Jim and Anthony were awesome. We called about our vent and they were out the next day. Friendly and…read morefast they completed the work. A few days later they sent me dryer balls and the attached note. He suggested I use these instead of fabric sheets. Thank you for the fast service and Anthony...you were awesome!

From the owner: At Dryer Vent Wizard of Norwalk, a Neighborly brand, your satisfaction is our top priority. As…read moredryer vent specialists, we're proud to offer professional dryer vent services, including dryer vent cleaning, dryer vent installation, dryer vent repair, dryer duct cleaning, and more. We can even provide dryer fire protection and energy savings through dryer vent cleaning, inspection, and maintenance for residential or commercial properties. Our work is performed by certified technicians and backed by Neighborly's 'Done Right Promise'. Give the experts a call today!

Troy is awesome. We constantly need little things done around the house that I have no desire (or…read morecant) to do. I have used Troy a few times and he has always showed up, polite, competent and very fairly priced. And he works with a sense of urgency to not take more money from you. If something is beyond his realm of expertise , he will be straight up honest with you. I cant recommend Troy enough.

Troy is the man! Called him on a Saturday and he returned my call within five minutes. He responded…read moreout on Monday and had two jobs completed within an hour. He was extremely skilled, reliable punctual and friendly. During these times it's very rare to find somebody like Troy. Don't hesitate to use him you won't be sorry.

Dan is responsive and polite. He got back to me right away when I contacted him for A/C vent and…read moredryer cleaning. He gave me a real estimate on the phone, not mumbo-jumbo like some of the services advertised in Val-Pak mailers. He called to confirm the service the day before, gave me an 11-1 time frame for the next day then called about 30 minutes before arriving and arrived a few minutes before 11! He and his work partner were friendly and explained everything they were doing. They kept me updated during the job and took before and after pictures. I am thrilled with the work and the customer service I received. I'll definitely use them again.

Dan (Carroll's Handy Service) does a meticulous and complete job cleaning/sanitizing HVAC Air Ducts…read moreand Dryer Vent. Explains the entire job/problems and takes his time, not rushed. Very easy to communicate from start to finish. I had this done before by another vendor- absolutely no comparison to Dan's thoroughness, knowledge, and equipment. Very fair pricing too. Highly recommend!

I got a quote from them on Yelp project and Al was very polite and professional and had time the…read morenext day. He was considerate about not having shoes on where my toddler crawls around and did a thorough job cleaning my dryer and tightening the vent that had become loose. He was also very friendly and explained everything to my husband and me. His prices were also fair. Will definitely use him to clean our dryer next year!

Al was very informative & pleasant! He was the only person that would come out and do an analysis…read morefor free. I find it such a relief to meet someone who loves what they do over the money. I haven't had the time to schedule an appt, but he will be the first I call. You can tell he goes the extra mile in his work

We recently had our ducts cleaned for the first time. The guys did a great job. Professional and…read morepolite. Pleasure to have in the house. Not only did they clean the ducts but they washed the grates. Would highly recommend. We thought we had a problem the next day(we didn't) and they came right back to check. I have horrible allergies and air is much cleaner.

These guys did a thorough job. They used brushes and vacuums in all ducts on two levels, in the…read moreattic, and in the basement. They brought a huge vacuum to use in the main ducts in the basement. They washed the grates. They replaced everything to the way it was, but clean. They were polite and careful. Kudos to Chris, Ryan, and Leo.

Dedicated, reliable service…read more I am so grateful to have been referred to Best Air. From the moment Fabio and his crew arrived to check the AC system, they strove to ensure the service was thorough, never rushing (in fact, they were here almost all day) and took time to walk me through each step of the work they were doing. In the past, other companies I have hired presented me with laundry lists of additional services or items to do during their visit, each hiking up the cost more and more. The Best Air crew never ran up costs with unwanted services and even conducted follow up visits to check on the system ensuring quality of service. The attention to detail they offer is one of a kind. They will be my one and only service provider from this point forward.

These guys were great at cleaning our vents (and dryer too!). Great communication. That provided…read moreexactly what they said they would. Very clean work. No mess. Great price. . Would definitely use again.

