Dr. Reinhardt is the best! There is no doubt you will have the best experience and out come…read moreutilizing her services. I had bilateral cataract surgery and observed her attention to detail and caring. She provide and expects the highest quality from Her staff. She returned my faith in our medical care. May all the love and caring you provide to all your clients be returned Double to you. Thank you! Life changing!!

I recently had my second cataract surgery with Dr. Reinhardt. It was a great experience start to…read morefinish. She is top notch: professional, kind, thorough and highly skilled. Her office runs smoothly and the staff is helpful and knowledgeable.

I was in the waiting area and a technician entered. She asked for me and didn't introduce herself…read more In the room where we went, she began an abruptly worded interrogation. "Do you wear glasses?" (Look at my chart...I've been coming here for several years.) I didn't say that...but, began to wonder. I held up my sunglasses and informed her that I wear these and they are prescription sunglasses. Then, she asked if they are sunglasses. What?!? Didn't I just show them and state that? Her feeble attempts at communication went downhill from there. She doesn't listen. It's difficult when someone is only thinking of his/her next question and doesn't listen to your responses. Attitude is everything and hers was anything but friendly. I endured, but... When I'm around that sort of lousy customer service, I start to withdraw. I began responding to her unfriendly demands with brief responses or silence, if the question didn't require an answer. When I asked questions about the procedures, she became defensive...and her answers conveyed a condescending tone/attitude. During the part where she was asking "is number one or number two more clear", I was giving clear answers. She suddenly stopped and demanded to know if I had a problem with her. (Oh boy...here we go...) Her demeanor was totally confrontational and somewhat shocking. In response to her demand, I informed her that she was not being very friendly or welcoming. In an angry tone, she expounded that she is "the friendliest person in the office". (Then, the office is in serious trouble.) I laughed. It was ridiculous. Absurd! She suggested I have a different technician. I quickly agreed to that plan. She turned and walked-out...closing the door as she left. So...by then, I was sitting alone, waiting, and began experiencing a lot of anxiety. I wanted to flee the extremely uncomfortable scene...immediately. I did. I will never return.

This clinic doesn't really want new business. First they asked for doctor referral then they…read moreclaimed they didn't receive my primary doctors referral. After my doctor re-faxed over the referral, they said sorry they do not accept new patients.

Always a 5 star experience for me! Beautiful office, friendly staff, & excellent doctorsread more

I've been a patient at Mill Creek Family Eye Center for over 12 years and have consistently had…read moregreat experiences. I even continued scheduling appointments here while living in Oregon because I couldn't find a provider I liked as much. Everyone, from the front desk staff to the optometrists, is friendly, professional, and knowledgeable. Whenever I've had questions, they've taken the time to answer them thoroughly and make sure I understood. I highly recommend Mill Creek Family Eye Center for quality eye care and excellent customer service.

I went to the place twice in the past. When I first time went to the store, it was about over year…read moreago, the service lady (sorry, I didn't get her name) was so nice, she helped me with picking frames, I tried several of them. She was so patience, and very nice. but my insurance didn't have contract with them. The second time I stopped there was last Friday, because my glasses had been hit by something, and the shape changed little, and not balanced well on both sides legs. She adjusted it, and cleaned it very well including the pads, which I even asked to clean. My glasses is multi focus, after she adjusted it, I see things even more better than ever, I can see a lot better then before. I am so happy, and strong recommend the place.

The staff is SO helpful! Love their options for eyewear. Bought one pair and would Definitely would…read morecome back!

