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    Rio Grande Automotive

    3.9 (49 reviews)
    Open 8:00 am - 5:00 pm

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    Services - Rio Grande Automotive

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Rio Grande Automotive Photos

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    Recommended Reviews - Rio Grande Automotive

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    Reviews With Photos

    Wendy A.

    Man, I was really hoping to give these guys 5 stars, but I found them maybe too disinterested in comprehensive care and their sense of urgency to be lacking. Seriously, you canNOT wait until 15 minutes before closing to tell a customer they won't be getting their car back until the next day. Many do not have the luxury of an extra vehicle in the garage. I had a trans oil leak and took the wheels there to get fixed, based on a buddy's rave recommendation. The next day I picked it up but received no great details about what they did or on recommended care/maintenance. Instead, I pressed: "Isn't trans oil supposed to be reddish-brown?" "Yes, exactly." "But mine is black..." "Yes." "Should I be thinking about a trans oil flush or something?" "Yeah, probably..." When Firestone changed my motor oil a month later, they wouldn't touch my transmission oil because they said they still saw it leaking. So I took it back RGA to have it double-checked, dropping it off by appointment at 9am, having fully explained the situation... Need a flush, and need you to double-check that leak you fixed. By 3:30 (1.5 hours before close), they hadn't checked in. I called for an update and was on hold for over 5 minutes before tech XYZ tells me they hadn't even looked at it yet. By 4:30 (30 minutes before close), no update. I call, no answer. Leave a message, no call back. At 4:45 I call back "Dude, what's going on? I need to arrange a ride there and stuff. And you close in like 15 minutes..." He tells me they got a late start, he's really sorry, they have to keep it overnight, but they'll get it pushed out first thing tomorrow morning. I'm extreeeeeeemely annoyed to have wasted my entire day off sitting at home without a vehicle because it sat in their lot unattended all day long, and frustrated that I have to arrange alternative transport for my kids at the last minute. I could've just taken it there the next day! I finally got a call the next afternoon - wiggly doohickeys may have been problematic, but they replaced them at no charge. So here's the thing. I don't think they're bad mechanics; oversight happens sometimes, I get it. They seem pretty honest and fair; their prices were reasonable, and they didn't try to sell me on a ton of additional services. But I think they prioritize their good ol' buddies (like my buddy who referred them) who've taken all their cars there for years and walk in to "Hey Man! Good to see you! How's it going today?" Can't say that I blame them, but it makes us outside the clique feel a little like rote business rather than valued customers.

    Brian H.

    I was traveling through ABQ pulling a large 5th wheel. My brakes were squealing so I went to Johnny 5 based on Yelp reviews. He confirmed the back brakes only needed new pads soon but he couldn't get to them until next week. He recommended Rio Grande. Although VERY busy Billy at Rio Grande got me in first thing the next morning. Price was very fair and after going to breakfast at Garcia's Kitchen soon after we were back on the road. I would highly recommend Rio Grande as an honest and competent auto repair business!

    Is this not your shop Billy? Proof that I went to the right one.
    Vitamin D.

    This place is absolute garbage! I do not understand how others on here are rating this place so high! This place must be buying reviews or they are very sneaky and the customers on here haven't noticed that they were scammed. I love cars and I have been working on cars for many years. I rarely take my car to the mechanic because I believe that most mechanics are liars and scammers. The reason I came to this place was because of the high reviews on here. I had a car that was making a weird knock noise every time I shifted gears, made sharp turns, or made a quick stop. It seemed that a quick change in motion was causing this knocking noise. I needed to find out what it was because it could of been something possibly bad but I was feeling lazy that day so I took it to this place. When I brought it in, they looked at my car and tried to find the cause of it. It was free of charge which was awesome since most places charge to make a diagnoses. They told me it was my strut and that it was leaking and needed to be replaced for a total cost of $300 plus labor. I did not want to pay that much and it sounded like an easy fix that I could do myself. I take my car back to my garage, lift the car up, take the wheel off, take the strut off and I inspect it. I see absolutely nothing wrong with it.... I go to the other side of my car and inspect the other strut... nothing wrong again. What was this mechanic talking about?? I was standing next to my car that was on the lift when I noticed leaking from the engine area. Turns out that one of the hoses that runs coolant through the engine wasn't connected and it was wobbling around hitting everything as I drove, causing the knocking noise. Once I fixed that I never heard the knocking noise ever again. NO PARTS NEEDED TO BE REPLACED, JUST A DISCONNECTED HOSE. DO NOT GO HERE. EDIT: Billy, I am 100% sure this was the right shop. You guys are the only "Rio Grande Automotive" in Albuquerque... how can I possibly get you mixed up with some other garage? Maybe I will post an update review if I ever go there again and you guys actually diagnose my car CORRECTLY. EDIT 2: Billy, you are just trying to justify yourself by saying, "you got the wrong shop", "people confuse us with the wrong shop all the time", "if we checked your car there would have been a charge for that", "you got a guess, not a diagnosis".... Be a professional and own up to the fact that you guys either tried to scam me, or can not make a simple diagnosis of a disconnect coolant hose. Stop lying and making excuses Billy.

