Do not use these guys. They are cheap and cut corners to make more money off of you. We have mainly been dealing with Mike and Scott. My grandparents kitchen caught on fire a year ago today (February 11, 2020) and we are still having problems with them, when this was all supposed to be done by the beginning of October (which was already originally July) which would be fine if we were getting high quality service, that is not the case. They were told to order a Dutch door for the backdoor, at first we were told that their supplier could not provide a Dutch door, just a regular one. After doing our own research we found one at Home Depot that we wanted and they said they had ordered it and it would be there by the beginning of September. Well when it arrived it was a regular door, and then they accused us of not informing them that we specifically wanted a Dutch door but luckily we had saved the text conversation. They said they would order the correct door and it would be here within 6-10 weeks, well that was at the beginning of September and here we are 20+ weeks later and still, no door. Our biggest problems have been with the kitchen cabinets. My grandfather hand built the cabinets that were originally in the kitchen 40+ years ago and they were beautiful. We knew we would not be able to get the quality of hand made cabinets that once was, but when we were given was not even close satisfactory. After the first installation we found holes left by hammerheads, different quality cabinets that didn't match, and some sections where the top layer had been ripped off. We are now on our 3rd attempt of fixing these darn cabinets and we are still not satisfied. They are not good at communicating and it takes sending multiple texts over the course of multiple days to get a response. We have had to threaten legal action multiple times and are still considering it. Save your money and time and go somewhere where they care about the customers and the work they are doing. *UPDATE 2/12/2021: Just found out they didn't even order the Dutch door in September, but on January 15th 2021..... ugh. We have told our insurance provider to never recommend these people. read more

BEST EXPERIENCE! This is our 2nd flood the first time around we did not like the company because they didn't explain anything. We literally felt like we were in the DARK! Mike Shurtliff was the best. he kept us in the loop, explained timelines and problems before they happened. we understand problems happen JUST LET US KNOW! THANK YOU RESTOREMASTERS! We will use them again and refer them to anyone we know. If you need a trustworthy company choose Restoremasters. read more

Restore Masters went above and beyond taking care of the water damage in my 77 yr old mother's home. They took care of everything, including finish work. Mom called me to say "They came and checked their equipment that was suckling the water out of the basement 4 times!" She's singing so much praise about Restore Masters and how good they were to her, the quality of their work and their more than prompt attention, and sense of urgency to her emergency, are beyond compare. Highly recommended! read more

A company with integrity. They truly know about customer service. I highly recommend them. You're lucky you found them.

Horrible do not use this company. I panicked with a sewage backup in my basement and called the 1st company in the valley for cleanup. First impressions were okay but as the work progressed they gave my insurance adjuster an estimate for 12K for repairs. Now the sewage backup was on the walls, door, carpet, wall panelling, cabinet and vanity. The cleanup consisted of pulling carpet back and cutting out and removing the infected pad, tore down 2 walls with panelling, pulled the bottom half of the bathroom tiled walls and sheet rock and removed it. After they supposedly cleaned and applied a heavy disinfectant they said they could start on repairs. RED FLAG! They left sewage contaminated carpet, vanity, door, cabinet door and shelves in my basement and was planning on putting it all back because it was OK after disinfectant had been applied. I fired them from finishing any repairs. Now contacting 2 other restore companies, from what they came in and saw I was told that thing should have been done differently... not leaving sewage contaminated items in my house and recommended that a general contractor for the repairs. That is exactly what I did. The general contractor came in and was shocked to see what was left behind, also in their expert opinion they saw no evidence that a heavy disinfectant was even used, it generally leaves a white residue when applied and there was no residue anywhere in my basement which my insurance paid for. Restore masters was going to throw sheet rock over sewage contaminated wood and paint everything for 12K. The general contractor came in and got me 27K from my insurance and I got a new framed matching walls remodelled basement. read more

I only gave RestoreMasters one star for the first part of the work they did, which was setting out fans in our home after water damage. That team of workers were prompt and checked equipment regularly. After that, it was downhill. Their work was horrible quality, they NEVER answered the phone to help us. They were slow slow slow. Until it came to accepting insurance payment. Then they were there at a moments notice wondering where their money was! Their finished product was the worst quality we have ever seen. We had to re-do several things they did. After 3 months of waiting for them to make the finished job look right, we just wanted them out of our house. We regret that decision, and should have never allowed the insurance to pay them. Live and learn... side note, they are not accredited with the Better Business Bureau. read more