First off, the optical staff, technicians, optometrist, are really good. They are nice to the…read morepatients, professional and as far as I can tell competent. They even caught a stigmatism that was missed by my previous eye doctor which made a big difference on how I saw things. Now where star were lost were: 1. I feel as if this clinic kinda nickel and dimes you. Of all the vision clinic's I've been to over the years, this is the only place I can't seem to go to w/o always having to pay for something out of pocket. If it's covered by insurance there's something that they say it isn't and it'll cost you. To top it off, their products are pricey with regards to frames, lenses, contacts, services, etc. My last visit I had at Mill Creek Vision for my annual preventative eye exam, but they got me out of pocket for contact lens fitting (which I thought was covered my insurance, but they claim it isn't), Anyhoo, afterwards I asked for copies of my glasses and contact prescriptions and took them to Costco and purchased all my hardware there (despite jumping through some minor insurance hoops to get my annual hardware allowance back-which I did). Gotta tell ya, definitely more cost effective going that route. 2. But the biggest loss of stars in my rating is due to their front desk staff. A staff that DOES NOT know the meaning of CUSTOMER SERVICE and lacks a certain amount of professionalism. They are very condescending in how they talk and treat their customers. I base this on how they were with me and my family and how I observed them with other customers while I waited. There is one or two who stand out. If you've been there you probably know who I'm talking about. Anyhoo, they will make you feel as if you are interrupting them, putting them out for "Doing their job". They don't always do what is best for the patient/customer so if you don't ask, or question something chances are it'll get overlooked, ignored and you might get over charged or something forgotten. It doesn't help also that they seem to rush you at check in and during check out so they can get back to finger blasting their keyboards or phones. Again based on personal experience. The first three appointments I was able to schedule me and my family for the same day. If there's availability why not? Last time I tried to do it and despite open availability they denied it. Their reason I was told on the phone, they CAN'T schedule more than two family members at a time. WHAT? REALLY? So I ask why not, you've done it before and they tell me that it's policy. I try and continue to ask specifics about this policy and I'm told again, it's their policy and something about cancellation issues. Yeah whatever, I figure they're just being lazy. Policy or not, kinda ridiculous that they can't accommodate two adults and a child on the same day...oh wait a minute they have! but not today. Then there's a test that they do that looks at the back of your eyeball. You'd think it's a test that SHOULD be standard to an eye exam. It is an eye exam after all...it isn't so it'll cost you since it's NOT COVERED BY INSURANCE as part of your PREVENTATIVE CARE. Of course you can pass and instead they dilate your eyes for free I think (or maybe that'll cost you as well, I don't know, but what I do know, I've had that same test in other clinics and it was covered by insurance). Trying to get them to explain results in dirty looks and a mean-girl attitude...an no REAL explanation. So the "face" of the business does not make a good impression and they obviously don't realize that it's just as important as the service provided. This would be my 4th appointment to this vision clinic, but the front desk staff attitude has been pretty much consistent through out. So me and my family will probably be on the look out for another vision clinic. Too bad their front desk staff doesn't have the same customer service skills their optical staff does.

Called and was put on hold for a long time while the staff was checking my insurance. She told me…read moreto call back because she could not verify my insurance. Be very aware that your treatment is based on how much money this office can get from your visit. I saw my insurance statement that they wanted to charge almost 4 times of the insurance allowance. Because they know they would not be able to get the money they want, they treated my eye exam very casually. The tech took two tests that lasted less than 2 minutes. The doc took less than 4 minutes flipping a few charts of 1 better or two better, then wrote my eye exam prescription, which is the exact same as the that of the eye glasses I wore that day. I spent a lot more time signing many documents and waited in front than the total time for the actual eye exam. Do NOT recommend this place to anyone. The practice can be defined as unethical!

Super friendly staff, and fast service. They don't have the biggest selection of frames, but they…read morehave good frames. I'll go back.

I have never written a review before but I feel compelled to do so for Dr Godines. As a senior, I…read morehave been to many eye doctors but none have compared to Dr Godines. He is so pleasant, kind, understanding, professional, and very thorough. We drive from Leavenworth just to see him and he makes it well worth the time and effort and so appreciative as we are of him. Krista is also very pleasant and knowledgeable. Thank you so very much, Dr Godines, and Krista as well! Jim and Sandy

Initially I was happy with the service and they said I was a great candidate for it but…read moreunfortunately it only lasted me 3 years. I tried contacting them for a retouch up and they said they would have their providers get back to me after 3-4 attempts. It's like they took my money and didn't care for the customer "lifetime touch up policy "....Im going back to glasses and contacts.

Dr. King was/is probably one of the best doctors I've interacted with for any surgery. I got LASIK…read moredone on my eyes, which were around -4.5 to -6 in prescription. Yikes! We interacted first via zoom call for virtual consult and later I went in for an in-person free consult. He performed thorough testing and was able to schedule me for the same week, which was perfect for my schedule. Overall surgery lasted about 10-15mins but I was at the office in Renton for about 2-3 hours for repeat testing on eyes to make sure they were stable. No issues in surgery and post surgery, while waiting for my spouse was offered more numbing drops. Glad the office was looking out for my well being. Followed up next day with another doctor and was out of the office within 10 mins for a 3-week follow-up. Haven't had any issues so far and got great results. What stood out for me was the last thing Dr. King said, which no doctor has ever said, "Thank you for your trust." Any surgery is stressful to think about, but it's great to see a doctor that values the patient and is meticulous about his work.

