I was very pleased, and relieved after meeting with Jackie and her team. The rain made its way into…read moreour ceilings, Jackie and her team were quick to attend our water damage. Not only was the service very fast, the repairs of our roof were made immediately to us, after we had a slight break in the weather. Thank you Jackie and Team for the great service in Vallejo.

Water damaged our floors and wallls after a leak in our refrigerator. That meant we needed to clear…read morethings up before it got moldy or caused any more damage. Jackie was immediately responsive even late at night. She was always on time and very useful in maintaining contact with my insurance company to make sure everything moved along quickly, so we can get back to our lives. She had great advice on how to deal with the problems of the house being turned inside out while dealing with insurance and repairs, really saved us lots of time and money dealing with all that. She was always respectful of our house and our time. I can't recommend her and her crew strongly enough.

Avoid this company if possible. My homeowners insurance used them to do a tear out and mitigation…read moreof damage caused by a leaky roof. Communication was lacking and they damaged multiple items in the bathroom. One of the items that they broke was a toilet that they said they would repair / replace. Its been months and I have repeatedly called them for an update or for my next steps.. They are effectively ghosting me. I purchased and replaced the toilet myself. Don't believe the positive reviews.

DO NOT USE THIS COMPANY! Whatever good reviews you see, were under old ownership. The new owner,…read moreLevi Borsca, is an insurance scammer and should be investigated and arrested as far as I'm concerned. My insurance adjuster is the one who sent them to my house as one of their "preferred providers," but even she made a comment that she "wasn't sure about the new ownership." There was only one guy/kid who ever came out, Daniel. Daniel was the assessor, the measurer, the packer, mover, the cabinet remover... Yet, I had to explain to him what cork flooring was... he had no idea. He also believed he was qualified to set up containment and remove asbestos in my home, which is strictly to be done by a legitimate abatement company, which ServiceMaster (SM) is not. He was actually caught by the legit company, and Daniel and SM were fired on the spot. But because he had the A/C on while he did this, we have been out of our house going on 8 months now, and in a legal battle to get them to ensure my home is safe before we can move back in. It's been an absolute nightmare! There have just been so many lies and broken promises made by this company and just straight up shady stuff. Like when I would pay for something, they told me to give them the receipt to submit to insurance, when obviously I could do that myself. They kept insisting that I allow them to do the pack out of my kitchen, even though I told them I preferred doing it myself as I needed to make sure I had access to certain things. Then they told me my things were to be stored in a POD in my driveway, but when they came, (and two days after they said they would), there was no POD. They said they were taking my stuff to a "local storage unit" and that I would be given a code or key to have access. When I questioned them for it, they said "I can't have access to it till everything is done." It's as if they were holding my stuff hostage, trying to get me to agree to let them finish the job... AS IF!! To this day, they cannot produce a storage receipt. It is my sincere belief, that my stuff was in someone's garage or just kept in the truck while they were billing the insurance for "storage unit" fees. Every job that should be done by someone more qualified, they did themselves, but were probably billing insurance as if the qualified people were actually doing it! Then after the screw up with the asbestos, stupid me did not move the key I had hidden for them, and my neighbors actually witnessed them going into my home, AFTER BEING FIRED, removing drywall (evidence), not bagged or contained, and throwing it into the back of their truck. When I told Levi that we were hiring a public adjuster to look into his wrongdoing, he produced a report a week later - suspiciously ordered by another company he owns - that could clear him of wrong-doing. No one, not even insurance had even heard of this company before, and insurance is supposed to approve everything first. And apparently, my insurance is standing behind this suspicious report, (which only tested for what could clear SM, not all the other standard elements that would normally be tested for), which I can't understand. So here's another bit of warning... don't use Farmer's insurance either!!

We had a plumbing issue that resulted in two rooms of our house having water coming up through the…read morefloorboards. We had fans and dehumidifiers in our house for nine days and Robert was extremely professional, very knowledgeable, and super personable- just an all around great guy! We were very impressed with his service and recommend Dry Kings to anyone in need. On two of the three visits, Frank also came to assist and he was also very professional and personable. A job well done. Great team!

My experience with this company (Novato branch) twice was very mediocre. The communication is…read moreoverall not great. Robert, one of the supervisors was not responsive for 5 days when there was an escrow closing that was in jeopardy. The workers seemed to do a great job, I would suggest that you get everything in writing - very clearly to avoid unexpected billing surpises for add ons later. I would not disparge them but they can do a lot better.

We had a storm cause a roof leak that came down into a bedroom ceiling. Vahid and his services were…read morerecommended to us, and Vahid reacted immediately to send his team. The team was perfectly efficient and dealt with all the facets of the tasks quickly and courteously. We would recommend Vahid and his team for a fast and complete job.

