My battery was dead. I contacted my insurance company and they dispatched Hughes Towing. Jeff…read morearrived earlier than the scheduled time was friendly and efficient. Having car trouble can be very frustrating, Jeff took away the stress and it all ended well.

I don't write many reviews, frankly I don't like the time it takes for a thorough detailed review…read more However, this interaction left such a sour taste in my mouth, that I feel like have to. Maybe it'll prevent further persons from using this compnay. I wouldn't even allow my insurance company to pay these people anything if they ever wanted to use their services. So here it goes.. This company towed my UTV on my personal trailer, from my personal property. It wasn't abandoned on the side of the road or anything like that, and even if it was, this is not how this should have be handled. They towed my UTV away ON a trailer as one! Then waited a day for the "guy in charge to be in" so they had time to remove it OFF the trailer, so they could charge both ME and the trailer owner the tow fee, all because the trailer had a different registered owner! Had that UTV been in an enclosed trailer, would that have been done? No wouldn't have been done, I dont understand why it was done in this instance. The tow fee should have just been for the trailer it was on, not what was on the trailer separately. I had to pay double tow fees for this service. I was charged for tow/hook fee that should have been paid by the police station to tow to their impound, because they towed it there first, then towed it to their impound yard months later from the police impound at the police request. I was charged for both and storage fees for two days even though they were contacted the first day but because the "guy in charge" wasn't in, I was forced to leave it another day and pay an additional storage day. The phone number that is on their truck and the website is not an on call number, it's to the office, which we called during their normal business hours. I feel like the compnay intentionally did this to collect double for this service. The first day I tried to get it, I was outside the tow yard, I could see it still on the trailer. If it was a matter of me just asking for the UTV and not the trailer, and thats why I had to pay separately, why was the UTV ALREADY off of the trailer when I spoke to him on the phone before I even got there, he told me "it's not on the trailer" He must have decided to check if it was the same owner on the first day and was waiting to hear back to see if he could get couple the pay on it. Because the funny thing is that I got a notice from ADOT that the UTV was towed to their yard (which it was not, I called the tow yard to verify, they said it wasnt) but they registered owner of the trailer never received a notice from them. Sounds to me like they were going to try to keep it. I dont even mind paying the fee once! But twice? For one damn service!? Come on now! How is that okay!? The pricing on there office also does not say anything about being charged separately like this for situations like this. I took pictures, just in case they try to add it and say it was there the whole time. Greed is a bad thing..it ends up making you loose more than it was worth.

Arrived quickly. Friendly, helpful, and informative. JR went above and beyond. If you need to be…read moretowed, he is the kind of person you want to show up.

Our son's car broke down at school, we learned of a new local company, KSD towing through our…read moreinsurance agent. JR was quick and responsive, kept us in the loop when he was going to arrive and extremely professional. We will definitely use him again if we ever have the need. . . Knock on wood!!!

I cannot say enough about this business. I called and spoke with Grady and boy did he do right by…read moreme. First off I got an amazing price for my tow compared to other places, and from time I called to pickup was 15 mins. Thank you Grady and Steve the tow truck driver you guys are absolutely amazing God bless you for helping me today. recommend.

Steve did an awesome job. He took pics and also took no time for him to get to me. He towed…read morevehicle to house and helped to get it in garage. Really sweet guy. Very professional and helpful. Will recommend them.

Subject: URGENT FORMAL COMPLAINT - Child Safety Concerns, Misleading Charges, and Failure to…read moreProvide Adequate Customer Service To Whom It May Concern, I am submitting this formal complaint regarding the unacceptable treatment I received from AAA during a recent roadside assistance incident. I am beyond disappointed by the lack of concern, empathy, and urgency shown by your organization during what was a dangerous situation involving both my 11-year-old son and myself. I became stranded on the side of a busy highway with a flat tire. Traffic was passing at high speeds, creating an extremely dangerous environment. I was not alone--I had my 11-year-old son in the vehicle with me. As a parent, there is nothing more important than the safety of my child, yet throughout this experience I felt that AAA showed little to no concern for the risks we were facing. To further complicate the situation, I am a diabetic. Stressful situations and extended delays can create legitimate health concerns. Despite explaining the seriousness of our circumstances, the representative I spoke with, Cindy, showed no sense of urgency and no meaningful concern for our safety. At no point did I feel that AAA was treating this as the emergency situation that it was. What disturbed me most was the apparent focus on money rather than member safety. AAA advertises itself as a company that provides peace of mind and protection when motorists find themselves stranded. However, when I needed assistance, I felt as though policies and payments were given more attention than the fact that a child and a member were sitting dangerously close to high-speed traffic. The situation became even more frustrating when I was informed that the additional mileage charge would be approximately $60. Based on that information, I agreed to proceed. I later discovered that the actual charge was $92. This is a significant difference and raises serious concerns regarding transparency and accuracy. Had I been told the correct amount from the beginning, I would have been able to make an informed decision. I am demanding a clear explanation regarding the following: Why was I quoted approximately $60 and then charged $92? Why are AAA members required to wait 48 hours before certain membership benefits become active? How can AAA justify charging significant additional fees after members have already paid for a membership? Where are these charges and restrictions clearly disclosed to consumers? What specific procedures are in place when a member is stranded with a child in a dangerous location? Why did the representative appear to show so little concern for the immediate safety risks involved? As a paying member, I expected AAA to place safety first. Instead, I was left feeling abandoned, frustrated, and misled. The reality is that my son and I were sitting on the side of a highway with vehicles speeding past us while the company that claims to protect motorists seemed far more concerned about fees and policies than the well-being of its members. This experience has seriously damaged my confidence in AAA. I joined because I believed that if I ever found myself in an emergency situation, AAA would be there to help. Instead, I was left questioning whether member safety is truly a priority within your organization. I am requesting a formal written response addressing every issue outlined in this letter. I also request that this complaint be reviewed by management and that appropriate action be taken to ensure that future members, especially families with children, are not treated in a similar manner. If I do not receive a satisfactory response, I will consider sharing my experience through consumer review websites, social media platforms, and other appropriate channels so that others can make informed decisions regarding their membership. No parent should ever feel that the safety of their child is secondary to company policies and fees. Unfortunately, that is exactly how AAA made me feel during this incident. I expect a prompt response. Sincerely, Dan Schroeder AAA Member

