Two years in a row the tech missed or did not show for a simple maintenance tuneup of our AC system. They book months in advance, so when they finally say there is availability in mid summer the tech is overwhelmed by the work. Company communication is poor since no one calls when techs don't show. Do not use this company! read more

Horrible office customer service after many years of being their customer. Bad attitude.

Total Comfort is an outstanding operation. They installed our air-conditioning--a very complicated installation because of the peculiarities of our house--and they have kept it up and running since. The office staff and the crew are cheerful and professional and a pleasure to deal with. read more

My son and I bought 3 Central ACs from Total Comfort always excellent work for the money. in other words excellent value. Hire these [eole u will not b disapoointed read more

Bizarre people, avoid. I initially disregarded their rude demeanor to my detriment. They then proceeded to make it sound like they were doing me a favor to service and repair non-functioning heating and AC units because they were "really busy" and booked "5 weeks out." They sent a guy who came 2 days later, but did nothing except turn off the AC so it could be assessed later after it hadn't been running for a while. He was supposed to return the following day. He he never did. Then the lies started. First they said the house was locked and he couldn't get in when he tried to come back. Then I explained that was impossible as the house was wide open with a small army of contractors working in various parts of the house. They responded with initially dismissing my claims as impossible. Then they completely changed the story and said he came by and spoke to the contractors, but without the owner there (to escort him around the house he had already visited) it was company policy to not enter the building. Never heard of a contractor who requires you to be present in person at your house while they do any work!!! So after completely losing faith in their integrity by being lied to, then I reflected on every single rude conversation I had with them where they implied they where doing me a favor by serving the units that they installed, I called another highly recommended AC guy in the area who offered to come out this afternoon! I should have initially made excuses for these people and allowed them to waste my time and give me brain damage from every interaction. read more

I chose them because I heard they were the best - always see their trucks in the area at many of the top end properties. They were not the least expensive out of the 3 bids we took. Their presence in our town was such that I knew they would be reliable and great. The install team was excellent, which overall, counts for a lot. The only thing that went wrong was some of the follow up On a special Wi-Fi control that I needed on one of the split units - apparently it's not very common and Total Comfort were the ones who suggested it. A great option for me because I travel a lot and need to control AC remotely. All companies, large and small (I have a small company) need to do their best and take Apple computers customer service as an example... Follow Through. These guys did not at first, which was a bit of stress. But they made good on their promise and we will work with them again on our future expansion. And our units work beautifully ... and Quiet! read more

Total Comfort installed the air conditioning system throughout my house last year after my having used noisy window a/c units for many years. I am giving Total Comfort 5 stars for installing an excellent system that provides a well balanced cool temperature throughout my home and is whisper quiet too. The entire installation process was carried speedily and with great efficiency and I highly recommend this company for their sheer professionalism. read more

have worked with TC on a number of home improvements and have found them reliable, efficient, fair and responsive.

Why would the customer service woman be mean? My cousin told her she was recently widowed and her husband always took care of it. She's 70 years old for Christ sake! I see other bad reviews for the same thing - wake up Total Comfort! Total Comfort - Not Total COURTESY!!!! SHAME ON YOU!!!! read more

Cathy was a pleasure to talk to on the phone, and walked me through several things to try before scheduling a service call. Jeff arrived right on time, and got my AC units up and running in less than an hour! Professional, courteous - highly recommend. read more

Always responsive, always dependable, always reasonably priced. Would not go anywhere else for service. Kathy and Scottie are the best!

