I recently has to make a last minute service appointment with Rickenbaugh for my STS. The entire process was so extremely professional. It was clean, fast, and most importantly, serviced with the up-most care and attention to detail. Joe helped me set u my appointment and discussed the prices. I dropped off in the morning, Joe called with updates throughout the morning, and I was driving off the lot by Noon! My car now runs like new, and was even washed prior to pick-up. I highly recommend any Cadillac owner, new or old, to service through Rickenbaugh for all service and maintenance needs. read more

Joe is always courteous and remembers my car. He makes sure that I am either in the waiting room or get a ride home before service is started. If I wait for small jobs like an oil change, the waiting room is nice. Cheetos and Chai Latte, how can you go wrong? Also, the quick wash makes my service feel special. Even the husband agrees that the pricing is in line with everyone else but with that special service. read more

Rickenbaugh Cadillac - Gteat waiting room while getting your oil changed. - Auto Repair Near Me - Denver, Colorado

UPDATE 28 Jun 2021: We arrived at an agreeable and fair resolution -- updated my rating to 4 stars. Wish this could've been resolved at a lower level, but greatly appreciate Mr Inghilterra reaching out and following through in a professional and expedient manner. read more

Kevin was extremely helpful finding the perfect wheel and tire winter package. I am confident that Kevin's insight and knowledge has helped make my Escalade ESV one of the safest vehicles on the road. Kevin's expertise is much appreciated as most of my time is spent driving in winter conditions in the high country. David and his team, once again, were as professional as the first time I came in for service. David's attention to customer service and sense of hospitality is genuine and heartfelt. The Rickenbaugh Team runs like a well oiled machine and I appreciate the continued support and great service. Y'all are like family! Happy Holidays, Kit McLendon and Rich Valley Adventures LLC read more

Not only were they able to fit me in last minute on a weekend but they provided excellent service. It was quick and they offered a free car wash. I plan on returning to have all of my services performed here in the future. read more

TERRIBLE. FYI if you have an older vehicle (I have a Cadillac Escalade 2007), and a small child, do not waste your time going to this dealership for repairs. The staff will literally treat you like CRAP and make you feel out of place. I may have an older vehicle but I love my Escalade. I've only had it for 2 years. I took my truck here to diagnose a possible transmission issue. I set an appointment. The first appt they said I needed an alternator because my battery wasn't fully charging. Very little interaction with staff. Okay so I had my personal mechanic put in an alternator because they wanted $900 to install one. I set another appointment for a week later. I show up and a rude worker sees me sitting in the bay and says nothing. I was ignored for close to 20 minutes. All the workers looked at me then looked away. Finally a worker comes up to my car window and rudely says "Can you pull up we have a lot of cars coming in?" Um okay He doesn't say "Hi" or anything. I wait another 20 minutes and the same guy comes over to me and says "Can you turn your car off?" And immediately walks away. At this point I'm like wow how these guys are kinda rude! And mind you NO OTHER CARS PULLED IN AT ALL. Finally a worker says "Do you have an appointment?" I said "Yes I'm here for a transmission diagnostic." I have my 5 year old son with me so I get him out the car. The whole conversation with the worker he's somewhat decent but clearly bothered. The Tech who was going to do the diagnostic was standing by him and listening as I explained my transmission issues. I told him how the car pulls forward when the car changes gears and that it's really hard to explain that you kind of need to drive it to actually feel it for yourself. The tech literally looked at me shrugged his shoulders and walked away. WOW! Then the worker rudely says OK it's going to be a while do you have someone to pick you up? I'm like I can wait here with my son in the waiting room. He's like "No you don't have anyone to pick you up?" WHAT? If I want to wait I should be able to wait! No they just wanted us out of there ASAP. There was plenty of other people sitting in both waiting rooms with social distancing that had been there for sometime. In fact one of the ladies in the waiting room told me she had been there over two hours. I see they didn't try to kick her out. (Probably because she had a newer model car). So I arrange a ride and me and my son leave. Then the tech calls me. He blatantly says "how this car hasn't been taken care of at all". WHAT!! I've had the car 2 years and I've done all necessary maintenance. Was he insulting the previous owners or me? Wait..Why is he insulting anybody? Then he says the car has oil leaks "All over the place." So I asked him where. He said it would be thousands and thousands of dollars so there was no need to go into it. WAIT.. How does he know how much I have? He's probably the most unprofessional of all the workers I encountered. In the end I paid them $110 and I still don't know what's wrong with my car. And of course he didn't tell me where the oil leaks are because they think I'm too broke to get them fixed. Little do they know I make over 60 grand a year. I'm a General Manager at a popular Family Dining Restaurant. I'm not rich but I'm definitely not poor. They clearly made an assumption based off an older vehicle and a woman alone with a child. I was literally wasting their time by even being in their presence. My father, two of my uncles, my aunt, and a cousin all drive Cadillacs. I made sure to pass the word around to never do business with them. I felt so disrespected when all I did was go in for a service. These guys are terrible. Inconsiderate and blatantly RUDE! Like I said if you're a woman with a small child and you drive somewhat of an older vehicle, steer away from this place. You're literally wasting their time by even walking in the door. I'm going to tell every single person I know to stay away from this place. And it's crazy because everyone told me to go to the dealership. They specialize in Cadillacs and they're professionals they said... Nope not this place. NEVER AGAIN!! read more