called early this morning and Shawna answered promptly, explained where I was and where my car…read moreneeded to be towed to. She called me back a couple minutes later with a quote, I agreed to it and she said someone would be out in roughly 16 minutes. Truck arrived as schedule, James was pleasant, he loaded my vehicle and we were off to the mechanic. great service, I recommend them.

Got stuck in the mud in my beefy capable 4x2 jeep. Called Harvey's way and got pulled out the deep…read moremud with no problem . Showed up ahead of schedule price was affordable and didn't change when they showed up on site. Very professional company with great communication. Really got me out of a self inflicted jam ha!

Simple the best! Did a outstanding job. Will go with them again great customer service.read more

Have used service several times with different vehicles being Towed , provides great high Quality…read moreservice would highly recommended his service and would use again has met ETA's every time Thank You Kevin

Kind all females from what I see. Great service got an estimate same day free!…read more Website does not update hours tho during holidays, sadly had to figure this out for the week of thanksgiving I got there and just saw a note are closed.

I mean this in the nicest way possible but this place is literally the worst repair shop I have…read moreever dealt with in my life they are beyond terrible from bad communication to the point where they will block your number if they get irritated that you're calling back on the day they said something would be ready. Unprofessional also decided to cuss at me through the phone because my car has been here for over three months and I'm trying to get an estimated date so I can get a rental and what not also told me in person they don't normally work on this type of car well, they probably should've said that before they accepted the work just terrible all around every single day. They told me that the car would be ready. It has never been ready on that day. I would highly suggest taking your car to whatever verified repair dealership for your car brand over this any day. Please trying to help anybody who sees this and doesn't want to waste their time. Avoid this place at all cost. I promise you almost any other shop will get it done faster god bless I hope yall figure things out and again like you said in person you normally don't do these type of cars and what not should probably have some type of sign or some type of way to give the information that you don't work on these type of cars cause it's very evident that you don't work on these type of cars in your work

My roadside service sent them for a car unlock. the ETA was 40-70 mins. They were there in 15mins!!…read moreTook less than 5 minutes to get my car unlocked!! The tech/rep was courteous and professional and very efficient!! Highly recommend!! Would use them again!! Got to my next appointment on time because of them!! Ty Knight Towing!!

I wanted to give them zero stars but I'm required to give them one…read more This company is the worst!!! They were dispatched by my insurance company to pick my car up at another towing/storage yard and transport to the repair shop. I received several text messages regarding their ETA being within 30 minutes and then nothing. I called my repair shop to confirm they had my car and was informed that it had not been dropped off yet. I then contacted Knight towing and was told that they did not receive the required paperwork for release of the car so they cancelled the order. No call. No update. And naturally it was a Friday, the lot storing my car closed at 4:30 and did not reopen until Monday. I contacted my insurance company and made sure that they submitted all the required paperwork and we were ready for pickup on Monday. Monday comes around and I again received text messages confirming that Knight towing had been dispatched and was on their way. Again crickets...and this happened twice that day. Both times I contacted them they said that the order had been cancelled due to missing paperwork but no attempt was made on their end to get the paperwork. I again spoke to my insurance company and re-confirmed that they had everything they needed for now, a Tuesday pickup. Tuesday comes and goes the same as Monday. Only this time when I called to see why they failed to pick up my car the woman on the phone said that they never had an order for my vehicle and had never heard my name. This was the final straw...this time I called the company that my insurance company uses to assign towing services and talked to a lovely woman who was very understanding and willing to help me. I requested that literally any company other than Knight be dispatched and she was able to make that happen. She was also able to confirm that the company had access to all required paperwork in order to pick up my car. And guess what!?! They picked up my car this morning and had it to the repair shop by 10 am. In conclusion, never call Knight Towing for fast or reliable service. Take your money elsewhere.