1. Pacific Home Decor

1. Pacific Home Decor

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San Jose, CA

Pacific Home Decor

4.7 (121 reviews)
Open 8:30 am - 5:00 pm

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5 hours

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100%

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Cabinet add-on

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Miyuki T.

I had such a great experience at Pacific Home Decor in San Jose! They have an amazing selection with a variety of options in so many styles. I really appreciated that they had various models set up, which made it easy to visualize different layouts--super helpful when you're planning a remodel. I highly recommend working with Richard! He was so nice and really listened to what I was trying to achieve with my bathroom remodel. He provided great suggestions and options to match the exact look I had in mind. The ladies in the warehouse were so friendly and welcoming. They even loved my dog, Kona, who came along with me to pick up the materials--such a nice personal touch! I will definitely be going back to Pacific Home Decor when it's time to remodel my second bathroom. Highly recommend!

Shoe rack from modified cabinet + extra shelves

We completed a home remodel and our designer took us to PHD to shop for cabinets for our laundry room and mudroom. The displays in the show room are beautiful and Erica helped us pick what we needed. We even purchased some pre-fab countertops and appreciated that they let us take home some samples before making a final decision. The cabinets and countertops we chose were beautiful and reasonably priced. For our mudroom we turned a pre-fab cabinet into a shoe rack and Erica was helpful in helping us order just what we needed. I recommend PHD for your next home remodel!

View of island bar with refrigerator, range with hood &+sink in background.

Had amazing service from Erica. The cabinets are top notch quality with plywood boxes and dovetail joints for the drawers at reasonable prices that would cost you double or triple at other cabinet shops. My neighbors were amazed with the transformation of my kitchen. I will be going back to PHD when I remodel my two bathrooms.

I wanted to thank my designer Erica for helping me design my two kitchens. She was so patient and customer oriented. with great communication, quick response and good taste of design. I enjoyed working with her on iterating my design for so many rounds, yet she was kindly and nice throughout the whole process and always patient enough to modify based on my ideas, provided me options and suggestions. Eventually I got a very cost effective and great solution. The after-sales experience is also great with Erica's help! I highly recommend her and the store!

Kitchen floor project
Juan A.

Juan García Phenomenal customer service Richard is always there to help me, they always have information about the materials and all the material on time. Thank you for all the effort you put in, you make my day easier.

Chase N.

We purchased from the Hayward store 7 years ago for our old house now we moved to San Jose so we went to the new PHD in San Jose we walked around Richard greeted us and started designing and showing us all of our different options and everything was just as smooth as last time so if you're looking for help come ask for Richard

Bathroom2

Richard was fantastic to work with on our four bathroom and kitchen tile project! He has a great eye for design and really understood the "simple elegance" with a timeless luxury look we were after for the bathrooms. For the kitchen, we wanted something luxurious, earthy, and classic. He made the tile selection process easy and collaborative, offering excellent guidance without being pushy. In fact, for the kitchen, he helped us select tiles we never would have considered on our own, and the final result is stunning! His expertise truly shone in our large master bathroom, where his recommendations were perfect. Richard was always thoughtful, professional, and a joy to work with. We highly recommend him for anyone looking for a talented and dedicated tile design expert!

Jenn O.

This review is long overdue. Over the summer I was looking for counter top material but could not find the right pattern that suited what I was looking for. I found the perfect slab at PHD and Richard was the sale rep who helped me. He was efficient at proving me with a quote and he was resourceful with helping me on my follow up services questions. Definitely would go back to Richard for anything else I need in the future!

Mary L.

Excellent customer service and customer care. If you speak Mandarin-Chinese or you know what you want to buy, then you will feel that you are given VIP treatment. Warehouse pick up area staff speaks Cantonese-Chinese too. Their English proficiency is very good too. They have all kinds of customers here and people look happy. Staff is professionally trained to provide you with the best consultation, pricing, and design options. They enter data and inventory into their systems very fast. They are proactive, proficient, and knowledgeable in this trade of work. We ended up working with two different staffs at different desks who were both honest, resourceful, and problem solvers. No issues getting what we ordered. What we liked were the variety of selections, sizes, and colors for everything across the board. The place is very organized and if you need assistance, they will come to your rescue. You can take all the time to browse around. No pressure buying. The smallest size cabinets, vanities, and sinks can be found here. They have beautiful designs and colors not found elsewhere too. Looks unique! It takes time. They may not have everything or the quality that suits you, but the faucets, shower items, vanities, tiles, backsplash pieces, and flooring is worth looking at. Prices are decent, depending on your project needs. Negotiable in some areas. All their kitchen designs and displays look fantastic. Love this place. Be the judge on your own and give them a try.

Stained Quartz countertop
Vidyadhar D.

Worst quality quartz ! I got my kitchen countertop done with the quartz from this place, and it stains within 10-15 mins. Pics attached. The store knows that they have an inferior stone, because when I went to them with this complaint, they said "you can't compare this quartz with a Cambria, they're expensive." (Cambria is a premium brand in store at Home Depot)

Darroll L.

