Very thorough. The team was very responsive and answered all of our questions. They were also very responsive to our telephone inquires.

What an absolute nightmare of a company to deal with. It's all great and happy if you're willing to commit insurance fraud. If you're not, expect lack of communication, any communication is a "miscommunication", and expect a hefty bill with "creative invoicing". I'm all about saving a buck but at the cost of MY premiums & integrity, no thanks. $300 for some friend plumber to create a fake report to send to insurances. INSANE. Never mind the absolute lack of care for your items when they pack them up. I had my succulent plants thrown in with all my jewelry & bathroom items. Absolutely could've and would've love to pack them up myself and put my plants outside if they listened to our request to not start on Friday and to reschedule to Monday. My partner & I were at work as their team entered my home by telling our roommate they were supposed to be there. Ask for an itemized invoice? Crickets. Try to talk about issues? Deflected to the other 3rd company parties they work with while in your house. I asked over and over for an invoice, gave my email multiple times, nothing. Just to get called 4 days before they decided to consider me late by their AR department. 17,000 in 4 days?! (Master bed) Luckily, Zach (their AR team member) was easy to work with and I was able to have an extra week to pull funds. There are so many more details - I will gladly post our text messages and videos (I have cameras in/out). ** Look at EVERYTHING they make you sign, when they hand you an iPad with only a signature window up & they say oh, that's just x document, ask to see that document first. I asked for an estimate over & over to be told they don't do those they just bill your insurance, just to find out I signed some mysterious 20,000 estimate? Absolutely not, especially when they told me it would be around $8,000 if I paid myself and not go through insurance. He explained I was signing a promise to pay if my insurance doesn't cover and a 3 days before quit contract if I change my mind. * An honest company wouldn't remove or report their 1 star reviews for removal - there is a reason they don't want you to see what others are saying. read more

I rarely leave reviews, but I feel obligated to share my experience. What started as a relatively small master bathroom water loss turned into weeks of confusion around billing, scope, and responsibility. Throughout the process, I was repeatedly told different things regarding pricing, insurance, and third-party contractors. After my insurance claim was denied, the pricing discussions changed significantly from what I had been led to expect during the project. The biggest frustration was the lack of transparency surrounding a separate abatement contractor. Their invoice did not surface until after we were already disputing the mitigation bill, and it took numerous conversations to understand who was responsible for what. At various points, we were told the issue would be "taken care of," only to later learn that the contractor was independently owned and billing us directly. The amount of time, effort, and stress required to get clear answers was far beyond what a homeowner should reasonably expect. My advice to anyone considering their services: do not let them pressure you into signing anything, make sure you fully understand every contractor involved, obtain all pricing and responsibilities in writing upfront, and don't rely on verbal assurances when it comes to billing or settlement terms. Get EVERYTHING in writing. read more

!!BEWARE!! PLEASE READ REVIEW BEFORE WORKING WITH THIS COMPANY!! It started with a Water Leak on Labor Day Weekend, we contacted a 24/7 Plumber Immediately, AAA Paradise Plumbing & Rooter, who came and stopped the on going flow of water into our Dining Room. He then referred us to a Water Damage Mitigation Company whom he highly recommended-Restorerz Emergency Services. A Representative, Simon K, came to our Home to take pictures and asess Water Damage. He made many promises, stating that he works with Insurance Companies all the time, and that he will handle it so that we will not have to pay anything out of pocket except for our Deuctible. He stated that "he would be there every step of the way to asure everything is done correctly and that the Insurance Company will pay for everything". He promised that "he would work with us and the Insurance Company until completion, because he wouldn't get paid unless we got paid by the Insurance". It was a Desperate situation so we foolishly signed the Contract. We repeatedly expressed that "we do not have the money for this, we just moved in and are tight on Funds". To which Simon replied over and over again "TRUST ME, TRUST ME, YOU'LL PAY NOTHING OUT OF POCKET EXCEPT YOUR DEDUCTIBLE". Soon after the work was done, we received an email with the Invoice for $34, 229.93, Demanding Full Payment within 30 Days. We then received a Call from Restorerz Claims Manager, Evangelina, who proceeded to tell us that "she will work with us and the Insurance Company, to Negotiate and get the Invoice Paid". They submitted the Claim, the Insurance Company Denied it, calling it Excessive. The Insurance Comapny agreed to pay ONLY $8,871.77, leaving us to Pay the Balance nearly $20,000.00! After that, Restorerz said "they tried, nothing else we can do, we need to pay the balance in Full," leaving us only a week to get it paid. We requested more time to resolve this, which they denied. Warning us of the Collection Process, Filing Liens, etc. This left us no choice but to pay. We spoke with a Lawyer, who gave us a better insight into this Industry and Process. We were informed that "it was wrong for Restorerz to demand payment that way". He further stated that "there was no reason that they couldn't wait for payment". So when Restorerz says "Trust Me, Trust Me"- DO NOT!!!!!!! Update: They contacted us to make everything right (full reimbursement) to remove this negative review but once we refused to sign another contract with them we were dropped from all communication. I was also contacted by another customer from a "local app" who was experiencing the same issue, which I gave my best advice how to move forward from my own personal experience. I just want to warn all consumers about how this company operates and if you have any questions regarding my experience, please reach out to me. read more

