Phenomenal business - excellent products and GREAT service!…read more First off, as a first-timer, home renovation is super overwhelming. There are so many decisions to make and so many options AND so many stores you can go to...it was hard to know where to start. I'm so, sooo glad I came to Kitchen & Bath Design Center. I'd live to give a HUGE THANK YOU to Gianna who was tirelessly patient with me as I went through the process of finding fixtures, pull handles, faucets, tubs, toilets, etc.. I had no idea what I was doing or what I wanted but Gianna was so patient and so kind. She helped me select and order everything for my two bathrooms and kitchen. She was clear and very communicative about when I could expect my items to be ready for pick-up (an extra challenge with the global supply chain issues). When we hit a snag on just one (of the many) bathroom items I ordered, she and Tom jumped through hoops to accommodate me and fix the problem. So while I hope to never have to renovate anything ever again, if renovations ever are in my future again, I would definitely come back here. I cannot recommend these guys enough! Great family-run business by people who care about their customers AND deliver excellent products. Thank you!!

We are having extremely disappointing experience with Kitchen & Bath Design Center…read more We paid IN FULL and ON TIME for our kitchen, and nearly a year after placing the order, it is still not complete. The biggest issue has been a missing/replacement parts that we have been trying to resolve since January. First, the panel was reordered, delivered to the store instead of our home. When we finally received it, it was the wrong style. Another replacement was ordered, and after months of follow-up, we were given vague ETAs instead of a clear resolution. Most recently, we were told the replacement was finally shipping, only to find that the FedEx tracking showed it being delivered to San Jose instead of our home, after multiple conversations about this exact issue. On top of that, the shipment did not appear to even be the correct panel. The ongoing delays, wrong items, missed shipments, and lack of clear follow-through have been incredibly frustrating. Mistakes happen, but the lack of ownership and escalation after months of back-and-forth is unacceptable. And more recently, calls made to Thom are not even being answered, instead someone from the store is asking basic questions like what panel. Frustration is that basic accountability is missing.

My experience with Kitchen Reface Depot was amazing. I was originally planning to have my kitchen…read moreupgraded by a local Contractor, but changed my mind once I spoke with Paul. It was evident that he was a seasoned cabinet maker, as he was attentive and listened closely to my needs. He offered different options, without pressure and was patient as I made my decisions. The quote from KRD was far more reasonable than others, especially considering the cabinet doors were to be made from high-quality wood by an experienced professional. Paul explained the process, clarifying that he worked very closely with an experienced stone fabricator, plumber and electrician. I was a bit hesitant at first because there were so many moving parts, but was more than impressed with how seamless the communication was amongst them. Both Paul and the stone fabricator, Ishmael, reassured me that they would guide me through each step and answer any questions I might have. It took only one week from demo of my old tile countertop to move forward with installation of several new cabinet boxes, and a new stone countertop. After a few weeks, the last step was install of the new cabinet doors... Which were beautiful. Andrew and Luis worked tirelessly to mount the doors and facing. Their work was impeccable and they were extremely detailed oriented. I was very happy to see that they took their time, rather than rush through each step. They were respectful of me and my home, and I greatly appreciate that. I am extremely happy that I decided to go with Kitchen Reface Depot. I absolutely love my new kitchen. The whole team was such a pleasure to work with and I highly recommend them.

I highly recommend Kitchen Reface Depot! Paul and his team custom made our kitchen cabinets and new…read moreshelving, cabinets and mantle for our fireplace. I didn't have much of an idea of what I wanted, this being my first renovation, but Paul and Kennedy took the time to help me figure it out. The showroom is great, as you can see things in the flesh to help make decisions. Paul is so detail oriented which is exactly what you want for this process. Paul spent time and effort to coordinate with my contractor to make sure everything went as planned. The end product was high quality and when something wasn't quite level, Paul didn't hesitate to have someone come back to fix it. I'm so happy with all the work KRD completed and it was such a pleasure working with them!

We hired AE about a year ago but I wanted to wait a while before writing this review. To get to a…read moresteady state so the review could be more objective. In short, we were impressed by the quality of the service and, because we shopped around a bit, found the prices to be reasonable. AE remodeled our old, tired bathroom. Originally, we did not understand that we would be responsible for selecting the materials. But after that sunk in, we did our diligence with the helpful assistance of AE. Jenny was very informative and responsive. She answered our questions, both those that related directly to the bathroom but also those relating more generally to remodeling strategies that arose from our inexperience. What do you think of this material? What do you think about this type of sink in this space? What kind of shower design is best for this concern of mine. Etc. I can't recall an instance where Jenny did not immediately and helpfully respond to email or text. Jenny also proactively made good suggestions. The remodel went well. We really liked the result. We were delayed a bit by the city and permits. But Jenny and her team were always patient and committed. In one instance, the city inspector came back with some surprising feedback. But Jenny and her team with due dedication and versatility adeptly executed on the feedback and made the inspector happy. Anyway, it's been about a year after the remodel. A few small issues came up recently. I contacted Jenny and she sent her team to handle without hesitation. The follow through was very impressive. Jenny will be the first person we call when we're ready to remodel the other bathroom.

