They said in writing nothing was wrong with the car but the camera. Within a week the engine was messing up. They "fixed" it but I kept having the same problems and worse. They have been shady and discrepancies in their communication. Leads me to believe they never fixed it. They just wasted my time and probably sold a lemon. I may consider a lawyer read more

Do yourself a favor don't buy from here and don't think on using the buy here pay here is the worse financial decision you can make plus they going to sell you Loan and is going to be a pain trying to pay that loan with the ones that the sell it to. read more

DO NOT BUY FROM RIDE NOW MOTORS - Dishonest, Unprofessional, and a Complete Nightmare My experience with Ride Now Motors has been nothing short of a nightmare. I'm posting this review to warn other customers about their deceptive business practices and complete lack of professionalism. I purchased a vehicle from this dealership on November 9, 2024. As of April 8, 2025, I still have not received a valid, transferable title. That's nearly five months without a title -- and no resolution in sight. The dealership sold me a vehicle without a valid title, then proceeded to delay, deflect, and deceive at every step. They've made endless excuses, and lied repeatedly about when the title would arrive. I've been told multiple times that I'd get a callback, but almost never do. I'm constantly told that "no one is available to help" -- and the issue goes unresolved. This isn't just bad customer service -- it's blatant dishonest and illegal. They do not follow through on their word, and they've shown zero accountability or integrity. At this point, I've paid in full for a car but still don't have proper ownership rights. Ride Now Motors has refused to make things right and continues to mislead and stonewall. If you're in a similar situation, here are steps you can take: -NC DMV - License & Theft Bureau: ncdot.gov/dmv | 919-861-3143 -Union County Inspector's Office: 704-331-4500 -NC Attorney General - Consumer Protection Division: ncdoj.gov/file-a-complaint | 1-877-566-7226 -Better Business Bureau (BBB): bbb.org -Federal Trade Commission (FTC): reportfraud.ftc.gov Bottom line: Ride Now Motors is deceptive, unreliable, and not to be trusted. Spare yourself the frustration and financial headache -- take your business elsewhere. read more

I do not know the man I talk to I was under impression you put $500 down you would get a vehicle I was treated cruelly and unkind I did not need that behavior my mother had died I was just trying to find a car I thought I got a cheaper one $500 down bad enough that's the way I understood it but when you talk to someone is complete different story and he didn't have to be so mean so I will not be doing business with them is false advertisement read more

To Start off, I weny by Ride Now Motors like 3 times before I finally made my decision on my car. I finally came back on day three and I purchased a 2015 GMC terrain on February 22 my papers drove off car. They did have to do an alignment before I did pull off with my car. The alignment like it was done, but not done to the fullest it still wasn't corrected as but I dealt with it due to the high mileage, and it was a as -is car. I was told to pay my tags and titles 14 days after I got my car which was March 8 , but I didn't have it to do so; so I asked for an extension which was due March 15. i didn't have the money by the extension dat but I had the money by the 18th. I made the phone call to make the payment, the general manager Alicia told me my address was not right due to it being a Post office I had my car for three weeks before they repossed my car for a payment of $505 that was considered a tax an title purchase, but also a deferred payment I lost out on my car and 3000$. read more

BEWARE of this place !!!!!!!!! The WORST EXPERIENCE I HAVE EVER HAD BUYING A CAR!!I BOUGHT A CAR FROM THEM LESS THAN 20 hours ago with $4500.00 cash down The lady in the office is so RUDE !!!! car is pouring coolant , battery light and command light on the screen blinks on/off !!! they wanted me to have the car towed at my expense and fixed at my expense !!! They wont make it right with me and they do not care about the customer at all.They lie and they prey on people with not so good credit and stick you with a piece of Junk!! read more

Lenny and Jose are awesome! Great people to work with! I will always go to Lenny, when I need a vehicle. read more

STAY AWAY FROM THESE PPL!!! As we are in the middle of a pandemic, and facing another recession... these SHARKS are after nothing but your money.... PER USUAL. They were trying to repo my car because of a lapse in insurance. My insurance ended Aug. 22nd and they said I had until tomorrow to reinstate it. I said... I can afford full coverage right now. Due to the pandemic I've lost $500 a month in income. Can I drop to liability only until this income returns. NO. You must maintain full coverage at all times. (Even on a vehicle that's in the garage 98% of the week because nothing is opened). I pointed out that I have NEVER missed a payment, nor have I EVER been late on a payment... furthermore, I don't have a problem with making my car payment. But when you are managing bills, and trying to stay afloat these SHARKS were ready to repo my car for INSURANCE!!! They then suggest I take my car payment money to reinstate my insurance and they can defer up to 2 car payments. I do that then call to apply for the deferral, they say they will not accept the application because my $500 a month income lost doesn't qualify if I still have a job. WOWWWW!!! Again... SHARKS!! This is a moment when doing the RIGHT THING matters so much. These ppl did not do the right thing. I will be sharing this story on EVERY platform possible... and I hope who ever reads this takes their business to a company that actually cares about the customer... because what I can say is YOUR SITUATION MAY NOT BE THE SAME AS MINE, BUT WHEN DEALING WITH THIS TYPE OF BUSINESS YOU WILL GET BURNED!!!!! One way or another. read more

Kita is awesome to work with, knowledgeable, and patient. I purchased my car with ease and recommend Kita for your car shopping needs!

