I rarely, if ever, leave a 1 star review and Revival earned a single star this past Sunday. Flying in from Seattle, home of the Best New Restaurant, JuneBaby, and its Sunday night fried chicken accounts for a line out the door, I was excited to try yet another fried chicken restaurant in the "North." So excited that I went straight to Revival from the airport, towing multiple bags with me. 4 hours of travel and what I encountered was discrimination by its staff and management.
Upon arrival, I saw there were vacant tables. Staff walked aimlessly past me. When I made eye contact, they looked away and chitchatted amongst themselves. I took a seat in the waiting area and waited for 5 minutes. I then walked up to a server and requested a table. He advised me to go back to the waiting area. A family entered and the same server rushed up to the family and offered them a table. I walked up to the server again and asked for a menu, and he asked if I wanted a takeout order or to sit at the bar. I requested to eat in. He asked me to wait and then a couple arrived and another server seated them immediately. I continued to wait. I became frustrated and was about to walk back up to the server when three young women of African American descent arrived. The four of us waited in the waiting area. No one came to offer us a seat. I walked up to the server a third time and asked to sit at a dirty table, requested chicken and waffles for here, and 1/2 a bird and side of mac to-go, and my check. After having to wait as long as I did for a table, I knew it'd be a long time before any server would come to take my order, check in (if they did), and bring me my check. I was a single female in a town where I knew no one else, and I didn't want to stay out past dark. The server seated me at the bar. I received my food and check within 10 minutes of sitting.
An elderly man arrived and waited with the group of African American women. He, too, watched other families and couples get seated before him. He became frustrated and asked the server in a loud and angry tone why he wasn't seated when others were. The server quickly offered him a table, but the man confronted the server, "These girls have been waiting longer than me!" The server rushed over to his manager, who was standing near me, and explained the situation with the "aggravated" man. The manager advised him to apologize to the elderly man only. The man exclaimed, "But these girls were here first!" The server finally seated the girls, and shortly after, the elderly man was seated close by.
From all of this, Revival has let me down. Minnesota is known to be the "nicest" state, but at Revival, I encountered discrimination at all angles. I experienced it and I witnessed it. This is bad service at its worst. I shared my experience with people in Seattle, of all ages and races, and was encouraged to share my experience on Yelp. I have never left a restaurant in tears and so disappointed, and this restaurant gave me that experience. What I do have hope for is fellow restaurant patrons like the elderly man. Thanks for being an ally, whoever you are. read more