This is the second time I've taken my car to this dealership and the issue was so minor that they didn't even charge me an outrageous price. This dealership is very honest and I have no problem recommending them. They could have easily charged me more. If you need service there you can count on them giving you an honest assessment. read more

We have a 2003 Buick LaSaber. The Service Department at Richland has kept our car in tip top running condition... thank you Keith, Larenzo, David and all the great mechanics! We love you guys! read more

Took my Chevy Traverse here for service. They are so welcoming and kind. It's clean and organized. They were packed or overbooked like so many service centers. The had great communication through my service and it was so quick. Won't go anywhere else ever again! read more

My wife's Bolt EV was having intermittent issues with the backup camera and 360 camera system. We scheduled an appointment online and took it in. They were able to figure out the issue and made a warranty repair on it. But that was not the best part. There are so few times these days when you get great customer service. When I went to pick up my wife after she dropped off the car, they offered her a ride but I just wanted to spend some time with her, the service manager remembered me from when I took my car in previously. They were always friendly and accommodating there. There's a bigger dealership with a larger service department a lot closer to us, but that dealership's customer service made us decide to never go back. I love the people at Richland and I will definitely be going there for all of my needs. And most likely when I buy my next Chevy too. I cannot recommend Richland enough. read more

Took my 17 Camaro SS in to Richland Chevrolet for and oil leak. They quickly diagnosed the problems (oil cooler lines & oil pan gasket). Great service, Chuck, my Service Advisor, was great, and was able to get repairs covered under warranty. If you own a Chevy, give Richland a try... read more

Richland Chevrolet - Auto Repair Near Me - Shafter, California

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I'm very pleased that I found Richland Chevrolet. They treated me like family and didn't try to talk me into anything. When I found the car I wanted Alfred explained everything until I clearly understood what I was getting. Michelle in finance helped me thru the process and again clearly explained everything. I love those guys and would recommend Richland to anyone in the market for a Chevy. read more

I was skeptical about coming here upon my arrival, but I am sure glad I did. Old school and the best! This is a type of place to go to for service. The employees are super kind. The service department is impeccable. I only had an oil change! He pointed out and recommended a possible future concern. No pressure to fix and buy now. I will definitely be returning here for my trucks needs!!! read more

We purchased a 2020 Chevy Traverse High Country. We found the car at a different dealer and Noel and Cameron worked on a getting to Richland. We have purchased all of our cars from Richland because of the excellent care we get with our vehicles. The service department is excellent and always ready and able to help with our vehicles. Noel Barboza is a great salesman, our vehicle was missing the trunk liner from the previous dealer and made sure we got a new set and he installed them for us. He also has made sure we are happy with our purchase and if we had any questions to not hesitate to call if we need anything. read more

Michelle and Oscar were great. So far the best car buying experience yet! David and Lorenzo have always taken care of our service needs. They definitely have our business. Thank you! read more

Richland Chevrolet - Auto Repair Near Me - Shafter, California

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I finally made the jump from 3 way to Richland Chevy for service on my vehicle. The process online is easy and user friendly on there web site. I made the appointment on Tuesday and was able to get in this morning at 8am Before I made this appointment I browsed at 3 way and I wasn't going to get in until Nov20. Everybody I meet was very professional and nice. Definitely felt like you were part of the family environment they have there. I will start using Richland for all of my car needs now!! Thank you!! read more

I called Richland Chevrolet because they had a truck listed that we were interested in. Our truck was stolen and we needed a replacement. Insurance was going to cover it. They connected me to Alfred. He said they had the truck and we were going there to see it but when the day came for our viewing, Alfred said it wasn't there. That the owner of the dealership was using it. He said to save us a trip, he'd bring the truck to us. Drove it to our home in Bakersfield. Which we thought was nice after not having it available on the day of our visit. He brought a different truck that cost more than the truck we wanted originally. He said they didn't have the other truck anymore. We said no. We asked Alfred to find another truck for us and he said ok. We NEVER heard from him again. They dropped the ball and lost a sale. We purchased our new truck with a dealership that did everything we asked and made sure we were taken care of. read more

Richland Chevrolet - The Chevy Colorado we purchased with another dealership because Alfred at Richland Chevrolet dropped the ball. - Auto Repair Near Me - Shafter, California

Went to Alfred back in November wanting to trade in my car he treated us like family and was able to get me in the car I wanted the people here are very friendly I would recommend them and still absolutely love my new car! Will definitely continue going here read more

