I'm currently doing a bathroom remodel. I visited the store and bought several items for the…read moreremodel. Told Thom my time line and i want to make sure the tub would be here in a reasonable time frame. He told me a week and a half. I ordered the tub on 2/14 and it's now 3/11 and no tub. The daughter told me a different story that all the tubs from that brand are made to order and take 3-4 weeks! That it's set to ship on 3/13. I don't appreciate being lied to and having a 2 week delay on my remodel! We are a family if 4 down to one bathroom.

Phenomenal business - excellent products and GREAT service!…read more First off, as a first-timer, home renovation is super overwhelming. There are so many decisions to make and so many options AND so many stores you can go to...it was hard to know where to start. I'm so, sooo glad I came to Kitchen & Bath Design Center. I'd live to give a HUGE THANK YOU to Gianna who was tirelessly patient with me as I went through the process of finding fixtures, pull handles, faucets, tubs, toilets, etc.. I had no idea what I was doing or what I wanted but Gianna was so patient and so kind. She helped me select and order everything for my two bathrooms and kitchen. She was clear and very communicative about when I could expect my items to be ready for pick-up (an extra challenge with the global supply chain issues). When we hit a snag on just one (of the many) bathroom items I ordered, she and Tom jumped through hoops to accommodate me and fix the problem. So while I hope to never have to renovate anything ever again, if renovations ever are in my future again, I would definitely come back here. I cannot recommend these guys enough! Great family-run business by people who care about their customers AND deliver excellent products. Thank you!!

I can't be happier with Kitchen Reface Depot. They are incredibly professional. From the initial…read moremeasurements to showroom visits, every step of the process was smooth and stress free. Paul is friendly and knowledgeable, and Kennedy is always responsive, answering all my questions promptly. Andrew and Miguel were the installers, and they were friendly and polite, which made the process even easier than I expected. They were also very respectful of the space and extremely careful when moving things around the house. Their installation work was flawless. The transformation turned out exactly how I hoped. They truly brought my vision to life. I chose a greenish-gray color that complements the rest of my home, and I was going for a super modern look--they delivered exactly what I imagined. This company clearly cares about his customers, and at no point did I feel pressured. Refacing made so much sense! They can reface all the cabinets throughout the house, not just in the kitchen. That's what I did, so make sure to ask about their full home services. I only had to empty the cabinets for less than a week, and now I get to enjoy the bathrooms, laundry room and a kitchen that feel completely new. Thank you!

We worked with Paul at the beginning of the year to remodel our kitchen. We are so pleased with the…read moreworkmanship on our custom cabinets and we have yet to come across something a few months later wishing it was done better. His whole team is awesome to work with and Paul provides excellent guidance throughout the whole project! We highly recommend this company for your remodeling needs.

We hired AE about a year ago but I wanted to wait a while before writing this review. To get to a…read moresteady state so the review could be more objective. In short, we were impressed by the quality of the service and, because we shopped around a bit, found the prices to be reasonable. AE remodeled our old, tired bathroom. Originally, we did not understand that we would be responsible for selecting the materials. But after that sunk in, we did our diligence with the helpful assistance of AE. Jenny was very informative and responsive. She answered our questions, both those that related directly to the bathroom but also those relating more generally to remodeling strategies that arose from our inexperience. What do you think of this material? What do you think about this type of sink in this space? What kind of shower design is best for this concern of mine. Etc. I can't recall an instance where Jenny did not immediately and helpfully respond to email or text. Jenny also proactively made good suggestions. The remodel went well. We really liked the result. We were delayed a bit by the city and permits. But Jenny and her team were always patient and committed. In one instance, the city inspector came back with some surprising feedback. But Jenny and her team with due dedication and versatility adeptly executed on the feedback and made the inspector happy. Anyway, it's been about a year after the remodel. A few small issues came up recently. I contacted Jenny and she sent her team to handle without hesitation. The follow through was very impressive. Jenny will be the first person we call when we're ready to remodel the other bathroom.