Thanks Kita for your help. I had a good time laughing and going through the process of buying a car.

Absolutely worst customer service Alicia Morales is often very rude to me and it's taking over 60 days to get my tag. They are the worst dealership I've ever been to. Don't ever step foot in this place read more

Like someone mentioned before, the way they do business very sketchy and unusual. They're so pressed to make a sale as soon as you pull in the parking lot and get you in a vehicle just to screw you over. They're definitely money hungry. I am now returning their vehicle and getting my money back. Will go into labor any day and have to go through this!! Never again! read more

The WORST EXPERIENCE I HAVE EVER HAD BUYING A CAR!!I BOUGHT A CAR FROM THEM 4 weeks ago and it's been in the shop 3 of those weeks.They tried 2 different mechanics and now I haven't heard from them .They wont make it rite with me and they do not care about the customer at all.They lie and they prey on people with not so good credit and stick you with a piece of Junk!! read more

I was in need of a vehicle. My previous vehicle needed a new engine and I couldn't afford the 5k to replace it. I searched for the right car and the right deal. This is key because I did not want to compromise in quality or style of vehicle I enjoy. I found Ride Now Motors in Mint Hill and the sales department with Lenny! Without a doubt from the very 1st call Lenny was extremely courteous, polite and professional. He was able to get me in the vehicle I wanted even though I didn't have the entire down payment right then. He went to bat for me and worked the deal and I just cant say enough positive things about him and his car lot. HE is simply awesome and I recommend you see for yourself. Just call Lenny.. he can help with any problem you may have. read more

I Had an amazing experience the sales team and the manager was very attentive. My needs and wants came first and they were very adamant about helping me get into the car i wanted not what they wanted. No pressure. amazing service. D. Washington-Sharpe. Im not from Cali lol i went to mint hill, NC location read more

This has been the most horrible car experience I've ever had. It was great when I bought the car. Until it broke down a week later. I only got to drive my vehicle one week and I've been without it for about 3 weeks now and I have not been told what's wrong with the car. They have not been honest and have not cared about my transportation issues. I have spent tons of money on Lyft and Uber. They didn't offer me a loaner car only 200 dollars for a rental car for 12 days which we know it's cost way more than that. This is not good customer service at all. I would never go back or would never recommend anyone to ever purchase here read more

I was looking to purchase a car for my son and I found Ride Now Motors. I must say that of all the other dealerships that I visited, the people and customer service at Ride Now as beyond what I could have ask. They took the time to find the vehicle that we wanted and made me feel comfortable about the purchase. In a day and age where you are only a number to most dealerships, Ride Now made me feel like valued. The sales and finance staff worked diligently to get me a good rate and a payment that I could comfortably manage. I have been referring them to family, friends and strangers..lol. I will definitely continue to give them my business. read more

Drove 2 hrs and purchased a car for my son from here. The car did not come with a key fobs only the valet key and I asked them if they could reimburse me for having to buy them. They refused and said the car was "As Is". Paid well over $400 to have a dealership do them for me. Now I've been waiting on the tag and registration that they are supposed to send to me only to get a text message saying that the tag is ready to be picked up from them.. 2 hrs away!! I called and tried to talk tot he GM..don't want to throw his name out there yet...and pretty much will not talk to me. I can only hope that the car lasts long enough for my son to get good use out of it, but I'm not going to hold my breath on that one. They will take your money and tell you what you want to hear, but when it's time to actually do something...nothing. I would NOT recommend using them. read more

Great place to buy a car! Customer service was amazing! Bernard was amazing and made everything such an ease! I recommend this place to any and everyone! read more

Amazing place! First time buying a car and Evelyn made it possible for me to take the car I wanted home. Definitely will return here!!

