Before going to Retief Skin Center I suffered from horrible acne as a preteen, teen, and adult. I've gone through some pretty intense treatments [and terrible experiences] over the years with dermatology practices. I was referred to Dr. Retief and her team 4 yrs ago and my face/life changed and finally healed. When you walk into their waiting room it's a tranquil environment filled with information and the newest products available in skincare. The front desk staff is very attentive and efficient, and before you know it - you're back to see the doctor. Note: They are by appointment only. Even if you don't need to see a dermatologist, I highly recommend visiting their esthetician Libby. She is a DREAM! Her facials/masks/miroderm/chem peels all feel like a day at the spa, when you may have only been there for an hour. I have the pleasure of this spa-like experience once a month and the prices are so reasonable that I just can't stop! Take the time for yourself and give her a call! read more

love the staff and doctors here so much they are all so wonderful and knowledgeable. They offer a variety of services from dermatology to aesthetics and even offer their own product line. A one stop shop! read more

Dr. Retief is excellent, but the billing and office management is terrible. I haven't been back in a year. I keep getting a bill for something that should have been addressed through insurance. I called and sent a letter with insurance information and nothing was ever done. read more

While I think Dr. Retief is a very good doctor and I've always felt in very good, safe medical hands, I am so disappointed with the billing and shady practices here. Always check the math. The receptionist once tried to overcharge me by $2/unit for Botox. (It wasn't a flash sale day or anything, just a regular run of the mill Botox appointment.) I had to correct her and tell her she was overcharging me. I've also later received bills in the mail for services I'd already paid for. When I've tried to call to contest it, I just get sent to voicemail. This has now happened too many times. As much as I like Dr. Retief and the other providers I've seen in her office over the years, I will not be returning due to what feels like extremely dishonest billing practices. read more

I love coming in here and getting all my 'work' done. I'm here every couple of months getting one thing or another acccomplished. My brows, my facial peels, microneedling, lasering, Botox and filler ... basically everything that one can get done I have done. The staff is so great, all of the aestheticians are top notch, and Dr. Retief found and removed a mole that I didn't think was of concern, but turned out to be. She's my dermatologist and I consider her a friend! read more

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Absolutely love this place! Staff is great and I always love my results every time- will always go here for Botox and facials

I've been going to see Dr. Retief since I moved to Nashville 4 years ago. I actually look forward to going to the office. The staff is phenomenal. The office is immaculate. My appointments are always ON TIME. I always recommend her to all of my friends. She makes me look and feel better. Her Liquid Envy from their BuffRx line has changed my life. Thank you Dr. Retief and staff for making me feel like family. read more

They don't accept walk-ins. I had an appointment with a dermatologist and had to wait 40 mins in a waiting room, because the doctor was running behind. They are always running behind everywhere, I hate waiting! So I needed a prescription for birth control to treat acne and the doctor gave me one, but only for 3 months. She said to follow up with a gynecologist later. Then I had a few questions for their laser treatments and they wanted to schedule me for another appointment just to answer those questions. Ridiculous! I don't want you I pay another $50 just to ask about their services! read more

Retief Skin Center - Dermatologists Near Me - Nashville, Tennessee

I genuinely wanted to give a good review on this office and I hate that what I'm about to say is not really a rave. The Retief office is undergoing renovation, so I tried to keep that in mind during my awkwardly uncomfortable experience in the waiting area. I wasn't a huge fan of listening to the admin answer the phone 10 feet away from me and ask people questions about what was bringing them in. Billing was not discussed with me and I'm honestly concerned about it now that I've read some of the other reviews that complain about the billing process. I'm choosing to be hopeful that it has improved. I'd arrived early enough to have plenty of time to fill out my forms, which by the way, need to be reprinted because the copy is running off the page/illegible in some areas. And for 30 minutes past my appointment time, I sat silently untangling the admin's pile of printer & computer chords with my eyes. So after the long wait, when I was finally called back, I was already kind of less than impressed and was hoping to be wowed by the doctor. The assistant, nurse, not sure who she was-- took me back to the room and asked lots of questions and took lots of notes about a skin condition that I've had in one form or another for about 2 months. She gave me some pamphlets to read regarding the Retief practice, and after the 3rd typo in the first paragraph, I just put them in my purse. So then I met Dr. Retief and while her demeanor was approachable and lighthearted, I felt like I couldn't quite take her seriously. She didn't ask me any questions, so I assume the assistant/nurse filled her in and she didn't feel the need to talk to me about my skin at all. She just looked at it for about 10 seconds and told me that whatever it had been was fine now and it might take up to a year to clear up. I asked her questions about it and she said "you've been looking at it too much, put a bandaid or some tape on that and forget about it." There was no magnifying glass, no light, no nothing. I for sure got a more thorough exam when I went to a walk-in clinic with it. I don't doubt her intelligence and I'm certainly not saying that she's wrong. Maybe it was obvious to her what my condition was, but it was handled in such a lackadaisical way that I struggled to have confidence in what she was saying, which she bluntly called me out on multiple times. She clearly knew that I was nervous and concerned about being there, and I would've loved for her to have taken more time to have a bedside manner in which she appeared to be a little concerned with the history of my issue. She didn't offer any alternatives or products to speed up the healing process, and there are some. I know because I googled them when I got home. She just put some adhesive tape on it and told me to "apply sunscreen if you're outside and quit looking at it so much." I'm sure some people love going to Dr. Retief but if you're the kind of person who wants to feel "listened to," this is probably not the dermatologist for you. read more

