I called with some questions and to ask a favor and Tommy answered. He was so kind and helpful that…read moreI would believe they run their entire business this way. It was a refreshing change from what I run into a lot out here. Thank you, Tommy!

From the owner: We are a local private trucking company. We haul paper products for mostly Graphic Packaging in…read moreKalamazoo, & Battle Creek, MI We are Hiring CDL-Class A Drivers, at least 2 Years Experience, with 2 points or less.

Needed the bearings on my ski trailer replaced and he got them all taken care of for me for a fair…read moreprice and in a timely manner! I will reach out to him again for any future projects that may come my way

From the owner: Metal Fabrication, Welding and Repair. Small projects and one off's welcome.read more

Had a trailer looked for not wanting to slide tandems. Got it all worked out really fast.read more

This is a really nice shop with good mechanics. They were able to get me right in and rolling in a…read morejiffy. The location is convenient right off 94 BR with alley and street access both. I would highly recommend them.

On our way to a place further north to pickup a trailer we decided to stop by at this place to see…read morewhat they had and how we'd be treated. Given the review that was first on here we were naturally a bit reserved in doing business with them but the staff made us comfortable and was very generous with time and explanation. The price was good and the time spent at their desk was minimal. The facility was well stocked and brand new. We decided to give it a shot and are happy with what we bought and how they treated us. Naturally you must always also consider what happens if things go awry, as Vicky's story and photos illustrate. I think the owner put effort in to fix but lots of in-hindsight bad decisions seem to be made by both sides. So, long story short, we went here, got a good deal and the exact trailer we wanted, good advice and speedy service. Hope this adds some balance to the rating. For trailers you can tow home: 0 worries that this is a great place to buy from. When putting shippers in the middle? Not sure if any place would come out clean.

What started off as a ok customer service experience quickly turned into a nightmare. I bought an…read more80k Toyhauler that was made by ATC. They are supposed to honor ATC warranty work because they sell them there. At first they were helpful in servicing the trailer under warranty, but then decided not to service my trailer that was still under warranty. They told me it was because I didn't buy it from them, even though they are one of the biggest dealers of ATC in the Midwest. They also said they weren't going to sell them anymore because of quality issues, even though I see them for sale in front of the dealership every time I drive by. When I purchased it, they were all sold out because of Covid. I bought it in Indiana knowing they sold and serviced them In Kalamazoo. It's like having a Chevy dealership unwilling to fix a Chevy under warranty. I ended up having to sell it because they were the ones I was depending on to work on it. I lost 10k in the transaction. Luckily the person buying it from me was out of state and would never ever need Premier Custom Trailers for warranty work. What a nightmare they created for me as a customer! Do not deal with this company if you value your sanity and your dignity. My biggest financial regret in recent memory. On top of it, there is an attitude that quickly shifts against you if they no longer care about helping you. Avoid!

If there is a thing called "over the top customer service," this place would be very close to…read morehaving it. On top of great work on my ride, the people often went beyond expectations. Ex. After dropping my car off to find out what was ailing it, I was ready to call a taxi to get back home. Instead the manager (Steve) offered to give me a lift. And it wasn't exactly around the corner, either. Plus, it was a messy, snowy day. Not the type of day you'd want to be driving if it wasn't absolutely necessary. Along the way, he took the time to point out other reputable auto shops in the area, just in case I wanted to shop around. He didn't have to do any of that, but I got the feeling that's just how he is as a person and how AutoAnalyst treats its customers. Top notch.

Rude, expensive, and dishonest. I have brought my truck here a few times and will never again. The…read morelady running the front desk talks down to people. I also got my truck back the last time with a different dipstick that was not even long enough to reach the oil. A employee also told me that he put flour on my belt to stop it from squeaking. The lady in the office accused me of lying. They need to realize that they are in the customer service business and people will not take how they treat people. AVOID THIS PLACE. There are plenty of good mechanics in town.