I had Restivo's install 2 heating/cooling mini splits. I chose them after several quotes from other companies. One was difficult to work with, and one didn't even show to give a quote. It was later discovered that there was a small hiccup during the install that wasn't present for a year after the initial install. They have been wonderful with the correction and all the general maintenance since. Their tech Matt was great when he came out. They have been so fair and above board since I first contacted them. read more

We called to set up an appointment for annual maintenance for our mini split system. We were told someone would call us back to schedule it. Over a week later and no call. I think that tells you what you need to know about this company. read more

Restivos has been great to work with from the initial quote for my 4 zone mini-split heat pump to post-installation repairs. Every interaction I've had with the company so far has been professional and efficient. read more

Thnk you for your teams hard work at my mother's home on sudbury. I understand the job was challenging and I appriciate your teams perseverance and hard work. Job very well done. read more

Mario was a good talker. What we received was not what he said. Never benifited from the so called rebates. I hate the system as a heating unit because it's completely dried out my house and makes us all itch from the desert we now live in. It's difficult to regulate room to room. I hate it as a heating system. I'm holding out full criticism until summer comes around. I invested $17k just to have a better summer. I'm waiting until that happens before I totally rip this company. As of now these guys are a 5 in my 1-10 rating. Ty read more

Horrible work, very sloppy, poor quality install and hidious mistakes. If they just did it right the first time would have been so much simplier! read more

So far not the greatest customer service. Had to call the office multiple times to get them to send information over that they had said they sent but had the wrong email. Then I get a song and dance answer about how understaffed they are. While I can appreciate that, being in a service related industry myself, those are your issues and not the customers. If you are trying to win someone's business, this is not a great start. Also, once I did get the correct email with the information they provided, the number is no longer in service. Not a great start of this relationship. read more

Everyone I worked with was helpful and very professional. Jack came right out gave me a quote on the spot. Leah was very helpful and a pleasure to deal with! Thank you all for getting everything done so fast read more

We love this company! They installed our ductless AC at a reasonable price which included the electric connection which not all HVAC companies have available. They were done in two days. Highly recommended them as they were kind, fair and professional. We got five quotes from different companies and they were tops! Thank you! read more

They installed my two mini splits a few yrs ago. Did a great job. Needed a repair this month and they came and took care of it. The girl in the office coordinating the appts was great and Chris the tech guy who came over a few times to handle the parts order and repair was the man. Great job. 5 stars. Plus, fairly priced too....no juicing up the cost under the "inflation" excuse everyone else uses these days. Respect that. Will use again for sure. read more

I was excited to get a tankless water heater and furnace all in one system and restivo's had been recommended to us. The first day they came one of the guys refused to wear a mask the entire time he was there. He spent an hour of the time he was there using my bathroom (was he sick and in my house?) Then the second day they supposedly "finished" installing the system (which left a messy hole in the side of our house with 2 ugly pipes hanging out but that was the least of my concerns). The system was leaking. They also broke a ceiling tile in my basement and didn't even offer to replace it. They came back the next day to replace the leak. It was not fixed properly. Then they came back again. STILL wasn't fixed. The thirds time they came back. Sorta fixed. Then after about a week we had another issue when we realized a part was welded on wrong. They were scheduled to come back today to fix it. Now we have no heat or hot water. My father in law fixed it. I'm so over restivos you guys really blew. Seriously. You should close clearly you don't know what you're doing bro. read more

This worst company I have ever had a contract with. I made an appointment 2 months ago for maintenance service on my boiler and central air conditioning system. On the date of the appointment, I was out on military duties. When the technician came to my house he only serviced the air conditioning system but did not work on the boiler. He took advantage of the fact that my wife doesn't know match about the work that was to be done. The technician coerced my wife into paying over $500 after he only did half the work I requested for. I will not recommend this company anyone. read more

I scheduled a routine maintenance for my air conditioning. Not being on a "contract" I was told I would have to wait for an opening - about 6 weeks and the min. charge would be $169 plus parts. It was the end of June when I called. I called another company; got an appointment within a week. Technician was on time, professional, and helpful. And the charge was $95. I would highly recommend Tony Gomes air conditioning. Restivo's is a rip off - regardless of what their TV ads say! read more