Was excited to work with these folks. Very nice and up front costing…read more However the fine details of the finished product was missing. Small dents here and there. They Scratched hardware that we purchased and we had to purchase another set. We spent a week waiting for new shower cartridges because they didn't know what type we should get. I wish our project came with an actual project manager who would tell us what we needed to do and by when. We felt like we had to plan and purchase so many things on our own They stuck this sticky plastic all over our carpet to prevent stains but when it was removed left adhesive residue everywhere and now my carpet is ruined. When I asked how to fix they ignored me. I regret starting this project with them. After this post there is a response from the "business owner" stating they are sorry and then a lengthy set of excuses which equates to a false apology. Bottom line is 1) you scratched up the hardware we gave you 2) we bought all the HW ourselves and asked if we bought the right cartridge. You all said yes. Give the right answer else we waste time. 3) we rejected your attempt to fix the carpet issue because your team had already used a wipe on the carpet and it didn't work. And then you offered to dump vinegar all over to clean it. Of course I'm going to reject that. What other excuses would you like to provide? And tbh you should be concerned whether your customer feels disrespected not your own feelings on the manner which is of opinion. And by the way your contract that we all signed includes a 1 yr warranty. I hope to not use that but your response seems to imply you are going to abandon communications with us which is a legal breach in your own contract.

We had a wonderful experience working with Patty at Signature Kitchen & Bath Designs on a full…read moreremodel of our home, including the kitchen, bathrooms, office, bar and several custom built-ins. From start to finish, she was thoughtful, organized, and incredibly attentive to detail. What really stood out was the personalized service. Patty took the time to understand how we actually live in our home and helped translate that into designs that are both beautiful and functional. Patty worked seamlessly with our interior designer and general contractor which gave us great peace of mind that our home would turn out exactly the way we wanted. When a few items were damaged in transit they immediately ordered a replacement and made everything right. Even after installation was complete, Patty and Curt went above and beyond--coming back to walk us through maintenance and care so we could keep everything looking and working its best. That level of follow-through made a big impression. We truly enjoyed working with them and would highly recommend Signature Kitchen & Bath Design to anyone looking for a team that combines great design with exceptional service.

Patty Hayos did a wonderful job of designing the perfect kitchen and bathroom cabinets for a…read moreremodel for our new condo. It is amazing the space I have as Patty took advantage of every nook and cranny. The cabinets arrived on schedule, the installation was well coordinated w/ the contractor and Patty came out several times to be sure everything was perfect. Patty followed up several months after the remodel was finished just to check that everything was still perfect! The referrals for countertops and plumbing were also very helpful. If you are going to remodel, after your trip to the big box stores, go to Signature Kitchen & Bath Design in Cupertino and you will stay for the best design and service at a very reasonable price for very high quality custom cabinets. We love our new beautiful contemporary spaces.

Allyn and team did a great job doing a half bath remodeling of our upstairs bathroom…read more Great communication, always on time, amazing pricing, and finished ahead of schedule. Highly recommend for bathroom work!

We are very happy with our new bathroom and the service provided. We were impressed with the…read morequality of the personnel and the work done to our bathroom. We had a bad experience with a previous company and so were very wary of anything these guys said. But all that worry was for naught as Allyn and his crew took great care of us.

Our experience buying from KZ was outstanding from start to finish. One of the biggest reasons we…read morechose KZ was their showroom. They have so many displays to explore, including kitchen cabinets, countertops, flooring, vanities, and complete bathroom setups. Since this was our first home remodeling project, it was incredibly important for us to see examples in person because we weren't sure exactly what we wanted. We visited several other stores, but none of them had nearly as many displays or design ideas as KZ, which is why we kept coming back. We had the pleasure of working with Coco, and she was amazing throughout the entire process. She took the time to explain every product, answered all of our questions, and recommended design options that fit both our style and budget. She also helped us create our kitchen floor plan with precise measurements that our contractor was able to use, which made the installation process much smoother. What we appreciated most was that Coco continued to support us throughout our remodel. Whenever we had questions about our purchases, she was always available and happy to help. Having someone so knowledgeable and responsive gave us a lot of confidence during a project that was completely new to us. We highly recommend KZ for anyone planning a remodel, and we especially recommend working with Coco. Her expertise, patience, and excellent customer service made our remodeling experience so much easier and more enjoyable.

