I was highly satisfied with the work restorez did on my water leak.anzhela was very helpful working with my insurance company and reducing my deductible. read more

Enrique and his crew did an exceptional job on the mold restoration work! Enrique took time to answer all my questions and thoroughly explained everything the crew was going to do. Anzhela helped me with my final invoice. She listened to all my concerns and really made me feel like the company not only cared about the work they did, but stood behind it. read more

I would encourage others to use this company, but if you are NOT in the Van Nuys area, I would suggest finding another company. We were charged for 9 hours of work when the set up, monitoring, and take down of the dehumidifiers and air scrubbers was only 2.5 hours of work. When I questioned the charge, we were told that Restorerz charges for travel time from their Van Nuys office to our home and then back to their facility. Had water damage and Restorerz sent Javier to help. He assisted in the process of explaining what would happen with the water mitigation. He and his crew were very professional. Evangelina was very helpful and communicative as she worked with my insurance carrier and myself to make payments. read more

Almost Ripped Off A representative came to assess a leak situation in my bathroom on 9/9/23. He quickly determined that the leak was a long-term issue and that my insurance would likely not cover it. He immediately went on to tell me how he could make it look like a pipe burst and how to keep my insurance company in the dark about it so that my insurance might pay some of it - he was advising me to commit insurance fraud. This representative told me that the estimate was $20,000, but that if my insurance covered any part of it at all, then there would be a safety net price of "just" $10,000. This quote was just for the demolition and did not include any rebuild of the bathroom. I did not choose Restorerz to demo and rebuild my bathroom, and I do not recommend them. They gave me a gross overestimate for the work and encouraged me to commit a crime. I was referred to them by a NexGen plumber, so I'm pretty sure there was a hefty referral fee I was about to incur as a part of that exorbitant quote. Crooks. I do not recommend them. read more

Restorerz has been doing an excellent job assisting with our smoke remediation recovery from the Eaton Fire. Christopher Tiner has been very proactive, knowledgeable and clear with communication. They assisted in initiating our claim with homeowner's insurance, confirming coverage and connecting us with other services we were not aware of including Assisted Living Expenses and temporary housing placement. The cost of recovery is expensive, but if insurance covers, it is essential to returning to a safe, healthy home. Thank you Chris and Restorerz! read more

Restoration project. Bad finish. Had them to tear into 2 walls and parts of the ceiling in my unit and units above due to water damage from above.  I reported that they damaged the wall socket, and no one has returned to replace it.  Furthermore, they did not do a good job finishing the wall and painting. You would hope they would take pride in their work... should leave their work with pride that it looks great. Not in this case. See for yourself in these pics. read more

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I highly recommend Restorerz emergency services for any type of water damage in your property. They have a team of specialist highly trained to deal with complex technical issues and homeowners insurance. I would like to personally thank Angela, Robert, Freddy, and Jesus to name a few of Restorerz staff members for their speedy response to my call for help. They took charge of what needed to be done to prevent further damage to my property. In addition, they reviewed and clarified the insurance coverage applicable to my claim. They took care of all the paperwork needed to document the damage to the insurance company and also were present during the insurance agent's inspection. Their courtesy and expertise facilitated the approval of my claim. For that I'm extremely thankful. Their restoration fees are reasonable. They only charge for what's necessary; overall great value. Thank you. read more

My house has a major sewerage / drainage system repairs. Restorerz reached out to me and started the cleaning process so that the other crew members could begin the repairing. The cleaning crews were knowledgeable, respectful, courteous and efficiency. Job was completed in a timely manner. They took care of my insurance claim from the beginning to the end without having me (already stressful) involving too much in the process. read more

We had problems with the dehumidifiers shorting out the circuit breaker. Jorman came to our rescue. He was knowledgeable and kind. He went out of his way to help us. We really appreciated his patience with us and he fixed the problem. Thank you so much for sending Jorman out to help us! He is the best! read more

We had a water damage at our home. John came out immediately and assured us it would be taken care of the next day. The crew came out and cleaned everything up in a few days. The whole process was great. Restorerz handled all the paperwork and worked with my insurance. The whole process was easy and they backed up what they promised. The customer service understood my needs, was friendly, and was transparent. I received great value for the work they performed. read more

