Service and courtesy were exceptional Everything was done in…read morea timely manner I would definitely recommend Ascend if needed in the near future

I would highly recommend. We contacted a few different places and this was the only one where the…read moreperson who answered did not seem like a greedy salesman. They were caring and compassionate throughout the entire process. There was a mixup at the ME office and they worked diligently to get them to fix the error. This also put us in a time crunch but Ascend was able to efficiently cremate and release the remains to us on time. So very thankful for them and their effort. They made things much easier on us by handling everything in a caring compassionate way

From the first phone call with Haleigh, everything was handled seamlessly. Our family member passed…read morein Arizona and I'm in California, and CCA was patient and understanding throughout the whole process. Haleigh was kind, professional and transparent with costs from the start. I went through a similar process a few years ago when my dad passed in Washington. The price was very competitive in what we paid there.

From my first call to request their services to going to their offices to pick up my mom,…read moreeverything was handled in a very professional, respectful and thoughtful manner. They did everything they said they'd do, There are some cheaper places in the Phoenix metro area but based on reviews, I chose to Cremation Center of AZ to avoid any possible problems or issues. They have pricing information right up front on their webpage so there is no need to call if shopping around. I really liked that there was no middle man and everything is handled on-site (i.e., no transferring to another facility for the actual cremation). I believe it was Bree who took care of us. She was kind, helpful and so very efficient; in short everything you'd want to see in such a business. The business and its grounds were clean and well keep.

I must say this was an incredibly difficult time for my family. Our 30 year old cousin was found…read moredeceased, and during such a painful moment we chose this funeral home to help us through the process. From the very beginning, their team treated our family with professionalism, compassion, and genuine kindness. I would like to acknowledge the staff who supported us, Tabitha, an African American woman, a Hispanic woman, and an African American man. Each of them showed patience, respect, and professionalism while assisting our family. Their kindness did not go unnoticed. I understand that working in this field can be emotionally demanding. Funeral homes interact with grieving families every day, often during some of the most painful moments of their lives. Despite that, this team remained calm, supportive, and compassionate throughout the entire process. They truly showed us grace and care during a time when we needed it the most. Antonio was very close to me I helped raise him from the time he was 10 years old, so seeing him there broke me to my core. The staff checked on us, offered comfort, and made sure we felt supported. I truly felt the love and care they extended to our family. I cannot thank them enough for the way they helped us navigate such a heartbreaking situation. If you are ever in need of funeral services, I would recommend this funeral home. Please remember that the people who work there are helping families through deep grief every day, so showing them a little grace and patience means a lot. Thank you again to Tabitha and the entire team for your kindness and professionalism during one of the hardest moments our family has faced. Sorry for getting on yall nerves with questions. -Milton Stone

I had made all arrangements for my Mom two years ago. She passed recently and the experience was a…read morenightmare. The first person I spoke with, Edith, had zero empathy and understanding of what she was talking about. She told me I could have an appointment 6 days after my Mom passed, and I kept telling her I didn't need an appointment as I already had a contract. She was so rude and made me cry (not out of sadness, but out of rudeness). Finally spoke with the funeral director and she was just as rude. Ended up moving my Mom's body to another funeral home who were wonderful and had all arrangements done within three days (unlike the 4 days I would have to wait for just an appointment). I couldn't believe that in the midst of grief, the people who made me the saddest worked at a funeral home. DO NOT GO HERE.

My appointment was with Matt Lawrey. He was very thorough and clear in his information. I was very…read moreimpressed with the service provided by the Neptune Society and National Cremation Service. My goal was to make dealing with my future death easy for my family and to have my wishes handled to my satisfaction and I feel I have accomplished this with Matt's help.

This entire experience was exceptional! From enrollment years ago to having my loved one cremated…read moreit has been 5-star service. Everyone is caring and respectful, not only of those of us left behind, but also of the deceased. I also own a plan for myself and am confident that my family will be just as satisfied when I am deceased. Thanks!! Deb N.

Supporting families through the loss of a loved one requires the right fit and a special…read morepersonality, as it means adapting to a wide range of emotions. After the hospital provided me with a long list of expensive options, I reached out and immediately received the best care, thoughtful advice, and support from a dedicated patient coordinator. As a grieving family member, you rarely have a moment to process your emotions--you're expected to step up and handle the many responsibilities that come with loss. This team made all the difficult decisions easier, eased the burden of expense, and gave me the choice to be shielded from minor details or kept informed about every step regarding my brother, even down to the day and time. That level of consideration was truly comforting. I am incredibly grateful for the special people who take care of our loved ones and who supported me through such a difficult time.

My brother passed away on April 10th at the VA hospital…read more Ashley was such a blessing. She arranged with the VA for my brother to be buried at the AZ National cemetery with a full honor guard. Her kind demeanor and compassion made working through this hard time much easier. She was available by phone and email with immediate response and also sent necessary links to the county records office. I highly recommend Accucare. Their prices and professionalism is exceptional. Thank you Ashley.. Pamela M

Smart Cremation made a difficult time much easier. Taeya was kind and very responsive. She kept us…read moreinformed at every stage of the process and checked in often. I highly recommend Smart Cremation.

