David came out quickly to help us fix a kitchen drain issue. This is my second time using Rhino. Great experience.

Had a great experience with Rhino Rooter. After having some urgent work that needed to be done, Dan and his team were able to fix the issues immediately while also providing the most competitive pricing by far. Will definitely use Rhino Rooter again. read more

David is a super nice guy and responds quickly. He came to unblock a drain for me on a Saturday and it was done well. Unfortunately his motorized snake scuffed my wood floor in front of the sink. He immediately offered to send a floor guy over (Roberto) who showed up the next day and looked it over. He procured the right finish and then a few days later returned and did the work. No charge, as promised. So David is a man of his word and that is a rare thing these days. I would use Rhino Rooter again and I would recommend David anytime. read more

Had a disaster with clogged main drain. All the waste water got flushed in basement. David was quick to respond and saved us from messes. He arrived in an hour. Identified the problem and finished it with efficiency and quality. Work place well maintained and properly cleaned up. Highly recommended. read more

This company is running a ponzy scheme and taking advantage of the fact that people are still scared of COVID to justify egregious rates. It's a disgrace that they would stoop so low. DONT BE FOOLED!! Our toilet wasn't working and rhino rooter sent a tech to assess the problem without disclosing any pricing info. They came in, "diagnosed" that our sewage pump wasn't connected to an outlet that worked, asked us for an extension cord to try a different outlet and that's it. Problem solved. They charged us $325 to tell us to use a different outlet...there was no plumbing. Furthermore, when I spoke to Dave, the owner, to understand the charge, he said that in today's day and age post COVID, doing any plumbing job is a hazard to workers entering homes and their fees include this element of risk. If you're so concerned about your techs safety then Dave, have them wear masks when they enter houses at the very least. His tech was completely comfortable walking into our home without a mask and didn't even ask us any COVID precautionary qs prior. Complete BS. read more

I have used multiple times in the past and have recommended to others. Very good work done fast, quick to respond and reliable.

David and Rhino Rooter are great. They are quick and able to fix many plumbing problems. They have saved me a number of times I noticed a lot of reviews complaining about price etc but from what I've read, what I know and what I hear from the plumbers I know personally he is charging exactly what it costs. Plumbing, cleaning drains that you clogged isn't a glamorous or fun job and it should be expensive. If you don't want to lay that much then spend a few thousand on an industrial snake and get that job done yourself. Shame on people for leaving a bad review because you're broke and keep clogging your toilet with make up pads and too much toilet paper. read more

They came pretty quickly to clean a clogged tub. Unfortunately, the guy who did it threw some of the gross funky stuff in our toilet and did not flush it. WTF? It probably shouldn't have gone in the toilet anyway, but to see it floating in the toilet was disgusting. And he insisted on showing me some of the gross stuff on his machine. If I wanted to look at hair balls, I would have done it myself instead of paying you nearly 500 bucks to do it for me. And, he seemed pissed that I asked him to put on a mask since I have an elderly relative living with me. Overall an unpleasant experience to say the least. Weird. read more

After 3 plumbers tried to clear a clogged shower drain And after the last plumber put 3 huge holes in my nicely painted dining room to gain access to pipes only to tell me I had to redo entire bathroom for $10K and replace old pipes Finally, David comes to the rescue He figured out the problem and fixed it and I don't have to redo entire bathroom! He saved the day He is also on time He calls first and he was a pleasure to work with and saved me a lot of money! Highly recommended read more

not very pleasant when he learned it was a bigger job than anticipated. angry that he didn't have access to the pipes in the basement for the kitchen sink. would not recommend. read more

My bathtub had been running slow for a while, but having a new baby in the house we could never get around to scheduling the service to come out. We have used Clean Drains, Inc in the past with great results as (this drain needs to be cleaned every 18-24 months). My Mother-in-law was trying to be helpful while we were away over a long weekend and she scheduled Rhino-Rooter. Typically this service takes 30-60 minutes and costs a flat rate of $125-$150. This guy took a really long time and charged my mother in law more than $350 for the visit. Basically taking advantage of an older unknowing customer. Stay away. read more