Restorerz handled my water damage emergency swiftly and efficiently. They communicated with me and helped me with my insurance claim so that I could get the claim approved and the work could be done. The insurance took a while to approve and Restorerz was with me throughout the entire process helping by contacting the insurance claim adjuster and pushing through the approval. Everything was handled for a stress-free situation for me even with the insurance delay. I am very happy to recommend Restorerz for emergency services. They respond very quickly and get things done. read more

Restorerz was incredible to work with, in what was one of the most stressful times of our lives. Our first floor flooded at 1am during a rainstorm, and Restorerz arrived for an assessment within one hour of us calling them. They then came back an hour later at 4am with equipment to help with initially drying out the house. After 3 days, they ran tests and took readings, eventually leading to us needing to remove nearly all of the affected floors (including engineered wood and ceramic tile floors). They packed out all of our furniture and stored it in a vault, without us even needing to be around. They carefully sealed off the construction area of the home, being particularly careful with our foyer's chandelier, then spent days removing the floors and readying them for another vendor to install our new floors. Chris was our first point of contact, and he was responsive, calm, informative, and reliable. He was super knowledgeable about the process and what to expect, even before they had official readings. Eduardo, Christobal and Javier were there throughout the process helping out, and each of them were courteous, responsive and efficient. We were already in an unrelated process of remodeling the exterior of our house, and they handled that inconvenience of having to deal with scaffolding and other work crews on the property with ease. We dealt with Angela over the phone to help with scheduling and billing questions, and she was fantastic and efficient as well. As we weren't always at the house during their work, there may have been other employees who helped save our house. Grateful to all of them. I hope I never have to call them again, but I would definitely use them all over again if another emergency comes up. read more

[Update to the Business Owner Response] 1. If there were alternative options, then why within your contract did you not lay thouse out? If we knew a better alternative, then we would've proceeded just like we did with the person who referred us to Restorerz. None of the alternatives were presented and only a contract. If you knew our policy, then why didn't you resolve issue #3? Even the "odd" addition to my request was because there was no upfront cost estimate given to us. I even shared the budgeting concern and the response I received was "I don't like your bad thoughts, trust us." (I recommend Yelp customers to read Evan S and Trevor D reviews on Restorerz Van Nuys location as well). 2. You just contradict what you reported to the insurance. We have on record a report of no mold from Restorerz. Now you are claiming that you remediated mold? 3. I emailed you the damaged tile photos on May 15th. This just contradicted your point on #1 if you knew that this will not be covered. In addition, the issue still has not yet been resolved. 4. You were not willing to work with us as we were given an ultimatum with a lien. Restorez puts on a pressure tactic and I'd be happy to share with anyone that's assessing this review on what that looks like with evidence. --------------- Do not sign any of their contracts and constantly videotape their work. They claim they are experts so why couldn't take give me an upfront cost estimate? The only reason why I used their services and signed their contracts, though I was also very hesitant after reading the contract, because my plumber referred me to them. My plumber asked them to take care of us instead they took advantage of us. Based on two other reviews from the Van Nuys location, I had to pull in attorneys. Do not waste your time and money with Restorerz. They make you sign contacts as part of the "administration" process for "insurance but that's VERY misleading. For instance, I raised concern of our bathroom tile being broken from their work. They said that's unsubstantiated. If I was I making multiple false claims then wouldn't I claim that they've broken all the items they moved from one part of the house to another? Also, they didn't submit anything to insurance until AFTER I signed the contract. I was not satisfied at all and yet they told me verbally on the phone the "customer satisfaction" contract was to submit to insurance. My advice: keep all written request and video tape them. Honestly, it was such a pain and headache for couple of months dealing with such deceptive business. The worst experience. Don't "trust their process" and walk away from them. Give your business to someone else. And you can find two other Yelp posts on using attorneys and having a similar experience if you look up the Van Nuys location. read more

