Jacob and Bryan did an excellent job on my spring HVAC check-up. Since I had a new system installed…read morejust a few months ago (by Service Wizard), it was reassuring to see everything running perfectly. They took the time to thoroughly clean the condenser and ran multiple tests on the attic unit to make sure everything was operating as it should. What really stood out was how they walked me through the entire process at the end, showing photos and explaining each step. It gave me a lot of confidence in their work and attention to detail. I'm very happy with this company and would highly recommend them.

**1/5 Stars - Big Waste of Time (and almost a lot of money)**…read moreI wanted to like Service Wizard, but my experience with them was incredibly frustrating. My AC condensation pipe was completely backed up and needed to be flushed. Their tech arrived on time and seemed very professional, spending about an hour and a half working on the unit and inspecting everything inside and out. However, he couldn't find where the evaporator line exited the house. His solution? Install an external pump and run a whole new drain line. The rough estimate for that was, well, a hell of a lot more than the $15 fee they charged me just to come out and take a look. When he left, I still had the exact same broken AC, was stressing over an exorbitant bill to fix it, and somehow found out I'd been signed up for a $15-a-month service plan that entitled me to another check-up in six months just in time for winter. Hoping to just get it resolved, I reached out to Service Wizard via Yelp later that evening to see if they could come back today to do the work the tech recommended. I never got a response. Frustrated, I called a different AC company. They actually answered the phone, sent technicians out right on time today, and those guys spent **five minutes** at my house before finding the external line, repairing it, and flushing my system. Problem completely solved in under five minutes, and the fee was incredibly cheap compared to the massive quote I got from Service Wizard. I will definitely be canceling my $15-a-month contract with Service Wizard and won't be recommending them going forward. Save yourself the headache and call someone else!

Came out, serviced the AC, at a good price. No complaints. I will now write out more words because…read moreyelp demands it.

Second edit: There have been issues on Frank's end beyond his control that I wasn't aware of. He's…read morebeen upfront and responsive since I left the below negative review. Logistics will prevent me from hiring Austin Reliance for the work, but I'm upgrading my rating to four stars to give the benefit of the doubt to the company. Edit: Frank's excellent reply below-- taking full responsibility-- has me reconsidering. Added two stars. Original review: Not a very professional company. Frank responded to my initial Yelp request, and he came out to inspect my raccoon-damaged ducts and promised a quote. A week later, after four promises from Frank to send me a quote "shortly", no quote. Why do an onsite inspection and promise a quote if you don't intend to accept the job? My AC is out in Texas in August, and I don't appreciate being so deceptively strung along. Even without AC I'm on a budget, so I was hoping Frank's quote would be competitive and I believed every promise and kept adding another un-air-conditioned day in expectation of a price quote.

On time, good communication and service. Explained what he was doing to correct the mini-split…read moredripping issue and what to do to prevent in the future.

Yusuan gave me a fair and detailed quote to replace my old HVAC system. He and his guys came out…read moreyesterday to replace the furnace initially. They worked tirelessly all day, in the sweltering heat, and managed to replace the unit in my tiny attic. They did a great & thorough job and were very friendly with me and my pup the entire time. Happy to recommend his company.

***Update*** I failed to mention the best part of our…read moreexperience. We contacted them on a Saturday morning, and they were able to visit us the same day. That exceeded my expectations. Unfortunately, we have had a lot of difficulties with our Samsung washer and dryer and have had to have both repaired, several times, over the past 4-5 years. A few months ago, Greentek repaired our dryer, and most recently, they came out to assess a persistent annoying problem we've had with our washer. Greentek advised us the cost to repair the washer was higher than what we wanted to pay. (The amount of the repair and the amount we put into repairing it in the past was going to exceed the cost of a new washer.) So, we declined to have Greentek repair the washer and decided to buy a new washer. (Not a Samsung!) Both experiences were positive and we have no complaints with Greentek. They are prompt, professional, offer reasonable prices and do everything as agreed. Call them.

