I had a photo shoot for a magazine cover and needed a haircut. New to the area, and after one meh…read moreexperience I have Barbero a try. I am so glad I did. It's not really an old school spot, but the vibe is pleasant. The work AJ did on my hair was standout. He took time to look at the photos I had of my hair, walked me through a set of clarifying questions, developed a plan, and gave me an awesome haircut. Online appointments were easy to make. Simple, straightforward, and always available are three great things for booking. But man, the service...simply incredible.

Excellent cut, for a great place! Awesome, relaxing, but enjoyable environment. Def my go-to place…read morefrom now on!

DEEPLY DISAPPOINTING EXPERIENCE: Unprofessional Management at Hammer & Nails Frisco…read more Rarely does one encounter an establishment so fervently devoted to undermining its own brand reputation as Hammer & Nails Frisco. As a commercial real estate professional with substantial experience in customer service expectations, I found the management's approach here nothing short of shocking, confirming many of the worst negative reviews that populate Google and employee feedback forums (feel free to research yourself...). Further, and from a long-time franchisee myself, let this stand as a wake-up call to the franchise owner--if you care at all about the longevity and credibility of this business, immediate intervention is mandatory. --The Core Problem: Emotion-Driven Management-- I visited in June '25 with a gift card. The haircuts are subpar, but acceptable for the price. I got a membership to save $20/month but decided to cancel after a particularly poor cut (the last one...). Timeline: 10/21/25 - Submitted cancellation online; received "request received" message but no confirmation email 10/23/25 - No response after 2 business days. Called repeatedly--no answer, just an unhelpful bot 10/25/25 (AM) - Still no response after 5 business days, so I went in-person. Receptionist couldn't cancel and texted "the manager," promising to call that day 10/25/25 (7pm) - Never received the promised call. After 8 attempts and 10 minutes on hold, receptionist groaned that her manager was "in the hospital" and froze my account, promising the manager would call Monday 10/27/25 (8:30am) - Manager (April??) called irate, stating "your account is canceled and you're on a 'not to reinstate' list because you were rude to my receptionist." When I attempted to respond, she spoke over me saying "I just lost my baby this weekend and was in the hospital!" WHAAAAT!?!? This was deeply unprofessional--using personal circumstances as justification for poor customer treatment and weaponizing tragedy to guilt clients. At no point is this acceptable management behavior. FURTHER, what type of management asks a store manager to come to work Monday, after she lost a child a day before???? Makes no sense... --A Pattern, Not an Anomaly-- Research reveals my experience isn't isolated: Employee Reviews: On Indeed, Hammer & Nails scores 1.9/5 overall with management rated 1.0/5. Frisco employees cite "abuse this company puts on their employees" and management that's "very rude and condescending." One reviewer: "could have had a barber for life, but I'll never go back." Systemic Failures: Multiple locations report "overly micromanaging, lack of support," with managers who "aren't clear of their expectations," causing talented professionals to leave. Toxic Culture: Multiple sources describe management who "talk about employees badly." One reviewer noted owners with "zero experience" were hired as friends--"basically they hire bartenders and dancers to manage a luxury place." Billing Issues: While I haven't experienced this personally, multiple customers report being charged after canceling, with management refusing refunds. Reddit documents cases where managers admitted to "intentionally stealing" through continued billing. --The Bottom Line-- No franchise selling itself as "luxury" can survive when managed by the whims and insecurities of its leadership. The lack of customer-first mindset is palpable, with explosive responses replacing routine service inquiries. If owners have any interest in salvaging this brand, they must overhaul management training, customer relations, and complaint resolution--replacing emotionally volatile managers with professionals committed to serving customers with dignity. Until these failures are addressed, Hammer & Nails Frisco serves as an example of exactly how NOT to treat customers.

Booked my husband here, he was serviced by Ashley! Would not recommend, maybe with another artist…read more But he did not enjoy his experience here with her.

Terry always cuts my Hair & always does a Great job! So…read morethank you, Terry! She was very prompt with my Appt. too!

