Thankful for the courteous and professional Premium Haircut received at Hammer & Nails. Natasha and…read moreSheena provided accurate timely and stakeholder specific responses consistent with brand promise, best business practices and Philippians 2:1-5 "Therefore if you have any encouragement from being united with Christ, if any comfort from his love, if any common sharing in the Spirit, if any tenderness and compassion, then make my joy complete by being like-minded, having the same love, being one in spirit and of one mind. Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.In your relationships with one another, have the same mindset as Christ Jesus:"

DEEPLY DISAPPOINTING EXPERIENCE: Unprofessional Management at Hammer & Nails Frisco…read more Rarely does one encounter an establishment so fervently devoted to undermining its own brand reputation as Hammer & Nails Frisco. As a commercial real estate professional with substantial experience in customer service expectations, I found the management's approach here nothing short of shocking, confirming many of the worst negative reviews that populate Google and employee feedback forums (feel free to research yourself...). Further, and from a long-time franchisee myself, let this stand as a wake-up call to the franchise owner--if you care at all about the longevity and credibility of this business, immediate intervention is mandatory. --The Core Problem: Emotion-Driven Management-- I visited in June '25 with a gift card. The haircuts are subpar, but acceptable for the price. I got a membership to save $20/month but decided to cancel after a particularly poor cut (the last one...). Timeline: 10/21/25 - Submitted cancellation online; received "request received" message but no confirmation email 10/23/25 - No response after 2 business days. Called repeatedly--no answer, just an unhelpful bot 10/25/25 (AM) - Still no response after 5 business days, so I went in-person. Receptionist couldn't cancel and texted "the manager," promising to call that day 10/25/25 (7pm) - Never received the promised call. After 8 attempts and 10 minutes on hold, receptionist groaned that her manager was "in the hospital" and froze my account, promising the manager would call Monday 10/27/25 (8:30am) - Manager (April??) called irate, stating "your account is canceled and you're on a 'not to reinstate' list because you were rude to my receptionist." When I attempted to respond, she spoke over me saying "I just lost my baby this weekend and was in the hospital!" WHAAAAT!?!? This was deeply unprofessional--using personal circumstances as justification for poor customer treatment and weaponizing tragedy to guilt clients. At no point is this acceptable management behavior. FURTHER, what type of management asks a store manager to come to work Monday, after she lost a child a day before???? Makes no sense... --A Pattern, Not an Anomaly-- Research reveals my experience isn't isolated: Employee Reviews: On Indeed, Hammer & Nails scores 1.9/5 overall with management rated 1.0/5. Frisco employees cite "abuse this company puts on their employees" and management that's "very rude and condescending." One reviewer: "could have had a barber for life, but I'll never go back." Systemic Failures: Multiple locations report "overly micromanaging, lack of support," with managers who "aren't clear of their expectations," causing talented professionals to leave. Toxic Culture: Multiple sources describe management who "talk about employees badly." One reviewer noted owners with "zero experience" were hired as friends--"basically they hire bartenders and dancers to manage a luxury place." Billing Issues: While I haven't experienced this personally, multiple customers report being charged after canceling, with management refusing refunds. Reddit documents cases where managers admitted to "intentionally stealing" through continued billing. --The Bottom Line-- No franchise selling itself as "luxury" can survive when managed by the whims and insecurities of its leadership. The lack of customer-first mindset is palpable, with explosive responses replacing routine service inquiries. If owners have any interest in salvaging this brand, they must overhaul management training, customer relations, and complaint resolution--replacing emotionally volatile managers with professionals committed to serving customers with dignity. Until these failures are addressed, Hammer & Nails Frisco serves as an example of exactly how NOT to treat customers.

Terry always cuts my Hair & always does a Great job! So…read morethank you, Terry! She was very prompt with my Appt. too!