Have never been seen here before 20 mins after my appointment time... Last time during a dermablade part of my eyebrow was shaved off. Office manager expressed concern and said she would look into it, but no follow up. Won't be returning read more

I've been a patient of Retief Skin Center for over a decade! Dr. Retief and Dr. Missy are the best! They've kept my skin safe, clean, and cancer free! I love all of their staff! My monthly facials with Lauren are so wonderful! My skin has never looked better and I feel and look amazing when I leave! Any injections I've had, have been done with expertise and care! I'm a bit of a scaredy-cat and they always make me comfortable and at ease! Check this place out! It is the best dermatologist office in town!! read more

I have been going to Missy for the last 10 years for my eczema issues that can sometimes require steroid intervention. The last few times I needed a refill and my pharmacy sent in a request a Retief skin center they took weeks to approve and ONLY after I called them myself and left several messages. I have finally called it quits with them because of this. Long story short- Do yourself a favor and find a more caring and professional dermatologist that will take care of you and your family needs in a more timely manner. read more

Libby is the best! My skin is always glowing when I leave her after getting a signature facial. Incredibly relaxing and worth every penny. She even helped me get rid of an annoying sunspot that other laser places said wouldn't be able to be lasered (was given some cream instead which never worked) so I am SO thankful!! read more

I suffered two permanent major injuries under Dr. Retief's care, which include equipment that malfunctioned and also permanent scarring and discoloration on my face from a laser procedure she should not have performed. I have since consulted several world-class dermatologists and plastic surgeons who agree that Dr. Retief did not do her due diligence in explaining the risks and avoiding the procedure based on my skin tone. Do not make the mistake I did, or at least get a second opinion!! read more

Really poor coordination with electronic scheduling. After accepting and sending confirmation via their website, staff took call-in appointment and scheduled over the online appointment! Not only that, but confirmed that that is they "way" they do it. So DO NOT USE ON LINE SCHEDULING TO MAKE APPOINTMENTS...they do not work and are not scheduled. read more

Staff seems to exploit disable patients who can't make wise decisions about their own health care for the sake of money. When issues are brought into their attention, no one owns the problem and proactively tries to resolve it. Bad business that unfortunately comes across as uncaring and greedy. read more

The nurse practitioner I met with was very nice. She recommended I buy one of their products that they were selling which I was hesitant to do because it's clear they have partnered with that company and try to sell every patient on this product. I declined the product and got a prescription for a face wash. The reason I am only giving this place 2 stars is because their service at the front desk regarding payment and insurance was very incompetent. I was first told I did not have to pay anything. Then when I questioned what my future bill would be, she looks at my sheet and says "oh actually you owe $75" this got my attention because she seemed very unaware about what she was actually doing. So I responded and said "even with my insurance?" And she said yes. I questioned her again. Then she went and started whispering with another receptionist and came back and said that I indeed owed $75. I then mentioned that right there on my insurance card showed I have a $20 copay. She went back and whispered with the other lady, came back and said "oh we must have missed that. You only owe $20 and will be billed for the rest". I paid my $20 and left, frustrated at the lack of competency and glad I didn't just pay what she had said originally. I just got my bill and I only owe $15. If I had not had been smart and questioned them, I would have paid $40 more than I had to. This was very frustrating to me. I was supposed to set a follow up meeting but I don't plan on coming back based on that experience and that fact that I would probably just be pushed to by another product they were selling. read more