Glad this salon is practicing COVID. Thank you for accepting same day appointment and you're…read morepractically next door! This is my second visit but first haircut from Christina! Love love my haircut! She did exactly what I wanted! So hard to find Asian salons that can cut exactly my style and unlike other stylists no drama... she pretty much does what you tell her bc I know my hair better! Very thankful and grateful

cares too much about their 2 spaces of parking, even when both spaces are empty(likely due to bad…read morehaircuts, idk), they will become territorial over it If you use one of the empty spaces for 2 minutes. the owner(not sure?) has a napoleon complex, started talking about disrespect(I've never met the guy before in my life, nor would I care enough to disrespect him). Just a bad representation of a business, to start accosting someone outside their work when there's no customers to accommodate. The quality of the place is questionable, considering the person I spoke to enjoyed saying "fuck you" and "get the fuck out of here", to me within 30 seconds of talking(I was trying to be nice as this person started accosting me about disrespect for some perceived slight), if there's an issue with parking, as is common in urban environments, the solution is to call a tow truck, which wouldn't of gotten there in time, but from the reaction of the man who got unreasonably upset of me leaving and coming back within about a minute and a half(no joke, it was that short of time, he was still standing there at his door when I got back after I walked away), 911 in his case considering how desperately he needs the 2 empty spaces for his shop. Mind you, the entire time, while the owner was accosting me was longer than the time I left and came back, nobody showed up to partake in their haircuts, nobody used the other space that was fully available, and nobody would put that much degree of care into how empty parking spaces are used, besides the man who gets no business despite having "paid for" them. I think he was just upset his parking spaces he leases from the city are used more for the businesses around him than his own, and as a barber he's forced to watch it happen constantly as those around his grow while he's in the red. Enjoy the 1 star, you earned it for the unnecessary and unreasonable experience I had to endure at your place of business.

The best haircuts around! That's the first 4 words that come to mind when I think about this…read moreplace. I have only been going to Russel for a few months now but his fades are so on point I come back every 2 weeks or so. The place is fairly low key, no bells and whistles as it should be with Sports Center on or something similar. Just what you think a barbershop should be. I would say I hit the jackpot finding these guys. If your in need of a new barber or want to change it up a bit go by. They take walk-in's in the morning first thing and then its by appointment. And they book out a week plus. But its so worth it! Keep up the amazing work Russel & Jeremy. I'll be back in a couple days. Cheers Justin

My husband is super picky about his hair and let me tell you.... he came home and looked AMAZING…read more He was super happy with his haircut. Thank you so much

April is awesome. Never had a better cut - got home and the wife took one look at me and said…read more"we're making out tonight". Soooo, yeah...pretty happy.

Make a reservation the same day. I was a bit apprehensive about getting my son's haircut here…read morebecause he has textured hair. Once I arrived we were checked in and were seen very quickly. The haircut went well, she shaped up and trimmed the edges as desired.

Don't go here unless you want your hair completely ruined. My husband had long curly hair and…read morewanted an undercut, and Melissa completely ruined it. She took way too much off, way more than asked, and then made it completely crooked. Now he has to cut all of his hair off to fix it. 0/0 - what a disaster.

Great salon and great service. Mindy does an amazing job always. Go check her out you won't regret…read moreit!

Grace cut my hair today. She was great! I'd always ask or wait for her. Problem is, when I get…read moresomeone i like, they disappear soon after. I hope Grace stays because she was great and gave me the best haircut ever.

I just had my haircut at Great Clips Mckinney Hardin location. Cynthia cut my hair and did a…read morefantastic job. She knew exactly how to cut it and was very gentle and professional. I highly recommend her. Thank you Cynthia!

Enjoyed my visit, great conversation, Kevin translated my description of want I wanted and it came…read moreout great. Wish he was in Galveston!

This guy knows how to cut a head of hair. He spends 45 minutes a head.... Has to get just right,…read moretrue professional. Best of the best.

What a great experience!…read more I texted Ashley to see if she could accommodate both my boys at the same time. She responded quickly and git them both in. She was ready for us when we arrived ans even had a boy + family appropriate movie on for them. She interpreted what the boys were wanting for their haircuts and nailed it! Both of them walked out so happy and mama did too! She charged $24/each. Very reasonable and on par with what we've payed elsewhere. As soon as we left, both boys asked if we could come back to Ashley from now on. Absolutely!

Was trying out a new hair place and found Tailored in Allen. Location is so easy for me, as its…read moreonly 10 minutes from my home and bonus that it's close to FreeBirds! Studio is very clean and well kept. Very quality haircut by a very skilled stylist. Very professional and fun to chat with while getting cut. I'm sold......she has a new client!! Thx Ashley