After having a not so great management agent for our Association for many years, we interviewed several service providers and RGR Management came out on top. The change in service we received was immediate and dramatic. RGR has a dedicated team who is on top of our needs and is always responsive to requests and communications. They effectively navigate through the sometimes delicate interactions with unit owners, and have used their professional connections to bring in some of the most qualified contractors for major projects recently undertaken within the community. After reading other RGR yelp reviews, you have to think, were problems narrated attributed to the management agent (RGR) or an ineffective HOA Board? Thank you Mitchell and the RGR Management staff. I'm giving them FIVE well deserved STARS. read more

terrible management company, would never recommend if an association is considering. don't take owner concerns seriously, don't return calls or communicate promptly or effectively. would not refommend read more

After 3 years with a dreadful management company, I was hopeful that things would improve when our HOA chose to switch to RGR. It's been a while now and I'm disappointed. Wish the response time was reasonable. The issues accumulate and it's discouraging. The communication is poor and the agent seems to be constantly on overload. Common response is "It's on the list but I have more important things to take care of". Ouch!!! I could live with some of the delays if need be, I understand things take time. But.... the lack of communication is problematic and dismissive. read more

Michael, we just want to convey our appreciation for the excellent job you've done in fixing our front and back porches.

This company is absolutely atrocious. They have managed the property where I live for the past 5 years and they've been nothing but ineffective, rude, and out of touch. If you'd like your condo to end up looking like the project i'd definitely hire them read more

RGR has been managing our property for 4+ years now. We are grateful that RGR is able to do the heavy lifting of managing a large condominium association on the south shore. RGR has been managing the repair & maintenance, vetting vendors, taking calls from unit owners, managing financials, and coming up with strategies and best practices that will maintain the market value, beauty, and reputation of the property. Thank you, RGR read more

I see very positive reviews for RGR on Google, but that simply was not my experience, so potential buyers should be wary and do their homework. I 100% would not recommend RGR based on my experience with them. From the day I moved into my condo, it was difficult to get information from RGR. From getting paperwork to set up my online portal, to giving my car information for the parking lot, the first week of dealing with RGR was stressful. Lisa Beck was very kind, as was Mitch Johannsen, throughout my time owning a unit, but beyond that, I felt very belittled and ignored overall. Upon moving in 2 years ago, I noticed and reported a major structural (and aesthetic) concern, and was pushed aside for a year and a half before the situation was actually looked at by the association. Even after a major loan was taken out for necessary repairs and upkeep to the building and grounds, the deck repairs STILL have not been accounted for which is extremely frustrating and borderline dangerous. Especially considering those costs will be assessed back to unit owners (a separate issue that I simply felt "out-lawyered" on), RGR should be more up front about the costs associated with loans and projects outside of the major loan that is already accounted for. Requesting documents and getting recommendations for approved vendors was incredibly difficult. I chose to hire an amazing contractor, recommended to me by Lisa Beck at RGR, to replace my HVAC unit. She said they have done stellar work at my condo association and they came highly recommended. After the work was completed, however, I was promptly emailed by the property manager and told not to hire them again despite their amazing work AND despite the recommendation coming directly from RGR themselves. The email I received was accusatory at best when I was simply following recommendations from the management company to remedy a completely broken cooling system during a record heat wave. When I requested a meeting to discuss being allowed to continue to hire the contractor, I was ignored. How a property management company can tell me who I can and cannot hire for maintenance done inside my specific unit is beyond me, so being ignored for a follow up meeting was incredibly frustrating. Even requesting the documents necessary to close on the sale of my condo was difficult. RGR employees responded to my document request asking for additional information, but not enough information to actually complete my request in a timely manner. I will admit that while I attended every meeting (budget or otherwise), many unit owners did not. However, when unit owners came together requesting a meeting with RGR, we were repeatedly ignored despite it being stated in our condo docs that we were allowed to request meetings and have those requests reasonably considered. I am beyond lucky and thankful to not be involved with RGR any longer, and RGR has put a sour taste in my mouth in terms of working with property management companies in the future. I highly recommend anyone buying a condo unit to double check with people who already live in the building about how RGR responds to them, personally, and deals with their requests. read more

I've rented with them since August 2018. Christie is delightful! From the viewing to the paperwork and even getting my keys! Made everything as smooth and stress free as possible. Many thanks! read more

I am close to someone who has a property managed by RGR Property Management. Since this company took over, she had a number of issues related to their management; for example, RGR does not communicate certain things to her to name one aspect. She is disappointed. read more

I am a unit owner, our association is managed by RGR Property Management. I contacted the Real Estate brokerage part of the company to market my unit for rent. We set up a meeting. I was contacted last by the broker to cancel the meeting last minute. I was already at the property. He then proceeded to tell me he had an emergency, was too busy and to find another broker Very Unprofessional Would not recommend read more

Call 24 hour on-call maintenance due to not having heat and the on-call guy tell me the owner told him i have to wait that he can't come today even though the unit is at 60 degrees with a 11 week old baby that is always sick. 24 hour on-call which is emergency cases means it needs to get done right away especially if it can cause harm to a newborn. read more

I am a unit owner in a building managed by RGR. When I contact them with questions they respond promptly and always send very professional people to help me out. I'm glad they are managing our building. read more

I am a member of our board of trustees in an over 55 condominium complex. RGR has been our management company since the unit owners took over from the builder. Anytime we have a problem or a question, they respond immediately and are very helpful. From helping develop a budget, to retaining vendors and completing repairs, they have never been anything but professional. read more