Horrible service. After sitting there 45 minutes past my appointment time, (55 minutes if you count the time they told me to show up early for paperwork), I canceled and left. If you are running behind, common courtesy would be inform the person sitting there waiting. It is incredibly rude and unprofessional to be that late- they clearly don't respect their patients. If that is my first experience and the manner in which conduct their practice, no way would I trust them with my care. How would they treat me if I showed up 45 minutes late without so much as a phone call? read more

I came here for relief from persistent acne and was advised I needed to purchase several BuffRx products from their office. I was not satisfied and saw very little progress after a few office visits. After going to another dermatologist it turned out I only needed a prescription for a topical antibiotic and Adapalene. My skin is now cleared up and only took about two months to see the FULL effects (I noticed vast improvements within the first two weeks). I wish they had spent less time pushing their products and more time actually trying to help me. I did find the staff very pleasant and courteous and this may be a great place for other dermatological concerns, but I must be honest about my own experience. read more

(Read first review) It just continues to get worse....it took almost 9 months to get a refund on a product I returned (within the first two weeks of using). After numerous calls that were not returned, I finally went over to the office in person and was shuttled into some back billing room to explain my case - it was literally as if I was explaining it to these people for the first time. They were nice, they were somewhat apologetic, but COME ON. Fast forward to here and now......I am having to call them again and again because they are still billing me for services from almost a year ago that I paid for three or four months ago. The bill just keeps arriving in my mailbox. I don't know what it is with this place, and I am usually very understanding and will give them the benefit of the doubt (and not write such a scathing review), but this is just insane. The burdens that have followed me after one visit here that I wasn't even pleased with is certainly not worth it. I'm just hoping if you're reading this you will proceed with caution....go elsewhere. read more

I cancelled an appointment over 24 hours in advance and was told, even though I was rescheduling, that I would have to forfeit my $100. deposit. The receptionist said I had to give a 48 hour notice. I was never told that or read on line in the beginning. I would never schedule any type of treatment with this type of cancellation policy. read more

I've suffered with teenage acne that followed me into my early 20's. The staff at Retief Skin Center has made the process a breeze. I've recommended countless friends and colleagues to the office and everyone has the same experience--Dr. Retief, Missy, and Dr. Gelbard are so knowledgeable and friendly. read more

I went in for a simple skin "bump" removal on my forehead. Waited for the nurse practitioner to see me. Probably about 30 minutes before I was seen. She was friendly enough, but do not expect a true doctor visit experience. They are going to see you for one thing and one thing only. When I questioned various sun spots or areas that I wanted her to look at, she was not having it. Simply numbed and shaved the area off my forehead. When I pushed for her to look at a whitehead on my chin and neck - she made me go over to the aesthetician, who proceeded to pick at my face. Didn't help with the bumps at all. But products, very expensive products, were pushed on me from the get go by everyone. I paid over $145 that day. I went on to receive another bill in the mail for additional $22.00. That practice billed my insurance for over $255 for my visit. A pathologist billed my insurance for $172.58 for which I was responsible for $150.66. I was charged a first time office visit of $100 and $155 for the "procedure" - Highway robbery. Do the math = over $400 to remove one small bump from my face. I will never go back and will tell everyone that I know to run the other way. Glorified spa and not a good one. read more

I would like to say that this dermatologist office and the service they provide, as far as the medicine is great. However, the billing department is AWFUL. They were with one billing company and decided to convert the billing to in house and the transition was awful. I had basically two accounts with the same office and was unaware of one of the accounts until they sent it to collections without any attempt to collect the debt on the account I had no knowledge of. Specifically, the monster of their billing department is Kameil Hopkins! I had the unfortunate experience of encountering her regarding my bill and she was the most rude, condescending, unprofessional, disrespectful, negative, and overall disgusting human being I have ever met from this office. She made no effort to seriously assist me and never let me complete a sentence without overtalking me to some degree. This was the most horrible representation of this office I had ever seen and when I told her this she found it quite humorous in her efforts to chuckle and make snide remarks continuously. This office has made my skin look good, but with the treatment I got, I will not be returning unless I hear back from Dr. Retief, specifically, and receive and apology for my treatment. read more