I will happily let myself get drafted if the front lines are the reception area of this "business". Professionalism is no where to been seen. They pride themselves on running insurance scams except, spoiler alert, they just scam their clients. I saw a review talking about how someone couldn't get their dogs ashes back since they put all of their stuff in storage?? Good luck even trying to get them on the phone. I'd say it's because they're allergic to money but they just want to run up "late fees" on a bills that they never send. All these 5 stars reviews are bot accounts by the way. I assume it's just random bums the owner paid that he masquerades as his friends. Scam of a business plus Arthur hates women. read more

The technician wasn't thorough enough in my opinion. He said he didn't see any broken pipes but offered no assistance to find out why there was water all over the floor. read more

I had a late home emergency and spoke to multiple contractors. None of the contractors seemed very concerned or available until I reached Freddy Alvidrez from Restorerz. He came out the very next day and assessed the damage. He saw that I had more damage than I had anticipated and he kindly walked me through the home insurance process step by step. Freddy Alvidrez is an amazing Project Manager. I am extremely pleased working with him. I would definitely hire him again and recommend him to others. He communicated well, provided updates, and addressed any concerns. Freddy and his team are very punctual and quick to respond. The project was completed faster then I expected. I am definitely going to give Freddy Alvidrez and his team a call for any future projects. read more

Had a major issue with water damage I was referred to Restorerz and since they've been nothing but helpful. In such a stressful situation they made sure to help me along the way step by step Anzela has been an amazing help thru this process don't know how it woulda went should she not have been so understanding. With them and her on your side you in good hands. read more

Everything went as planned. No surprises. First time using them. Will use them again, but hopefully not soon for more leak damage.

Restorerz has been outstanding in every service they've provided. Great communication, quality workmanship, and a team you can trust every time! read more

This company's way of doing business is extremely impressive. They are efficient, competent and extremely responsive. Their prices are very reasonable and Javier is very knowledgeable and professional. He knows what he's talking about. I find this very reassuring and I highly recommend this company. read more

I highly recommend this company for anyone looking for restoration services. Our insurance adjuster was not answering our calls so Restorerz guided us on the next steps in escalating the matter. Our technician was very responsive and also helped us through any questions we had. Despite us dealing with such a stressful situation, Restorerz has been there for us. read more

Restorerz did very impressive job, dealing with water damage. Freddy took time to explain what to expect and how to deal with the situation. Every technician who came to the house was very courteous. read more

Hi. I just wanted to say that Gill Gonzalez and his co worker delivered my household goods to my house yesterday. Of course it was raining, but they worked very well regarding putting together furniture as needed and trying to prevent rain water from destroying the floors. They even helped me with setting up my tv. I could never have done that without them. I also have to give a shout out in regards to how the merchandise was packed in the first place. There was nothing broken and I did have quite a few boxes. I give both Gill and his coworker 5 stars. You not only provide a great service for the community but also have polite and hard working employees. Thank you for helping me in a time that was not pleasant. Your efforts made a bad situation not so awful. I don't think you can give any greater praise than that. I would be remiss if I did not mention the fantastic job Robert did. He was very good at communicating and really got things rolling. I am hoping that slab leaks are in my past, but if anyone needs a referral, I would definitely recommend your company. Thank you. read more

