I've not visited this business before but I took a deep dive on their website and really loved the…read morebusiness model and cool creative names for tune ups. I like that it's women owned, local, and the bike selection is curated. What makes the website stand out is the links to the various brands and suppliers in which I took a good half hour going down a fun rabbit hole. By far, this website is the most in depth I've seen. There's no pretentiousness, info is up to date, and it looks like a fun indie shop. You also get to see who the mechanics are and their interests. I've never done a review for a website before and I hope it has an equal impact as an in person review. I'm excited to visit this bike shop.

You never forget how to ride a bike, but you certainly can't prepare yourself for crashing on one,…read morewhich I did yesterday, just past J.P. and Gertrude, when my front brake inexplicably locked up and sent me flying head-first over the handlebars. A couple stopped to help me up and looked up some repair shops in the neighborhood so, carrying bike over my shoulder, I dragged myself to Free Range Cycle where Luke was able to assess the damages, repair the front brake, and get me back on the Burke Gilman by the time it took for me to walk to the PCC and back. I live down in the Mount Baker neighborhood, but this would be my "go-to" shop for any and all repairs - and certainly emergencies - if I lived north of the Ship Canal.

These guys are amazing. Dropped in today to get a new chain, and some other parts installed. Really…read moregreat shop, and super knowledgeable. You can tell these guys are passionate about what they do. I'm fortunate to have found a great bike shop here in Seattle. They got me back to riding in no time.

this is the best bike shop in Seattle!! Their work is great their prices are fair and they have…read morehelped me out many times with quick service! You cannot go wrong with shots and sprockets!!!

It's been almost a year since I bought a steel Bandito from R&E Cycles, and I remain ecstatic about…read morethe purchase. Phenomenal bicycle, phenomenal staff. I have to share two quick stories. 1. I recently had the bicycle serviced at a local bicycle store for some fine tuning of the derailleur that was a little beyond my ability. When I went to pick up the bike, the owner of the shop said, "Sorry, Jay, we are not returning this bike." "What do you mean...?," I replied. "This bike is just so comfortable, so light, so effortless to ride...we are keeping it for ourselves." This is quite a compliment as it comes from a shop in a large city (Houston) that specializes in high end bicycles. But they are exactly right. The ride is just magical on this bicycle. 2. The bicycle has S&S couplers that enable me to travel effortlessly with it. I recently returned from the Five Boroughs Bicycle ride in New York City, and had a question while reassembling the bicycle about the placement of one of the bearings in the headset - it had slipped off in the travel case (my fault). Within a half hour of asking the question by email, I had my answer. Their mechanical guy, Alder, is super responsive and an encyclopedia of information. FYI, Smiley nailed my fit to a T, even though I did this at a distance (I'm in Texas, R&E is in Seattle). These guys are just terrific!

So surprised this place doesn't have more reviews! My bike randomly got a flat tire and all the…read moreYoutube troubleshooting led to nowhere. I brought in the whole wheel. Smiley & Dan were able to identify the issue, and also noticed my rim tape was seconds away from ripping. Dan got me all set up with a new tube + rim tape, coaching me & my boyfriend along the way. I highly recommend and will be back for future tune-ups!

Very friendly staff helped me tune up and select accessories I needed for my bike (lights, lock)…read more They even installed the lights and the lock mount for me! Cool location in Ballard near the Safeway and many craft breweries. Highly recommended!

Best service sweet staff do visit their shop you can get best prices for your bike repair and also…read morefor some new bike

Ordered and picked up a summit 2 bike. They included setup for free and did an awesome job. They…read moreare part of the state e-bike rebate program and handled that well. They also include first tuneup for free! Communication with them was awesome. Very professional and helpful. FYI on location is the shop limited parking (wasn't run with my truck) and in a busy area not conducive to test riding. That said I can't recommend them enough.

James and team are very professional and knowledgeable. We were able to find two used bikes and…read moreJames even hooked us up with a deal. They test the bikes so that you leave knowing they are in good working shape. I would highly recommend!

I highly recommend Montlake Bike Shop due to their true interest in getting you set up with the…read moreperfect bike. Their staff and owners, Carolyn and Gary, have spent significant time fitting a bike for me, answering my questions on bike maintenance and giving me tips and tricks to fix my bike. Never pushy and they never try to sell you something that is not right for you. Further, my tuneups there have been great. If you want true bike assistance, head to Montlake.

UPDATE: After posting this review, it somehow got worse. On a later visit, an employee -- who I…read moreunderstand may be a part-owner -- confronted me about the review, followed me out of the store, and called me a "chicken shit" on my way out, blaming me yet again for the entire situation. I'll let that speak for itself. A business that responds to honest, factual feedback by chasing a paying customer out the door and throwing insults has told you everything you need to know about how it treats people. This update wasn't something I went looking for -- it just confirms the exact pattern I described above. REVIEW: I'll stick to the facts. I spent over $6,000 at this shop -- and apparently that doesn't buy you even baseline customer service. I bought my bike here, and after a front wheel/tire failure caused a crash, I went through a Giant warranty claim with Montlake. The product side eventually got resolved, but dealing with them was frustrating from start to finish -- and the real problem wasn't the logistics, it was the attitude. From the beginning, I got the clear sense the shop saw me as an inconvenience rather than a customer. Communication was poor across essentially everyone I dealt with: no timely updates, no callbacks, no straight answers, and I was the one chasing them at every step. More than the delays, it was the tone -- dismissive, condescending, and openly impatient any time I asked a reasonable question about my own bike. One phone call summed up the whole experience. A staff member told me to "chill out dude, you got a new bike even though it was your fault you crashed it," and to stop "beating a dead horse." Talked down to, blamed, and brushed off in a single call. It's also just wrong -- it reflects a basic misunderstanding of how Giant's warranty and crash-replacement programs actually work. I don't expect a shop to agree with me on everything, but I do expect basic respect -- especially as a customer who put thousands of dollars into this place. The product issue got sorted out eventually; the attitude is why I won't be back, and why I'd point other riders elsewhere.

I broke a few spokes on my rear wheel Wednesday night, and found myself scrambling to get it fixed…read morein time for this weekend's cyclocross race. Since spokes are not all the same, it's not a guarantee that any shop will have the replacements (and ordering just a few spokes is not necessarily practical for them). Monument Wheelworks has the answer to this though: "blank" spokes that they cut to length to suit the job at hand. Upon close inspection, there were several more spokes that would need replacement soon, so Andrew essentially rebuilt half of my wheel while we chatted in his shop. He also straightened the derailleur hanger (the cause of the broken spokes), and replaced the tubeless tape (damaged by the broken spokes). Thanks for getting me back on the road!

This is an awesome tiny shop in the Ballard. I like the cleanliness and organization of the shop…read more Plus there's quick turnaround and detailed explanations on what you need done.

I bought my first bike and brought it in to see if everything is okay. Chuck quickly fixed a couple…read moreof things and made me feel safer riding my bike now. The service and vibes at Gregg's is outstanding!

Let's take a moment to appreciate Chuck !…read more Went to Gregg's last week to make sure everything was in working order after a minor fender-bender. Chuck was on it! After spending a fair amount of time fixing the dent and assuring things were good I pulled out my card to pay. He refused to take it and said he "just wanted me to be safe. " Gregg's customer FOR LIFE !! THANK YOU ! !! !!!