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On August 26, 2024 we received a call from Edward who said that he was the CEO. He stated that he was going to keep his employees from doing any further work with the insurance company because of my review. He said that my review was doing the worst thing that could be done to a company. He said that clients that understand their workflow benefit from it 110% but clients that do their own thing and take a different path end up wishing that they never did. Unless the review was taken off, they were not going to put in the work with the insurance carrier. On 8/28/24 Anzhela, the Administrative Director of Restorerz contacted my husband and told him that the insurance company had only approved $11,0000 but she would make the rest of it go away if I removed my review. She gave us until 1pm. I was at work and unable to talk to him until after 2 pm. He asked her to speak with me but she refused. Today, I received an email from Anzhela stating that the owner instructed her to hold off on communication with the carrier and it would be my responsibility to take care of everything moving forward. None of this was a surprise, it was the expectation! That's exactly what their contract and a lot of these other 1 star reviews will tell you. Restorerz does not care what the insurance company approves because their contract makes the homeowner liable. Like my insurance adjuster told me, they don't have the supporting documentation because they are overcharging but with this contract , they don't have to! They will just bill you. And that is what they have done. I didn't post this review to bad mouth this company. I should have never trusted them. When I had reservations about the contract, I should have never signed it. I have to deal with this very expensive lesson. I posted this so that others will not get taken advantage of in the same manner. Make sure that whoever you work with full discloses items in their contract that may be a red flag, Restorerz does not do that. Make sure that they are approved vendors for your insurance company when they tell you that they work with your insurance company, Restorerz is not. Make sure that when they tell you that you can trust them, you can. I do not trust this company. The estimate that they refer to was dependent on the work. They didn't do any that amount of work. If they did, then they would provide the supporting information to the insurance company and they would have been paid. The entire overinflated amount of almost $19,000. read more

No one wants to call in a service like this because it means something went wrong. But almost immediately John came out and assessed the situation. We also worked with Anzhela on the administration side of thing, she was super helpful, explained things clearly, and helped us navigate a confusing experience with our insurance company. read more

I can not say enough good things about the Restorez team. Woke up to a flooded home, and I called Restorez. Nick and his team were at my property within the hour and saved further damage through their efficient and professional response. Nick is an absolute pro and provided me and my family with the peace of mind we needed in a stressful time. read more

Great service and very professional! Thank you for the quick response and helping me out. Definitely referring my real estate clients to you and your business. Everyone there is so friendly and welcoming! They worked with my insurance company and took care of everything! Thank you so much! read more

Unfortunately we had a water leak that went unnoticed for quite some time. By the time we realized what was going on the damage was done. The plumber could not do the work at the time they came as they found mold inside the wall. We immediately looked and found Restorez Emergency Services. John was at our house right away to give us a quote and get a team to come and clean it up. The team he sent was great, they took great care in the tearing and disposing of everything. I was able to get the plumber in to fix the pipe and Restorez left fans to dry the area. Anzhela has been super helpful post the work in dealing with the insurance. She was able to walk me through the claim and what to expect. Thanks for everything! read more

Amazing company! great wonderful workers and caring about you at a very difficult time. Highly recommend them. Thanks, Nick, Simon, Eric and Jorge and everyone else that works very hard for us! We appreciate you very much. read more

Cris, Ceaser, and George all deserve a 5 from me. They are all so nice and helpful, anything I ask, They take the time to explain. We are just getting started, but so far I can't believe how careful they are. I don't know all the names but all the guys are working so hard. Darlene Y read more

I called Restorerz for help over a weekend with a burst pipe. John G did a great job helping me to understand next steps in this big, emergency project. I've never had to work with multiple repair companies simultaneously and trying to do it all remote was a huge concern. Throughout the process I did have a lot of questions and Anzhela and John were highly responsive and knowledgeable. They did a great job helping to move the project along for both insurance and my own peace of mind. If you are working on a water remediation project and need immediate help, I would recommend Restorerz for their expertise and overall service. read more

