Went to this location for an oil change on the way to visit family. They were so quick and…read moreefficient that I was still on time to my family's house. I always get nervous getting work done on my car, but the crew talked me through everything they were doing. They also put air in my tires and checked to make sure my lights were working well. Know that your oil change price depends on the oil you choose. I also like that they give me a breakdown sheet of what I'll need done on my car once I reach a certain mileage. I rely on this sheet because I wouldn't know how to maintain my car otherwise.

I stopped in here around 9 o'clock on a Saturday morning, and it was as busy as I anticipated. Even…read morethough I was waiting for a bit to be seen, they checked my lights, asked about my mileage, and did all of the prep work before I actually drove in to get the oil change. They communicated very well to let me know how long it would be, and make sure that they apologize for making me wait. Overall, this is one of the better experiences I've had a traveling oil change. I also had to get one of my lights replaced, and I brought my own fault because I was gonna try to do it myself, and they were more than willing to install it for me. I would definitely come back to this location.

OK, let's start this for you by saying that I've been going there for years and I've never had a…read moreproblem and that's why I continue to go there However I haven't been there in a while So I went there the other day and let's just say it's not as efficient as it used to be. Every time I've been there, I've been in and out under a half hour and it almost didn't matter how busy it was I went there Friday, July 10 just after work around 4:30 when I pulled up there was two cars ahead of me. You can't really call yourself in economy oil change place when it takes almost 40 minutes before you call me up to the counter to collect the bill and you're not even done with the oil change yet. But that's not my biggest complaint My biggest complaint is, I could hear them talking about how they're having trouble with my car hood from the lobby and full disclosure. I've never had any trouble with my car ever in my life. This is not a situation where I knew that thing was messed up and blah blah blah. Negative Never had a problem with my car hood So then one of the workers there calls me up and charges me for the oil change and then immediately casually mentions that they're having a little trouble closing my hood, but should just be a couple minutes. As soon as I sit down, he calls me back up like immediately And says hey, come here let me show you. I'm not sure why he had me go sit down or tell me that something should only take a minute when he didn't have an idea of how long something would possibly take but that's another story I guess So I go back to where they're doing the work on the and I stand next to the at what they're talking about and they say they can't get the hood closed, but they're willing to take apart the to rectify the problem, but it's gonna take a couple hours Well, I didn't have a couple hours to wait so I told them that I'm all just gonna have to drive off and then they said well you can't drive like this due to the fact that the hood will pop open. I was a little discussing that they didn't tell me any of this until immediately after they charged me. I was super annoyed full disclosure. I'm not the best at controlling my anger so I just called my brother who and if this a big fix and if I can just drive it away. He told me not to worry about it and that there's a secondary catch and that the hood won't pop over and I can drive it away and he'll take care of it. Funny these guys didn't even know that Whatever I guess I'm just pissed that after they immediately charged me they brought up the issue. I felt like I shouldn't have been charged for the oil change considering my hood was completely fine driving in there. I would definitely not recommend going there in Glastonbury Connecticut due to the poor customer service They have my information do you think I've heard from them to see how my hood went or that they're sorry for the inconvenience..... nope Do not go to the Glastonbury economy oil change if I could give zero stars I would Brian Sulliman 860-604-1156 I never leave bad reviews so here's my personal cell phone number if one of them or the company wants to get a hold of me I'm not expecting anything though

I have been coming here for years, they have always been fair and always do a great job. Thank youread more

Been going to Monro in Glastonbury for 5 years and have always had excellent service!…read more Ainsworth Brown the manager at this location has always treated my wife and I with the upmost respect and honesty that is all we could ever ask for. Once again yesterday I went to get an oil change, tire rotation, and a replaced tire valve that was leaking. Instead of doing it all, Ainsworth was honest and told me there was no need for the tire rotation as my best tires are already in front. This is not the first time he explained why we don't need expensive work done. He always chooses to be honest instead. This type of service is hard to come by these days. HIGHLY RECOMMEND!!

If I could leave 0 stars, I would. HORRIBLE!! DO NOT GO HERE! Mechanic negligence and incompetence…read morecaused extensive damage to my car. I brought my car in due to a visual leak. Picked up my car with the check engine light on (was not previously on) and the tech unable to figure out why/fix it. He advised me he lost a wrench in my engine compartment, which I thought was a joke until it flew out from my car on the highway almost hitting the person behind me. I was told they would do some 'research' on how to fix the check engine light that wouldn't go away. Upon out running errands, my car wouldn't start and I had it towed elsewhere because Monro wouldn't take accountability for their careless work and they were downright rude. A new auto shop found there were 12 trouble codes, all due to the failed work done at Monro. They cleared and fixed 11 of 12, with the last one needing to be done by the dealer. I didn't have my car for weeks due to all the remedial work needed. I spent the last TWO YEARS fighting with Monro's insurance to get reimbursed for the thousands of dollars I had to spend elsewhere for remedial repairs. Customer service has offered nothing to make things right for my inexcusable experience - they refuse to refund me for initial costs after a hellish and utterly unacceptable experience. Also, they have staff leaving good reviews on Google, don't be fooled!!! **** Been trying to get in touch with the district manager as they were apparently the person refusing a refund for initial services and they will not call me. I want a refund for what I paid Monro. I paid over $1,000 for them to damage my car and I want that money back. The insurance money only covered REMEDIAL repairs for the shops who fixed my car.