The Smart Cremation representative, Jennifer Markham, was responsive, caring and friendly. No…read morepressure sales, but she provided the information my wife and I needed. Then SC gave us whatever time we needed to make our decision. We had follow-up questions and we were able to get quick answers from Jennifer over the phone. We sat down with three different companies representatives before choosing Smart Cremation as we felt it was the best value. Because we travel, we chose the option that would perform cremation services no matter where we passed away, or where our remains were in the world. SC is not a full service funeral home, but provides the death and cremation services we wanted. We will have all funeral services and bereavement help through our church home and pastor. SC will provide the technical services our family will need for cremation, urns, obtaining death certificates, and notifications; then deliver everything to the family, or scatter ashes at sea if we choose that option. Best thing is, if I or our family chooses not use their services in, at any time, we get a full refund.

My family and I had a very positive experience with Phoenix Cremation Society. We worked with…read moreStephanie and Judith, and they were wonderful! They were very helpful, compassionate, and overall did a great job for us! I would definitely recommend the Phoenix Cremation Society to any family in their time of need.

On behalf of our entire family, I want to extend our deepest gratitude for the compassion,…read moreprofessionalism, and care you provided during such a difficult time. The service you arranged for my sister-in-law was beautiful and meaningful, and it brought great comfort to all of us. Your attention to detail and your kind, respectful presence helped ease the burden of planning during a time of grief. It meant so much to us to know that she was in such good hands, and we are truly thankful for everything you did to honor her memory with dignity and grace. Thank you again for being there when we needed support the most. With sincere appreciation, Britney's Family

My brother pasted away in April 2026 and East Lake Mortuary did the cremation of him. East Lake…read moreMortuary also has a place on its website where obituaries can be posted and read. If one wants to post an obituary on that site, one has to email it in a Microsoft Word file (as I was told by someone there) to East Lake Mortuary. Recently, I wrote an obituary for my brother and emailed a Microsoft Word PDF file to East Lake Mortuary. Days later the obituary was posted on the East Lake website by someone at East Lake. However, the version of the obituary that was posted there is different from the original obituary that I wrote and emailed to East Lake. The version of the obituary that was posted there has many typos, such as, many capital letters written in words where the letters are supposed to be lower case, no space between some words, and no space between paragraphs, except for one place where there is a space between one paragraph and the next one. None of these typos were in the version of the obituary that I had written and emailed to East Lake. Apparently, someone at East Lake Mortuary manually copied the obituary (that I emailed to there) on to the East Lake website, but the person who copied the obituary did not do a good job of it. Obviously, this should not have happened, and it could have easily been avoided. This obituary that is currently on the East Lake Mortuary website should be taken down (deleted) and then rewritten correctly on to the East Lake Mortuary website.

When I called regarding my deceased sister, the person answering the call laughed at my predicament…read moreso I emailed them regarding this rude interaction. Mr.Cannon called and left a voicemail. When I called back, he blamed an answering service yet didnt apologize. Very unprofessional and lacking compassion for the mortuary business. DO NOT USE THEM! we will be using another funeral home in the area.

I cannot say enough wonderful things about the care and compassion we received during one of the…read morehardest moments a pet parent has to face. From beginning to end, Lucy was treated with such dignity, and I was treated with genuine kindness. The woman who called to arrange the delivery of Lucy's ashes was incredibly gentle and compassionate. I'm so sorry I didn't get her name, because the way she spoke to me and handled such a painful conversation meant more than she probably realizes. Today, Paul delivered Lucy's ashes, and he was equally wonderful, kind, respectful, professional, and very mindful that what he was bringing to me wasn't simply a package. He was bringing my little girl home. When you've loved a dog for so many years, their remains aren't just "ashes," and the people entrusted with their final care matter tremendously. Every interaction I had with this company made me feel that they understood that. There is no way to make any of this easy, but there is a way to handle the people grieving with tenderness, dignity, and humanity. This company did exactly that. Thank you for taking such good care of Lucy, and thank you for bringing her home to me with so much kindness. I will never forget it.

Sadly we had to put our dog Debo down and I would highly recommend this company. The compassion the…read moreput into his cremation and his ashes was amazing. We have something beautiful to remember him with. I highly recommend them, I know when this is something you have no choice but to do they put so much love into Debo's memories for us. Thank you to Aquacrossings in this difficult journey I know they put so much love into our situation!!

My family entrusted Resthaven Carr-Tenney Mortuary & Memorial Gardens with services for our mother,…read moreMary Whitmore, who was interred on November 4, 2023. Unfortunately, the memorial bench inscription was significantly delayed and took more than two years to complete despite repeated follow-ups and several missed communication commitments. Throughout that time, we received various explanations for the delay, and communication was inconsistent, which made an already emotional situation much more stressful for our family. After formal escalation and corporate involvement, the matter was finally addressed. Management ultimately worked to complete the engraving, and once an error in the inscription was identified, it was corrected promptly. I personally visited the cemetery to verify that the engraving now reflects the correct information and appears properly completed. While I am relieved that the situation has finally been resolved, I hope future families experience clearer communication and timelier follow-through from the beginning. I appreciate that the issue was ultimately corrected, but the process leading up to that resolution was much longer and more difficult than it should have been.

Everything that happened to Brianna in the above review happened to us as well. . Took a year and a…read morehalf to get our mausoleum bench for mom to bury her ( crazy ) is right. The workers ran over and destroyed my little sister vase it took a year to get that replaced last year. Guess what now someone stole my little sisters vase and my father's vase. I'm sure once I get a call back another year for both of them the vases to be replaced .I'm sick to my stomach on them laying in the cemetery of dead grass just ugly cemetery that used to be beautiful and kept up they used to take pride in that cemetery? What happened?! Seriously considering exhuming their remains and Bringing them i To our family plots in Texas. Reconsider burying your loved ones here because it's a nightmare never ending story. If I were rich I would move them out of the cemetery .