Ive been dealing with some plumbing issues with a rental, it can get pretty nasty. We had a main drain clog in our house (yippie!). We dealt with roter rooter in the past (I think thats what they are called) and its always been a terrible, nasty mess. We have a finished basement and I was worried about them coming in with a big ol' rusty snake dripping poo water all over the place. I was terrifies of actually getting it cleaned. The owner was so courteous and cleaned up after himself so well, we never even knew he was here! He rolled in a very clean machine and took his time and not a splash of anything anywhere! Rhino Rooter will be my go to place when we ever have any plumbing needs. Its nice to know that you have a trustworthy and reliable company to reach out to! read more

I had David come out Feb. 24 and I still have not received a description of services or itemized invoice of the work and the charges, despite several emails and a text requesting one. And the prices were way more than I anticipated. In fact, I was floored when after he completed the service, he told me how much I owed him. I just moved here from Seattle and assumed that pricing would be about the same, or even less since in general, Seattle is a more expensive city than Pawtucket. Shame on me for not asking up front. I'll leave it at that and will not use Rhino again. read more

We had just spent our first night in our new home. My daughter was in the shower and I was in the kitchen cooking breakfast. All of a sudden I realized that the kitchen sink was filling up with water. It overflowed onto the counter and then the floor before I got my daughter to turn of the shower. I called three plumbers and got answering machines or services, then I called Rhino Rooter and got David. He was able to send Manny out right away. Manny showed up less than 30 minutes later. Professional and friendly he explained everything to me and fixed it pretty quickly. The funny thing is that now, a full 24 hours later I just got a call back from one of those other plumbers, I still haven't heard from the other two. Save and Manny took good care of us, they'll take good care of you. read more

I needed a tub cleared and reached out to Rhino Rooter. It went perfectly! David was fast, responsive, courteous and professional. Great job and will definitely use them again! read more

I don't use my basement very often, so you can imagine my concern when I found my restroom flooded in 2 inches of water. I called a couple different plumbers first, and no one wanted to deal with the mess. When I called Rhino Rooter, I spoke to David, and he assured me that he could make it out to my house in the late afternoon. David knew exactly what the problem was, and got to work clearing the main drain, while I went upstairs to finish up some work. About an hour later, I got a text from David, telling me he was all set. I was shocked, at how quickly he was able to fix the problem. It's been a month now, and I haven't had any other issues. David was very thorough, clean, and reasonable. I work as a real estate agent, and I would be comfortable referring him to all of my clients. read more

Thanks and kudos to David and his helper for a very quick and successful drain cleaning. We realized we had a problem late this afternoon and, seeing that Rhino Rooter had so many good reviews, called them. Dave answered the phone (no answering machine) and said he was nearby and would be there in about 35-40 minutes. Right on time, they were here and they quickly determined the problem was in the main line and set about clearing it. They finished in about 45 minutes and checked to make sure everything was working properly. Rhino Rooter will be our new go-to for any issues. I highly recommend them and they get the job done quickly and neatly. read more

Hired them to clear a blockage. Next morning we got a huge leak from the bathtub. Water went down to the basement from the second floor. The ceiling and wall in the kitchen got damaged. The Rhino Rooter Boston so called 'pro' broke a pipe and left without telling us. When we called him to make him to fix the issue, he told HE WOULD NOT COME, because he was busy with something else. read more

