Complete room redo. The bathtub had black mold where it met the tile as did the soap holder. There was no hand soap by the sink and the bath wash hanging on the wall in the bathtub was also empty. The cabinets look old and scratched and the cover over the bedroom lights were broken. On the positive side the carpet in the room and in the public hallway looked good. The breaksfast was adequate. read more

Friendly staff, pet friendly. However, very old and feels grubby, even though it smelled clean. We didn't even use the shower, just didn't feel great. Good for a quick stop over with ur dog. read more

An absolute dump. Do not waste your money or time. It is old, filthy smells and is in disrepair.

I booked a suite here more than a month ahead of travel as a Marriott Bonvoy member through the app, as a midway point for my travel to Florida from CT, choosing this location specifically because it says I can stay with "up to two pets," and I agreed to the pet deposit. Today, five days before my arrival, I received a confirmation email that suggested I call to confirm the pet policy. When I called, first I was told, "you can't book pets online, you can only do it when you get here." Then, I pressed the topic, not wanting to drive 500 miles and then have a problem or nowhere to stay with two house cats. Then, I was told, "we don't accept cats on the property." I then called customer service who told me that they must accept cats and that they had no information to the contrary, since the website states, "pets allowed." They called the hotel while I was on hold only to come back and tell me that it was true that cats are not permitted. If that is case, it's fine, but it needs to be laid out specifically on the website! How has this not become an "emergency" of sorts for other travelers by now...?! So, it became my pressing and urgent matter this morning, as they hung me out to dry to scurry to find a new place to stay, having to call and confirm with other potential hotels that when they indicate "pets" are allowed that that includes cats. This became my morning. Corporate needs to address this. It's unacceptable to put a traveler in this position. You need to make the policy clear and explicit online! Now I have to stay an additional hour further all because of this mess! It's totally unacceptable, and there is no excuse. read more

In much need of upgrades. Seems like it hasn't been updated in at least a decade. * It seems like the shampoo and conditioner have been diluted. * The containers aren't connected to the wall anymore, just sitting on the side of the tub. * No ice machines. * The hallways smelled like weed the entire time we were there. * The bed was super uncomfortable and the "pillows" did absolutely nothing. * The halls look like they belong in a scary movie. The staff were friendly though. There are several other hotels to choose from in the area. read more

If I could, I would give this hotel a zero! I am a titanium for life member I have spent tens of thousands of dollars in many Marriotts and own two properties . This is by far the worst room I have ever been to. It was dirty. It was messy. It was broken.! The receptionist was testy and rude when I walked in. It is a travesty to call this place at Marriott and I would give it a big pass if I were you.! read more

Where do I even start with this disaster of a hotel? The staff attitude was beyond rude - the front desk acted like I was interrupting their day just by checking in. No smile, no help, and when I mentioned issues, "we'll look into it" that clearly meant nothing. The room was a nightmare. Walked in to find contractors' tool in the room and dust covering every surface the bathroom was disgusting.Clearly no one bothered to clean after whatever "renovations" were supposedly happening. The thermostat was completely broken - stuck no matter what I did. The TV turned on 3x middle of the night. And the grand finale? The toilet overflowed so needed a Plunger? Nowhere to be found. Had to go downstairs to retrieve one and heaven forbid if the girl at front desk ask oh why do you need it? This place is a filthy, poorly managed dump masquerading as a Marriott. Save your money and your sanity - stay literally anywhere else.Oh one more thing to pile on hallway smelled like the just sprayed pesticide. I did check for bedbugs thank God nothing read more

Stayed here twice within ten days as a stopover on a longer road trip. As a loyal Bonvoy member we wanted a Marriott property that was dog friendly and this fit the bill. There are definitely some pros and cons to this property. Pros-friendly staff, location off 95 and 64, pet friendly, decent breakfast Cons-needs a desperate renovation, both the rooms and exterior of the property. There are several new hotels right nearby which makes this hotel seem even more in need of remodeling. Fine for a one night stay. read more

May not be a 5 star hotel but it has 10 star service.... They really go above and beyond! Most friendly staff I've ever encountered!!