I recently purchased a used Mercedes from Rickenbaugh. The purchase process was professional, no pressure, accommodating, and I dealt with one person (Jesse). Best car purchasing experience I have every had!!! read more

Is it crazy that I enjoy spending my Saturday mornings here? I've gotten great service every time I come here, Norm is so helpful and friendly. I tend to hang around when they are working on my vehicle, the waiting area is more than comfortable. Great comfortable chairs, awesome coffee machine, snacks and drinks available. What I like most is that it's all glass so I am able to watch my vehicle if I want to. Will continue to keep getting my vehicle serviced here for a long time. read more

Teri Joblinkse at Rickenbaugh Collision was great to work with! Informed, communicative, friendly, professional and dedicated to service. Joe in Rickenbaugh Service is wonderful, too!  He runs his department like he owns Cadillac.  A great customer experience every time. read more

The service department here is top notch and everyone is so friendly, knowledgeable, and eager to help. I recently moved from out of state with my Cadillac ATS and have been searching for a great service department. I'm so glad I found Rickenbaugh. They took care of all my needs from a basic oil change to a CUE replacement and even helped me get set up with future service plans. I can't wait to go back! read more

We only buy Cadillac. And only buy at rickenbaugh. We are so happy with our purchases. You will love the staff. The location and how they treat you. You won't find anyone who treats you as good as Cadillac. read more

I flew to Denver from Amarillo to lease my car. Jesse Lieberth and I had only talked on the phone but I found him engaging and easy to work with. He is passionate about Cadillac and this flows over into his job. He volunteered to pick me up at the airport and bring me to the showroom --- over an hour of his personal time. I was extremely pleased with the delivery process and will not mind traveling to Denver for my next car purchase. read more

When one's car is in need of repairs, there can always a bit of anxiety. Working with Norm Fryer at Rickenbaugh Cadillac ALWAYS makes the experience not just a tolerable necessity, but a joy. Fast, friendly and knowledgeable service advisers will sell cars. My next car will come from Rickenbaugh. read more

I would give this dealership negative stars if I could. Maureen was my salesperson, avoid her at all costs if you want to work with someone competent. They delivered the used CTS I purchased up to me in Fort Collins. As soon as it was in my possession, I could feel a pull in the wheel, something was off. I had a friend drive it without mentioning my concern and they immediately noticed the same issue. I took it to my mechanic as soon as I could get an appointment, I was notified that the internal chords to one of the front tires were completely broken and the alignment was severely off, the wheels were toed in on the front and one back wheel was toed out. They fixed my alignment and I stopped driving the vehicle while trying to contact the dealership. I had already immediately notified them that something seemed wrong. My salesperson conveniently went on vacation and it took me about a week before anyone else would contact me back. After speaking to their mechanic, they said it sounded like one of the tires went bad. They said they would reimburse me for one tire and the alignment. I had several professionals tell me all four tires would need to be replaced because it's an all wheel drive, as well as the owners manual stating the same thing. Les Schwabb wouldn't even let me leave with only replacing one tire due to safety reasons and it would further damage many aspects of the vehicle. When the tires were replaced, they informed me the wheel of the bad tire was bent from the tire being oblong. Four months later, multiple emails and postal mail, I didn't hear anything from the dealership or receive any reimbursement, even for merely one tire. I finally got ahold of Terry Ingleterra who had promised me he reimbursement, who then claimed I must've hit something, which I certainly did not. Perhaps his salesperson hit something coming up the freeway. They've already lied about so much. I got a check for $245 for one tire and they reneged on the alignment. They also added an extra $1000 to my loan amount which can't be explained. Instead of answering questions and handling these issues professionally, Terry continues to hang up the phone on me. It's not as if I did business with some third party dealership. Do not give these people your business, I didn't even mention how unprofessional the loan officer I worked with was. He also likes to hang the phone up on customers. Spare your money, your time, and your frustrations. Take your business elsewhere. read more