Extremely horrible customer service! Their policies are very odd, as I've never been anywhere that asked for an application to just test drive a car. The way this business operates is very sketchy, so please beware when wanting to purchase a car here! read more

I bought a car from here on Friday I put 2,500 dollars down. On Wednesday it left me stranded with my children in the car. Bad transmission. I have to still make payments on a car i didn't even drive for a week. They are willing to fix the transmission but I had to pay for tow. I have to pay for a ride back and forth to work. I would think twice before purchasing a car from here. read more

In 2012, I purchased my first vehicle from Ride Now in Monroe. I paid that vehicle off in a little under 3 years. In 2014, I purchased my second vehicle from Ride Now. I had smooth transactions and service from sales as well as the finance office. Even when my job changed our payroll schedule they modified my loan to accommodate my new payroll dates. I was so pleased with how things were with me that I referred two of my family members to purchase their cars. My mom bought her vehicle in 2015 after her car was totaled. She had a smooth service and finance until recently. I also referred a friend who purchased a vehicle in 2016. Earlier this year (2017) my nephew wanted to purchase his first car, so once again I sent him to Ride Now. This is when I see that service has changed. They set his payments up biweekly on Sunday, first off no one is paid on Sunday. So we tried to call and tell them he is paid on Friday and they said they cannot change it. So his payments are always 5 days late. Next problem I found is with my mother. She has never been late. Her payments are paid every month on the 21. Well in September she was late for the first time because she was out of work. They would not work her so I help her come up with the money. When she called to pay it, they would not take her payment without the $6 late fee. She had the entire payment but they would not accept it. So she had to come back home (which is 50 mins away) to get the $6. Next issue we had my nephew purchased his car in April 2017. In September 2017, the alternator went out and the mechanic discovered he had a leaking water pump. He called on Oct 3 to let them know that he would be late on $200 payment so that he could get the car repaired, they told him that he had to have the payment in by that afternoon (Oct 3). He told the lady he would double up on Oct 6 and pay $400. Well on Oct 4, the very next day after he called they repossessed his car for the $200. He was sold a lemon and he did not have the car 5 months before it broke down. And when he needed to have the lemon he was sold fixed to get back and forth to work, they would not work with him on a $200 payment instead they repossessed it after he had it fixed. I will never refer anyone else to purchase a vehicle. I was going to buy my daughter her first care in December, but not anymore. The service I received when I bought my vehicles is not the same. I am not sure if they changed management or if they have grown to the point that the customer does not matter anymore. read more

This dealership does not deserve to even be called a dealership! Customer services was and is horrible, no one was willing to help or even talk to me about the 1800$ of work I had to put into my jeep within the first 24hrs of signing papers. After I drove off the lot everything seemed fine, within several hours I was left stranded on the side of the hwy with both my children. When called to speak to someone no one would get on the phone, no one would help me as the manger was the only one I could speak to and he stated the only thing he could offer was to send out a tow truck but the cost of 175$ was on ME when the tow truck came. Disgusted completely and wish I never trusted any one from this business. Now I am stuck with12,000$ jeep that isn't worth half that and Blue Books at 4500$. Smh although I was desperate at the time I will never go to another buy here pay here nor will I ever recommend this business specifically to ANYONE. in-fact I go out of my way to let everyone I know, know about the cheap, rude and mislead, unreliable employees as well as the overall establishment of Ride now Motors in Monroe operates. Sad to say your there to help people, in reality we the people are only commission profits in your paycheck. :(( read more

I was skeptical but on the advice of my husband decided to go with a vehicle from this company. Today, (only approximately 2 months after) after calling them regarding an issues with starting problems with my car...I am so disappointed and regret doing business with this company. Spoke with the service manager who was less than helpful and kept stating "I only deal with service, it's out of my control". Now everyone who has been there know that this is not a big company, and the "service manager" might be a salesperson or even the owner. So his response just reeks of "shade". Why if my car is "under warranty", I am responsible to get it from Charlotte to Monroe, then possibly pay for the diagnostic, then get myself back to Charlotte. Furthermore, he basically told me that It would make no sense me waiting on the car because he could not tell me how long it would take and there "is nowhere for me to sit and wait". There was no regard for the issue of me getting back to Charlotte once I dropped off the car, getting to work while the car is being repaired or getting back to Monroe to pick it up after it is repair. And to top it off...I was told that I might have to pay for the repair because it may not be covered under warranty. When I told him that I am no longer trusting them and that I am concerned that they would tell me that the issue is not covered under warranty even though it is, it hit a nerve, and he refused to speak to me anymore. Here I was telling everyone about how great Ride Now Motors is and recommending that they go there. I nor take take back because it seems that once you purchase a car from them, you no longer matter. read more

Honestly! think twice! when purchasing a car from this dealership . I just got a car from here last Thursday and ALREADY having complications with it. Service appointments are only Mon-Fri from 10am-1pm and you have to wait for the following week for your car to be seen which is not fair at all for the people that work those days of the week and get off after 5pm. Wish I would of known this before, defiantly would have spent my time & money somewhere that actually puts their customers and their car troubles first!!!!!!! read more

Eddie and Tim were very helpful in helping me with my purchase. Everything was smooth and easy to do. I would highly recommend Ride Now Motors to future customers or clients. Very helpful staff and friendliness was abundant! read more