly where they need to be, with easy access from both our office and our cell phones. That level of setup and functionality makes a huge difference in day-to-day operations. That kind of reliability is hard to find. Good people, solid work, and dependable when it matters. Appreciate you guys Eve ~

    First Choice Custom Installations

    First Choice Custom Installations

    (265 reviews)

    Yelp definitely came through for us, as we wound up calling First Choice based on the very strong…read morereviews. We contacted Vince, and connecting with him was easy enough. I told him we needed a doorbell/security camera installed, as well as a rooftop satellite dish removed. No problem. A work date was scheduled, and Vince arrived exactly when he said he would. Vince was able to integrate the new doorbell/camera so that it interacted with the existing ringer inside our home, making the transition clean and easy. The camera, as well as our ability to answer the front door from the app on our phone, were done, and everything is working well. The dish removal went quickly, and we no longer have the unsightly dish showing on our roof. Vince's charge for the work was reasonable, and the whole experience was easy enough. Hiring a new contractor for anything always comes with a certain amount of concern, but in this case, all those 5-star reviews were accurate. I highly recommend Vince for any of his services.

    Vince did an excellent job mounting my TV's. I needed it done quickly and he was able to work it…read moreinto his schedule to get it done for me. He was professional and friendly, and very knowledgeable and experienced. His pricing is very reasonable, and I would definitely use him again in the future if I have a need for any of his services. I strongly recommend hiring him if you are looking for someone to mount your televisions, or for any of the other services he provides. Thank you Vince for doing such an amazing job so quickly and efficiently.

    Bay Alarm Company - Bay Alarm serves all types of businesses.

    Bay Alarm Company

    (96 reviews)

    Willis installed my residential alarm system yesterday, and did a fantastic job. The was very…read morecommunicative, thorough in his explanations of what he was doing, as well as how my system works. I feel he went above and beyond what I could have expected from this installation service. Thank you, Willis!

    We have a Bay Alarm system that was installed by the previous owners. We purchased the home 7 years…read moreago. We had our windows replaced and the installers saved the alarm sensors and pulled the wires through the window frames. Bay Alarm wanted over $1,000 to reconnect the sensors. I told them over and over this was not a new install and the wires are already pulled through, they offered me 1/2 off to sign a year long contract. After the installation, several of our hard wired windows were switched to wireless sensors because the "wires were too short". When the technicians left, we couldn't arm the system due to a fault in the garage door. I called Bay Alarm and had to wait another week for someone else to come out and repair that issue, I asked that technician why some hardwired sensors were switched to wireless and he didn't think the wires were too short. A couple weeks ago I received a text there was a problem with our radio signal on our alarm system. I called, as the text instructed me to, and they quoted me $150 to come fix the issue with their equipment which I pay a monthly fee to use. Ridiculous. I asked to speak to a manager, who walked me through how to run a test and it was working again so the service call was avoided, for now. I got a survey asking about my experience and the branch manager (Zachary) emailed me to set up a time to talk. I replied, that was a week ago-no call or reply. If Bay Alarm wasn't already installed in our home we wouldn't use their service.

    Republic Elite Integration - securitysystems - Updated September 2026

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