I had extensive water damage at my home that was caused by the heavy rains. Simon K. at Restorerz arrived for a thermal imaging inspection. The tools he used to inspect the damages was best-in-class. We inspected the damages together which I thought was great and very informing. After the inspection I was recommended to take care of the water damage as soon as possible to prevent any mold growth. Simon gave us his best and most honest recommendation; we moved forward. I was truly amazed by the customer service from start to finish. read more

What an absolute nightmare of a company to deal with. It's all great and happy if you're willing to commit insurance fraud. If you're not, expect lack of communication, any communication is a "miscommunication", and expect a hefty bill with "creative invoicing". I'm all about saving a buck but at the cost of MY premiums & integrity, no thanks. $300 for some friend plumber to create a fake report to send to insurances. INSANE. Never mind the absolute lack of care for your items when they pack them up. I had my succulent plants thrown in with all my jewelry & bathroom items. Absolutely could've and would've love to pack them up myself and put my plants outside if they listened to our request to not start on Friday and to reschedule to Monday. My partner & I were at work as their team entered my home by telling our roommate they were supposed to be there. Ask for an itemized invoice? Crickets. Try to talk about issues? Deflected to the other 3rd company parties they work with while in your house. I asked over and over for an invoice, gave my email multiple times, nothing. Just to get called 4 days before they decided to consider me late by their AR department. 17,000 in 4 days?! (Master bed) Luckily, Zach (their AR team member) was easy to work with and I was able to have an extra week to pull funds. There are so many more details - I will gladly post our text messages and videos (I have cameras in/out). ** Look at EVERYTHING they make you sign, when they hand you an iPad with only a signature window up & they say oh, that's just x document, ask to see that document first. I asked for an estimate over & over to be told they don't do those they just bill your insurance, just to find out I signed some mysterious 20,000 estimate? Absolutely not, especially when they told me it would be around $8,000 if I paid myself and not go through insurance. He explained I was signing a promise to pay if my insurance doesn't cover and a 3 days before quit contract if I change my mind. read more

I had a great experience with Restorerz Emergency Services after a water pipe failure damaged my laundry room. Artur, the project manager, was friendly, professional, and kept me informed every step of the way. Jorge did an excellent job carefully packing and organizing everything in my garage before demolition began. Juan was always punctual and thorough when checking the drying equipment. Morelia was fantastic on the administrative side and worked very hard with my insurance company to help get the restoration covered. The entire team was responsive, professional, and easy to work with during a very stressful situation. I highly recommend Restorerz Emergency Services to anyone needing water damage restoration service read more

We have water damage. I was referred to Restorerz by our plumber. They clean up good.

We discovered water damage in our home and Restorerz came out the same day to review the damage. They initiated the project the following day, with demo and setup done within one day. Staff was friendly and professional, and checked our place daily to monitor moisture levels. Prep was extensive, with sturdy floor coverings and plastic barriers and zippers to facilitate movement through our home. They worked with our insurance company on the project directly. (As with any contractor, always good to have insurance review the bid before signing a contract). Thanks to Artur, Zach and the Restorerz team. read more

Restorerz sent Jose Islas out with another gentleman to remove a wall of mirrors. I have seen mirror removal several times before. There was always a mess and shards of glass everywhere. Sometimes worse. Jose and his associate made short work of removing 5 floor to ceiling panels, two doors and several smaller panels. The majority were taken off whole. When it comes to service and professional work, Restorerz is the best. read more

Restorerz Emergency Services - Damage Restoration Near Me - Van Nuys, California

Had water leak in my property which lead to mold issues. Contacted Restorerz through my local plumber's recommendation.The mold remediation service was efficient, professional, and thorough from start to finish. The team arrived on time, clearly explained the process, and took great care to contain the affected areas to prevent further spread. They used specialized equipment to remove the mold and addressed the underlying moisture issue, which gave me confidence the problem wouldn't return. Communication was consistent throughout, and they left the space clean and safe. Overall, it was a smooth experience and well worth the investment for peace of mind. Shout out to Joel, Christobal, Javier, Mark, David, Christobal and Morelia for their help and support throughout the whole project. read more

These guys are great. Artur (pronounced Arthur) was outstanding. He was a great communicator, and advocated for us as we navigated dealing with our insurance company, our HOA, and contractors. Also Morelia, was terrific. Patient, understanding, and willing to go above and beyond to make sure her clients are treated fairly. I hope i wont need to any time soon, but if I have to, I'm calling RESTORERZ! read more