Richland Chevrolet - Auto Repair Near Me - Shafter, California

They won't work with you. We were told if you don't get it somebody else would. Which is 100 percent true, but a whole day was wasted (no commission) because they weren't willing to make the customer happy. They only gave us $50 off a used car. Thousands of dollars for a car the was priced above what Kelley blue book says it's worth and only got $50 off. Waste of time. Plus the building is Hot. read more

I took my Silverado in to have a check engine light diagnosed. The repair was made. A few months later the engine light came on again for the same problem. Richland fixed the problem under warranty with no questions asked. Great experience. read more

Attention Chevy owners: If you want decent service on your Chevy vehicle and live in Kern County ONLY go to Richland. AVOID Three-Way Chevy at all cost! They're awful! I wish my car could have been serviced at Richland from the beginning! read more

Great service...very friendly staff. All the benefits you would hope to get from dealing with a smaller dealership. The people know your name, they interact with you and don't rush to the next person. They really make your feel comfortable here in Shafter. read more

Absolutely great customer service from Alfred and Cam! Would recommend to everyone. When I went in looking for a truck (over a year ago), they helped me find exactly what I was looking for and even went the extra mile in making sure everything was just perfect. Whenever I need an oil change, have questions, etc, they make sure to help me in every way possible. read more

The best Chevy dealership in California! We have purchased our last 4 vehicles over the past 20 years from Santos and Alfred at Richland Chevrolet. Their service department is Amazing! Lorenzo and Keith are Great to work with. Richland Chevrolet services all of our vehicles, from changing the oil to rotating tires to general upkeep. What's really amazing...if they know our car will be in the shop for a few days they will get a loaner car for us. Richland Chevrolet offers customer service that you don't see anymore. They are simply the best! Well worth the drive from Bakersfield to buy a car from this Awesome Dealership in Shafter! read more

Horrible !!! They ordered the wrong car and tried to make us buy it then we found the right car brand new for $10k cheaper over priced,rude,unprofessional its sad really!! read more

Visited the service department for the first time today after going to another Chevy dealer for years, well let me just tell you the service and customer service was amazing! Took my vehicle in for a check engine light. Problem was solved within an hour and I was back at work! Didn't have to wait for hours! read more

Thank you Richland Chevrolet Shafter staff Alfredo Campos and Cameron Hunter they go above and beyond in helping us the customer and amazing shopping experience. Richland Chevrolet the best dealership in Kern County. I strongly recommend them. Visit them. Thank you guys for everything. Truly mark of Exellence. read more

Completely horrible experience would not recommend this company for anything! First off, drove from Bakersfield to Shafter to look at a suv (they knew we were coming) by the time we got there, the salesman no longer had it! A courtesy call would have been nice?!? Nope this man had us drive there and waste all time. Tried to say we were $10,000 upside down on our Lexus. Wanted us to have $800 payments. Got the same SUV in Bakersfield for $450 with the same down payment. We were no way close to being upside down on our car! This place is a complete joke and scam! I can't tell enough people about how terrible this car lot was. Buyers beware! The whole office was terrible, keep looking! Would highly recommend Bakersfield GMC!!! read more

If you need free storage or a place to park your car for a couple of days Richland Chevrolet is the place for you! I have a 2015 Chevy Suburban that I took to Richland because I was having problems with the front suspension. I took it to Richland because the dealership I bought it from was out of the 45 miles so the extended warranty would cover it at a dealer of my choosing. After having it for a week, and several calls on my part because they did not keep up with letting me know what was going on, I picked my car up. They said they weren't going to charge me anything because they couldn't figure out what was wrong with it. I was dealing with Chevy themselves and when they called the service manager he told them my shocks were leaking and they needed to be replaced. Funny thing.. the front suspension has the magnetic ride control and doesn't have shocks but has struts. He said he even called the extended warranty to see if they would cover shocks to be replaced. After I took the time to talk to the extended warranty place and another dealership they both confirmed they are indeed struts. I doubt Richland even looked at the car. My husband and I both had called them several times to find out what was going on and why what they told us and Chevy was different. The service manager would make some excuse to get off the phone and never call us back. Beware when taking your car to get "glanced" at. It cost me a couple days off of work and gas money but hey I didn't have to pay for the parking! read more

I have used Richland Chevrolet to perform repairs on my two vehicles (Camaro SS & Corvette) for about 5 years and have never been disappointed. I have had them do both non-warranty work (clutch on my SS) and warranty work on the corvette. They have also performed routine service on both vehicles. The mechanic "James" has always taken the necessary time to talk to me if needed and is very thorough. I completely trust them with my vehicles. read more