Was excited to work with these folks. Very nice and up front costing…read more However the fine details of the finished product was missing. Small dents here and there. They Scratched hardware that we purchased and we had to purchase another set. We spent a week waiting for new shower cartridges because they didn't know what type we should get. I wish our project came with an actual project manager who would tell us what we needed to do and by when. We felt like we had to plan and purchase so many things on our own They stuck this sticky plastic all over our carpet to prevent stains but when it was removed left adhesive residue everywhere and now my carpet is ruined. When I asked how to fix they ignored me. I regret starting this project with them. After this post there is a response from the "business owner" stating they are sorry and then a lengthy set of excuses which equates to a false apology. Bottom line is 1) you scratched up the hardware we gave you 2) we bought all the HW ourselves and asked if we bought the right cartridge. You all said yes. Give the right answer else we waste time. 3) we rejected your attempt to fix the carpet issue because your team had already used a wipe on the carpet and it didn't work. And then you offered to dump vinegar all over to clean it. Of course I'm going to reject that. What other excuses would you like to provide? And tbh you should be concerned whether your customer feels disrespected not your own feelings on the manner which is of opinion. And by the way your contract that we all signed includes a 1 yr warranty. I hope to not use that but your response seems to imply you are going to abandon communications with us which is a legal breach in your own contract.

This is the second time I asked for Patty's help to design our kitchen remodel. We like the kitchen…read morePatty designed for us in our previous house: beautiful, functional and simplistic. When we moved to our current home, we encountered several challenges with the original kitchen cabinets and drawers, upon which we further appreciated the seemingly small details that Patty put in that makes your everyday life so much easier: deep enough drawers, convenient back row access, and functional ways of managing blind corners. When we finally decided to remodel our current kitchen, without a doubt, I reached out to Patty for help. She spent enormous time going through the details of what we wanted for the kitchen, brainstorming with me, and then proposed several options for us to consider. She proactively came to our construction site multiple times to ensure the measurements are accurate, and she spent quality time with our construction crew to ensure the installation is perfect. As the project moved along, we had several new ideas and alterations in mind that was beyond our original plan, and every time this happened, Patty always patiently adjusted the design for us. It is really apparent that as much as we did, Patty wanted the kitchen to be as perfect as we have dreamed of, as if it were her own. And it did. We couldn't be more happier with the outcome. Our family have been utterly enjoying all the family cooking and gathering in our new kitchen. We owe this a lot to Patty's superb design skills, practical considerations, and ultimately the strong ownership and professionalism. Thank you again Patty and Signature Kitchen Design!

Signature Kitchen & Bath was truly an MVP of our home renovation. Patty and Kurt who are experts…read morein kitchen design and cabinetry, and own the business, bring their heart, experience, and care into every project, and we felt that every step of the way. From the very beginning, Patty listened thoughtfully to our vision, needs, and family's rhythm. I leaned on her expertise and trusted her recommendations completely. I'm glad I did. She took my aesthetics and ideas and skillfully incorporated them into a design that felt deeply "us," while elevating everything in ways I couldn't have achieved on my own. We now have more space, a peninsula where our whole family can eat, all without knocking down walls. This wasn't just a kitchen remodel for us; it was a kitchen that evolved with our family, and one we will enjoy for years to come as we move into the late elementary and junior high seasons of raising our kids. Patty and Kurt put their heart in the heart of the home! Patty said that "it takes a village," and that is exactly what this process felt like: a true village effort, thoughtfully coordinated to bring everything together beautifully. Their attention to detail was outstanding from precise measurements to careful planning, thoughtful execution, and consistent, attentive follow-up with us throughout the project. We always felt cared for, never rushed, and deeply supported in our decisions. Patty and Kurt treated us like partners in the process, not just clients, and their communication was clear, warm, and reassuring from start to finish. Our finished kitchen has exceeded our expectations in both beauty and function, and it brings us joy every single day. Friends, family, and neighbors continue to compliment the transformation and the quality of the design. If we ever need renovation advice in the future, Signature Kitchen & Bath will be our first call. We recommend Patty and Kurt without hesitation to anyone looking for experts in cabinet and kitchen design, genuinely care about their clients, and bring caliber and reliability to a renovation.

Allyn and team did a great job doing a half bath remodeling of our upstairs bathroom…read more Great communication, always on time, amazing pricing, and finished ahead of schedule. Highly recommend for bathroom work!

We are very happy with our new bathroom and the service provided. We were impressed with the…read morequality of the personnel and the work done to our bathroom. We had a bad experience with a previous company and so were very wary of anything these guys said. But all that worry was for naught as Allyn and his crew took great care of us.

Great one-stop shop for a kitchen remodel. We did both our cabinets and quartz countertops here…read more Having everything sourced from one place made the color matching so much easier. The cabinets arrived exactly as described, and the stone fabrication was precise. There were a few minor hiccups with communication during the scheduling phase, but the final result is a beautiful, functional kitchen that didn't break the bank. I needed a kitchen refresh on the right timeline, and KZ Kitchen really delivered. Their stock availability is impressive--I was able to get my cabinets much faster than the 8-12 week lead times I was quoted elsewhere. The plywood construction feels sturdy, and the finish is clean. Shoutout to Vikki Wang for being straight to the point and helping me get my order processed quickly. If you want a 'no-fluff' experience that respects your schedule, this is the place.