I called Dave at Rhino Rooter to unclog a blockage in main drain line. He arranged for tech to come to my house within 24 hours. Tech was polite and timely. It was all downhill from there. The tech snaked the main drain but was unable to unclog the blockage. The tech informed me that snake traveled all the way through the septic tank so "there was no blockage." Thus, the tech concluded, "your septic tank is totally full." Tech requested $290 check, not credit card, I thought this was odd but I wrote the check and requested a receipt. Tech indicated that he didn't have one but he would mail it to me. (Tech also fishing for complement because he left bathroom in the same neat condition that he found it (I told him "that was expected")) I contacted septic company on emergency basis and they arrived the following day. After cleaning septic tank, toilet would not flush, indicating that there was a drain blockage. The septic company accessed the drain through the septic tank, located and cleared the blockage, and the drain was free and clear. Septic company charged $450, which included the extra work of clearing blocked drain (not their job). In sum, Rhino's tech DID not feed the snake all the way through to Septic tank because the blockage prevented the snake from going that far. The blockage should have been cleared by Rhino for $290. I called Dave from Rhino and informed him what happened. I asked him for partial reimbursement of $150 because his Tech was unable to fix problem AND his tech was incorrect about what was causing the blockage. Dave reluctantly agreed to reimburse me $150 out of $290. Weeks later, I never received the check so I called Dave again. Dave resorted to calling me names . . . but when I reminded him that HE AGREED to reimburse me $150, he claimed that he was on vacation and didn't have time to send me the check. One month later, I still have not received the check, prompting me to write this review. Incompetent tech. Shady (only accepted check when website indicates credit card payment acceptable) . .. didn't provide invoice. Untrustworthy (promised reimbursement but it never came). Unprofessional (name-calling). There are probably better choices out there. read more

I found Dave & his company through Angie's List where he has over 200 "A" ratings, so it looked like he would be a good first person to call when my main sewer line started backing up into my laundry. I called at 9am this morning and he was able to come out by 1pm the same day. He was extremely friendly and professional and was able to clear out the blockage all the way to the street in about two hours. I live in a 100+ year old house with the original piping through the street. He recognized this and decided to use an access point for the snake that was further into the house (away from the foundation) in order to be less likely to cause damage to the piping from trying to open an access point that hasn't been opened in decades. This was great, since it was likely more work for him to rooter out longer lengths of pipe. The cost was very reasonable and he even brought in a camera to show me the cleared out pipe all the way to the street. I had asked him a few other questions I had about my home's plumbing (newer homeowner) and he seemed very honest, explaining that everything looked good & I didn't need to replace any of the piping/plumbing work. I appreciated the honesty when he could have tried to sell me additional unnecessary work. read more

This was a remarkably happy experience, considering I needed two drains cleared, my tenants' bathroom sink and my own tub. I emailed Rhino Rooter through Angie's List and got an IMMEDIATE reply, saying they could help and to feel free to call. I called, left a message, and while I was still on the phone telling my tenant I'd reached a drain company, I got a call back. They could come that same afternoon -- in about two hours! Wow. I'd been prepared to wait several days. Jose arrived roughly when expected and I had him do my tub first, as I thought it would be easier, but it turned out to be an long, arduous job, thanks to what turned out to be shoddy workmanship in the installation of my pipes and fixtures during my 2010 bathroom reno. Jose was stuck working on my tub for almost two hours. The owner kept calling Jose to see what was taking so long, as other clients were waiting. (That shows you how much this company attends to its customers -- impressive.) Jose explained that certain pipes were not connected and certain parts didn't fit, which I wish I'd known in 2010. Too late now, but I was grateful that Jose took the time to show me the problems. He finally finished working on my drain, then went upstairs and cleared my tenants' drain in a flash. He cleaned up both their sink and my tub thoroughly before leaving. I expected to have to pay more than the quoted price, since Jose had had to stay so long. But here's the nicest part of the story: Jose handed me his phone, saying his boss wanted to talk to me. After I verified Jose's tale of woe with my tub, his boss (sorry, I forget his name -- very personable and concerned though) told me not to worry, that I would only have to pay the agreed-upon rate. Yay! I hate dealing with issues like clogged sinks and tubs, but now that I've discovered Rhino Rooter, I say bring them on! Well, maybe not really, but at least I will know who to call in the future. It's such a relief to find such professionalism and concern for customer satisfaction in a service company. Reasonable prices too. Thanks, Rhino Rooter! read more