Terrible and arrogant customer service! I am frankly surprised that they are a 'Premium' Lennox dealer. Whatever you do try to avoid speaking to a monster called 'Kathy' in the service department. I can only imagine her workstation...a beast chained to a post! I had the misfortune of speaking to her about repairing a Lennox unit under warranty. She was extremely rude. She did not let me complete my sentence and instead interrupted me with incorrect information about the age of my home. She abruptly challenged me about the age of my Lennox product, gave unclear information about 50 degree days and not being able to determine the problem with the compressor. A nightmare person! read more

Person who came to fix my heater was very good. The receptionist on the other hand is the RUDEST woman I've ever spoken too. This woman needs to be fired. The first call I made to them I thought maybe she was having a bad day, but that wasn't the case. Every time I called she was the same. I just had a problem with my air condition unit and I called a diff. company. They were so pleasant. I will NEVER call Total Comfort again and I will make sure to spread the word!! I'm giving this post 4 stars for the Tech not the receptionist...she gets no stars!! read more

Total comfort was hired by the site manager, Ken Deleo, when i had our home built in 2008. I requested a hydro air system and was talked out of it by the " experts". I have had nothing but trouble with the sub standard system that was installed here. Found out later that the entire system was discontinued well before it was installed in my otherwise beautiful home -- seine made money on that and it sure was not me. This rip off effects my family everyday summer or winter with the possible exception of the 5 stellar days you can open the windows in fairfield county and the SYSTEM IS OFF. read more

Absolutely ridiculous experience. - one technician was friendly and seemed knowledgeable, the one we worked with the last time however showed up three hours late (I took half a day off for nothing) and then snapped at us during the appointment. - Parts had to be back-ordered - after not hearing for about three weeks we found out that they forgot to put in the order (we had no AC during this time). - they quoted us replacement devices for $95 each which RETAIL at Amazon for $25-30. - made follow-up appointment for which technician showed up two days early - the receptionist handling orders and appointments for us managed to make this experience a disaster from A-Z. read more

Wow. Surprised by the 3 other reviews. Total Comfort installed our system in 2009 as part of new construction. Hired by our builder, but we have contacted them twice each year since for fall and spring tuneups (i.e. system check, filter changes, etc.). Granted, our system is new from 2009, so no major issues, but no complaints about customer service. Phone person always pleasant and helpful, and appointments always timely. Also, technicians have always been on time, quick and pleasant. In fact, we had squirrels in our attic, and they chewed some of the HVAC piping. Total Comfort was there the next day, gave the system a complete check, replaced the damaged piping, and retested the system. Again, very responsive and at a reasonable cost. read more

John and his team are awesome. I used them this winter to fix my heat and the repair guy knew exactly what was wrong and didn't try to tell me I needed a whole new furnace. They just repacked my central AC and once again they did an amazing job. Both men were Friendly and took only a couple hours. Also Johns prices were a couple thousand less than anyone else. I would 100% recommend them!! read more

I give this company no rating. They do not know basics about systems and caused a flood in my home. I had to pay another company to fix their mess. They do not train their staff and do not take accountability for their work. I would never recommend. read more

avoid at all costs. (i base this on many years of experience). no concept of customer service. owner unavailable, and removed from the business. questionable competence. unreliable. will surely leave you stranded. read more

Total Comfort- Danbury CT These guys are absolutely terrible. They came in and put a replacement unit in (around 8K) and missed two previous appointments. Three weeks passed since the NEW unit was installed and still no air conditioning. I repeatedly called the office and their receptionist was rude and unhelpful. Finally I got tired of waiting since they kept sending tech's out (who never showed up on time) and got a 2nd opinion. The 2nd opinion advised me that not only did they install the unit incorrectly but charged for work they never did. After calling them out on their incompetence they sent a tech out on a Saturday and confirmed they installed it incorrectly. Get this though its 100 degrees and the tech says the owner doesn't do weekends. I have called 3x an no calls backs. Their answering service informed me they ARE on other jobs screwing other people and are too busy to fix their mess. So if you are looking for incompetence, lack of customer service, and bills for work not done these are your guys. read more

After working with this company for over 20 years, had to chime with a review. These guys are very pleasant to work with, very good at what they do, very timely, and priced fairly. The office staff is lovely - but let's face it, my guess is everyone's a/c breaks on the same day, the hottest day of the year! I have recommended them many times and everyone has been happy. read more

It is unfortunate how poor the customer service representatives are in the Danbury office. 3 separate occasions (all with the same woman, Kathy) all to try and get someone to come service an existing unit. Needless to say, if it is this much of a struggle & the company doesn't need to business, we can go elsewhere. read more