We recently had water damage in our primary bedroom resulting from a burst water pipe. The water flooded the entire bedroom, closet and dressing areas. Our plumber recommended Restorerz to help with the clean up and remediation work. We contacted them and within hours they arrived to begin cleaning, removing the wet carpet, furniture and begin drying the room. Restorerz did a great job of packing my personal belongings, protecting my furniture and storing my belongings during the Insurance Claim process. Their employees were quick to respond and maintained open communication throughout the process read more

Ended up completely satisfied with our experience with Restorerz! I'd like to especially mention supervisor Anzhela who really worked diligently to handle our claim and leave us happy! read more

the team was efficient and very helpful. I highly recommend them. answered calls, very professional, through job, and on time.

Considering nobody likes to have remediation done, with Restorerz it doesn't get any better. My experience began with Simon K., the project manager for my job. Simon took his time explaining the process - which was new to me. I was quoted a price which would be the most I would have to pay - with the possibility of a rebate should the job turn out to be less than anticipated. However, while I wasn't counting on getting any money back, I was somewhat comforted that I wouldn't face a bigger bill at the end of the process. Simon's crew went right to work -- and they were great. Demolishing and carting off and disposing of water damaged debris, helping box and move things, providing wardrobe containers. Again, all included and done professionally and respectfully. And really nice guys. Tests were done, asbestos, etc. - all arranged and included in the original estimate. Again, no surprises. Simon came back to check on things, and was only a text/phone call away - and was always pleasant. A network of dehumidifiers, fans, heaters, and high-end equipment were installed where necessary - which ran 24/7. The house was then regularly checked for moisture, and when it was determined that it was safe to move back into those areas, the equipment was carefully and promptly removed. One more thing I really appreciated. Other companies border on promising that they will get your insurance company to pick up the tab and then you're surprised and angry to find out that you're not covered. Check your insurance policy and see what it really covers. Oh, and when it was time to settle up, my contract had been reevaluated and I discovered I was given a sizable rebate. read more

We worked with ZACH. The quality of work we received was excellent! He continually kept in contact with us, always answering his cell to discuss a situation or timeline and worked diligently to address our needs, including taking safety precautions to address our own personal medical needs. Service under his direction was quick, efficient, and met our expectation. Requests to change or fix a problem were quickly addressed All the workers were kind and courteous and communicated with us during and after a project was completed. Thank you Restorerz! read more

WARNING: Be skeptical of the reviews for Restorez. This company came to my home for an assessment. They did no work for me. The next morning, I received the following text message: "Hi Sara, this is Artur Kasabyan with Restorerz, I need a huge favor from you please. If you can will you leave me a 5 star review that's how I get graded & paid. Unfortunately, if it's not a 5 star review it's a 0. Thanks again, I hope you have a great week :) Review us on Google: " Artur insisted that I NOT contact my insurance agency and that his company would negotiate a better deal for me vis- a- vis my insurance company. He gave me an estimate of $30,000 and told me I'd have to seal off my kitchen and put its contents in the garage for 2 months. I had estimates from two other companies. Both suggested that Restorez had exaggerated the work necessary and said they would do it for around $5,000 in 2 weeks. read more

Retorerz was able to resolve my issue and come to a resolve. I am thankful to Simon who spoke to me on the phone to address a concern, and come to an outcome we both agreed with. read more

Restorerz provided me with first class service. They were engaged immediately after discovering water leaking from the kitchen. Their people came in and quickly performed water mitigation while walking me through the process of all the steps to ultimately repair and restore. No need to compare vendors, this is your one and only stop. read more

As a first-time homebuyer, I was devastated when a major water leak hit just one month after moving in. I had no idea what to do, but calling Restorerz was the best decision I could've made. From the start, the team was fast, professional, and reassuring. Joel (Project Manager) was incredible -- he walked me through everything and kept me updated daily. The technicians -- Eduardo, Jeronimo, Christobal, and Javier -- were on-time, respectful, and got the job done quickly without cutting corners. Within a week, everything was cleaned, dried, and ready for rebuild. The team kept things clean, organized, and stress-free the whole time. In a really overwhelming situation, Restorerz delivered on speed, quality, and communication. They turned a disaster into a smooth recovery. I can't recommend them enough. read more