As a long time Marriott member I'm always looking for a Marriott to stop in on the way to wherever we are going. We do like Residence Inns when we can get in them. Always a suite and always clean. This one is no different. Pleasant staff answered any questions I had, plus a free full (buffet) breakfast is included with each night (days) stay. Great place to 'overnight it' heading North or South on I-95. read more

I was in the area for the weekend and my boyfriend I decided to stay here. It was comfortable and decent but definitley not worth my marriott points or 150 dollars per night. We were greeted to the entrance of the property by broken residence inn signage that was an eye sore. It was quite ghetto if you ask me. The decor was a bit outdated and it wasnt as clean I would have liked it to be. I Love the residence inn Brand by Marriott because of the space and the breakfast that they offer. I was not impressed at all by the space in the bedroom at all, It was very small, so small that I had to squeeze by the bed to open the door. The staff was friendly and we were able to find parking right outside of our room which was definitely a plus. The breakfast was okay. Would I stay here again? Only if the price were right. I would never spend more than 100 bucks per night to stay here. The place could definitely use some upgrades, renovations and a deep cleaning. read more

Just checked in. We stayed here once before and room was filthy but we thought we would give it another shot. We have a dog and since we are Long time Marriott platinum members our choice was limited after driving all day. We got to our room and the sheets didn't fit the bed. The toilet would not stop running after one flush and it leaked over. I took pics of both. Went down to complain and was given another room and when we walked in it smelled of severe body odor. This time my wife went down to the front desk. The desk worker was not happy and gave us a third room. We will not stay here again. read more

Residence Inn by Marriott Rocky Mount - Hotels Near Me - Rocky Mount, North Carolina

See all

On my way to Florida,always stayed here. Clean, convenient, good breakfasts and pet friendly. On my way to Florida in February stayed again. Very disappointed, checked in front desk, barely said 2 words. We usually have a room with kitchen. Placed was not clean, dirty smell, and looked dated. Took a shower and bathtub was like standing in a bowl, wired. Breakfast was ok, staff not very sociable. While leaving, I saw Marriott sign at front entranced missing, looks like it has been that way for a while. read more

As a frequent business traveler, Marriott properties are always my go-to when looking for a place to stay. I especially like Residence Inns because I enjoy the extra space in the guest room and the evening social hours with food and beverages (both alcoholic and non). However, I wasn't impressed with this particular location. Check-in and hospitality: no issues. Every employee I encountered was polite and courteous. The hotel had a refresh within the last couple years (I stayed at a neighboring property at the time they were refreshing things). I can see where they made some improvements, but definitely still could use some more updates, particularly in the kitchen (cabinets) and bathroom (older tub and pretty dirty looking vent). I happened to be staying on a night when they had an evening social, which is offered Monday-Wednesday. I came down pretty soon after it started and served myself a beer from the tap (self-service beer, nice!). However, it was not at all cold and warm beer is just not pleasant. Went to grab some of the hot appetizers--everything looked overcooked and extremely dry. Decided against that and finished my warm beer. Breakfast in the morning was great! In addition to the standard stuff, they had the extra touches I expect with Residence breakfast: spinach and Brie cheese, which I love adding to my eggs! No complaints there. I'm loyal to Marriott because they're a consistent chain and I know even in unfamiliar locations, I'll typically be happy with my decision and my stay. Is this location terrible and one should avoid staying here? No, but it's just average. In my opinion, this location is a bit below the Marriott standard and could use some work. read more

Want a good's night sleep? Go elsewhere. Mattresses are soft, lumpy,;and non-supportive. Woke up with a back ache and it didn't clear up for hours after I got home. I have a bad back, but my partner generally sleeps well. Guess who,first complained about the mattress. Free breakfast was simple, but tasty and filling. The hotel is weary, not dilapidated, but it is worn. All the wood surfaces in my room were scratched. My studio room had a couch arrangement facing the back of a singlentv that faced the bed. Most suites of the last 10 years have had two screens. Sound transmission is unattenuated and the doors, which fit loosely in there frames, are highly transmittive. You can hear clearly the tv, or other activities, as you stroll down to the elevators. read more