I can't thank Restivos enough for their quick response when our A.C. went on the fritz. Mario our tech was awesome and made sure things were working again. Would definitely recommend Restivos's. Thanks Restivos's read more

Terrible, Terrible, Terrible!!!!!!!!!!!!!!!! I made an appointment over a month ago to have my units serviced. I took today off to be there for the appointment. I received a call at 9:00 (appointment scheduled for 10:00 - 2:00), stating that I had been bumped due to contract customers needing service. This tells me that Restivo's is not looking to grow their business by adding new customers. I spoke to John, who was very rude!!!!! I should have been notified the day before so that I didn't have to waste a vacation day. I would not recommend Restivo's to anyone based on how I was treated. I was made to feel like my business is not important. Don't believe their advertisements!!!!!!!!! read more

last yerar are unit was serviced by mike at that time he told us when you call next year tell the person who takes the call that you need and extra 90 minutes so he could clean out the blower fan . we did just that spoke to a girl heather. when mike arrived at the house he did what had to be done for anual service but he never was told about the extra time needed she did not put it on his service call. so we did not get it done. we were told to call again and set up a new appointment. we have done that 3 seperate times as of today august 4 2022 we still do not have it done .again we had a service call set up for today and we called to see if the service man was coming and told by heather no he could not make it again after 3 attempts we will never never do business with this company again. and heather will not make you talk to one of the rstivos she tells us they are not available. i guess they do not care what goes for owners to never be there read more

We had 3 HVAC companies tell us that we needed a whole new AC system to the tune of $5-8,000. Restivos came, replaced a coil, and it works great. Less than $1,000. Highly recommend! read more

Worst customer service ever. They love selling you the product and the extended warranty package but when something goes wrong the chase is on. Missed service calls. Phone tag for days. Techs show up who aren't qualified to work on certain AC units. They installed a wall unit in my bedroom. Needed service 3 times in 2 years. Can't blame it on wear and tear since I only use the AC. I heat the room with baseboard. First service tech was 12-4 on a Friday. Shows up at 430 and admits he's not qualified to work on unit. Office sent him just to show up. Had to reschedule in 3 weeks. Tech shows up spends 3 hours jimmy rigging it to work. Lasted a few weeks. This year tech pulls a no show but calls saying he can come on a Saturday on his own time. Nice of him but no thanks. Office never calls back to reschedule the appointment so I drive up to the office. Staff were clueless. John the guy in charge lost it on the staff and starts swearing at them. Totally unprofessional and inappropriate to do so with me there. They ordered the wrong part. Says when the correct part comes in he will call me. Week goes by and I get the call that the part came in. Schedule appointment, tech shows up with the wrong parts. He goes to truck and takes a part from an old unit. Fixed it with a used part! Got it working and leaves. I get a call a few days ago from John the mouth asking if I am paying the $90 bill. I told him I never received a bill and when I do I won't pay it. 3 services calls to get a used part that is covered by my warranty and he wants money. John the mouth then says if you ain't paying we are voiding your contract. That's what I wanted to hear now I can take legal action in small claims court. Stay away from Restivo's. read more

I called Restivo for an AC tune up and was impressed by the expertise of the tech. He carefully went over every part of the unit and explained to me what to look out for in the future. I would highly recommend Restivo to anyone needing this type of service. read more

Contacted restivos to do a tuneup on my furnace. The guy came out and pretty much without even open it told me that it's old and should be replaced. He came in no more than 10 minutes didn't even open it and charged me $90 to tell me that needs to be replaced. He said he was giving me a break because it was supposed to be 150. Since then Ive contacted other contractors to provide a second opinion. None of the contractors said that it should be replaced that I can continue using it but need to think about replacing it for energy efficiency usage. The only reason I'm giving this two stars as we did have someone from sales come out his name was Jim and he was very honest and spent a lot of time with us explaining what the process is. I will replace the furnace but not until next year with another company. read more