Nice new location with a nice collection of faucets, tile, and demonstration shower configurations. We were initially disappointed buy the customer service received upon our visit. During our 40 minutes in the store, we were never approached or offered assistance. Rating: Product Offering: 5 Initial Service: 1 Follow-up Service: 5+ Product Visualization: 5 Kenny, thank you for the response to my wife. Sorry we could not come back by and give your store a chance to meet our home improvement needs. Your response seemed very sincere.

Our new dreamy green kitchen!
Colzie T.

We worked with Cari and Kenny for our Kitchen cabinet redesign. They were phenomenal. They understood what we wanted and helped us make the right decisions. They sent us renderings and pictures of different handles we could use. We also needed to have the instillation done within a certain time frame and they happily helped us find people that could make it work. The team was in and out in a day. They also checked in afterwards to ensure we liked the work. I never felt left in the dark the whole process. The team was patient and kind beginning to end and I would be glad to recommend them or work with them again.

In progress

I want to definitely give this company a 5 star rating. I had just my kitchen remodel project 2 months ago and purchased my kitchen cabinets at Pacific Home Decor. The sales rep Cindy Qu is super responsive to all my emails and text messages. Whenever I text her, she responds back to help me within 30 minutes at most. There were so many times I was missing additional cabinet side panels and she will help me order it so I can pick it up within 48 hours. Cindy made my life so much easier because of her quick response time. The price for the kitchen cabinets is also cheaper than other stores that I shopped at and it was available right away as well. What I really like about Pacific Home Decor is the customer service level which I did not experience at other stores. At other stores, I will contact the sales rep and they don't respond back to me even after multiple follow up. At Pacific Home Decor, one text to Cindy, and she responds back within 30 minutes.

Front of shop with large parking space

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1 year ago

I bought a bathroom vanity and quartz countertop from them. Happy with quality and price was reasonable.

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6 years ago

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Business owner information

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5 years ago

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3 years ago

Great service and selection for kitchen and bathroom remodeling. The price is also reasonable.

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Pacific Home Decor Reviews in Other Languages

Ask the Community - Pacific Home Decor

Do you do kitchen cabinet refacing as well?

Hi Aida, Unfortunately, we don't do cabinet refacing here. Sorry about that. We only sell the… 

Don’t See Your Question? Ask Away!

Review Highlights - Pacific Home Decor

I don't enjoy shopping, but Erica was very helpful to collect all my bathroom renovations need.

Mentioned in 25 reviews

Read more highlights

Kitchen Reface Depot

Kitchen Reface Depot

5.0
(382 reviews)
$$

I can't be happier with Kitchen Reface Depot. They are incredibly professional. From the initial…read moremeasurements to showroom visits, every step of the process was smooth and stress free. Paul is friendly and knowledgeable, and Kennedy is always responsive, answering all my questions promptly. Andrew and Miguel were the installers, and they were friendly and polite, which made the process even easier than I expected. They were also very respectful of the space and extremely careful when moving things around the house. Their installation work was flawless. The transformation turned out exactly how I hoped. They truly brought my vision to life. I chose a greenish-gray color that complements the rest of my home, and I was going for a super modern look--they delivered exactly what I imagined. This company clearly cares about his customers, and at no point did I feel pressured. Refacing made so much sense! They can reface all the cabinets throughout the house, not just in the kitchen. That's what I did, so make sure to ask about their full home services. I only had to empty the cabinets for less than a week, and now I get to enjoy the bathrooms, laundry room and a kitchen that feel completely new. Thank you!

We worked with Paul at the beginning of the year to remodel our kitchen. We are so pleased with the…read moreworkmanship on our custom cabinets and we have yet to come across something a few months later wishing it was done better. His whole team is awesome to work with and Paul provides excellent guidance throughout the whole project! We highly recommend this company for your remodeling needs.

Bedrosians Tile & Stone

Bedrosians Tile & Stone

4.0
(414 reviews)
$$

There was an amazing selection of high quality tile. The customer service was great. We had Adam as…read moreour associate and he was phenomenal. Incredibly patient and provided 5-star customer service. We highly recommend him! I should also add that the associates at this store demonstrate poise and grace, even when getting screamed at. Unfortunately when we were in the store today, we witnessed a customer yelling at and berating an employee, a customer, and the store manager. She stated that she was part of a group of investors who flip houses and that she has spent so much money at the store, so she was entitled to certain things and bypassing rules other customers follow. I have never seen such poor customer behavior and yet Adam (our associate) and Andrew (the manager) reacted calmly and tried to de-escalate the situation despite this entitled customer's tantrum. I, along with other customers, were complimentary of the ability of the associates to keep their cool in spite of the behavior exhibited towards them.