Check in staff was friendly and efficient, lobby looked recently refreshed. This hotel is truly in need of a refresh for the guest rooms. In general the condition is poor. We had a 1 bedroom suite, in the bedroom there was chipped, worn furniture, the bed had no dust ruffle just a bare mattress. In the bathroom there was something black on the shower floor, gobs of white messy caulking, mold around the soap dish and a toilet that ran all night. In the living room furniture was very worn and sofa bed the hubby had to engineer to open. When it did open it was lopsided. These conditions would be fine in an Econo Lodge but this is a Marriott Residence Inn. I've stayed in LOTS of them in my travels, this one does not deserve the Marriott family name. read more

See all

My review is premised on the price I received: which was $79 for one weekday night. I booked it on Priceline (where you don't see the name in advance but not name your own price) for $64, then Priceline added $15 worth of fees and taxes. For $79, I was happy. I also received excellent customer service checking in from Vita - very efficient, professional, and friendly! Bed was comfortable, the full fridge was nice to have, and it was quite spacious. Wifi was free (although not secured....which I think is an industry-wide issue) and a breakfast was included as well. read more

This hotel is really a dump. Marriott should be ashamed. Rooms are dirty. Wiped the floor and paper towel was black. Glasses had lipstick marks. Sheets were dirty. Noise from traffic WAS AWFUL. Lady at front desk was apologetic and nice but this place should be shut down. read more

I only wish I could give zero stars. The room was so shabby I was stunned. My wife saw the bathroom while I was bringing our stuff in from the car. The person at the desk said they didn't have another room, so she had to get gloves and Lysol wipes from them to clean the tub and toilet. We kept our socks on all the time. read more

I recently stayed here for a few days while on a trip for soccer. I would like to start with the positives. The lobby staff was incredibly friendly and helpful, they get 5 stars. The breakfast selections were nice and the price of the stay was very good. The negatives and my reason for giving 3 starts is because of housekeeping. My first night the comforter was dirty. There were some lipstick stains on it. I'm not sure if the bedding hadn't changed or it was just a stain, either way, not how I wanted to start my trip. My room also wasn't cleaned at all during my 4 night stay. For the most part I kept it tidy myself, but having the trash taken out and the towels replaced would have been nice. read more

This hotel is a dump. No card keys worked at any entrance and seeking help from staff was like pulling teeth. Their attitude was that entering the hotel and my room was my problem not theirs, Go across the street to homewood suites or any other hotel in the area. Stay away from the residence inn at rocky mount. read more

TVs has no remotes. When we asked the front desk they said they must've been stolen and there's nothing they could do. Otherwise it was very fair. read more

Kind of pricey for being in Nowhere, NC. We got quoted $124 for the room. When we got there, we were told it was going to be $145 including tax. I was kind of upset, since that's not what we were told by Marriott's reservation line. The front desk actually called us back and got creative and got the room for us cheaper than we were initially quoted. Great save :) Breakfast actually included real eggs and real potatoes. Furniture could use updating and towels could have been a bit softer, but the bed was fine and that's what we stopped there for. read more

For what I needed its perfect. Free breakfast and evening reception is a plus. The furniture is a bit dated and carpet could use a refresh, but overall I was happy. I enjoy being able to cook my own food. The whole staff is very friendly! Id recommend this hotel as a price competitive option in the rocky mount area, plus is close to I 95 which is a plus. read more

After Hilton changed my reservation without consent I called Marriott. Amanda was very professional and accommodating reserving our room and going above and beyond to help us feel comfortable. I was utterly surprised at how sweet she was upon hearing about our issues with Hilton. The location has been renovated and the old hotel has begun to have a contemporary feel. The staff are professional and helpful from all of my experiences. This would be the best choice in a 90 mile radius of the area. I have had nothing but good experiences at Residence Inn Marriott properties but this one takes the cake. read more