I will admit that this review is not based on my personal experience with the company but that of my mother's who I trust wholeheartedly. I was just in charge of calling and setting up the appointment for getting the bathtub in our new house fixed. I called the company on Monday after being matched on homeadvisor and spoke to David who was both informative and accommodating during the call. We initially agreed to an appointment on Thursday, which I thought was great given our fix was not an emergency. 20 minutes later I called back to reschedule for Tuesday afternoon (my calling was happening on Monday the day before) and David again accommodated and agreed to a Tuesday afternoon appointment, knowing EXACTLY what we needed fixed. We agreed on a service and the respective price on the call. Tuesday afternoon Manny went to the house and met my mother. She was THRILLED with her experience working with Manny. She showed him the issue and immediately he calmed her nerves and assured her it wasn't as big a deal as someone else had told her. He went to work on our main drain finding where the clog was and fixing it on a timely basis. He even showed my mom where our pipes were and for future reference how to maintain the system. Needless to say she was happy with their interaction and fully satisfied with the resolution of our issue. Based on this experience, I hope we won't have to soon, but we will be calling on them in the future for our plumbing needs. Btw the price quoted was accurate, so no surprises on that end. read more

David from Rhino Rooter is outstanding. We had a clogged kitchen sink drain and we called a major named Rooter service first, but they could not locate and solve our clog. We got connected to David through a local plumber, who after hearing about our problem recommended him to us. Thankfully he did because David was extremely knowledgeable, personable and clean. He worked hard and solved our problem. We happily and sincerely recommend him to any home owner or business who needs a reliable, professional, and honest person. Thank you David. read more

On time, got the job done, and cleaned up after finishing the job! Hats off to Manny for coming in and doing a great job. Very professional and is a great asset to the company. I was very impressed with how he explained the work that needed to be done and got it done in a timely manner. The only negative I can say about the company is that they did not provide the pricing before starting the job. Otherwise I would definitely recommend to others! read more

I had an emergency issue with an AC drain off pipe being on the ground floor. The pipe draining the floors above got clogged and flooded my guest room. Rhino came out snaked the pipe and replaced a pvc pipe that i'd broken trying to fix it myself. They fixed it in such a way that it won't get broken again. Would call them again in a heartbeat. read more

An employee from the company came in the morning and tried getting to the pipe under my sink for about 45 minutes without success as he was a very big man. He called his boss under the pretext that my disposal needed to be removed in order to reach the pipe. The owner came and told me he had to charge me by the job and not by the hour. I asked why and he said that it is the way he charges. He admitted that his guy was too big to fit to get under my sink and did the job himself in 10 minutes without removing the disposal. He charged me $250. I talked him down to $190. I truly feel he charged me for the time of his employee who could not do the job. Would never hire this company again. read more

I feel like I was overcharged and scammed. And poor customer service! The first time I called Rhino was to snake a drain which cost $285. I was out of town for business for over a month and came back to notice that the water pressure (which had been fine for a year) was completely off. Water would trickle from my faucet. Called Rhino Rooter again to fix the pressure and it took the plumber 5 minutes, after which he charged me $125. I asked for a copy of the invoice of the first snake drain job. He wrote me one for $265, which he said was the price. I checked my records and it showed I paid $285 the first time for the 15 min job. This shows I was overcharged. Not only that, I have been contacting them for 3 weeks (texts, calls, etc) for a copy ofthe invoice of the right amount to show my landlord. They keep saying theyll bring one over, and they keep lying. I wasnt even asking for them to bring it over. I just asked for an emailed, texted, or faxed copy. Should take 2 seconds. ' Overall, very frustrating experience with this company. read more