This is a big store and you can check out their products online as well…read more Our contractor recommended this place as he has an account there with deep discount that can be passed onto the customers. They have a variety of tile selections and most of them were imported from Italy or Spain which with better quality there's less yield loss, hence you can buy less. Some of the special priced items have longer lead times, so make sure you double check with them. We didn't enjoy the process as much as with other shops because of 3 reasons. First of all, our sales contact was quite unavailable on the weekends or even Friday afternoons, so we had a hard time scheduling with her. But if you just walk in and ask for help from the front desk, they will assign someone to help. The second issue we found was the inconsistency of product introductions. We were worried about slippery tiles in the shower, our sales contact suggested us to focus on the tiles that have a special coating. The second sales person we talked to said the special coating was only for outdoor use, using the gauge lines between tiles is good enough to prevent slipping. Thirdly, after we got the quote, we couldn't place the order into the system with our contractor's discount; only that appointed sales person could do. Luckily we could get the rest of the process done via email and she sent out a link for me to make payment. If you have a Rakuten cash back app and pay online, I think you get the cash back as well.

Bay Stone Depot

Bay Stone Depot

4.2
(249 reviews)
$$

My experience with Bay Stone Depot was extremely frustrating and disappointing…read more I purchased two stone slabs for my home, expecting premium quality and service given the price. Within weeks after installation, pit marks and dents began developing on the surface. Over the following months, additional defects continued to appear under normal use. When I reported the issue, Bay Stone initially acknowledged it as a quality concern but directed me to work directly with their supplier rather than handling it themselves. After months of follow-up, the supplier's representative inspected the slabs and offered replacement slabs. I then returned to Bay Stone to request some form of refund instead of replacement, since the cost of uninstalling and reinstalling the slabs makes the replacement offer impractical and financially unreasonable. Bay Stone indicated that a refund might be possible but claimed the supplier required the original slabs to be returned. That was not what I had been told. After I confirmed with the supplier that returning the originals was not required, Bay Stone changed its position. The manager, Kimberley, told me it was "not scientifically possible" for pit marks to develop after installation and suggested I should have identified the issue at delivery. I provided multiple dated photos showing the progression of the defects. After that, my messages went unanswered. What stood out most was the lack of ownership and empathy. Kimberley was not apologetic and did not appear interested in finding a practical resolution. Instead, responsibility was repeatedly shifted, and ultimately, the issue was attributed to me for not raising it at delivery, even though the slabs appeared fine at that time. It felt as though once payment was made, accountability ended. When customers pay premium prices, they expect both quality materials and meaningful support if something goes wrong. In my case, that expectation was not met.

Incredible all around. Beautifully organized, super friendly staff and incredibly knowledgeable…read more Easily the best store in the space in San Jose. And Rosie is the best!!

Re-Model Design & Build

Re-Model Design & Build

4.5
(33 reviews)

I don't usually write reviews unless it was a service that absolutely exceeded my expectations. In…read morethis circumstance Re-Model Design & Build gets all the praise for a full-scale remodel they did on my residence in San Jose. I was originally working with a different contractor and I had concerns that they weren't going to be able to meet my needs. That is when I met Tal Braun and he took in all of the information. There was zero pressure and he was very informative and insightful. He took me to see a project that his crew was working on in SJ and when I saw the crew working I knew that they were the right company for me. The most impressive part of the process is the communication amongst the teams. Despite supply chain issues and delays, they were still able to hit all of the timelines because we had to move out of the house for the construction. I won't belabor the review, just know that you can trust Tal and his team. He was straightforward and trustworthy throughout the process. I have already referred him to several friends. If you have any doubts, drop them and go with Tal!

Hired them to redo one of the sidings of our condo building in 2020. After many hiccups and delays,…read morethey finished the job. However, with the last heavy rains water started leaking inside through the window frames they redid, which were supposed to have a 10-year leak warranty. I tried emailing them but all their emails are now bouncing. I had the phone of the CEO, Shlomo "Sol" Akeri, whom I called and he said to email him the details and he'd take care of it; of course, I never heard back and now he's not even answering calls or emails.

Zen Space Solutions

Zen Space Solutions

4.8
(156 reviews)

Trevor is a magician. He came in promptly after we told him of our need to build out some closet…read moresystems and an entertainment center. Trevor is one of those business owners that provide quality and value for the price quoted (which was very fair). Not only did he quickly draw up designs to meet our needs, he weighed in respectfully on aesthetic aspects that we needed guidance with. I must point out that Trevor's designs made super-efficient use of our spaces - even some that other competing designs said would be wasted. After we signed the contract with him, Trevor's team came in and did an AMAZING job realizing the designs. The craftsmanship was top notch and the men were professional, punctual and super hardworking. The finished products were a breathtaking improvement to our home. We got rid of several old pieces of furniture that were made redundant by the buildouts. I will point out that Trevor and his team go to great extents to make sure that they deliver exactly what was promised and more. It was a pleasure working with Zen Space Solutions and I look forward to future projects with them.

We have had a terrible experience with this company. Installed closests are still facing problems…read more Quality of the materials is low, feels cheaper than Ikea. Trevor is patronising and not pleasant to deal with and unwilling to do anything about the issues without asking us for more payment to replace his poor quality materials. Not sure why all these good reviews, they seem to be from 4-8 years ago! I regret using this company.

Pacific Home Decor - cabinetry - Updated July 2026

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