Had my car for 2 days and didn't fix it. But charged me $220 for a smoke test, and driving my car…read morearound for two hours. No communication. Left his sweater and deodorant in my car then proceeded to call my phone so much I had to block his number. Weird interaction and bad service.

Anywhere from may to June of 2022 I took my Chevy cobalt to get the back right break done and on…read morethe 4th of July the car swerved to the left and then to the right then it totaled on the expressway going towards west of the 33. He had an unlicensed mechanic working on my car at the time. Not sure how business is for them but I do not appreciate my experience

Pressured me with an extended warranty that I didn't want - said that they would not sell me the…read morecar at the agreed upon price without purchase of the warranty. I requested a cancellation of the warranty in January, it is now the end of May and I have not received a refund. I paid the account in full for the vehicle, the check should have been mailed to me. It was incorrectly mailed to Ford TWICE and now the entire staff is ignoring my calls and emails. Open to pursuing legal and criminal action as the money was stolen months ago with no attempts to resolve.

Our salesman Tanner on our F350 was fantastic, he went above and beyond everything we needed. The…read moreservice department was great when I asked about the servicing the vehicle. Also greeted by the general manager also very nice. Would have given a 5 star accept the finance guy Tom. Very rude and seemed like we were bothering him. He should not be dealing with people.

I've been a Hartway Motors customer for many years, and they've always treated me like family. I'm…read more82 now, and after driving my Chevy Colorado for a long time, it was becoming a bit much for me. I don't drive often, but I wanted something safe, comfortable, and modern enough to help me build confidence with newer technology -- especially wireless maps. I'm not very techy; I just want things to work. For the past couple of years, I had my eye on the Chevy Equinox. What I didn't know was that my son was quietly working behind the scenes with Nichole and Emily to surprise me for my birthday. He looked at the Equinox but realized the 2026 Chevy Trax had a cabin layout similar to my Colorado, with a simple turn‑key start that would make the transition easier for me. He didn't know I could check my emails on my smartphone -- so when the "Congratulations on your new 2026 Chevy Trax" message arrived, I saw it before he expected. I drove straight to Hartway Motors because I had to see it for myself. And I loved it instantly. The Trax was everything I didn't know I wanted. Zippy, stylish, with sporty red accents that made me feel 20 years younger. The cabin was simple, familiar, and not overwhelming at all. It felt like me. Hartway Motors has always been a place I trusted. My family worked here years ago -- even back when Darlene and Charlie ran it. Honest, upfront, and genuinely caring. That hasn't changed. I can walk in anytime with a question and someone is always there to help. I'm not a number here. My son originally thought about going to the city for "better deals," but I insisted: if I was getting a new car, it would be from Hartway. After working with Nichole and Emily, he understood exactly why. No fluff, no pressure -- just an honest deal and real people. Hartway Motors will always be a staple in my home. Tradition, value, and the kind of integrity you don't find everywhere anymore. Thank you for making this 82‑year‑old feel confident, excited, and truly cared for. Randy Klatt was also there to help me celebrate, and my son knew him from school days. I still can't believe it's mine -- I had to pinch myself and keep looking out the window. My son knows me like a book, and everyone worked together in perfect harmony, like a finely tuned engine. This made my 82nd birthday feel incredibly special. Emily took the time to go over the new features with me and even watched me try them myself just to make sure I was comfortable. You can't ask for a more patient person -- she was 100% on board, and you can tell she truly loves what she does. They even got me to sit in a brand‑new Corvette, and Randy gave me the go‑ahead to give it a showroom start‑up. It was amazing -- intoxicating, really -- even if the senior discount didn't quite apply to $140,000. Such a rewarding culture and the best experience of a lifetime. Thank you to everyone involved, and thank you for simply being who you are.

Thank You to Nicole W. finance manager at Hartway Motors she worked loan out from beginning to end…read moreand got me into a Beauty!!! Everything worked out and she was beyond Amazing!!! Go check her out and let her help with any financing needs !! Thank You Gloria

Buying our most recent car at Bidleman's was a great experience. Jada suggested the perfect car…read morefor our needs, we were offered the full KBB price on our trade-in and Cam took us through the tedious paperwork in record time. We have had our cars serviced at Bidleman's for years and always had prompt and courteous service. Eddie is a great mechanic who has kept our older cars running smoothly. Would absolutely recommend!!!