Outstanding car dealer. Donnie and all the staff go out of their way to accommodate the client..absolutely no pressure!!!

Everyone is so friendly every time I come in. Dylan even removed some paint that had rubbed off my garage onto my car. Dave and I talked about the services I needed and talked about making a future appt for new tires and to machine the rotors and replace my break pads in the front of the car. While they changed my oil. I waited in the waiting room and used the WiFi. I also make a Chai in the Kureg. I was there for about an hour total. read more

I visited the Cadillac service department and spoke with Joe. His service is fantastic! I came in for a service that didn't include my squeaky driver side door or fixing the code that was setting off an indicator light. After my service, Joe took note of the two issues and fixed them both. Great work you have made me a fan. I highly recommend. Shout out to the parts guys who cut me a key and walked me through how to program it, sorry I didn't send you the donuts I promised ;-) read more

Steve has done an excellent job at scheduling, communicating, assisting with getting loaner vehicle and helping with getting our service done quickly so that we could continue on with our day with minimal disruptions. We are very please with RC and its service department. read more

Norm Fryer is an exemplary service rep, people were lined up behind me insisting on speaking to Norm, likely because he is thorough and communicates with a good heart. I have been, and will continue to, recommend them for any service; especially for Cadillacs as they were previously and independently confirmed to be the only dealership capable of rebuilding my engine in the state of Colorado. read more

Volvo service Department ripoff ,doubtful diagnosis and estimates ,prices are almost 40% higher or more compare to other Volvo dealers in Colorado , including discount coupons prices still high ,customers at the Waiting Area agreed that sales persons in service department are dishonest Most of customers refused service due high prices and doubtful Repairs.I give one star because the format otherwise -10 stars read more

I'm so happy with the service I receive from Rickenbaugh and in particular with Steve Saykally. He is someone I have trusted for years with my Cadillac and would not go to anyone else. read more

My wife and I recently leased an SRX from Rickenbaugh. I have purchased many vehicles in my life, but this, by far, was the most seamless and enjoyable transaction ever. From the first phone call I received from Ron Young, to the time we drove the vehicle off the lot, I literally was enveloped by courteousness and professionalism. I cannot say enough about Ron, Ryan, and the entire Rickenbaugh staff with whom I came in contact. Usually, buying a new car can be likened to going through Marine Boot Camp for the fun of it. Not so this time. What a pleasure it was. read more

Joe in the service department very helpful, my SRX was serviced, washed and ready to go in an hour. Thank you Joe!

We just purchased our new car at Rickenbaugh Cadillac and the it was a fantastic experience. Our salesman, Jesse Lieberth was very knowledgeable, spent all the time we needed to be certain all our questions were answered and it was a no pressure sales experience. read more

I Leased a 2013 ATS. I'm an online/virtual buyer. This is the ONLY way I purchase/lease a new vehicle. To that end, I will only partner with a dealership that is willing to build the entire deal online. Ryan was willing to engage with me in this manner when other dealerships in town would not even though I was engaged with a "Internet Sales Manager". If you are forced to come to the dealership for anything other than deal paperwork and picking up the car, which should never take more than an hour, than it is not Internet sales in my mind. Kudos to Ryan and the Rickenbaugh team for supporting this kind of transaction. Some dealerships evolve. Some lose business! Thanks for letting me control my buying experience. See you again in 3 years, Ryan! read more

The staff was very friendly, but it should not take an hour and half to get an oil change and tire rotation. Although the staff was very nice it seemed a little languid around the dealership and I saw several technicians doing nothing while my vehilce was in for a quick service. I generally go to a dealership out of the city, but I was in desperate need of an oil change. I'm not sure I would want to do any other service besides an oil change here. read more