5 Star rating doesn't seem high enough for this review. We…read morehad a slight issue but because of Shad Andreas (the new personal training manager) top-notch customer service skills, fast thinking and his constant communication with me, he came through with flying colors and I was totally satisfied and happy with the outcome. Shad worked hard to make things right and it showed, very much appreciated. What a fantastic decision to transfer him to this facility in Gilbert to "fix" things, he definitely is in the right spot and will go far. During my dealings with Shad last week, I dealt with numerous others that definitely deserve recognition for their patience, helpfulness and just being kind over the phone. Chase was the one answering the phone and wanting to help, good listener and never just transferred me to get me off his line, he truly wanted to make sure I got to the right person. Andrew, the assistant manager is also in the right position, he truly is there to serve MountainSide's customers. Last but not least is Chandler the manager, talk about making things happen for the good of the customers and the follow up is amazing, something you don't find anymore. Tom Hatten, owner of Mountain Side Fitness really has alot of great people at the Gilbert Location he can be proud of. THANK YOU to everyone and thanks to Tom for MSF, great facility !! (The Gilbert location has amazing up to date equipment and can be a model fitness centers for others)

I've been a member at Mountainside Fitness in Gilbert for about a year and a half, and…read moreunfortunately my last experience was disappointing enough that I canceled my membership. One morning I was taking my 2-year-old to the Kid Zone when he urgently needed to use the restroom. We were clearly in a rush, but the front desk employee stopped me and insisted I scan a QR code before letting us pass. The interaction felt unnecessarily strict and passive-aggressive. If I didn't have a membership, I wouldn't even be able to use the Kid Zone, so the situation could have been handled with a little more understanding given that I was trying to help my child get to the restroom. What made the experience worse was the tone. It felt like a scene was made in front of my child over something that could have been handled calmly and quickly. For a gym that charges close to $50 a month, I would expect a higher level of customer service and basic courtesy. I spoke with someone at the register afterward and was told the manager would be informed, but it has been over two weeks and I haven't received any follow-up or apology. Between that experience and the already high membership price (especially considering the sauna often smells unpleasant), I decided to cancel my membership. I'm very disappointed and will be going to a different gym moving forward. Unfortunately, I can't recommend this location based on my experience.

Stefania is an amazing trainer that has helped fix my unhealthy relationship with food. It took a…read morelong time for me to get comfortable eating carbs or more food, but with Stefania's help I have been able to do so. She has been patient, informative, and supportive along the way. Best thing that has happened to me in all the years that I have yo-yo'd with diet and exercise. Thanks Stefania for all your help!

I have known Erik for quite a while. His experience and knowledge has done my body wonders…read more Trusting him and the process of truly eating and not starving myself has been not just on external journey but and internal one!! I have not only seen my own transformation but others as well. If you are looking for genuine coaching with a passion, this is your place. #notyourtyoicalgymortrainer #smallandlocalisbetter

I love when I walk into an establishment and the team is ready to assist…read more I arrived early and was able to do a light workout in the workout space. The establishment was very clean. There was nothing out of place.

I accidentally left my clothes after a workout. I came back 30 min later and they trashed my…read moreclothes. They have a lost and found but decided to throw mine clothes away.

Just feel it's necessary to highlight Mya, an awesome employee I had the pleasure of meeting today…read more I had a horrible experience buying apparel at another location yesterday. I came to this location today and although Mya wasn't able to find the size I was looking for, she was the first employee to actually listen to the issue and attempt calling other locations to help me find the t shirt size I needed. Mya and Adam at this location were by far the friendliest staff I encountered today (visited 5 locations).

Client relations manager is rude & condescending. Overall facilities are in pretty good shape.read more

BEST BODYBUILDING GYM EVER!!! It's small but has everything you need. It feels like a family here!…read moreSuper clean and amazing staff.

I'm incredibly grateful that this gym exists and that it's so close to my home in Arizona…read more It's like having your own gym at home but with all the booty and leg day equipment your imagination has actualized. If you're into standard bodybuilding or exercising in a "no frills" and "no BS perks" kind of gym, this is YOUR gym. Since I used to body build and compete everything here is perfect for me to get in a decent workout anytime I want. On top of that, even when there is more than a few people at this gym at certain peak hours, everyone is very respectful and literally just there to get their workout in (no BS). The owner Whitney is a well-known competitor and coach in the bodybuilding industry and her vibe is extremely friendly and kind. She was the one that gave me such a quick tour the day I walked in and obviously signed up for a monthly membership here. It's also nice to feel motivated when you're at this gym when you see present-day competitors training here.