After a major water leak in our upstairs bathroom, we were overwhelmed and unsure where to start. Restorerz sent out their project manager, Simon K., and from the moment he arrived, everything changed for the better. Simon was incredibly thorough during his initial assessment, explaining what needed to be done and why, without ever talking over our heads. What really set him apart was his handling of the insurance process. He took the lead on coordinating directly with our adjuster, documenting all the damage, submitting the required reports, and following up on approvals. Because of his diligence, our claim moved forward much faster than expected, and we avoided a lot of stress. Throughout the restoration, Simon kept us updated on timelines, crew schedules, and any changes that came up. He checked in regularly, made sure the work area stayed clean, and ensured every step was completed to high standards. When a small issue came up with moisture readings, he caught it early, explained the concern, and had his team address it the same day. read more

Quick service company that mitigated a small flood i had in a 2 story house, they came within 2 hours of accident happening and was able to dry and ensure no mold development in less than 2 weeks. Prepped and was ready for renovation team. read more

They sounded like sweethearts before I signed with them. Then, their bid was over $11,000 over a 2nd bid I received. When I spoke ot them about it, I was told they do it on purpose as this will protect them from insurance company discounting them. The whole process was the most miserable experience I have had in over 70 years of living. No communication with me on what's happening. (the damage was at a rental of ours) Then, I keep getting unpleasant communications from them; when I was assured by their staff and my insurance company they will take care of the bill and I will not have to do anything. I have never given a vendor a bad review on anything before. This has been the worst experience ever. read more

I am really grateful to Restorerz, I had vandalism from renters and Project Manager Simon was at my house within an hour of when I called the company. Super professional and took the time to look over the entire house, and explained everything in a helpful way. He went above and beyond and in an incredibly stressful time I felt like Restorerz really wanted to help me make the best decisions for my home. Customer service across the board was excellent. They always answer the phone right away 24/7, and everyone has a calm and helpful demeanor. Simon in particular was really great and helped me feel calm with clear explanations about the damages and the work needed. After this experience I will always call Restorerz first for any work on my home. read more

Prompt and professional service. The staff was knowledgeable and professional. The work was completed on time . The result met all my expectations. read more

Please read the 1* and 2* reviews as sadly, these are most in line with our final experience. We had a burst-pipe emergency and (as in other reviews) it was the plumber who recommended Restorerz to us as "a company who gets the work done well the first time". Initially we were pleased with them as on arrival the project leader sounded competent, said to leave it all to them, they knew how the insurance companies work and what to say to them, and they would make it all good for us. They were a little pushy, but it's such a relief to hear reassuring words like that in the Los Angeles area, where so many companies are scamming their clients. Things went smoothly during the demo and drying phase - we had at least 10 fans blowing for 7 days to dry out our shower pipe leak that came through the light wells below. A wall was removed, cupboards were removed. It was efficient, apart from the fact that the guys walked off with 2 of our recycle/shredder bins that they had used to collect the moisture and I was never able to get anyone to address that issue. The real problem arose when the insurance company stated that the work completed had been excessive and/or unnecessary - including a $900 lead test - and that Restorerz were basically price-gauging and unethical people. The insurance would NOT budge below a certain price on the payment amount that Restorez was charging - their ask was almost 50% higher than evaluated by the assessor. So guess who Restorerz came after? - the client. Immediately Restorerz became belligerent with us, threatening to put a lien on our home if we didn't pay the difference within a couple of days - all before we had even had any chance to negotiate with them ourselves! Basically they became bullies, which is also what other reviewers have said. We had to retain a lawyer to handle their unreasonable attitude and to do mitigation for us. Restorerz were not flexible during negotiations and basically remained bull-nosed. This seems to be their m.o. and it is something that any client needs to be aware of before employing their services - especially if you can't afford to pay a lawyer to help you sort out the situation. read more

do NOT use. This place is a scam. I would recommend reading all the 1 star reviews, as that is what you are going to get. I have missing items that were never returned. 46 out of 52 boxes were returned. I am missing the 6 boxes, a bed, and damaged items. They are very rude, they accuse you of lying and call you names. Stay far away from this business. There are other companies that care about you and your stuff. I paid them $10,000 out of $13,000 in good faith, and have yet to receive my missing items. They will try to remove this post to hide their flaws. Use another company read more

What I appreciated most about this company is negotiating with my insurance company for the full amount owed while constantly providing me updates. So really the costs to me personally were near nothing. I highly recommend this company read more