Restorerz did a great job helping us get back into our house after the Eaton Fire. I would like to shout out Anzhela as it was she who went above and beyond to help us during this very stressful time. Anzhela was always available to take our calls - she was empathetic, knowledgable and strategic when it came to dealing with our insurance company. Thank you, Anzhela! read more

I had a fantastic experience when they handled a mold issue in my home. Bia or beatriz was the person who connected me, and she set the tone for an outstanding service experience. She was professional and attentive, making sure all my concerns were addressed right from the start. The team went above and beyond my expectations. They quickly assessed the situation, used all their equipment to remediate the mold, and ensured my home was safe and clean. Their expertise and efficiency were truly impressive. What stood out the most was their dedication and thoroughness. They turned a stressful mold problem into a smooth and manageable process. I highly recommend them for their exceptional service and reliability! Pricing is very competitive too for what value you get read more

Everything went smoothly and quickly. They' are quick and responsive to the phone calls and questions. read more

Similarly to another review I saw, I also hired Restorerz for a small job that they tried to overcharge for. There was flood damage from a pipe burst under my home and they were hired for remediation. Rather than go under the house and clean out any of the affected soil, the techs that showed up threw some absorbent material (akin to kitty litter) and set up 2 fans in conjunction to a dehumidifier. They came to pick up the fans and dehumidifier about a week later. The total time they spent at the house working was 1.5 hours. I know this because I have 11 security cameras on my property and had everything recorded from the moment they arrived from the moment they left. They sent a bill for about $11,800. In the bill they listed numerous services that they never did, and even claimed 32 billable hours on one section. Signing also states that I would be responsible for whatever insurance doesn't cover, but over the phone a billing rep assured me they aren't in the business of "screwing people over". When I called about this I was essentially ignored as the representative said "don't focus so much on the numbers, just send it to your insurance, trust the process". So I consulted with an attorney then sent an email listing everything that was wrong with the bill, and included the security camera tapes. Their response was that they sent me the bill as a courtesy and that I already signed an agreement to pay them. But then the rep went line by line to my response and reduced the bill down to $4,100, saying that his men "should have" done those things. He said he had been fair and would not change anything else on the bill and refuses to communicate to my insurance. Then they started threaten me with lien letters, for the $11,800 even. This bill for $4,100 still had services that they did not perform and I knew it so I asked for clarification, which was refused and responded to with strange agitated responses on their part, including telling me that he would explain the science of their work if I wanted to pay him an hourly rate for the explanation. He followed that by saying he never looked at my security tapes showing what work his team actually did, and said that he never will. So they removed about $7,700 from the bill without even looking at my security footage? As for the remaining $4100, I was very fortunate upon explaining the situation to my insurance that they covered it despite the fact that Restorerz provided 0 evidence of any of their claimed work. The kind of situation that requires you to hire someone for this type of service is going to be stressful enough, don't make it harder on yourself by hiring the wrong people. read more

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Good communication from beginning to end. small hiccup with insurance they had to adjust for what insurance paid out. Anzhela was terrific.

Jesus, victor, Javier and the other 2 guys that did the work at our kitchen work professionally during the entire time. Their work was clean, they were always very nice and understanding to our needs, and most of all, very informative and helpful with every question and all our concerns during the tough and hard we experience. high recommended! read more

Javier was very helpful. He was on time and explained what the workers would be doing. He spoke with me frequently to update me on the progress of the job. read more

I wanted to take a moment and thank Nick and his team for coming to my home so promptly and ensuring that no further damage occurred. They were professional and efficient. They were respectful of my home and made sure everything was packed out with no additional mess to my home. I would recommend them for anyone who needs emergency restoration services. read more

Professional and informative. Answered all of our questions and provided access to ancillary resources.

I had a water leak in my primary bathroom shower back in December and hired Restorerz for the mitigation service. I initially met their project manager Edgar, who assisted me in filing a claim with my insurance company. He was helpful in communicating with the adjuster and keeping me updated with the status of my claim. To make a long story short, there were some hurdles in getting my claim resolved. I got in touch with Anzhela, who was very empathetic. She tried her best to help me out given the circumstances. I appreciate the time she took to hear out my concerns. This was a stressful experience, but Restorerz was there to ease that away. I want to thank everyone in the team for their hard work, professionalism, and dedication when working on my claim. read more

Joel was very helpful and knowledgeable in helping me deal with my water leak issue on the second floor. Highly recommend!