Stay away from Bidleman if you want peace in your life. Bought a 2026 Chevrolet TRAX and at 11,000…read moremiles the engine blew! That isn't the problem. The problem is that THEY DO NOT ASSIST WITH ANYTHING with trying to get situated with rental and compensation for towing! They take your money when you purchase a vehicle, once they get their money they turn your back on you!!! Do not, I repeat, do not purchase a vehicle there if you want peace in your life! Find a place that BACKS THEIR PRODUCT! Unfortunately that's NOT Bidleman's in Albion!!!!

I love the staff!! They are so friendly and the inventory of vehicles are close to being brand new!…read moreThe price is crazy cheap!! Just an amazing experience!! If you are looking for a vehicle, check out Crazy Cheap Cars!!

Deceptive advertising campaign regarding pull-tab "game". They validate every negative opinion…read moreabout used car sales persons.

I have to say that Castilone Dealership is rated #1 in Western New York…read more.... This is the second time buying my vehicle from them. The first time I was so excited to get my 2017 Jeep Renegade and they did everything in their power to get me in that. It was difficult because my credit was poor. But they did it!!!!! Now that my credit is good they got me into a 2018 Jeep Renegade at half of my APR was 3 years ago. Pleased with Will, Corey and Casey. You guys are the best. No need to go to any other Dealership people. Castilone is the #1 Dealership in my family

Do not go near this place! Took my son's jeep here for repair. After spending $1,700 the same exact…read moreproblem remained. They then said that I would have to spend more money bc it may be a different problem. Any reputable dealer would have made this right. Took it to another mechanic who correctly diagnosed the issue and fixed it. I disputed the charge with my credit card company. They investigated and ruled in my favor and credited the money. Now Castilone actually send me a letter threatening legal action for the money even though they are clearly in the wrong and agreed to the credit card decision. Wow! I actually welcome it. Do not go here for anything especially any repair. They have terrible mechanics and are completely untrustworthy, dishonest, and deceitful.

My experience with Dunn Automotive has been one of the worst of my life! They still have $600 of my…read moremoney and have given me nothing in return!! I am currently taking them to small claims court!!! NEVER GO TO DUNN AUTOMOTIVE!!!!!!!

My very young (30 yr old) friend was suddenly carless when a driver ran a red light and clobbered…read morehis 2004 Chrysler 300. He turned to me because I know a lot about cars and he trusts my opinion. A few months ago, used cars were in short supply. Now, there is plenty of inventory. My friend did not want to purchase from an individual owner because he worried that if something went wrong with the car right away, he would have no recourse. I thought that was smart of him. My friend spent hours searching the internet for a car. He lives in Lockport and works in Tonawanda, and wanted a Subaru or other 4wd car to make things safe for his commute. Another smart choice on his part. We went to two Lockport car dealers and test drove 4 cars there. Then I drove him to TwinTon. My friend had found a Subaru and a Toyota, both 5-speed cars, which he wanted. We were greeted by one of the two brothers who have taken over this very long-standing dealership. Chris was our sales person. He let my friend test drive both cars he was interested in. Both were excellent, but the Subaru was the winner. It had brand new struts, rode like a dream, and had lots of power. The asking price was very close to the Kelly Blue Book value, which seemed reasonable. There was some heavy wear and tear on the driver's seat, for which we asked for a little better deal. Chris agreed. Chris made sure the car was clean and had a missing fender liner installed as we waited. They took care of registering and inspection right there on the spot. No financing was involved. The entire transaction went smoothly. There's a 30-day 1,000 mile warranty. It's been almost a month, and so far no major glitches. My friend absolutely loves his new car. I don't think we could have asked for a smoother, nicer transaction. BTW, the dealership is now run by two very nice brothers and their mom. Their grandfather was there, too. This is the opposite of a fly-by-night operation. This family has been in business now for generations!

We bought a 2006 Chevy colbalt for my son and I have to say the family is awesome. Any issue they…read morestand behind there cars. The turn around was literally 24 hours. I would recommend any one to buy a car from Twin Ton.