When we are on the road, we like staying at Residence Inn properties. The accommodations are usually spotless, roomy and comfortable. Check-in was fine, prompt and courteous. The room at first glance looked good and recently remodeled. After a few hours however, we began to notice that it seemed like some of the improvements were done haphazardly and some were not even completed. The fan in the bathroom was so loud, I thought I was at a Blue Angels performance. The water from the shower leaked all over the floor so we used all the bath towels to soak it up. Oh yes, no hand towels were present. Calling the front desk was not an option since our phones, were not working. So I walked to the front desk to inform them of these issues. I also didn't want the staff to think we took a five finger discount on the missing linens. As we made trips to our car throughout our stay, we realized that we could open the door to the outside without even swiping our card. Either someone had jammed it on purpose or else it was broken. Either way, not a whole lot of security. Later, we noticed that the faucets had not even been screwed in properly so they wobbled when used. Breakfast was a big disappointment. My waffle came out of the iron looking like it was lacquered - better suited for a long term food display rather than for consumption. The baked goods were awful. We left more or less the way we arrived - hungry. So not the best experience. Sadly, I would not stay at this property again. Which is unfortunate as our travels will be taking us through Rocky Mount quite a bit in the next year. read more

An impromptu trip brought us here and it would be hard to find a better location if you're visiting historic Charleston. The decor is elegant. Our room was comfortable and well appointed, and breakfast, which is served in the adjoining Barony Tavern, was good. In particular, the staff, from Kamal in the Tavern, to Bill and Mike handling bags and parking, and the folks at the front desk, were professional, friendly, and extremely helpful. We will definitely return next time we're in the area. read more

I haven't stayed at this business before this weekend . I recall this one being one of the newer establishments built when Rocky Mt . started building Hotels in the Gateway Drive location. With the influx of Hilton's hotels near, I STRONGLY SUGGEST Marriott UPDATE /RENOVATE this location . Although my room was clean it is very DATED . From bed linen , carpet and pictures on the wall . I am a HILTON HONORS MEMBER and will be returning to the Hilton's on Gateway Drive . But due to all of them in the area being SOLD OUT this location was my choice . I wasn't disappointed in the cleanliness of the hotel . The Staff were very friendly and professional. However to compete this place needs an UPGRADE / Renovation. Wasn't a bad stay . read more

My team and I stayed here for 6 weeks for work. The staff was the most supportive helpful and wonderful we have had. They made up for the age of the facility with their kindness, good humor and excellent service. James and Ms. Ann were fabulous. read more

Although the checkin process and hospitality is perfect; the hotel room itself needs some attention. The bathroom needs to be remodeled because the ceiling is in need of repair as does the bathtub. Most of the problem is due to poor circulation with the lack of a window for ventilation. The breakfast is an easy meal for being on the go. It's a great location off I95. read more

Needs a good cleaning and a refurb... Rooms smaller than other residence inns read more

Residence Inn by Marriott Rocky Mount - Dirty chair... - Hotels Near Me - Rocky Mount, North Carolina

See all

We received our on line check notice and did so hoping for some convenience when we go to the hotel our room wasn't ready and we patient Lay waiting for an hour and a half. The lobby was nice, clean and comfortable, but we couldn't get hot water or coffee or tea. ( it was 12 degrees outside). We asked about our robin every 20-30 minutes being told " he hasn't called yet". There was a personnel shift change and when we asked again, we to,d the room wasn't coming up - even though we'd already done the mobile app on line check in....we were told the room was not showing because it was being held for someone yet to arrive. After some awkward typing, we were giving the room key. The room reeked of cigarette smoke. I called the desk and asked if we were in a smoking room and we were told "the hostel has a no smoking policy" and there are no other rooms. We opened the windows to air it out. This hostel is basically falling apart Nd being held together with spit and bubble gum. The furniture is banged up, the cabinets and drawers are dirty, the sea under the sink was beaten up and dirty. There were hairs on the bathroom floor and the silverware in the drawers had stains on it (crusted food). The saving grace of this place is the extremely helpful, friendly, courteous and professional interactions with the staff. It appears they are holding this place up.....with what they have to work with. Marriott needs to r Take a good look at this place - it is NOT up to the expected Marriott standards..... read more

