On August 3, we purchased a 2024 Cadillac LYRIQ EV from Ritchey Cadillac. On Sunday, we stopped by the used car lot "just to look," where we were greeted by Nick. We spent several hours with him, and by the end of our visit, we decided to purchase the vehicle. Nick was open, honest, friendly, engaging, and genuinely enjoyable to work with. Over my 75 years, I have purchased dozens of vehicles, and this was the first time I experienced a dealership where there were no high-pressure sales tactics or attempts to push us into buying something we didn't want. His relaxed, no-pressure approach made the entire experience enjoyable, and it was a significant reason we chose to purchase the LYRIQ. When we met with the Finance Department, the experience continued in the same way. It was simply an easy, straightforward conversation. We knew what we wanted, and there was absolutely no hard sell or pressure to purchase additional products. In fact, we purchased the GM Platinum Protection Plan from Ritchey, even though we knew we could have bought the same plan elsewhere for less. Why? Because we appreciated the honest, respectful, no-pressure way we were treated throughout the process. That kind of customer service is worth something. Buying a vehicle can often be stressful. Our experience at Ritchey Cadillac was exactly the opposite. It was comfortable, transparent, and enjoyable from beginning to end. I highly recommend Ritchey Cadillac. If you're looking for a dealership that values honesty, integrity, and treating customers with respect rather than pressure, this is the place to go. read more

My 2024 Buick Envista was sadly TOTALED. Needed a replacement and found my best deal at Ritchey. I worked through Brett Zucker and he did a great job going over everything and getting the pages of paperwork prepared ahead of time to speed up the process. Got another ENVISTA . A 2026 and loving it! read more

Ritchey Cadillac - New 2026 ENVISTA - Car Dealers Near Me - Daytona Beach, Florida

Questionable honesty and priced! Brought in SRX for engine codes, they wanted to charged me for just labor $1200 for 4 oxygen sensors where they are easily accessible! And I supplied the GM parts I paid $350 for! Then they said, there's rust and they may break-there no rust on the sensors here in Florida! Plus they said those may or may not be the problem! WTF kind of dealership can't do proper diagnostics? I'd expect this from a back yard mechanic not a dealer! read more

I have purchased several cars from car dealerships during my life time. I have to tell you that Reno (New Car Sales Manager), Clarence (New Car Salesman), Big Mike (Used Car Salesman) and Alex (Finance) were such a joy to deal with. My wife and I had narrowed our choice of vehicles down to a 2025 Lyriq Sport 1 and a 2025 Lyriq Luxury. Reno took the time to explain the difference between both vehicles and the benefits of leasing. Reno was so laid back with no pressure to purchase a vehicle and what he would allow for my trade in. My wife and I decided on the 2025 Lyriq Sport 1 and Reno even had the vehicle fully charged up for us. Clarence then walked us through all the features of the vehicle and he took the next 2 hours helping us set up the vehicle going through every settings. Reno and Clarence could not have been more friendly, easy going and a true pleasure to deal with. They have made my wife and I a customer for life. When this lease runs out we will definitely be leasing from them again. Many thanks to Ritchey Cadillac Daytona for a job well done. read more

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I bought my 2020 Cadillac Escalade a few years ago planning to keep it long-term. At first, service at Ritchey was great. But since September 2024, when my new service advisor Jerry took over, my experience has been a nightmare. Over the last year, my Escalade has been in their shop four separate times, adding up to more than five months at the dealership. What started as a one-day quoted job turned into three weeks, and the list of issues kept growing: First it was a fuel injector Then a whole new engine (which nearly voided my warranty if I hadn't provided years of oil change records) Then a vacuum seal Then an engine mount (which should have been caught when the engine was replaced) Despite all of this, my Escalade still isn't running right. When I was driving home, I called them to tell them it still wasn't running right if I could bring it back and they told me since I left the dealership, I would have to pay a whole new deductible and start a whole new claim. On top of that, my rear-view camera is unusable. My diagnostic report showed it needed replacement, my paperwork said it was replaced, but when I got home, it clearly wasn't. When I questioned it, I was told there is only one camera (clearly 2) and that it was satisfactory to them, despite paperwork saying it was replaced, they replace the back up camera! To make things worse, just 6,000 miles after my "new" engine, my car overheated because there was no coolant in the engine. I called Jerry, left a detailed voicemail, and never received a call back. I've spent thousands in deductibles, lost months without my vehicle, and still don't have a properly running Escalade. At this point, I can't recommend Ritchey's service department to anyone. I held off on writing this, hoping that they would do the right thing, but I am done leaving Jerry voicemails to no callback. read more

took my 2024 Envista because the TPS. light was on and could not reset. They told me it was a bad sensor but didn't have it in stock and ordered it. Was told it would be warranty. Bring the car back the other day, upon completion I get hit with a $232 bill. Confused I just left but it bothered me. So the service guy Matt calls after I did the survey and stated that the sensor ( in one tire was missing) really so internal tire parts just evaporated inside the tire. ITS A BRAND NEW CAR AND TPS SYSTEM WORKED UP UNTIL IT STOP. But tell me it was missing to get out of warranty it is insane. My vehicle will not be going back there. I KNOW FOR A FACT THE SENSOR WAS NOT MISSING IN ONE TIRE. NEW CAR. Because if it was, why was that not mentioned when the was brought in the for TPS light on? So no my vehicle will not be going there for service again. read more

Just had my oil changed. Joe was fantastic. Appreciate your attention to detail and explaining everything. My last visit was not a positive one and I hesitated to return. Glad I did! Thanks. read more