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    14 years ago

    Great friendly service. I would recommend it to anyone. I know many people who are repeat customers there too.

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    11 years ago

    Picked Rio Grande because of all the good reviews and was not disappointed. Will definitely use them again.

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    10 years ago

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    Ask the Community - Rio Grande Automotive

    Review Highlights - Rio Grande Automotive

    Billy and the great folks at Rio Grande Automotive have been servicing my autos for nearly a decade.

    Mentioned in 11 reviews

    Read more highlights

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    Car Crafters

    Car Crafters

    1.9
    (95 reviews)

    I always had a good experience with Mercedes-Benz recommended body shops in the past. This time…read morewas different. 1. Repair estimate appointment was at 1 p.m. Sept 5th. I waited two hours for a damage inspection and another hour for the estimate. 2. No repair appointment was given until I emailed a request. 3. Vehicle mileage in on Sept. 25 was 40,452 Mileage out on Sept 28 was 41,198. Where did my car go this week and how did a new panel ding appear? 4. Estimate given increased by 58%. Why didn't service adviser call Mercedes to verify cost of chrome grill? Rim repair doubled in price. 5. Paid high bill then found grill had not been replaced. Waited 1.5 hours. Then running lights were not working. Waited again. Then tires had been inflated up front- deflated in back. Took GLK to tire shop to fix.

    The person that estimated the damage was rude and wouldn't listen to my concerns. My insurance…read moreforced me to go with car crafters otherwise I would have gone somewhere else based on my initial experience with the estimator. I waited 2 weeks to get my car fixed, which seemed like a long time to fix or replace a dented rear door. When picking it up, I waited 1.5 hours only to find out that it wasn't fixed right. Major mis alignment of body parts and the door. This forced me to wait even longer to get my car back. They need better customer service and quality checks. If you have a lot of extra time to mess around, then this is the place to go.

    Old Town Tire & Automotive

    Old Town Tire & Automotive

    4.4
    (37 reviews)

    Amazing and quick service! My vehicle needed an alternator, we purchased the part from Autozone and…read morethey did the rest. Valerie at the front desk and the rest of the staff were so helpful and treated us like family! I will definitely be taking my vehicles there from now on. They had my vehicle within the next business day and I hardly had to wait! That's what I call service! Thank you Old Town Tire & Automotive! #supportlocal

    Came back to update my review after having a nearly identical set of circumstances with totally…read moredifferent outcome. Went into a different shop when check engine came on - now at the end of our cross country trip I'm in CO - asked if the shop could quickly check the code for me. The mechanic kind of begrudgingly did, but he did it quickly and then honestly told me what the issue was, reset the code and sent me on my way. $0 dollars. Old town automotive should be avoided at all costs. Not trustworthy. I asked them if they could quickly check the code. She told me how much a full diagnostic was ($200) I should have left then. After the "full diagnostic" When I asked if they would charge me a "partial diagnostic" she said no. I asked for the Yelp check in discount $10 or $20 maybe? no. AAA discount ? No. After asking if the was anything she could do to help me out she finally caved and gave me the aaa discount because she "doesn't even subscribe to Yelp and can't understand them on the phone half the time." I don't know if it's worth noting... THE ONLY REASON I WAS THERE WAS BECAUSE OF YELP, It was 10 or $20 discount and they were already ripping me off... I regret letting my anxiety get the better of me at the start of the trip. This situation was easily avoidable. I should have just left. Still waiting for that full diagnosis btw. Boo this garage.

    Rio Grande Automotive - autorepair - Updated July 2026

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