I've been shopping around for a good HVAC company and have decided with this company. I looked into 4 other companies and they have fallen short of my expectations. I choose Restivo's for the following reasons: 1. Jack, owner, came into my home and did a thorough job of doing his estimation by measuring, looking into my existing HVAC equipment, looking at the layout of my home, and most importantly, sat me down and explained my options and why I needed them in simple terms where I can understand it. Unlike, the other companies, they simply looked into my home, explained a few things about HVAC and just made a list of equipment and their cost. I was not comfortable with that at all. Jack has never pressured me on getting something on the high end; he'll ask you a few questions and based on your answers, he'll list some recommendations and why these equipment will work for you needs. 2. Restivo's was easy to deal with and would respond to your questions when you call their company. And prior to the job where I needed a new furnace. I asked for their proof of bond, insurance, and license. They sent me a copy right away. The admin at their company was very helpful and courteous. 3. The day finally came when the job was needed to be done. The crew came early in the morning around 8:45am. The first thing I noticed is that they had 3 guys working on the job. That's a good thing. By the time they finished, it was about 2:30pm. My father in law and I checked on their work. The furnace, pipping, and AC unit was well done where it looked very professional. They tested both the heater and AC and it worked very well. I was happy with their job. The crew were professional and courteous. 4. Restivo's, in compared to other companies, has a very competitive price. Their price out of the 4 other companies was at the lower end and I was very happy with that. I will definitely recommend this company to family and friends! Thanks Jack and crew! read more

Guy came out looked around told me he would give me a quote the next day. 2 weeks later and 1 phone call to them wondering what was going on I still have not heard a thing. Lost my business. read more

Restivo's installed a new central air unit and furnace in our newly purchased house this past summer. The estimate was honest and at a fair price. They did a great job, very clean, easy install. Took less time than anticipated. The price was very fair, less than others quoted us. We were very happy with the work and everything is humming along just fine. I would recommend this company to my friends and family. read more

Wow. Horrible. Bought a condo that had a brand new HVAC system installed in Winter 2017 by Restivos. Nothing seemed out of place until April when I turned on the AC for the first time and nothing but lukewarm air.. First appointment they sent someone out to inspect to find out what the problem is. Second tech they sent cancelled on me twice. Comes out early May. Tells me that it's likely a bad TXV valve. Says it's under warranty and they'll order it. Memorial Day weekend rolls around, still no AC. No calls either. I call them and they acted surprised that I was waiting on this repair. They said someone would call me to schedule the following week the part was apparently going to arrive. No call again. I call back and they put me on the schedule with a tech for a couple days later. He calls that morning, says he's tied up and won't be able to make it and needs to reschedule. We reschedule for the following evening. He cancels again. I complain to company. Finally he shows up at the third appointment and can't fully complete the repair in 4 hours. Needs to come back the next day to recharge system. No call, no show. Now I'm mad. I call company and complain again, they promise he'll be out Saturday. No call, no show. Seriously pissed at this point. Sunday rolls around and he shows up OUT OF THE BLUE. Adds Refrigerant. 1 month later system starts blowing hot air again. I call another company because they obviously can't perform the work right. Finally the next company adds more refrigerant. Tells me that there's probably a leak since that's not supposed to happen at all. Turns out the leak is likely due to a bad O-Ring that would have been installed by Restivos. Now, I'm faced with a $1200 bill to fix something that SHOULD HAVE BEEN DONE RIGHT THE FIRST TIME. STEER CLEAR. You'll thank me later. read more

Restivo came to do a second job at my house. This time to replace the first floor Central and Furnace. The job was eventually completed successfully. Issues: the installers were extremely upset during installation. They used inappropriate language in front of the homeowner. They were upset for good reason though. The unit that was ordered did not fit into the space. It was a space that was measured by the estimator and 2 service managers before ordering. The installers were told to put the unit in one way then told to remove it and reverse the formation. It was a mess. Eventually after 3 days it was in the closet and paid for. After the installers left the unit was leaking water and shut off within hours and I had no heat. Restivo returned and found that the GFI their electrician installed went bad. They replaced the fuse and checked the unit again. It all seemed to be fine. The following day the floor was still wet. They came back and found that the installers dry fitted the pipes. They glued the pipes. And then it all worked. It took 5 days, numerous phone calls and aggravation. Restivo left material in my garage behind. They did come back when I called and retrieve their belongings. At the end of the day they did get everything working but it could have gone a lot smoother. My installation 6 months ago for a central AC was much, much better. read more