We were shopping for closet organizers for our remodeled home and visited several big-box retailers…read moreas well as online stores. After visiting this store, we were very impressed and satisfied with both the products and service. Their closet organizer systems offer great value, and the designer was experienced, knowledgeable, and very helpful throughout the process. We simply provided the dimensions and shared our expectations for each of our four closets, and they created designs that matched our needs perfectly. We are very happy with both the final designs and the quality of the products. Highly recommended!

gas efficient service designed by kitchen in 30 minutes. I'm still waiting for the appointment for…read moreHome Depot. I would shop here pricing was good and the service was good.

I walked in to this location after going to the other KZ across town. I came specifically to order…read morecabinets and already knew what I wanted. I also mentioned if I could offer the 2 mirrors I had seen at the other location. The first woman who spoke to me acted like she didn't know what I was talking about and had me ask another woman who didn't even look up from her computer and told me they only do high end cabinets at this location so maybe I should go to the other. Hmmm so she figured all this about me from me asking for a specific mirror. Wow! Rude & judgey. A total pretty woman moment. They won't be getting my business and it was a lot of cabinets for my home and not cheap. My contractor sent me there. Big mistake KZ, BIG mistake!

These guys at the will call behind the counter are the best!…read moreThey spent their time to help me find what I need and to help fixing my problems,and this is the reason I come back again.

The service was outstanding the manager MR. Heath was so helpful in helping me find the perfect…read morevanity the exact size the only one in the market that would work on my bathroom. He gave me the best deal I could've gotten. I'm so happy how the bathroom has turnout. Thank you Mr. Heath

My contractor sent me here to look for a vanity. The vanities here are much nicer and more stylish…read morethan what you can find at Home Depot or Lowe's. This store pretty much has all their vanities on display so you can see the different wood finishes and size options, which ones come with a sink and which ones have a separate sink. The prices are great compared to other custom vanity places. The store is huge and seems overwhelming. They carry a lot of products for your kitchen, bathroom and other rooms in your home. Since I was focused only on purchasing a vanity, I tried my best not to look at all the other products they carry, such as floor tiles, wood floors, bathroom tiles, shower fixtures, toilets, mirrors, shower doors, etc. So much to look at!! Richard helped me with my questions. He was knowledgeable and patient. He showed me comparable products around the floor then put my order together. Most items are in stock! That's great!! No need to wait for delivery. What I like about PHD is that I can purchase my products and my contractor can pick them up. I don't have to haul a vanity in my tiny car. Returns have a restocking fee. Make sure you like what you're getting.

PHD is a great showroom to work with. I'm a designer and collaborate with them regularly, and the…read moreexperience has been consistently positive. Special thanks to Erica -- she specializes in kitchens and is truly amazing. She's professional, helpful, very service-oriented, and always knows how to guide the process the right way. Honestly, a big part of why the experience is so good is because of Erica. Highly recommend working with her and the PHD team.

This is a big store and you can check out their products online as well…read more Our contractor recommended this place as he has an account there with deep discount that can be passed onto the customers. They have a variety of tile selections and most of them were imported from Italy or Spain which with better quality there's less yield loss, hence you can buy less. Some of the special priced items have longer lead times, so make sure you double check with them. We didn't enjoy the process as much as with other shops because of 3 reasons. First of all, our sales contact was quite unavailable on the weekends or even Friday afternoons, so we had a hard time scheduling with her. But if you just walk in and ask for help from the front desk, they will assign someone to help. The second issue we found was the inconsistency of product introductions. We were worried about slippery tiles in the shower, our sales contact suggested us to focus on the tiles that have a special coating. The second sales person we talked to said the special coating was only for outdoor use, using the gauge lines between tiles is good enough to prevent slipping. Thirdly, after we got the quote, we couldn't place the order into the system with our contractor's discount; only that appointed sales person could do. Luckily we could get the rest of the process done via email and she sent out a link for me to make payment. If you have a Rakuten cash back app and pay online, I think you get the cash back as well.

There was an amazing selection of high quality tile. The customer service was great. We had Adam as…read moreour associate and he was phenomenal. Incredibly patient and provided 5-star customer service. We highly recommend him! I should also add that the associates at this store demonstrate poise and grace, even when getting screamed at. Unfortunately when we were in the store today, we witnessed a customer yelling at and berating an employee, a customer, and the store manager. She stated that she was part of a group of investors who flip houses and that she has spent so much money at the store, so she was entitled to certain things and bypassing rules other customers follow. I have never seen such poor customer behavior and yet Adam (our associate) and Andrew (the manager) reacted calmly and tried to de-escalate the situation despite this entitled customer's tantrum. I, along with other customers, were complimentary of the ability of the associates to keep their cool in spite of the behavior exhibited towards them.