I called with some questions and to ask a favor and Tommy answered. He was so kind and helpful that…read moreI would believe they run their entire business this way. It was a refreshing change from what I run into a lot out here. Thank you, Tommy!

From the owner: We are a local private trucking company. We haul paper products for mostly Graphic Packaging in…read moreKalamazoo, & Battle Creek, MI We are Hiring CDL-Class A Drivers, at least 2 Years Experience, with 2 points or less.

Want to give a BIG SHOUT OUT to D & S Truck & Trailer Repair for going above and beyond in hepling…read moreis when our brake system blew out while pulling our 30' travel trailer while moving from Michigan to Texas. They worked diligently to repair our Avalanche and get is back on the road. They loaned us a truck to pull or TT back to their shop and a car to use. The owner Don Sr and his son Don Jr. are the ones you want to call if you break down in the Benton Harbor area!!!

This is a family owned business. They are good people with a solid knowledge in Truck and Trailer…read morerepair. It's always a pleasure doing business with Don Sr. and Don Jr.

On our way to a place further north to pickup a trailer we decided to stop by at this place to see…read morewhat they had and how we'd be treated. Given the review that was first on here we were naturally a bit reserved in doing business with them but the staff made us comfortable and was very generous with time and explanation. The price was good and the time spent at their desk was minimal. The facility was well stocked and brand new. We decided to give it a shot and are happy with what we bought and how they treated us. Naturally you must always also consider what happens if things go awry, as Vicky's story and photos illustrate. I think the owner put effort in to fix but lots of in-hindsight bad decisions seem to be made by both sides. So, long story short, we went here, got a good deal and the exact trailer we wanted, good advice and speedy service. Hope this adds some balance to the rating. For trailers you can tow home: 0 worries that this is a great place to buy from. When putting shippers in the middle? Not sure if any place would come out clean.

What started off as a ok customer service experience quickly turned into a nightmare. I bought an…read more80k Toyhauler that was made by ATC. They are supposed to honor ATC warranty work because they sell them there. At first they were helpful in servicing the trailer under warranty, but then decided not to service my trailer that was still under warranty. They told me it was because I didn't buy it from them, even though they are one of the biggest dealers of ATC in the Midwest. They also said they weren't going to sell them anymore because of quality issues, even though I see them for sale in front of the dealership every time I drive by. When I purchased it, they were all sold out because of Covid. I bought it in Indiana knowing they sold and serviced them In Kalamazoo. It's like having a Chevy dealership unwilling to fix a Chevy under warranty. I ended up having to sell it because they were the ones I was depending on to work on it. I lost 10k in the transaction. Luckily the person buying it from me was out of state and would never ever need Premier Custom Trailers for warranty work. What a nightmare they created for me as a customer! Do not deal with this company if you value your sanity and your dignity. My biggest financial regret in recent memory. On top of it, there is an attitude that quickly shifts against you if they no longer care about helping you. Avoid!