Very disappointing experience. The staff showed unprofessional behavior and the overall treatment…read morewas poor. The service lacked attention to detail, and it felt like the team was inexperienced and not properly trained. I would not recommend this place based on my experience.

As a new patient, establishing care anywhere can be daunting. But it was so easy here! With online…read morebooking requests and texted communication I felt taken care of every step of the way. My exam was timely and informative. Dr Nguyen explained my prescription in a way that made sense to me and didn't use any complicated jargon. I felt at ease the entire time and never was pressured at all. You will be taken care of here! They also repaired my glasses that I'd badly bent over the summer which I thought would be beyond repair. Amazing!

Alderwood Vision Source is amazing. From the ladies at the front desk always getting me in quick,…read moreto the techs that are always so friendly and ask about my day, to the doctors who listen to my concerns, to the optical staff that have so much knowledge and a great selection of glasses to choose from. Everyone is great! 1000000/10 would recommend to anyone.

We had an unfortunate experience with our 8 year old son trying on special contacts at this…read morelocation. We were not thoroughly briefed before the appointment that staff would not be allowed to assist him with the contacts, and that parents weren't supposed to be in the room while he was trying them on. This was a traumatic experience for our son (the contact got stuck in his eye and the doctor had to use a small plunger to pull it out after I begged them to) but especially traumatic as parents watching our child struggle while the staff did...nothing. I hate leaving negative reviews but parents need to be told EXACTLY what to expect so this situation doesn't happen again. No, we will not use this business again nor can we recommend it.

Prior to this, I never had glasses (and never had an eye exam). I recently noticed that I was…read morehaving trouble reading projections on the screen, during meetings at work; I decided to check out this place, because it was the first on the list for my insurance. The appointment scheduling was no sweat. I was happy to get my next-day appointment at a reasonable, after work, hour. When I arrived for my appointment I was greeted by the friendly doctor and staff. After filling out a quick form they took me in and did the exam. Everything went great. She even did the dreaded "blue light" thing (I had no idea what was going on, but my friends later told me my eye was actually being touched by something), and it didn't hurt or cause any irritation. After the doctor flipped through various lenses, she wrote me out a prescription and then explained my insurance glasses allowances. This is where I got a little nervous. I was asking "What is my prescription?" and she would respond with "It's not too bad, but it can be corrected to better." I'm an engineer, so I like to know specs, and after a bit of prodding she finally told me my vision was 20/20, with a slight astigmatism. She was a little defeated sounding as she told me I probably don't need glasses at all, if I don't want them. After I knew the stats, and she mentioned she could correct my eyes to 20/15, I decided to buy some glasses. I mostly wanted crisp vision during meetings, and wasn't looking for continuous wear. They had a wicked clearance deal going on, where certain frames were free with lens purchase. I ended up with a pair for like $20 out of pocket. The lenses were $160--which is a little expensive for low-index lenses... I was not terribly happy that they didn't explain what was included in the $160 lenses. It took over 3 weeks to get my glasses; I called after 2 weeks and they told me my lenses were "delayed" because of a private lab's equipment malfunction. When they "adjusted" my glasses, they didn't get the nose pieces adjusted right, so they don't feel right. The frames the girl helped me pick out squeeze my head fat so it looks a bit weird above my ears. All-in-all, I had a pretty decent experience. I was disappointed by the initial lack of transparency in diagnosis, and also the lack of a clear explanation on what lenses I was ordering, but the price was pretty good with the clearance deal. The wait has been longer than I expected, and I was not terribly pleased with the assistance I received picking out my frames (they ended up being too small). If you know what you want, and are familiar with glasses purchasing, I would imagine this place would be perfectly sufficient. I would avoid it if you're a n00b like myself, and need help.

I ordered a pair of glasses at my annual check up, and was talked into buying warranty; with…read moreinsurance I spent upwards of $500, but I was going to use the glasses for the next two years, so I though it worth. Grave mistake: the frame unscrewed twice and I took it in for reconnection, then the weld broke, they fixed the first time and then the other weld broke. Second time they did not fix it: " it was not under warranty". Upon my inquiry, the answers was rude: "we fixed it once". No further comment, nor a resolution to my issue. Recently they had the nerve of calling me for my check up: fat chance! This business is not honest. I will NEVER use it again. Beware!