"Highly recommend this location! We received outstanding service from Edison. He was super helpful,…read morecommunicative, and made the whole experience smooth and stress-free. If you are looking for great quality and amazing customer service, definitely ask for Edison!"

OMG the worst customer service! Ran (fast) from this business. I only scheduled an appt because our…read morecontractor recommended them as a cost effective cabinet company.

gas efficient service designed by kitchen in 30 minutes. I'm still waiting for the appointment for…read moreHome Depot. I would shop here pricing was good and the service was good.

These guys at the will call behind the counter are the best!…read moreThey spent their time to help me find what I need and to help fixing my problems,and this is the reason I come back again.

The service was outstanding the manager MR. Heath was so helpful in helping me find the perfect…read morevanity the exact size the only one in the market that would work on my bathroom. He gave me the best deal I could've gotten. I'm so happy how the bathroom has turnout. Thank you Mr. Heath

I recently bought cabinets for my master bathroom. Erica and everyone else in this place have been…read moreextremely helpful and nice. Very professional in what they do. Whatever I asked got done and it made it so easy for me to remodel my bathroom. I would come back for other projects for sure.

My contractor sent me here to look for a vanity. The vanities here are much nicer and more stylish…read morethan what you can find at Home Depot or Lowe's. This store pretty much has all their vanities on display so you can see the different wood finishes and size options, which ones come with a sink and which ones have a separate sink. The prices are great compared to other custom vanity places. The store is huge and seems overwhelming. They carry a lot of products for your kitchen, bathroom and other rooms in your home. Since I was focused only on purchasing a vanity, I tried my best not to look at all the other products they carry, such as floor tiles, wood floors, bathroom tiles, shower fixtures, toilets, mirrors, shower doors, etc. So much to look at!! Richard helped me with my questions. He was knowledgeable and patient. He showed me comparable products around the floor then put my order together. Most items are in stock! That's great!! No need to wait for delivery. What I like about PHD is that I can purchase my products and my contractor can pick them up. I don't have to haul a vanity in my tiny car. Returns have a restocking fee. Make sure you like what you're getting.

There was an amazing selection of high quality tile. The customer service was great. We had Adam as…read moreour associate and he was phenomenal. Incredibly patient and provided 5-star customer service. We highly recommend him! I should also add that the associates at this store demonstrate poise and grace, even when getting screamed at. Unfortunately when we were in the store today, we witnessed a customer yelling at and berating an employee, a customer, and the store manager. She stated that she was part of a group of investors who flip houses and that she has spent so much money at the store, so she was entitled to certain things and bypassing rules other customers follow. I have never seen such poor customer behavior and yet Adam (our associate) and Andrew (the manager) reacted calmly and tried to de-escalate the situation despite this entitled customer's tantrum. I, along with other customers, were complimentary of the ability of the associates to keep their cool in spite of the behavior exhibited towards them.

This is a big store and you can check out their products online as well…read more Our contractor recommended this place as he has an account there with deep discount that can be passed onto the customers. They have a variety of tile selections and most of them were imported from Italy or Spain which with better quality there's less yield loss, hence you can buy less. Some of the special priced items have longer lead times, so make sure you double check with them. We didn't enjoy the process as much as with other shops because of 3 reasons. First of all, our sales contact was quite unavailable on the weekends or even Friday afternoons, so we had a hard time scheduling with her. But if you just walk in and ask for help from the front desk, they will assign someone to help. The second issue we found was the inconsistency of product introductions. We were worried about slippery tiles in the shower, our sales contact suggested us to focus on the tiles that have a special coating. The second sales person we talked to said the special coating was only for outdoor use, using the gauge lines between tiles is good enough to prevent slipping. Thirdly, after we got the quote, we couldn't place the order into the system with our contractor's discount; only that appointed sales person could do. Luckily we could get the rest of the process done via email and she sent out a link for me to make payment. If you have a Rakuten cash back app and pay online, I think you get the cash back as well.