I looked in the mirror and saw an inch of roots that had grown out. How had I gone so long between…read morehair colorings? The growth from my head was silently mocking me. My birthday was 4 days away and I desperately needed highlights and a trim. I looked to good ole yelp for my "hair emergency". Luck would have it that a new salon had opened. They had awesome reviews and were right up the road. I called Saturday morning and I was able to book an appointment for that afternoon. When you walk in you see a clean sleek look of a freshly new salon. It had been open for only a few weeks. It's absolutely pristine. I was greeted by two smiling faces. The owners are a mother/daughter team. T (Teri the mom) and C (Christina the daughter) Salon. Between the two ladies you have over 20 years of styling expertise. The services I received was a full set of foil highlights and a trim. My color was sheer perfection. My highlights were amazing and the hair color was just what I was hoping for. My hair cut trimmed off all the split ends. It was all finished off with a wash and blow dry. Come out a support a local business. If your looking for a new stylist look no further. I now have "Happy" birthday hair!

cares too much about their 2 spaces of parking, even when both spaces are empty(likely due to bad…read morehaircuts, idk), they will become territorial over it If you use one of the empty spaces for 2 minutes. the owner(not sure?) has a napoleon complex, started talking about disrespect(I've never met the guy before in my life, nor would I care enough to disrespect him). Just a bad representation of a business, to start accosting someone outside their work when there's no customers to accommodate. The quality of the place is questionable, considering the person I spoke to enjoyed saying "fuck you" and "get the fuck out of here", to me within 30 seconds of talking(I was trying to be nice as this person started accosting me about disrespect for some perceived slight), if there's an issue with parking, as is common in urban environments, the solution is to call a tow truck, which wouldn't of gotten there in time, but from the reaction of the man who got unreasonably upset of me leaving and coming back within about a minute and a half(no joke, it was that short of time, he was still standing there at his door when I got back after I walked away), 911 in his case considering how desperately he needs the 2 empty spaces for his shop. Mind you, the entire time, while the owner was accosting me was longer than the time I left and came back, nobody showed up to partake in their haircuts, nobody used the other space that was fully available, and nobody would put that much degree of care into how empty parking spaces are used, besides the man who gets no business despite having "paid for" them. I think he was just upset his parking spaces he leases from the city are used more for the businesses around him than his own, and as a barber he's forced to watch it happen constantly as those around his grow while he's in the red. Enjoy the 1 star, you earned it for the unnecessary and unreasonable experience I had to endure at your place of business.

The best haircuts around! That's the first 4 words that come to mind when I think about this…read moreplace. I have only been going to Russel for a few months now but his fades are so on point I come back every 2 weeks or so. The place is fairly low key, no bells and whistles as it should be with Sports Center on or something similar. Just what you think a barbershop should be. I would say I hit the jackpot finding these guys. If your in need of a new barber or want to change it up a bit go by. They take walk-in's in the morning first thing and then its by appointment. And they book out a week plus. But its so worth it! Keep up the amazing work Russel & Jeremy. I'll be back in a couple days. Cheers Justin

My husband is super picky about his hair and let me tell you.... he came home and looked AMAZING…read more He was super happy with his haircut. Thank you so much

April is awesome. Never had a better cut - got home and the wife took one look at me and said…read more"we're making out tonight". Soooo, yeah...pretty happy.

Thorn did an amazing job on my hair and beard. Will definitely come back for myself and my entire…read morefamily's hair needs.

Make a reservation the same day. I was a bit apprehensive about getting my son's haircut here…read morebecause he has textured hair. Once I arrived we were checked in and were seen very quickly. The haircut went well, she shaped up and trimmed the edges as desired.

Great salon and great service. Mindy does an amazing job always. Go check her out you won't regret…read moreit!

Grace cut my hair today. She was great! I'd always ask or wait for her. Problem is, when I get…read moresomeone i like, they disappear soon after. I hope Grace stays because she was great and gave me the best haircut ever.

9 years. I have been a loyal customer for 9 years. Never complained when a new person jacks up my…read morehair. It's just hair, it grows back. Never complained about waiting 45 minutes even though I am checked in and got there when I was supposed to. However for 9 years I generally come later on Sundays. I work M-S. I always check in online. Not today. I couldn't. 4:28 could not check in. Website says only walk ins. I walk in at 5:03. 1 (one) (uno) (single) person waiting. Again, 9 years. sorry. We can't take you. Never again. Not just this location. I will never go to a great clips again. I would think a long line of loyalty would get a little grace. No grace for me.......no grace for you. Bye.

Enjoyed my visit, great conversation, Kevin translated my description of want I wanted and it came…read moreout great. Wish he was in Galveston!

This guy knows how to cut a head of hair. He spends 45 minutes a head.... Has to get just right,…read moretrue professional. Best of the best.