He charged me more than twice other plumbers to clean my ejector pump, and it would only work for a few hours after cleaning. He then concluded the pump needed to be replaced, and yet his replacement cost (labor + equipment) was still much more than other plumbers quoted. I had the pump replaced by another plumber for $300 less than Rhino Rooter quoted. I do not recommend using Rhino Rooter. read more

David from Rhinorooter was initially helpful to us when we had a drain clog and water in the basement. Initially, he was prompt, nice and did a good job of cleaning the drain. However, at the time of payment, he convinced us that our sump pump also needed changing since water was still seeping in, and took a full amount of advance payment, promising that he would get the sump pump changed within that week. After multiple reminders, and fake reassurances from him that it would be done that week, and more than two months of stalling, the sump pump work is still not done while we continue to get rainwater into the house. I asked for my money back so I can hire someone who is more true to their word and more reliable. Not hiring him again. read more

Rhino Rooter was very helpful. We have a problem drain and they cleaned it out once, and a month later it clogged again. It's a difficult pipe. They had a full schedule but still managed to arrive that day around 6:30pm, cleaned the drain out (there was no charge for this 2nd visit) and saved my day. read more

I thought these guys were great. I scheduled a call for to have the Main Line Drain from my house snaked and then cancelled it 20 minutes later because I found someone cheaper who ended up trying to totally rip me off. I threw that guy out of the house and called Rhino Rooter again. Explaining my situation (and apologizing for canceling) the guy on the phone was VERY gracious and re-added me to their call list. Two guys came out at 7:30 on a Sunday night (Oscar night no less) and snaked the drain within 45 minutes. It had tree roots in it so they actually did it twice to be very sure they got as much as they could. Rudy and Jose were equally as gracious and polite and really clean in their work; This is important- I've had my drain snaked before and have always had a huge mess to clean up afterwards- not with these guys. Rudy also advised me about replacing one of my drain caps - giving me detailed instructions of what I need to purchase as well as alternate options. The cost was $300 which is competitive for a main line auger job. No off-hours add ons. I highly recommend them. read more

To begin with, when I called Rhino Rooter, I was simply looking for advice on this "Hydroblasting" that was being recommended to me by another company. Even though I was not necessarily looking to hire Rhino Rooter for any service, the owner, Dave Rocco, answered my call and immediately answered all of my questions regarding my situation without any reservation. He was patient and kind and clearly, very experienced and knowledgeable regarding sewer drain problems. After speaking with Dave, I realized that the other company I had been working with either did not know what they were doing or worse, they were deceptively trying to make extra money off of our situation by recommending an unnecessary and expensive service. So, I called Dave Rocco back and asked if he would give us a second opinion. Even though this call came late on a Wednesday evening, Dave booked us for the very next morning, wanting to come himself to make sure we got the best service. Not only did Dave arrive on time, but he immediately got to work, confidently using the drain access closest to the street, explaining that this would give him the most torque with the snake. He insisted that the camera was not necessary because in most cases, he could "feel" where the blockages were and how to address them. Clearly, if he is able to do this without a camera, he is experienced and skilled. Within an hour, he had addressed this so-called "difficult" blockage by using a larger blade on his snake. What was most impressive is that in addition to cleaning up his own work area, he cleaned up after the previous company, who had left our basement covered with sewer muck and removed tree roots. When I came downstairs to talk with Dave about what he did, I almost teared up seeing that he had cleaned up the entire mess. I had been anticipating a major cleanup after he left and this was truly such a gift. His work was professional and his customer service was exemplary. Most importantly, Rhino Rooter solved our problem (it's been several week with no issues), clearing the clogged drain pipe and only charged us $350. Obviously, this saved us from a considerably more expensive and possibly unsuccessful service. I'm so glad that I followed my instincts and researched before committing to this other company. I just wish I had called them first. Learn from our mistakes and call Rhino Rooter with any sewer drain problems. read more