UPDATE: Restorez has refunded my deposit. I thought I was going to need their service, but I soon realized I didn't need them after signing the contract. The contract states I am entitled to a full refund of my deposit within 10 days. It has been 2 1/2 months and Restorez is ignoring my phone calls, will not connect me to their Accounts Payable department or a manager. I have left over 15 messages and have not had any return call whatsoever. Soon I will have to file a claim in Small Claims Court. BE CAREFUL WHEN DEALING WITH THIS COMPANY! read more

Jesus was one of the great techs that was working on our slab leak. He came every morning for about 3-4 days and checked on the moisture . He was very polite and well mannered. I must say everyone single one of the techs that came were professional . We're still early in the early stages but so far the process has been smooth. read more

My house has a major sewerage / drainage system repairs. Restorerz reached out to me and started the cleaning process so that the other crew members could begin the repairing. The cleaning crews were knowledgeable, respectful, courteous and efficiency. Job was completed in a timely manner. Angela took care of my insurance claim from the beginning to the end without having me (already stressful) involving too much in the process. read more

I'm happy to recommend Restorerz emergency services for their professionalism and highly trained technicians as well as customer service representatives that are very kind and courteous dealing with complex technical issues and homeowners insurance lingo. I would like to personally thank Angela, Robert, Freddy, and Jesus to name a few Restorerz staff members for their speedy response to my call for help. They took charge of what needed to be done to prevent further damage to my property. In addition, they reviewed and clarified the insurance coverage applicable to my claim. They took care of all paperwork, needed to document the damage to the insurance company and attended the insurance Agents inspection visit that resulted in approval of my claim. For that, I'm extremely thankful. Their restoration fees are reasonable and they only charge for what's necessary. I appreciate their value. read more

This company is outstanding. Today, Angela helped me with my concern over a foul smell in my home. She sent Roberto to my home for a thorough inspection and to problem solve with my plumber. They were both so amazing I can't say enough good things. They were both so kind and professional and knowledgable I could rest assured that the problem was solved. I will ONLY be using them in the future. I have already referred them to family and friends! Thank you guys you are the best of the best! My tenants and I can now rest assured the home is safe. read more

We used Restorerz company when my brother had a major pipe break underneath his house. Edgar was extremely efficient at explaining what needed to be done, and getting the work started immediately. The workers were excellent, accommodating, and great about keeping us informed. We are so glad we went with this company. Would highly recommend. G&J read more

I had an outstanding experience with this company. With my husband out of town handling a water leak, Freddy took the time to clearly explain what to expect and made me feel safe during a stressful time- and I truly needed that reassurance. Every technician who came to my house was professional, courteous, and easy to work with. I highly recommend this top-notch company. Andrea Pederson read more

Top notch service, highly recommend Restorerz for any water damage mitigation/mold remediation. We had water damage stemming from a faulty dishwasher; Freddy was incredibly knowledgeable and helpful, guiding us through the process. Prompt service, professional and efficient. Couldn't have asked for a better experience. Thank you Restorerz. read more

I had a pipe burst/water damage that damaged my home pretty badly. Restorerz came and was able to dry out my house and prevent the damage from being any bigger than it was. The technicians were helpful with making sure that the area that was damaged was closed off so that it has less of an effect on our day to day life. The workers that came out to my house were respectful and professional. I appreciate the work that they did to help me with saving my home. read more

They did a good job for us. Javier and all of the technicians were professional and knowledgeable. They were on time, polite, diligent and worked well. Their communication was also good, with many updates and clear information. read more

Had a leak in my attic resulted in moisture in our laundry room (newly renovated home). We were concerned about potential mold issues given we didn't know when the leak first occurred. Called a bunch of mold remediation folks until I spoke with Roberto at Restorerz emergency services. He was very professional, calm and patient in explaining the necessary steps to fix the issue. He gave me a clear timeline and stuck to it. Roberto called and checked in frequently to make sure everything was progressing as promised. His crew which consisted of Enrique and another colleague was incredibly professional as well. All were very knowledgeable and kept me in the loop of the progress throughout the process. Can't recommend them highly enough. read more