Tuesday night before Thanksgiving is never a good time to travel. If you add in rainy weather and a car sick 10 year old who vomited on the family dog and herself then you pretty much have a recipe for disaster. It took our family 2 hours and 45 min to reach Fredericksburg VA from Bethesda MD so by 10 PM that night we were pretty much totally tapped out. My wife called the hotel and made sure that our room would be waiting for us along with a roll-away bed. Fortunately, we made it to Rocky Mount without further incident arriving at 2 am. In spite of the late hour, we were greeted warmly and professionally by the front desk staff and the room was clean and roomy even with the roll-away bed and sofabed in use. The blackout curtains enabled us to sleep until 915AM. I rushed downstairs with the dog (she had been bathed along with my daughter - but not simultaneously) to make sure the breakfast food was still available. Everyone was so kind. They spoke with Indy (the dog) and offered to watch her while I gathered up breakfast for the gang (the waffles were a big hit - especially with the chocolate chips on top). Initially I had put Indy out by the pool but she wandered off and was soon back at the front door. What a great bunch of staff you have. Everyone was helpful and friendly. Our travel plans often require us to drive to from Bethesda MD to Marshville, NC to visit family. We will definitely be back. Top marks to everyone at the Residence Inn in Rocky Mount! I know it's odd to give 5 stars to a Residence Inn but there were treated better than at most 4 diamond resorts and that is worth a lot in my book! read more

We came here for a special occasion and the staff went above and beyond to make us feel special. We will definitely be back. Very friendly staff. read more

Amazing place to stay. Manager and entire staff are by far the friendliest hotel employees I've ever encountered and I've stayed at 5 star resorts. Lots to do and the amenities were impeccable. Happy hour is always happy. Would recommend and stay again for sure. Internet is spotty, but not enough of an inconvenience to lower from five stars. read more

We always stop at this hotel as the mid-point drive to Florida. It's very reasonably priced, clean, conveniently located and the staff is always very friendly, even at 1am! The free breakfast with a waffle maker is the main reason that my kids always want to stop here for every trip. And they're not so little anymore but they always remember that waffle maker!! read more

Well we stopped in at the Residence for the night and conveniently there were 2 restaurants in the same lot which was great. Staff was friendly and helpful. My room was clean no complaints. The only issue was the pool was out of service ugh!!! But!, there was a courtyard by Marriot right behind the residence I mean directly behind just few feet away and we were able to use that look instead. That pool was also nice small but nice staff there was nice and they had like a bar and grill which was cute and right there if needed after the pool. read more

We are rewards members and use Marriott as our go-to whenever we can. What is going on with this Residence Inn? Firstly, the room has banged up cabinets and a chipped sink in the bathroom, with no light over the vanity no less! The tub had tons of caulk in the corners and along the edge and ceiling was peeling and obviously there was a leak hopefully repaired, but the ceiling left as it was. The air vent grate on a door in the bedroom area (we were in a studio) was so dirty it made you worry about what you are breathing. In the morning we went down for breakfast and a dog had left a fecal deposit right near the elevator. We mentioned it to the front desk, she knew about it and said housekeeping was on their way. I went back up to my room for something I forgot 10 minutes later and it was still there. It was cleaned up by the time we finished breakfast. The breakfast was good, but empty containers stayed empty quite a while before being filled. Come on Marriott, fix this one, don't know if I would come back. We will be driving back in a week, but we are not coming here on our return visit. read more

See all

Really disappointed that this carries the Marriott brand. Found out it is franchised property. Older and smelly rooms. Bed ok clean sheets but not much else for the price you pay. Run down property. Pool going to be renovated so was empty of water. No discount for this 92 degree day with no pool! Find somewhere else to go! Wish I had checked Yelp before staying here. read more

I traveled with my son's soccer team and booked my travel through Anthony Travel. Unfortunately, we ended up at this facility. Under construction. The rooms were filty, dated, have a strong smoke smell. The food was majorly processed and wasnt worth my time eating. The staff was nice. I really couldn't believe that the hotel wasn't closed during the level of construction they had going on. On day three, we were up graded to the 3rd floor renovated rooms. Nice carpet and bed but the cabinets apparently hadn't been updated. I just never felt that we were living in a senitized environment. read more