I want to be clear that this rating in no way reflects the crew that actually came to my house. The…read moremen who did the manual labor to treat our mold and water damage were excellent, hardworking, and professional. All 3 stars is because of y'all My issue is entirely with management. After my insurance company caused complications that led to First Call terminating the job which I understood, I received an invoice in May of last year. I paid that balance in full with two separate checks within two weeks. I have the receipts, the copies of the checks, and the bank statements showing exactly when First Call cashed them. After a full year of zero communication, I woke up today to a voicemail and email threatening to send me to collections within 48 hours. They claimed they had been "trying to reach me" for 12 months, which is untrue. I checked my call logs and my email history; there was absolutely nothing. When I called and provided my proof of payment and the exact dates they cashed my checks, they admitted the "error" was simply because someone forgot to check a box in their system. It is incredibly stressful and offensive to have your credit threatened because a company can't be bothered to check their own bank deposits before sending out threats. As a veteran, I live by a standard of integrity and doing your due diligence. Relying on a "checked box" as the Bible instead of doing actual research is lazy and unprofessional. Do better, not just for your customers, but for the reputation of the guys out there doing the actual work.

I had a leak coming from the ceiling and I was mega-stressed about it, as I wasn't sure what was…read morecausing it, and I also didn't know whether to find a general contractor (to tear out ceiling and inspect) or find a plumber first. I saw that this business had great reviews and that Anthony did both plumbing and general contracting so it seemed like a good way to go. I'm glad I called Anthony. He was very eager to talk me through exactly what he was looking for and how he ruled out various problems. He said he liked to explain every step of his examination so his clients understood his reasoning and process and so they knew they were getting a solid value and no unnecessary repairs. In the end, he ended up finding a gnarly (but only intermittent) leak from one of my sinks. He replaced at a fair price and did a great job and even did extra sealing in the bathroom that wasn't part of the fix. He also gave me further advice on what other items should be addressed (due to the leak and other neglected items) but zero pressure to try and get them done now. I was very happy with the service provided!

I've hired Anthony multiple times because he does such great work! Most recently I discovered a…read moreleak in my fire sprinkler system and when he inspected it he noted that the water softener installed by Culligan was reducing the size of the piping upstream from the sprinkler system potentially reducing its effectiveness--though that wasn't the cause of the leak, it could have caused problems in a fire. So he re-did the pipes and suggested installing a Moen Flo device--a whole home automated water shutoff valve in case some other pipe started leaking. His suggestion saved me some money on my homeowner's insurance premiums and I have piece of mind that my house won't flood if a pipe breaks! Previously I hired him to come fix our kitchen disposal and he discovered that our remodeling contractor didn't put an angle in the pipe, causing water to sit--when opened up, the pipe was half-full with debris even though the remodel was only 5 years ago. A new disposal and properly installed pipe saved me a ton of headache in the future! The first time I met him he correctly installed a toilet and vanity from yet another remodeling contractor who did it wrong! He is very straightforward about his pricing and has great advice about the best replacement parts for things that were done incorrectly or poorly by the "other guy".

I hope I won't have to, but I would trust to work with Dan Eisen and his team again…read more Asbestos abatement was for popcorn ceilings throughout the house. Crew of 4 arrived on time and were efficient with set up, removal, and clean up over 2 days. The service I got was priced well compared to several others in the East Bay which was important for me. Communication with Dan was smooth and easy, and I appreciated that he walked me through the process and answered all my questions. It gave me piece of mind that things were done professionally, safely, and properly for both myself and their team's health. Note: it takes ~10 days to get the air district permit unless you pay extra for expedited service, so that the minimum wait time before abatement can start. Keep that in mind for scheduling purposes

For an asbestos abatement job, I obtained 4 quotes…read more It was easy to communicate with Eisen and I received a call back on the same day. After describing the job, I was given a verbal quote of roughly how much it would cost. Of the 4 quotes, one was several thousand higher than the other 3. Eisen's verbal quote was in the same ballpark as the others. Only downside is that they are scheduled 1.5 months out and very busy.

Oscar is thorough and fair! He is quick to reply, troubleshoot, and does very good, honest work…read more Oscar helped us with a mold issue last year and we haven't had any more issues since. Highly recommend!

Quick response. Very nice person. Came over, heard our concerns and checked for moisture with a…read moremoisture meter. We didn't need his services but he did provide some advice to help us with humidity. I pray we don't ever need a mold remediation but if we ever do I'll be sure to hire 3 step. Thanks for your help.

I had a good experience working with Jonathan (Leo) from Moniquetec when the home I purchased had…read moresome "issues" with potential mold - and lots of pet allergens. Jonathan and his crew removed all the flooring in the house, including carpet (and padding) and several hundred square feet of hardwood and some laminate. He sprayed sealant on the exposed underfloors (concrete downstairs, wood subfloor upstairs) and ran air scrubbers for a few days, while isolating various areas of the house via plastic zipper containments. He also did a some impromptu work for me that helped in my renovation: added 6 mil sheet to protect some vulnerable exterior moldings, and alerted me to a place where moisture was getting into the house by one side foundation. I am comfortable negotiating a price based on multiple offers, and this allowed Jonathan and I to work together. I brought Jonathan in to do an estimate based on a referral from my realtor's mold inspector and Jonathan's reasonable ballpark cost estimate on the phone. His in-person estimate was much higher, but he negotiated down to a price similar to the cost from our phone call after I offered to have him only do part of the work and have other contractors do the other parts. I was satisfied with Jonathan's work, especially given his competitive pricing, and would recommend him to others.

Jonathan did a great job removing the mold in our bathroom he came out promptly to provide a…read morequotation and then completed the work on schedule was very polite and did a great job I would recommend Jonathan to anyone that has a mold removal project