This place is amazing my mother which is 68 years old had a flood recently and I was stuck out of state. Not knowing what to do I was beyond stressed out. Edgar shortly after called me and said Nick we got this. He wasn't lying they removed everything and they dried everything down within a few days. My mom could not believe how polite the guys were and personally asked me to leave this review she said " they were the best company she's ever used" and they even helped her move a few things that definitely were not part of the job which saved me a two hour round trip drive to her house. I'd give them ten stars if I could these guys know how to communicate and make their clients feel valued what more could you want ? read more

Jenny H. and Freddy A. truly made our stressful situation I'm dealing with water damage more tolerable. They not only provided excellent remediation services at a great value, but they helped us in dealing with a difficult insurance company. Because of Jenny H. and Freddy, and their team, we highly recommend Restorez for any remediation service needs. Restorez is a top notch company with top notch employees. read more

I used Restorez for a major water leak between a shower wall and bedroom wall. Luis came out immediately, identified the problem, and got started right away. He handled all the communication with my insurance. He arranged for all other companies contracted out, including abatement, testing, plumbing, and reconstruction. All the workers were hard-working, courteous, and informative. I was sent phone calls, texts and emails to let me know who was coming and the arrival times. I was very impressed with the work, professionalism, and integrity of Restorez. ​ read more

I wanted to say thank you to Eva and Freddy for all the help I really couldn't do it with out them you guys were a great help from the beginning of this nightmare I was lost but with both your guidance and professionalism you made this journey more tolerable it was stressful but I wouldn't change one thing thank you restorerz you guys have a great team and I'm glad i chose your company. read more

Restorz was always in contact with us with everything they did and did a wonderful job completing their services at our home. They work well with insurance companies, and I feel that they saved us quite a bit of money. I would highly recommend using their services. read more

These guys were very professional and quick. They kept me informed on all parts of the job and worked with me to get insurance coverage. Recommended read more

Restorerz Emergency Services - Master bed and bath after their job. Perfect! - Damage Restoration Near Me - Placentia, California

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We had some water-damage in our house in couple small areas. The workers were good, polite...went speedily. No heads up that this would be more than 50% more than their estimate (same as appraiser). our home insurance did not cover all that they requested because what they asked for was UNSUBSTANTIATED, beyond normal costs, unnecessary. Home insurance was generous. Restorerz now wants me to pay what they could not substantiate to insurance which is a huge amount. I almost thought Restorerz' explanations to insurance were for the wrong job, so ridiculous,, almost a joke, very untrue. read more

I want to say how pleased I was with the professional service provided by Luis! He was kind, polite, professional, and thorough. I appreciate Restorerz Emergency Services for being a company that gives good old-fashioned customer service! Well done! Thank you very much! read more

Javier came out to check for possible mold. He was right on time and was very knowledgeable and explained everything to us. Would recommend Restorerz Emergency Services read more

My house had a water slab leak sept 2024 , I didn't know where to begin except find the source of the problem which was "water leak" from there I wasn't sure what the next step was but the re-pipe company had offered me a number to Restorez and he called his friend directly Jessica at Restorez. She automatically set up a team to come out same day and evaluate my homes water damage and that's how I met Javier from Restorez ,he very direct with the process , what Restorez does for you .. a lot of times you hear company's we are here for you but forreals Restorez was there for me . They packed out my belongings and removed all the water damage and even came out another day to explain what was found with my insurance adjuster . Restorez has direct contact ,friendly employees , they really know how to get the job done and you are not a job but it's personal quality they have in character that makes you pick Restorez to do your home. They returned my belongings that were in storage , they helped me unbox,unwrap and rearrange to bring my home back to me ! Love how they are so personable . The whole team works as a family at Restorez and that makes a difference in a company . I love Javier Jessica ,Evangeline ,Hugo and brother and so many guys that looked similar that I met during the time but each person I encountered was always friendly and approachable , always answered my questions and concerns. I saved there business card ,cause you never know when another personal catastrophe may happen when your a home owner . read more