I would encourage others to use this company, but if you are NOT in the Van Nuys area, I would suggest finding another company. We were charged for 9 hours of work when the set up, monitoring, and take down of the dehumidifiers and air scrubbers was only 2.5 hours of work. When I questioned the charge, we were told that Restorerz charges for travel time from their Van Nuys office to our home and then back to their facility. Had water damage and Restorerz sent Javier to help. He assisted in the process of explaining what would happen with the water mitigation. He and his crew were very professional. Evangelina was very helpful and communicative as she worked with my insurance carrier and myself to make payments. read more

Listen I can't speak for everyone - but man was my claim process with my insurance carrier nothing but horrific. This experience has left me broken to say the least. Please make sure to get the best possible insurance for your home otherwise beware of the runarounds and delays with the claims process. If you need some guidance on obtaining insurance Restorerz may be able to offer some advice. That being said, the emergency services provided by them were in fact treated as such. Within a couple hours of my call with Restorerz, any further damages that could have occurred were stopped with the services performed. Now back to the insurance and the runarounds ... Well, long story short, Restorerz was beyond patient with my insurance claim and worked alongside me throughout the whole process. From the emergency services to correspondence with my claim adjuster, they were consistent and poised. Restorerz is a professional company that understands the process and knows the business. I'll be honest with you, I lost hope at times and became overwhelmed, however, Restorerz kept me informed and reassured. I appreciate their help immensely and their efforts will not be forgotten. I am truly thankful. God bless. read more

Enrique and his crew did an exceptional job on the mold restoration work! Enrique took time to answer all my questions and thoroughly explained everything the crew was going to do. Anzhela helped me with my final invoice. She listened to all my concerns and really made me feel like the company not only cared about the work they did, but stood behind it. read more

I was highly satisfied with the work restorez did on my water leak.anzhela was very helpful working with my insurance company and reducing my deductible. read more

Restorerz has been doing an excellent job assisting with our smoke remediation recovery from the Eaton Fire. Christopher Tiner has been very proactive, knowledgeable and clear with communication. They assisted in initiating our claim with homeowner's insurance, confirming coverage and connecting us with other services we were not aware of including Assisted Living Expenses and temporary housing placement. The cost of recovery is expensive, but if insurance covers, it is essential to returning to a safe, healthy home. Thank you Chris and Restorerz! read more

I highly recommend Restorerz emergency services for any type of water damage in your property. They have a team of specialist highly trained to deal with complex technical issues and homeowners insurance. I would like to personally thank Angela, Robert, Freddy, and Jesus to name a few of Restorerz staff members for their speedy response to my call for help. They took charge of what needed to be done to prevent further damage to my property. In addition, they reviewed and clarified the insurance coverage applicable to my claim. They took care of all the paperwork needed to document the damage to the insurance company and also were present during the insurance agent's inspection. Their courtesy and expertise facilitated the approval of my claim. For that I'm extremely thankful. Their restoration fees are reasonable. They only charge for what's necessary; overall great value. Thank you. read more

Almost Ripped Off A representative came to assess a leak situation in my bathroom on 9/9/23. He quickly determined that the leak was a long-term issue and that my insurance would likely not cover it. He immediately went on to tell me how he could make it look like a pipe burst and how to keep my insurance company in the dark about it so that my insurance might pay some of it - he was advising me to commit insurance fraud. This representative told me that the estimate was $20,000, but that if my insurance covered any part of it at all, then there would be a safety net price of "just" $10,000. This quote was just for the demolition and did not include any rebuild of the bathroom. I did not choose Restorerz to demo and rebuild my bathroom, and I do not recommend them. They gave me a gross overestimate for the work and encouraged me to commit a crime. I was referred to them by a NexGen plumber, so I'm pretty sure there was a hefty referral fee I was about to incur as a part of that exorbitant quote. Crooks. I do not recommend them. read more

My house has a major sewerage / drainage system repairs. Restorerz reached out to me and started the cleaning process so that the other crew members could begin the repairing. The cleaning crews were knowledgeable, respectful, courteous and efficiency. Job was completed in a timely manner. They took care of my insurance claim from the beginning to the end without having me (already stressful) involving too much in the process. read more

We had problems with the dehumidifiers shorting out the circuit breaker. Jorman came to our rescue. He was knowledgeable and kind. He went out of his way to help us. We really appreciated his patience with us and he fixed the problem. Thank you so much for sending Jorman out to help us! He is the best! read more

