Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.

What a great shop. My son and I dropped in on Saturday because he needed new tires. They found a…read morevery affordable package to get him four new tires. They were very efficient, knowledgeable, and personable.

1 hour for a flat. They charged me 32 dollars for doing it when in other big O it's free and they…read morescratched my rim. Terrible service

I wish I can do 0 star. It's been a month that we took my car and now it doesn't start!!! I'm going…read moreto get it out of there ASAP. This is ridiculous and pathetic, they don't know what is wrong with it,they don't answer calls or texts. A month of waisted time. Plus he drives the clients cars as if they are his. Please DO NOT do business with him. What a frustration

Great experience all around, I had been calling places to get my oil changed but most places…read morecharged too much or couldn't see me for a few days. This place had great service and ended up charging me less than Walmart does because I brought my own oil and filter. Would highly recommend.

There were two cars ahead of me but as soon as I pulled up and was greeted, I was able to pull in…read moreand get help. John was nice and professional. Didn't push or try and up-sale me on extra add ons. He helped me get the best discount and other guys working on the car did great. I went for the convenience and quick service. Took two cars and obviously I wanted it to be cheaper but was willing to pay to save time. It's tucked back down the street but easy to find.

Today the hubby, Ralph, and I went for an oil change. We love our sweet honda, which I named…read moreRhonda, after our first dog. Tyler was such a charming gentleman, helping Rhonda stay golden. Special thanks to the other young man, John who was quick and got our car all fixed up. We will be returning. Thank you for the premium service.

I'm so sad to have moved too far from Clegg…read more I have taken four different cars to Clegg over 6 years for a whole menagerie of reasons. They are always honest about their pricing, even when it is higher than other garages in the area. They have explained to me why they would charge what they do, and if I can't afford that, where to go for cheaper service. Because of their honesty on that front, I trust their judgment and pay them more. So heads up, service may cost more here, but I felt like they were honest with why.

I happed to break down in this parking lot, so I didn't have much of an option, but I soon became…read moreso thankful this was the auto shop I ended up at! I had super great service! From the front desk team to the crew who serviced my car. The team was very prompt and gave me explanations to ensure I understood what was going on with my vehicle.

The employees were super kind. They helped out a lot and were super fast in getting my oil changed.read more

Amazing service!!! I was lucky and was the only customer when I got there. It took them like less…read morethan 5 min to fix the rock chip! But to be fair, this doesn't happen all the time. The last time I went, there were a lot more people, so I had to wait for about 30 min for an oil change, but they still provided quick service. Just call before going and check if there is a line. Also, I have to give a big shout-out to Chris and the people who fixed my car. I often feel intimidated going into an auto shop and worried if they will overcharge cuz I'm not familiar with car stuff, but I had such a great experience this time! Chris was incredible, friendly, patient in explaining things, and made things easy for me. I will only go back to this location for car repairs from now on! (I mentioned this location and not just any Jiffy Lube because I had a bad experience at the Provo Freedom location just 3 min away)

Connor & Bradley, along with their amazing staff, are beyond efficient!!'…read moreConnor gave me the breakdown with a sheet that displayed items that need to be fixed. He was very pleasant, easy-going. My only complaint was that I forgot my $25 coupon.

I would never go back to this location. It took very long to get a simple oil change. I felt like…read morethey were recommending a lot of unnecessary things to up-charge me. I got in after they were done and my jockey box was stuck open. I had to get the guy to come move it around until it finally went back in place. Then I started driving and noticed they didn't fully close my hood. Overall, bad experience and would not recommend.

I got an oil change and the service was quick and the staff were friendly and the complementary…read moredrinks in the lounge were a great addition! I'll definitely be going back the next time I need a service.

Don't trust this place. My mom went to this place for an oil change. They told her there were all…read morethese problems with her car. She ended up paying over $400+ total. They ripped her off. Be careful.

Amazing service! We came with a problem that they solved super fast and incredibly cheaply! I…read moreheartily recommend

Doug knows what he's talking about and is honest...what more could you ask for? He's helpful and is…read morein no way trying to rip anyone off.

100%. Honest place looking out for those customers. I got an oil change a month ago and forgot…read moreand they could have just did another one however they showed me I just got one and they topped it all off for me. I worked with Jay, Kiki, Nevneh. They were so kind and have great customer service

This place is very friendly if they don't screw anything up but when they do, they will not take…read moreresponsibility, they'll be rude, and even accuse you of lying. I came on exclusively for an emissions test and car registration. After dropping it off they called me to ask if I wanted to rotate the tires, do an oil change and change my brakes. I said sure. I came back to pick it up, paid $530 and only realized after they had closed that they didn't do my emissions and registration. The one thing I came for. So I bring it back the next day thinking they just forgot to give me the paperwork. Nope they didn't do it and told me to get in line behind everyone else in the queue. I drop it off again and ask for some kind of discount now that I'm up to $600. The manager says they can't remember that I came for emissions so they have to take the word of the guy who rang me up over mine. Cool. I end up with a $10 discount which is 1.6% for wasting over an hour of my time and messing up my order. TLDR; I ordered an emissions and registration, they didn't do it, I spent $600, they blame me for their mistake, and I get 1.6% off my bill. UPDATE: It turns out they botched the brake job on my rear right tire. I suddenly became aware of a grinding noise as I turn down the music on my way back home from Salt Lake. The grinding got so bad and my brakes got so finicky that I had to leave my car in American Fork and get an Uber back to my home in Orem. This has literally been the worst experience I've ever had at a store. UPDATE 2: So it turns out the mechanic who installed my brakes finger-tightened the bolts. One bolt rattled loose and was lost, while the other one almost fell off. What caused the grinding and brake malfunctioning was the fact that my brakes were barely hanging by a thread and not held properly in place. And yes, I was very close to completely losing my brakes on the highway. Up to this point I've lost $800 in time from work and have spent $50 in Uber bills and gas driving back and forth. The regional manager for Jiffy Lube reached out to me, which I appreciated. But then I was offered a certificate for a free oil change to make up for everything. That doesn't even make up for the additional out-of-pocket costs that I've had to pay through this ordeal much less multiple days of lost work or putting my life in danger. I declined. UPDATE 3: So I had to get my car there myself but they redid my brakes since the bad installation ultimately caused damage to the new brakes, replaced the lost bold that rattled off, and issued me a partial refund. I appreciate the effort to meet me halfway so to speak. It may not fully be restitution for the problems and lost time and expenses but I'm happy to meet any business halfway that's willing to try. I'm updating the review star rating to reflect that. Hopefully it was just the combination of a few people having a bad day. Fortunately my brakes didn't completely detach from my car and I was not physically harmed. I'm going to give the benefit of the doubt since a real effort was made in the end to true up a reasonable portion of the negative consequences of the situation.