*Update* I was contacted by the dispatcher and manager(?) and they admitted there was a lack of…read morecommunication. We all make mistakes and I was glad to hear that they stepped up by admitting there was fault. My part came in, they got installed and did a good job. I will use their services again* So far, not impressed. Received a text from tech that they were on their way to my job, replied with thumbs up. Hour and 15 min. later, I called office to ask about the delay...they said they would contact tech. Got a text back saying that tech was on the way. Showed up hour+ later. Could not "fix" icemaker, need to order part. Sent me quote, I approved quote 4 days ago, haven't heard any response. Communication is key, have not experienced that. I am a real estate broker

Exceptional customer service from the team at AirCo. Following a detailed home inspection, I was…read morefaced with multiple concerns across electrical, plumbing, and HVAC systems. From my initial interaction with the office representatives (Taylor, Dave Sr., and Dave Jr.) to the technicians who came out to my home (Nick, Jackie, and John Paul), the level of professionalism and care was outstanding. The team provided an in-depth assessment and diagnostic of all identified issues. Just as importantly, they took the time to clearly explain areas that were not a concern and documented a thorough review outlining why those aspects of the home were in good condition, information that will be extremely valuable for future home inspections or potential buyers. Each team member was knowledgeable, responsive, and thorough in addressing my concerns, making what could have been a stressful situation feel manageable and well-handled. When people speak of organizations that deliver top-tier service, this is exactly the kind of company they mean. AirCo has earned my trust and will be my first call for any future needs.

We did not purchase an entire new AC system/compressor/furnace with Jon Paul M. for the following…read morereasons: 1. He charged $675 to fill coolant and run a leakage test when he knew there was a 90% chance beforehand my evaporator coil was leaking and it would not be worth replacing the evaporator coil for $4500. He only offered a $675 credit towards a new system after I complained. 2. When I texted him a question about the new system quotes last year, he ghosted. Yet he emailed me four days later asking if I was ready to purchase a $17k system. Four days to decide on a $17k system without answering questions or receive other bids is not enough time. He cares more about making the commission than answering questions. 3. Jon Paul kept pushing the top of the line variable Daikin for $17k. Yet Shields AC & Heating in Lockhart said the DH7VSA compressor has a lot of firmware and software bugs communicating with the thermostat. Shields said it's not worth all the rebates and incentives. 4. Airco only offers a three year labor warranty through Airco. Yet they do not tell you that Daikin and Goodman offer an extended ten year labor warranty through Asure for $850. Daikin owns Goodman. 5. Jon Paul's quote did not include new return and supply plenum, unless he didn't specify. He only mentioned spraying the existing supply plenum with mold killer. 6. Jon Paul did not suggest moving the entire system 3 - 4 feet in the attic to reduce static pressure. Three other companies suggested moving the entire system. 7. When I asked Jon Paul what the difference was between the $17k variable Daikin and $15k variable Daikin, his response was, "More features and stuff." I need someone more articulate. 8. Jon Paul did not run a Manual J test. Ultimately, we ended up paying $12.1k with Jurnee Mechanical for a variable Goodman GXV6S condenser which included new return and supply plenum, moving the entire system 3 - 4 feet in the attic, 10 year extended labor warranty through Trinity, free maintenance for two years, and Reme Halo UV light.

My AC was broken for weeks thanks to a bunch of scammers that kept giving me the run around. I…read morefinally called another company, not Quick Cooling (though I really wish I'd called Quick Cooling first!), for another opinion and they replaced the capacitor. For one day, I had glorious AC, but then I came home late last night from work to find my house above 90 again and the fan motor dead (not the capacitor, the actual motor). I broke down sobbing, set up my window AC to cool myself and my foster kittens down, then got to the work of calling everyone in town to find someone to help. I wasted hours calling other people. In one case, a receptionist told me that there was absolutely definitely room in the schedule for me last night, but a tech called me nearly two hours later to inform me that there was no room at all and the best they could do was to help me tomorrow. I then called Quick Cooling. An actual tech, out in the field, answered my call. I wish I could remember his name, but I was exhausted by that point (somewhere approaching 11 pm after an 11 hour shift). He asked me to text him my address and told me he'd be wrapping up a job in 45 minutes and would let me know when he was on his way. He was at my house, at the opposite end of town from where he was, an hour later. He was friendly, despite the late hour, and very understanding. He confirmed my diagnosis and he and a younger gentleman, who I believe was his apprentice, went through the work, in the dark of night, of replacing the fan motor. Through all of this, he didn't get impatient with me for standing and watching, nor did he get upset when I asked a lot of questions. He showed me the birthday of my unit (1997) and some corrosion on the coils/fins and explained that, while my unit should work awhile longer, he would NOT recommend replacing parts more expensive than the fan motor, nor would he recommend replacing the motor again. He recommended a unit for when I am ready, told me a very reasonable price for it and then, when I asked about a more expensive unit I was interested in, explained in detail why that might not be appropriate for my situation. Despite it being nearly 1 am when he completed the job and the fact that he had to be back on the job at between 6am and 7am the next morning, he took the time to double check my filters and recommend maintenance schedules without trying to sell me anything extra. He did so in a friendly, kind and businesslike manner and was very sympathetic. I should add that I am a petite female and there were no men home in my house. He presented me with his card upon knocking on the door and did not enter my home until I had inspected it. He did this without being prompted. He put me at ease and I did not feel intimidated at all by him or his apprentice. Sometimes contractors can feel intimidating or pushy, but I felt very safe having him in my home in the middle of the night. I am very grateful to Quick Cooling and will be recommending them to all my friends. I am very likely going to replace my AC through them when the time comes. Thanks, Quick Cooling! You're great. I'll be sharing your info with all my neighbours, too!

