This was a very disappointing experience at Portside Marine. When I received my boat back they gave…read moreme my boat back sideways on the trailer, 2 broken latches, my keel guard ripped off, my radios not hooked back up and pieces of metal and screws and even a used toothpick on the floor of my boat and huge scratch in my 3k boat wrap (Sloppy Work). The sales manager Dillion and I "quote" what do you want me to say.... How about an apology! They are only trying to get your money and get you out the door! Do not give them the time of day. They will be getting this review on every rating website and a report to the Better business bureau, I will be reaching out to Suzuki directly to let them know what kind of business one of there dealers are conducting, a simple I'm sorry for our negligence would have avoided this.

From the owner: Crossed Industries - Veteran Owned and Operated serving Polk County with certified Mercury…read moretechnicians and a focus on serving our customers to the highest degree. Let us get you on the water and to your next adventure.

Came to check if they had a part for my boat. Excellent customer service. Employee took me right to…read morewhere the item was and recommended other items.

Just awful. Stopped by today to find a sign on the door…read moresaying CLOSED FOR LUNCH BREAK- When I looked inside there was multiple people walking around the store (employees) - I get it... everyone needs a lunch break, but you're telling me the entire staff has to go to lunch at the same time?? Their "lunch break" shut down is not listed anywhere other than when you show up and find the doors locked. As I sat in the parking lot waiting to see if this was actually a joke, I watched four other confused customers walk up and pull on the door just as baffled as I was and showing the same disappointment in their faces and body language. I finally decided to take my business elsewhere. Too bad for you WM - I had planned to spend hundreds of dollars on specific items that I needed for a project to be completed today... not to mention the losses you took from the other four people I saw walk away. No wonder I heard this is a struggling business. They don't give a crap about customer service or their customers. Just poor.

Place is a complete joke. Someone please open up a shop in Sebring that cares about people not just…read morequick money

Great knowledge and service. I have ordered a few items from them and been very pleased with the…read moreproduct knowledge and the price. I have purchased a new prop and needed some advice on the size and pitch needed. I will be ordering from them again.

We have been coming to Lake Placid for over 15 years for our family vacation. We always go to Lake…read morePlacid Marine for our water toys and fishing supplies. This year, we had a problem with our jet ski and they had us back on the water in less than 24 hours! Great customer service!

Don't waste your time on service or repairs. They really don't seem like they want your business. I…read morerefused to leave my boat when I asked how backed up they might be, and they just laughed. Ok thanks, all I needed to know. I'd think they'd hire more help if you have to wait a month before they can look at your boat. That's crazy?

Not a good experience, Roberto Herrera-Sosa, the owner, came out. He wanted to take the boat to his…read moreshop which like the other review said is his house. He then, when driving on the highway after messing around with the boat at the shop, dropped the boat on the highway because he forgot to tie it back to the trailer. He brought the boat back to my house, and then didnt say anything about the damage, he then told me it was just wear and tear but there was too much damage for him to repair and he wouldn't give me my 3K deposit because he did look at the boat. After reading the reviews, they are correct, he is not licensed.

I gave Roberto my brother boat 2 years ago I paid him over $7000 for parts he still has not fixed…read morethe boat now he gives me excuses after excuses now I have to take him to court, if my boat is not given back to me by next weekend fixed I will habe to take you to court and ruin your business

Although it sounds like the name of an eating establishment, it is really a dealing with marine…read moreproducts and boating.

Most honest boat repair shop ,I have come across, prompt, fair price , always keeping…read morecommunication, hard to find this days ,you guys earn my business

I was looking for a little part that holds on the windshield of my Starcraft. It was turning out to…read morebe super hard to find and I am really good at tracking things like this down. During my search a link for them came up. I didn't have much hope, but figured it was worth a shot. So, I sent them a message. A very nice woman named Sarah Baker called me. I told her what I was looking for. She asked for a picture. I sent it and she contacted me letting me know they had a few of these around and had already mailed them to me. Needless to say, I was overjoyed with her response. I have a new go to place for my marine needs. I'd give them 10 stars if I could.

Don't make the mistake I did. So, my wife and I went to look at a 2016 Tracker Grizzly with a…read morebowfishing platform. Met Brad the salesman. He generally seemed decent and honest. We the boat was dirty and full of leaves . He told me they don't clean them up until they're sold. So ,I figured that if I bought it, they would have cleaned it. Didn't happen! When I picked it up it was still filthy so I guess that should have been my first red flag. Anyway, I was also assured that it had went through a complete function test and service which I unfortunately found out to late was also not done. The first clue that I had been had was the gigging platform lights. I hooked up my generator to them and 1 out of 8 was out . Within 5 minutes, I heard a sizzle and arc sound and all the lights went out. One of the lights shorted out and caused them all to go out. Got that fixed at an out of pocket cost of $300. I also found out that the nav light don't work either. I used the boat 3x and the fourth time, it wouldn't start. Just a clicking sound coming from under the cowling. Come to find out, the starter is toast . Im in the process of replacing that myself because I don't want to spend $800 for a mechanic to do it. Waiting on the part right non. Another complaint is about is the fact I was lied to about a complete service being done to the engine. The oil filter was marked with a permanent marker. The date read 8/2024. I bought the boat in late 2025 so, I was lied to about that as well. Im, in the process of changing the oil myself as well. Im at least handy enough to do minimal maintenance or Id be over $1000 in the hole for deceptive sales practices. My suggestion is to stay clear of this business. There are plenty of boat dealers out there that are hopefully more honest than Millers. ​

Even though I didn't end up purchasing a boat here, I want to highlight the exceptional service I…read morereceived from SHELDON. After my initial inquiry, Sheldon stayed in touch via text and remained incredibly professional. Even after I told him I was looking at other brands, he continued to search for options that might fit my needs and followed up regularly without ever being pushy. Out of over 30 dealers I contacted, Sheldon at Boaters World was easily the most hard-working and professional. I truly appreciate the effort.

Ordered a part on Monday. Ended up having to give the lady the google part number because the part…read morenumber I gave her (which was exact one I googled) she couldn't find. Was told it would be in Tuesday. Called Tuesday was told would be there Wednesday called Wednesday was told it would be there for sure Thursday by 1pm. Came in at 3:00 pm to get my part. They said it was in but than could not locate the part. So had to re order. Note already paid for the part. We're on vacation to fish and looks like no fishing this trip. Should have just ordered from Amazon.