WORSE EXPERIENCE EVER!! This company is a joke. No one knew what they were doing. Were very prompt ripping out my ceiling and leaving everything exposed during the winter, but trying to get it finished was a joke. The right hand had no idea what the left had was doing and the management of the crew was a joke... I named them the Mickey Mouse crew. To top if off they submitted a bid to the insurance company without stepping a foot on my roof, and then tried to assure me 8 months later that the bid was accurate, which of course it was not. Run from this company!! read more

Double check your invoice, Restore Masters has no problem accepting payment for work they didn't do. Our insurance company recommended Restore Masters to fix damage from a flood. Since it was an insurance claim, they gave a bid to our insurance company which was approved and our insurance company paid them for the entire amount minus our deductible of $1000, which we were supposed to pay after the work was done to settle the bill--standard insurance practices. When I went through the invoice line by line, I quickly began to realize that there were numerous discrepancies between what they billed for and what was actually done. The total bill was around $8000 and nearly $3000 of it was either clean up work that we had done before they even showed up, or repair work that they billed for but didn't ultimately do. Granted, once everything dried out, some things didn't need to end up being replaced, etc., but they were still happy to accept payment for them. I called Restore Masters because we still owed them the balance in the amount of our deductible and I was told 'I don't think you know how this works--your insurance company approved the bid--you have to pay us the whole amount'. After several heated minutes on the phone, they agreed to review it said they 'could maybe' credit us for some of the clean up work that we already had finished before they even showed up the first time.'--i.e. work that we did, that they gladly accepted payment for. They didn't even deny not doing the work I called into question, they just said that our insurance adjuster approved their bid, and that it didn't matter if they actually did everything, as long as house was back in working order. I was then sent a revised bill that still didn't credit us for all the work we did and still had them getting paid for over $2000 of work that was never done by us or them. I called the Utah Insurance Fraud hotline and explained the situation and was told that I was correct; that for them to accept payment for work that wasn't done, even if it didn't ultimately need to be done, was insurance fraud, plain and simple. It does not matter that the insurance company approved the total amount, they still have to do all the work in order to accept the full payment. As far as the work that we personally had done, that they had been paid for, I was told that was a civil matter. After talking to the insurance fraud hotline, I got the owner on the phone (I think his name is Mike). I told him that I called the fraud hotline and that they confirmed my position on the billing discrepancies. He almost immediately backed down and they sent me a bill showing a zero balance. Though, I'm pretty sure they didn't bother to refund my insurance company for the all of the additional bogus charges... As far as the work they did. They weren't the worst, but they weren't great. It took several weeks longer than quoted to get the job done. One of their guys broke a wall decoration that they said they would reimburse us for and never did. Their tile contractor is horrible. He cut a tile on the backsplash wrong so that we couldn't re-install the vanity and it took several weeks and several calls to get it fixed, leaving us without a working sink in the meantime. He also either didn't seal the new floor tiles at all or did a subpar job, because the grout started cracking within a couple weeks. In short, I would never possibly recommend these guys. If you do hire them, go through your invoice line by line before you pay them. read more

My experience with restoremasters was incredible. I has a kitchen fire and my kitchen looks brand new. The guys communicated everyday what would be happening at my home. They even took care of some of my deductible. I would certainly recommend restoremasters to anyone read more

Run! Do not walk when it coming to possibly using this shady company! They lie, do substandard work, with people who have no idea of what to do or how to do it. They obviously write their own reviews here, because their work is done to such poor standards, our insurance company told us after we choose them to repair or kitchen flood damage, that they have the worst reputation in the Utah area, and they never recommend them. Restore masters took a 3 day job, and has managed to stretch it into 4 months, (and they aren't even close to done as we continue to live with our entire small kitchen ripped apart and un-usable !) They lie with promises of "oh we will be there in a couple days", then they never respond to our inquiry when they don't show up. The people who do come to do craftsmanship work, are so under qualified and have no idea of what or how to do things, my 3 year old could do a better job! I've never felt so ripped off and taken advantage of in my whole like! Mike, Justin, and the entire group of people who own and work for this company have one goal in mind. Steal your money, and string you along with promises, while they do such sub standard work, that in their ineptitude, they ruin not only what they were to repair, they also ruin your existing good walls and cabinets, and your being able to live in your home! read more