I recently had the pleasure of working with Restorerz for water restoration services, and I couldn't be more impressed with their performance. From start to finish, their team demonstrated a high level of professionalism, expertise, and dedication. Mid July, in the middle of the night, I was woken up by water seeping through my light fixtures into my house. It turns out my upstairs neighbor was doing laundry and it began to over flow. Not only did it affect my unit but also the common hallway and my adjacent neighbors as well. I was so stressed and overwhelmed because I did not know what to do! I went on-line and looked up the top restoration companies in my area and found Restorerz. I gave them a call and was warmly greeted by Brikxy at the call center. Brikxy assured me that help was on the way! Nick and his team arrived on-site quickly after our initial call, which was crucial in minimizing the damage. They conducted a comprehensive assessment of the damage and explained the restoration process clearly. I was so thankful that they arrive with drying equipment to start dehumidification process which they handled efficiently and effectively. They meticulously monitored the progress and made necessary adjustments to ensure optimal results. I was assisted with excellent customer service at the call center. Andrea and Brixky were always available to answer questions and provide updates. Once the claims process moved on the the next phase with the billing portion, I was greeted with kindness and patience by Jenny. She thoroughly explained the entire process and set an expectation on what I could possibly expect. My insurance carrier is terrible so Anzhela, the manager had to step in and assist me in getting my carrier to do what I pay them to do and cover the costs for my loss. She is exceptional and fought for me! Overall, Restorerz provided top-notch service that exceeded my expectations. I highly recommend them for anyone in need of water restoration services. read more

Quoted me 10k for sewage removal. Other companies quoted me far less than half. What a ripoff. Obviously didn't go with them.

I had a emergency @ my house and from the moment I made the call I was assigned a field rep who kept me informed of everything they were doing under my crawl space. They were punctual, attentive and and answered every single question I had from the biggest concern to the minor details. When the fans finally went up they came by to check on them daily and kept me up to date on the progress. From the field Rep, on site workers and CSR reps, the Restorerz staff were a class act. read more

Quick response and thorough job. Came to aid during disaster, which was immense relief! Nick was great to work with.

I'm writing a review for Restorerz, particularly for Anzhela who has been supporting me during a stressful time. My house had water damage and Mercury Insurance denied the claim. As a single mother who is also a disabled out-of-state landlord trying to manage the property myself, this has been a particularly trying time. I emailed/talked to Anzhela multiple times. She tried to stand up to the insurance company, but they were firm in denying my claim. Although i wanted to appeal the denial, she encouraged me to not to as multiple other claims were also denied and decisions weren't being reversed. To help me financially, she reduced my payment to almost 60% of the original fee. This has helped me not only financially, but stresswise, as appealing the claim could drag on indefinitely. I'm grateful for her compassion. All-in-all, I would encourage anyone to work with Restorerz. They really do want to help you in all ways. read more

Thanks to Edgar for his quick response with our family's water damage issues & his professionalism. And to Jenny for helping with our claim. We're very happy with their work. read more

I had a pipe burst/water damage that damaged my home pretty badly. Restorerz came and was able to dry out my house and prevent the damage from being any bigger than it was. The technicians were helpful with making sure that the area that was damaged was closed off so that it has less of an effect on our day to day life. The workers that came out to my house were respectful and professional. I appreciate the work that they did to help me with saving my home. read more

This place is amazing my mother which is 68 years old had a flood recently and I was stuck out of state. Not knowing what to do I was beyond stressed out. Edgar shortly after called me and said Nick we got this. He wasn't lying they removed everything and they dried everything down within a few days. My mom could not believe how polite the guys were and personally asked me to leave this review she said " they were the best company she's ever used" and they even helped her move a few things that definitely were not part of the job which saved me a two hour round trip drive to her house. I'd give them ten stars if I could these guys know how to communicate and make their clients feel valued what more could you want ? read more