we had Quick Cooling out to do the annual maintenance on both of our AC units. we were able to book…read moreit quickly. Tanner showed up on time and went straight to work. he was very courteous and very thorough. he took the time to completely inspect both units inside and out. I highly recommend these guys they do great work!

I wanted to share my experience with A-US Air Cond of Texas so others know what to expect…read more My AC went out on Thursday, and American Home Shield assigned A-US Air Cond of Texas to my service request. I was told I would hear from the contractor within 24 hours. Late Friday evening, I received a text from the technician asking if a Saturday appointment window of 10:00 AM-1:00 PM would work, and I confirmed immediately. Saturday came and went with no arrival, no call, and no update. By 2:00 PM, I had attempted to contact the technician several times before finally receiving a response that he was still on another job. He ultimately arrived around 3:00 PM and completed the visit. I understand that delays happen, especially in the HVAC industry during busy seasons. My frustration wasn't that the technician was running behind--it was the lack of communication throughout the day. A quick text letting customers know you're running late can go a long way and helps people plan their day accordingly. The service itself ended up being fine, but the communication and customer experience could definitely use improvement. Hopefully this feedback helps future customers and encourages better communication when schedules change.

Stay away! This is the absolute worst company I've ever dealt with in 52 years. They were hired to…read morereplace my air conditioning and got fiberglass on every single surface in my house. My pets need vet attention, and we have to evacuate the home. Kevin, a manager at this awful company, hung up on me after he told me there's nothing they will do to help clean up this environmental disaster. My feet are bleeding from stepping on glass fibers when I walk through my house! They made our house uninhabitable and DO NOT CARE. Let me say that again: my pets need vet attention, the humans need urgent care attention, and we cannot return to our home, all thanks to A-US A/C. These people are negligent and DO NOT CARE. They also had a child working in my house, on my a/c, with the tech. A child should not be allowed to work on air conditioning units. They carried old fiberglass through my house and left it on my front porch. It's an absolute nightmare and I'm worried my pets are going to die from ingesting glass.

The company was easy to work with on scheduling and quotes along with identifying rebates and…read morebundle discounts from Carrier. The installation was seamless. They loaded an incorrect unit on the truck that the technician/installer recognized after the demo of the existing unit and instead of ignoring and installing anyway (sometimes challenging for a homeowner to know the difference) he called the company and went back to pick up the right one and was still able to complete the installation within a normal timeframe. Erick was very methodical & quick, yet meticulous (& didn't rush or cut corners after losing an hour to pick up correct unit) and payed attention to the details and cleaned everything up afterwards. Louis did a great job on the outside unit, new "pad", electrical connections, etc. ps... they handle registering your product, rebates and arranging the city inspector, who by the way, said it was a great installation job and loves to see installations like that.

After Alamo installed a new AC system for me, I noticed that the outside unit was louder than I had…read moreexpected. Shortly after I called them, Chris Ellsberry and another staff member came to my house. They inspected all the work that was done and found that they could reduce the sound by adding some additional wiring outside. They were very customer oriented, spent hours at my home to ensure that the work was done properly, and they solved the problem. I cannot recommend enough, Alamo Austin AC. They stand by their work and are very responsive to their customers.