Here for the second time!…read more I came here a few years ago with my 2014 Jetta to get brakes and rotors done and they got me right in. Came by today (a Tuesday at about 3:30pm) because I have a slow leak in my tire and it keeps hopping down to 13/20psi .. Anyway... I can't keep putting air into it and I stopped by without an appointment. The gentleman who checked me in had a strong calming presence. He was black and young with longer hair (wish I got his name)... I just liked how he treated me and even spoke to the customers around me! Waiting to see how much it costs!! Yikes!! But happy to get this addressed & thank you!

In just 2 visits to your location I could have had a nice down payment on another vehicle $7,000…read more Frustrating as a customer to deal with a business that's generating income more than fixing vehicles. Never again

Kate, Nate, and Luis were super nice! This valvoline is in a great location on the silas dean…read morehighway, so it's easy to get to. My oil change and fuel treatment went smoothly and I was done pretty quickly. I like that they keep a record of the services I've had and tell me what I may need done per mileage. The fuel treatment was $100 and the full synthetic oil change was $110. It's pricey, but I can't do it myself so I go to Valvoline.

Best oil change ever!! Professional service and friendly. Drive-up bays did not need to get out…read morecar, bumper to bumper service

Great Oil Change and fast and friendly service I will come…read moreback for sure... Great value!

My experience with Jiffy Lube was extremely frustrating, particularly because of the way the…read moremanager, Laura, handled the situations. The other employees actually try to find solutions to help. Previously, an air filter was not installed correctly. When I brought the issue up, Laura told me that there was no record in the system showing that I had ever had the service done and essentially asked what she expected me to do about it. That response felt very dismissive, especially when the issue involved work that was supposed to have been completed at the location. Today, things got even worse. While Laura was handling my vehicle, the hood release cable/wire became stretched. She told me they had no one available who could fix it and that she could not let me leave with the vehicle in that condition. I was then told that I would need to have the vehicle towed to the Monroe location up the street to get it repaired. As a customer, I should not have to come out of pocket for unexpected towing and repair expenses resulting from an issue that occurred while my vehicle was being serviced. What made the situation worse was the lack of accountability and the rude, nonchalant attitude throughout the process. I came in expecting professional service and left with additional expenses and a lot of frustration. I would strongly encourage management to address both the customer service and the way vehicle issues are handled when something goes wrong during service.

Brought my 2003 Tundra here because it had no power when hitting gas, he figured it out immediately…read moreand did a few extra things on the house, great price and communication, only had to leave it with him for a day. Would highly recommend this great little shop for any kind of repairs, services, or general maintenance.

They did good work on a car that had been sitting in a garage for over a year during covid and…read moreneeded to be checked. He did reliable work and worked around our schedule. Would recommend.

Numerous repairs: fuel pump replacement, installation of a power steering tank and rear wiper…read moremotor. For a very busy shop, They made time for my emergency repair. ... Very good value for the services provided with high level of professionalism and attention to detail. Highly recommend this business!

Angelo and his team are always reliable, honest and as quick as possible. I take my Porsche there…read morerather than the dealership whenever possible - I much prefer their workmanship, attitude, and the price is often much better which is nice. Even if they cost more I would prefer imported auto center - they tell me when I don't need specific services, bring appropriate items to my attention and give me options, and are candid when there is something out of their abilities or comfort zone (certain cars have very specific tool needs or specialty bits that are impractical for anyone but a dealership, especially on oddball cars like mine). They would rather my car be repaired properly than make a few bucks off of me. Highly recommended!

Oil Change was Great! Very fast. Light Inspection was not…read moreso great. They said the car needed License Plate lights. I opted to get them from Autozone but when I checked them to be sure they weren't working... they actually were. Also was told they're $16 each. Autozone sells them for "2 for $9.99" and knowing this turned the oil change into a 3 Star Review.

I decided to switch oil change companies recently and chose Economy on Broad St. Manchester. On my…read morefirst visit, I was greeted by Marshall and he was very personable. John also help me out and even offered suggestions to my car issue. Come to find out he was right and it did help. So I decided to go again. I was greeted by Marshall and Cathy and I really appreciate their customer service. I told John about how we helped me. I recommend visiting this location. You can tell how much they care about their customers. Thanks to the crew there.

I went to Gene Langan Volkswagon in Glastonbury for routine 50,000 check-up on my 2020 Tiguan and…read morefor an overall check of everything before a trip to Maine. I had an 8:00am appointment and I was early. One of the service guys was outside and let me know before I walked all the way over to the door that the door was still locked and they would be sure to let me know when the showroom door was open. Just before 8:00am, Troy opened the door and motioned to me to come on in. Troy greeted me and took me straightaway. He greeted me by name, since he saw me in the parking lot and saw my 8:00am appointment. Troy checked my service record and explained what they would be doing today and asked if there was anything else I needed. My car was taken for service quickly and returned in a timely manner. After getting service at Gene Langan, they send a video to you in your email of the underside of your car and the service technician shows all the things they check - all 4 tires for wear, brakes, rotors, boots, etc. It's fascinating, and I really appreciate it. They also give you a little report on your car of what's good (green), what will need service in the future (yellow) and what needs immediate attention (red). They do a nice job, and they are a nice group to work with. I appreciate them and would recommend Gene Langan Volkswagon in Glastonbury for any VW Service.

Had a terrible experience with Dave the salesperson. I would not recommend this spot to anyone. I…read morehad gone there to look for a car that I had wanted, I then put a 500$ hold on the vehicle to take it out of the lot. Because the process of getting the credit checked was taking a lil bit longer than expected, the salesperson started to make small comments and have a attitude which made me ask for a refund and go somewhere else to look for a Volkswagen. Completely rude, pushy and unprofessional.