Restorerz was incredible to work with, in what was one of the most stressful times of our lives. Our first floor flooded at 1am during a rainstorm, and Restorerz arrived for an assessment within one hour of us calling them. They then came back an hour later at 4am with equipment to help with initially drying out the house. After 3 days, they ran tests and took readings, eventually leading to us needing to remove nearly all of the affected floors (including engineered wood and ceramic tile floors). They packed out all of our furniture and stored it in a vault, without us even needing to be around. They carefully sealed off the construction area of the home, being particularly careful with our foyer's chandelier, then spent days removing the floors and readying them for another vendor to install our new floors. Chris was our first point of contact, and he was responsive, calm, informative, and reliable. He was super knowledgeable about the process and what to expect, even before they had official readings. Eduardo, Christobal and Javier were there throughout the process helping out, and each of them were courteous, responsive and efficient. We were already in an unrelated process of remodeling the exterior of our house, and they handled that inconvenience of having to deal with scaffolding and other work crews on the property with ease. We dealt with Angela over the phone to help with scheduling and billing questions, and she was fantastic and efficient as well. As we weren't always at the house during their work, there may have been other employees who helped save our house. Grateful to all of them. I hope I never have to call them again, but I would definitely use them all over again if another emergency comes up. read more

Simon and his colleague were very professional and efficient. The proposal was provided in a timely manner.

We had a water damage at our home. John came out immediately and assured us it would be taken care of the next day. The crew came out and cleaned everything up in a few days. The whole process was great. Restorerz handled all the paperwork and worked with my insurance. The whole process was easy and they backed up what they promised. The customer service understood my needs, was friendly, and was transparent. I received great value for the work they performed. read more

Restorerz handled my water damage emergency swiftly and efficiently. They communicated with me and helped me with my insurance claim so that I could get the claim approved and the work could be done. The insurance took a while to approve and Restorerz was with me throughout the entire process helping by contacting the insurance claim adjuster and pushing through the approval. Everything was handled for a stress-free situation for me even with the insurance delay. I am very happy to recommend Restorerz for emergency services. They respond very quickly and get things done. read more

On August 26, 2024 we received a call from Edward who said that he was the CEO. He stated that he was going to keep his employees from doing any further work with the insurance company because of my review. He said that my review was doing the worst thing that could be done to a company. He said that clients that understand their workflow benefit from it 110% but clients that do their own thing and take a different path end up wishing that they never did. Unless the review was taken off, they were not going to put in the work with the insurance carrier. On 8/28/24 Anzhela, the Administrative Director of Restorerz contacted my husband and told him that the insurance company had only approved $11,0000 but she would make the rest of it go away if I removed my review. She gave us until 1pm. I was at work and unable to talk to him until after 2 pm. He asked her to speak with me but she refused. Today, I received an email from Anzhela stating that the owner instructed her to hold off on communication with the carrier and it would be my responsibility to take care of everything moving forward. None of this was a surprise, it was the expectation! That's exactly what their contract and a lot of these other 1 star reviews will tell you. Restorerz does not care what the insurance company approves because their contract makes the homeowner liable. Like my insurance adjuster told me, they don't have the supporting documentation because they are overcharging but with this contract , they don't have to! They will just bill you. And that is what they have done. I didn't post this review to bad mouth this company. I should have never trusted them. When I had reservations about the contract, I should have never signed it. I have to deal with this very expensive lesson. I posted this so that others will not get taken advantage of in the same manner. Make sure that whoever you work with full discloses items in their contract that may be a red flag, Restorerz does not do that. Make sure that they are approved vendors for your insurance company when they tell you that they work with your insurance company, Restorerz is not. Make sure that when they tell you that you can trust them, you can. I do not trust this company. The estimate that they refer to was dependent on the work. They didn't do any that amount of work. If they did, then they would provide the supporting information to the insurance company and they would have been paid. The entire overinflated amount of almost $19,000. read more

Restoration project. Bad finish. Had them to tear into 2 walls and parts of the ceiling in my unit and units above due to water damage from above.  I reported that they damaged the wall socket, and no one has returned to replace it.  Furthermore, they did not do a good job finishing the wall and painting. You would hope they would take pride in their work... should leave their work with pride that it looks great. Not in this case. See for yourself in these pics. read more

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