DO NOT EVER USE THIS COMPANY!!! Our heat and hot water…read morestopped working and I booked an appointment with Aire Serv through Handy via an alert from our Google Nest thermostats. The first Aire Serv HVAC tech that came said that the water pressure sensor in our water heater was broken and needed to be replaced. He gave us a rough VERBAL ONLY estimate of $2500 to have it replaced and gave us no guarantee about when they would be able to do it. Just said that it was based on the manufacturer. However, the HVAC tech recommended a water heater tech from Aire Serv to come take a look as well, as he would have a clearer assessment & estimate. The water heater tech looked at the water heater and said that our unit was from 2011 and over 10 years old (it's not, it was built in 2017 which can easily be seen on the inside of the unit). He came to the conclusion that the entire unit needed to be replaced, along with some other pipes that needed replacing. He went on to tell us a few estimate options that ranged from $11,000-$13,000. Yes that's THOUSANDS. When we asked to see a quote with full itemization, including the cost to us of every part needed and cost of labor, they refused to provide us with it claiming that if they give the cost of each item, it gets too messy. He also claimed that we had to decide and book on the spot, not giving us any time to think or talk about it. We made the smart decision to forego making an appointment to instead find other opinions, realizing that this estimate was an astronomical price. When the tech left, he said he would email the estimates shortly. Several hours later, we still had not received the estimates. I called the office to get an update on when we would receive the estimates and I was told the tech was still on jobs and wouldn't get it out until tonight or tomorrow. When I said that I wanted the estimates so that we could seek second opinions, all of a sudden the company apparently is able to price match lower prices. We finally received an email with the estimates at 8 pm and once again, all three estimates (based on different priced water heaters) only had a total cost. There was no cost of labor, no cost of parts, no tax, nothing. Simply one total number which gives zero information to the customer about what you are actually paying THIRTEEN THOUSAND DOLLARS for. The next day, we got a different company to come look at our water heater. Their tech said our unit was DEFINITELY less than 10 years old, it DID NOT need to be replaced, and he was able to get the new water pressure sensor within 5 minutes. He did all of this for $300. JUST THREE HUNDED DOLLARS. He said besides the water pressure sensor, there was nothing wrong with the unit itself. This tech was also appalled at the way these bigger companies try to take advantage of people. I would never ever recommend using Aire Serv to anyone. They only care about their bottom line and do not care at all about their customers as human beings. It's absolutely appalling and disgusting the way that this company misrepresents their costs by refusing to be transparent and itemize their estimates. Please do not ever use this company. They all should be ashamed of themselves for treating fellow humans this way. The photo shows the estimates we were sent. I have only cropped out my own personal information. There is no itemization or list of costs, just one astronomical total cost.

Summary. I am extremely concerned & disappointed by my experience with Aire Serv of SW CT…read more Currently, I am expending significant time & resources in order to find & remedy the damage caused by the Aire Serv service tech (perhaps accidentally). Background. Last week, my heating system experienced intermittent outages. A heating specialist from a different firm told me that a new aquastat controller might be needed (estimate $1400) or a new gas controller might be required (estimate $1200). This particular specialist was very busy, so I searched for other providers. Through the Anji service, I found out about Aire Serv. And my initial experience with Aire Serv was very positive. The service manager Rob was quite knowledgeable and responsive. The service reps were also friendly and helpful. While waiting for the service tech to arrive, I received two phone calls & a text from the service reps letting me know of the expected time of arrival. This was very thoughtful and appreciated. As mentioned, the original service request was for the replacement of an aquastat controller on a gas boiler. The Aire Serv service manager kindly sent me a rough estimate of about $1100 for an aquastat controller replacement and the Advantage plan. The Aire Serv Advantage plan is an attractive service to me, which added a positive expectation to the scheduled onsite call. I also felt that I might need a new thermostat and I discussed this with the service manager, too. The Aire Serv service manager made it clear that the service tech who would be onsite would do diagnostics first, then give me a proposal with options and prices before doing any work. This approach certainly made sense to me. Pls note that, due to working with other providers in the past, I had photos of the boiler from various angles. Incident. When the Aire Serv service tech arrived, he did diagnostics for about 40 minutes. He then showed me that zip ties holding wires that ran from the gas controller to the boiler had been cut. In addition, several of these wires had been disconnected & dismantled. He explained that all of this had been done before he arrived. And he explained that the entire system was in a dangerous status. He then gave me proposals for three potential replacement 95K-btu systems: Utica MGB ($12,235), Burnham ($11,970) and Utica UH-15 ($10,980). He also explained the 3% cash/check discount & the 18-month 0% financing. Damages. In comparing the photos of the boiler from before the Aire Serv service tech arrived with the status after his diagnostic activities, it is clear that, during the diagnostic activities of the Aire Serv service rep, the zip ties holding the wires in place were cut and several wires were disconnected and/dismantled (perhaps accidentally). Recognizing the damage that had occurred while the Aire Serv service tech was onsite, I mentioned to him that it would be inappropriate to move ahead with any work by Aire Serv at this time. I did thank him & paid the onsite call fee for diagnostic services. Damage control & worries. In the time since that experience, I have been reaching out to numerous heating firms & specialists. I have to get the damaged wires fixed & have the entire system examined in order to find and correct any additional damage caused (perhaps accidentally) by the Aire Serv service tech. The level of concern, worry & stress for my wife & me, both senior citizens, is quite high. The additional costs for urgent heating specialist services to find & repair damages is also quite challenging. Pls proceed with caution when working with the service techs from Aire Serv.

We had the dryer vents cleaned. They were responsive, timely and did a great job. We would highly…read morerecommend.

Alex and Andre are a great team and very professional. They cleaned out my dryer vent and replaced…read moreport of the dryer hose that was damaged. They cleaned the area where the dryer was and left it cleaner than what they found! The pricing is what I expected and highly worth it considering the job they completed. I highly recommend their services. I am going to schedule another day for them to do the air vents and bathroom fans.