Had a sewer backup while doing a jetting and the plumber called Cleveland Water & Fire Restoration…read moreto come help. They took lots of pictures and set up fans and humidifiers until the cleanup team could come out. Billy Luke and Leon came out today and did amazing job getting all the sewage and sediment out. In 3 hours They disinfected and sanitized, tore iut a wooden storage unit, ripped up damaged flooring, through out damaged items and carted it away. Everything is being handled through my home insurance by this company and I don't have to do anything once I field the claim. Highly recommend!!

In order to best understand how horribly scummy this company is, let's understand the background…read morefirst. I am a first time home buyer, who just bought a house in august. We realized we had a hole in the roof of an addition on the house towards the end of October. Water leaked in through this hole, soaking the frame within and finally leaking through the ceiling of the addition, which is when we actually noticed it. Unfortunately, by this point, the damage was done. From October through nearly the end of November, I was frantically calling contractors and roofers everywhere to get someone to fix all of this. Some would fix the roof, but couldn't fix the inside. Others would fix the ceiling but wouldn't touch a rolled roof. Eventually, I stumbled upon Keselman Construction Group, who said they would fix it all. And they suggested I also work with Cleveland Water and Fire Restoration - the worst partnership they have ever made. It all started out like a typical sales person pitch. The "first responder" would come out and take a million pictures, with the moisture meter and infra red camera to show me how much water damage I have everywhere (in this room and the garage that shares a roof). But it felt as if he didn't actually know what the workers were going to do, because he told me that CWFR would be able to demo things and haul all of the damaged items away. (They apparently don't do that btw, or at least, they workers they sent out said they don't do that) So he writes me a quote for $3500, and strongly advises me to open a claim. He pushily reassures me that insurance will cover everything and that they have a team dedicated to ensuring they get paid by insurance. So I open a claim. Worst mistake ever - because now they are going to rob us all blind. Here is the timeline following all of that mess: They send out first truck. The workers check it out and say they can't do anything because the hole isn't sealed. They also tell me they don't demo stuff, and probably won't be able to do anything in the garage. They leave. KCG seals the hole, I ask for a new quote because some time (2 weeks) has passed from the initial quote and the damage doesn't actually look that bad. CWFR comes back with a HIGHER quote of $5000. Mind you, nothing new has happened or changed for them to come back with an even higher number?! I call doug blake to discuss this new quote, to which he haughtily states ""I don't see why you're upset, insurance is going to pay for it." (tbh this is very rude and dismissive and not good customer service.) Whatever, I am tired of arguing and my house being a mess, so I let them come. They stated I had all this water/dampness in the inital quote in my addition and the garage, and yet all they addressed/mitigated was this 5' by 8' area in the addition. (see picture attached) How much do you think this would cost? For a little bit of 'antimicrobial spray' on the beam and in the garage, two fans, a dehumidifier, and an "air scrubber" that all ran off of MY electricity, they charged $4415. They didn't do anything else. If I were to do this again, I would've taken just a little bit longer to do more research as there are other water mitigation and mold removal companies that do a better job with communicating amongst their coworkers and respectfully with the customer. I would give this company negative stars if I could.

Jason provides high quality work & dependable service. When we bought our home the first thing we…read morewanted to do was refinish the hardwood. We were working with a short time frame between closing & when we needed to move in, but Jason was able to accommodate us. After we pulled up the carpet we found that there was plywood screwed, glued and stapled to the floor. We pried it up, chiseled away the glue and pulled (what seemed like) thousands of staples. In the end, you would have never known the condition of the floors before River Hardwood finished them. He worked fast, efficiently and made several repairs weave seamlessly in. Jason was also highly responsive to calls & texts and communicated his progress with us everyday. I would highly recommend River Hardwood.

These guys are awesome to work with! We had five rooms refinished and couldn't be happier. The work…read morewas done within a couple days and they worked around our schedules to make sure we didn't interfere with each other. Jason sent pictures via text throughout the process to keep us updated on their progress, which was very refreshing. The entire house was surprisingly clean afterwards and we feel we definitely got more than our money's worth. Would highly recommend calling them if you're considering having your floors redone!

Excellent service, very dependable, respond quickly and knowledgeable. In one stop We went from…read moreworried it might rain to We've got no problems except the plague. Chris wore a mask to help with what he could about the plague. Call Twin Improvements they are what you wish f

Jessie and Brian did amazing work on our floors! They are both personable, professional, and…read moreflexible. Brian kept me informed and updated on the process and timelines the entire time he was here. He was very tidy and efficient. Jessie provided great advice on maintaining and even went above and beyond to accommodate equipment for us to move our furniture when she wasn't obligated to. I immensely support Jessie and everything she and her company stand for, and couldn't recommend Cle Hardwood enough!

Great experience with Cleveland Hardwood Restoration! Jessie really knows her stuff and gave me…read moregreat advice during our initial consult. Her team beautifully restored the floors in my bedroom and I couldn't be happier with their work. The team is friendly, communicative and reliable and they do a fantastic job at a very fair price. Could not recommend them more!

Service Requested was fantastic quality of counter tops perfect value excellent they did a…read morefantastic job installing countertops

They did a great job installing our countertops and full height splash. Our job was difficult and…read morethey knocked it out of the park. The template guy, and install team was great. Very professional and respectful of our home. The lead time was a little longer than originally quoted but worth the wait.

Excellent Work - very easy to work with and gets the work done when they say they will - will…read moredefinitely use again

Dan has consistently done a great job cleaning my gutters and downspouts for four years. I'd highly…read morerecommend him.

Fantastic work! He actually inspects the home and makes sure to leave nothing out. From the roof to…read morethe basement, to every nook and cranny. He also goes over everything in detail afterwards and really makes you feel comfortable. This is one inspector I will have no problem recommending!

Work caused damage to the house with water leak. The company is refusing to pay for damagesread more

Was here to fix a slow drain. After fixing drain they tried to snake it to make sure it was…read moredraining properly. Snake wouldn't go through so they chizzled away my concrete before asking and said my pipe had collapsed. Called his boss, explained to him what happened and said they could fix it for $800. I asked could I pay $400 now and the rest at the end of the week and they said they needed all the money upfront. Now months later they won't return my phone call to fix the problem so now I have a worse problem because they left my basement in horrible shape.