I normally don't leave negative reviews, but I feel compelled to share my recent experience in…read morehopes it helps others make an informed decision. I paid $250 to participate in a performance, but unfortunately landed in the hospital for 10 days and was unable to perform. I communicated this, expecting some level of understanding or flexibility. Instead, I was told there would be no reimbursement -- only the option to perform at the next event, and not even at full value -- just a discounted rate. And this was only offered after they could not get enough girls to sign up for that performance. I also never received the text she said she sent, and the screenshot she claimed to provide never came through. While I truly understand that she just had a newborn -- and I wish her and her family well -- there was no compassion shown to me during my own serious medical emergency. For anyone considering joining, please be aware of all the additional fees involved. The membership is costly, and if you cancel a class last minute due to unforeseen circumstances -- even legitimate emergencies -- you're still charged a late cancellation fee. These extra fees are not always made clear upfront and can quickly add up. Not to mention it is communicated that guest can attend one class for free. That has not always been the case for me even when sending the link through my invite. I was also told there's no profit made off these performances. However, after doing my own research, I found out that organizations like the Diamondbacks don't charge for these pregame performances -- and many companies actually use these events as a way to raise money. That was really disappointing to learn, especially after being told otherwise. If this is true and it's the franchise rules that don't allow a reimbursement then everyone should know this upfront. Since stepping away from DivaDance, I've discovered other local dance studios that charge a fraction of the cost, foster a great sense of community, and don't charge cancellation fees. It's been a refreshing and positive change. I believe in supporting small businesses and the arts, but this experience left me feeling misled, unsupported, and taken advantage of. I hope in the future others do not experience this same situation which is why I felt compelled to be transparent in my own experience.

I absolutely love DivaDance! I have been going for a few months now, and it's the most enjoyable…read moreworkout I have had! I cannot commit myself to going to a gym, but I CAN get excited a couple times a week go dance! Lexi's class is Monday evenings, and it is so fun! She has an upbeat attitude, and is motivational for those of us that really can't dance, but boy does she make us think we can! Wednesday and Thursday nights have varied who has taught, but I really have enjoyed each of them. I'll be returning for sure!

Great trainers Great workouts that WILL challenge you…read more The owner is amazing! Rates are just right. I found my new without hone!

I love Fit Fx! I started taking classes here about 6 months ago and have loved it. The instructors…read moreare great, the classes are great, and I feel like my best self after taking these classes!

Terrible run down small place. Over priced for what you get. EOS is a much better value.read more

2 days ago I scheduled a tour for 11am today. I arrived at 10:55am and waited in front lobby. I was…read morenot dressed in exercise attire so I definitely stood out. Several staff walked passed me but never spoke to me. At 11:10 I decided to tour the gym alone. Not a great first impression when I scheduled a tour in order to get more information. Back to square one finding a local gym.

I took a class here a couple months ago with my sister and my experience was underwhelming…read more We arrived early bc we had never taken a reformer Pilates class before. But the class before us got out late. Bc of this, we had to stand outside and wait for the class to end which was 10 min after our class was supposed to start. During class the instructor seemed distracted and less than enthusiastic. I saw her on her phone while instructing the class multiple times. She was not encouraging or super helpful with all of the equipment even though she knew it was our first class. Along with this, she made it very clear to the rest of class that it was my sister and I's first class and was saying things like "you might want to do this bc it's your first class" "you might not be strong enough for this" while her mic was on. Which is absurd when you are instructing a fitness class. After class was finished the instructor did not seem interested in us at all. She didn't say bye to us or help clean up.

Vanessa is an amazing instructor!! Weekend reformer class was tough but enjoyable. Wish there was…read morewaiting room

Went for my first Burn Boot Camp workout and it didn't disappoint! It was a 45 minute consisting of…read morea warm up and a series of 7 stations with equipment ranging from dumbbells, medicine balls, bands, etc. Everyone was very welcoming and the instructor was quick with modifications as needed.

This #ThankYouThursday review goes out to my local Burn Boot Camp, Gilbert East. I joined Burn in…read moreGeorgia in 2019 and haven't looked back. Prior to this, I went to a 'regular' gym with machines and weights. Burn is a combination of strength and high intensity interval training. However, they do not use machines; there are plenty of equipment such as free weights, bands, battle ropes, med balls, and more to help target every muscle group. Each camp is 45 minutes long and very challenging. I always leave sweaty and feeling good. Some days it takes me a while to get my heart rate down. There are several camp times offered throughout the day, Monday to Friday and three morning camp times on Saturdays. They are closed on Sundays. Burn Gilbert East has an amazing team. They are all friendly and supportive. I transferred to this gym over the summer and they made the transition very smooth. They welcomed me with open arms and treated me like I had been a member since day one. They learned my name quickly and greet me with a high five everytime I walk in. The trainers are very knowledgeable and will give you the right push to reach your potential. They will also make modifications if you have an injury but still want to participate. Focus meetings are included in the packages. The trainers will provide you a nutritional plan that's doable to help you achieve your goals. As a member, you also get free childcare and access to the private Facebook community group. There's always a fun challenge as well as specials throughout the year. I got started with Burn through one of their specials, a four-week trial for $99. I've been hooked ever since! I'm thankful for Burn Boot Camp Gilbert East today and everyday!