One of the technician came to my house and supposed to fix my heating instead he charged me $247.00 and left the night and leave us without heat and hot water through out the night and then came back the next day to replace and install a lousy termostat which cost me another $180.00 for parts and labor.i don't know if the guy is inexperienced or it's just his way to get more money out of me?so do the math for a termostat. read more

On 5/18/16 I had Restivo's come to my house to do maintenance on a system they installed back in July of 2008. The technician stated that there a was a serious leak in the air handler unit. He put 8lbs of Refrigerant and a sealer in. He also informed me that because of the age of it I would have to replace the complete system. We ran it for a few hours to let the sealant do its job then shut it off till warmer weather. Went to use the system on Memorial Day weekend and the compressor would keep kicking off. We attempted to get a hold of Restivo's on that Saturday but they were closed. I found another company, Affordable Heating and Air Conditioning and they come out within 2 hours of the call and checked the system out. They found it was over charged by at least 3 lbs. The pressure was at 650psi instead of the normal 325psi! They also found a leaking fitting near the recharge location which will hopefully take care of the leak. They also stated they could repair any leak that was found and it was a load of crap about replacing that entire system! When I contacted Restivo's about what had happened the customer service rep "John" said he would look into it with the technician and get back to me. I have called many times and he's never there for different reasons and since he was the original contact nobody else would help me. He has never returned any of my calls to tell me that they won't refund me any money, instead he ignores me! No balls. Will file a complaint with the BBB next. I will never do business with this company and the same for people that I know. We have all switched to Affordable Heating and Air conditioning. See my reviews on that company coming soon. read more

We spent $15,000 to have Restivo's install Weil-Mclain Ultra 155 boiler and water heater and it's been one problem after another. It randomly shuts down 5/6 times during each winter and needs to be manually reset. Had the outdoor sensor replaced but that never helped. One of the pipes corroded and needed to be replaced. I found today that the unit should have been installed with a mixing valve but never was. Now we have uncontrolled hot water that's presenting a safety hazard to my family. Lastly, there is now a coil leak in the water heater which will cost in the neighborhood of $2000 to fix (hoping it will be covered under warranty). My heart sinks every time I go to my basement read more

(This is written by my mom who isn't too familiar with posting on these sites so I am typing it for her) I went to Restivos to look into getting a ductless central air system installed. It was a bit confusing but I assumed it was just an off day for them. Well that should have been a hint because the entire process has been nothing but aggravation. It was installed in July 2015 and they even mixed up the installation day which caused me to have to take 2 days out of work. The install took an entire day and within this years time they have been back 5 times because the unit is still not working properly. It will just die out or not blow any cool air at all. A few weeks after installing they said their was a problem with a line and they needed to add coolant. This is ridiculous for a brand new system. Since the first service call they have come 4 times and it is currently still not working. The last service call I told them this is ridiculous it is brand new and it should not have all these problems. I told the service man that I will be expecting a new unit or money back and he responded with, and I quote, "Good luck with that because that's not gonna happen." They said the best they are going to do is extend the warranty another 2 years so when it breaks again they will fix it. This is RIDICULOUS. I will be contacting a lawyer if this isn't rectified soon. read more

I called restivo's because my a.c. Was freezing over and I would have to shut breaker to thaw then it works again. With that being said to restivos when I call them. It took a service worker three appointments and an extra 500$ that I shouldn't have had to spend. They SCREWED ME. I put a call in to a manager and got nowhere, so I tried to call owner of company(who I thought was friend of family) and still got nowhere. People BEWARE they will certainly take your money. Charge you for things that you don't need just to charge you. If I couldn't put up any stars for review I would have no stars. read more

recommended this company to my parents to repair their air conditioner. John came down and put freon in and charged $250. Still wasn't working properly. John said it needed a part and he would order it. He never returned, never called. I called and asked for him to call me and never did. Very bad service!!!!!!!! read more