Poor Customer service I bought a 2018 ATS form Ritchey Cadillac that came with a 6 month warranty. The A/C Heating system had issues and I took it to the service department to get looked at. Over the course 6 weeks the car was in / out 4 times and each time the service rep. said the problem was fixed and each time, after I drove it home, the problem remained not fixed. I called directly the manager of the dealership Bruce and relayed my concern that the problem was still not solved. He told me that they had investigated the problem and as far as he was concerned the problem was fixed. No other work would be done to try and fix the still existing problem. Also, he told me that my ATS has known A/C issues from the factory. I believe this to be extremely poor customer service from the manager of Ritchey Cadillac, especially since he knows the problem exists but has decided to not solve the problem. Matt read more

Abysmal dealership and service department. Over the years, I have owned dozens of GM vehicles, from personal to commercial, and have never once been treated like a second-rate citizen. When you purchase a $100,000 vehicle, it means little these days, which is shocking in today's world. We live in Ponte Vedra, and my wife had engine failure on May 4th, 2024, in her 2022 Yukon Denali XL with 55,000 miles. The vehicle was towed into Ritchey for service via OnStar's recommendation. It was deemed from the GMC warranty that the entire engine had to be replaced due to failure. That was the start of the headache. While it was in, we were told to rent a similar vehicle as Ritchey GMC would reimburse us for the rental cost. We verified that a similar vehicle means an XL-styled vehicle, as we need it for our family of 3 boys. The service advisor (M@##Y) said yes. We rented a Cadillac Escalade from Avis for over three weeks at a cost of $3432.21. After the vehicle sat and was finally "fixed," we drove it home. When we went to pick up our vehicle I submitted all of the required paperwork (May 27, 2024) to the service advisors and GMC. A couple of days later, we started experiencing engine failure again. This time, we brought it to a local GMC dealer near Jacksonville. They checked the vehicle out and found that the prior service department failed to install a ground cable, which caused significant engine power loss. I had to pay another $352.81 out of pocket as GMC doesn't cover faulty workmanship. I was assured AGAIN that Ritchey GMC would reimburse me for the cost. I have been waiting for almost four months. I have hired an attorney to get me +$3800 back from this dealership. Over 20 emails, numerous phone calls, and voicemails later (most not returned), I was promised in writing that Ritchey would send a reimbursement check. My pockets are still empty. Lies, Lies, Lies. read more

Ritchey Cadillac - Avis Rental Agreement - Car Dealers Near Me - Daytona Beach, Florida

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The service is terrible here. I've been here twice for service. It took hours longer than they said. A lot of people just standing around or hiding from customers read more

I would say three and a half stars.... Purchased a Cadillac xt4 the other day on 3/31. I did like the salesman he was very nice. But, I thought certified pre owned cars were in pretty prestine condition. whoever did some "bodywork" previously on the car did an ok job until the light hits it. I knew there was an area that you could tell was sort of buffed out but at the time it didn't seem too bad. Once the sun hits it right you can see where the hack job was. It looks like a large area was broken under the drivers side and it was welded back on very poorly. You can feel it. I'm nervous to have it washed now. I feel like it would come apart. I'm very unhappy about it and I'm going to go to a body shop and see how much it would be to fix it. I'm disappointed I didn't see how bad it was at the dealership and disappointed they let it be sold that way. Someone should have fixed it the right way in the beginning. read more

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We have purchased many vehicles over the years with many dealers and salespeople, but we can tell you beyond a doubt that the Yukon XL purchase in 2022 and the recent purchase of our new 2024 Yukon XL Denali were by far the best experiences. Our salesperson, Paula Meek, is amazing and is one the reasons reason we love this dealership. her patience,, knowledge, attention to detail, keen ability to listen, and just the fact that she an awesome person! Ritchey GMC has been so welcoming and attentive to our family and that means so much to us! Thank you Ritchey GMC for making our vehicle purchasing experiences such a positive event and the after-purchase service so perfect! read more

All associates are very good and nice here, and Ms. Joan is indeed awesome. So professional, so carrying, so precise, quick without wasting your time, yet plenty of information and teaching you what you need to know, and kind and great with people. Great job, Ms. Joan, thank you! Cadillac is a high end car and since 2016 Ritchey Cadillac in Daytona Beach, FL on Nova Str. never disappointed me with anything ever, in all my visits. All work precise, efficient, without returns, efficiently done, going the extra mile when you didn't even know something was wrong, customer oriented. Excellent mechanics, quality work. I'm saying that because any small or big thing I needed it worked great after they fixed or replaced it. They explain all to you and give you plenty of details and information. Always ready to offer your a shuttle, in time. The car was always fixed the same or next day, as promised or rather earlier. Waiting room is friendly, cozy, fresh coffee and refreshment, yet I never had to wait longer. Plenty of parking around. Lost of associates around to help and and ask you what you need. Excellent technology services: text messages, email, receipt online if you want, calls, you name it. read more

My husband and I were traveling back home to NC in our 2019 GMC Yukon last Saturday when we experienced car trouble near Daytona Beach. We called Ritchey for help. Mark Ploski, Service Advisor, came to the rescue! He quickly diagnosed the problem, ordered the parts, made a vehicle available to us and advised us where to look for a hotel. He stayed on it, kept us informed and had us back on the road by lunch on Tuesday! Thanks to Mark and Ritchey Cadillac Buick GMC for amazing service! If we lived in the area we would definitely be customers for life!!! read more

I have a 2018 Buick Envision Preferred, it has 31,000 miles, the TEHCM went. My understanding is, its a result of the transmission wave plate recall, nevertheless it went. Jack Hanania Buick in St. Augustine, FL couldnt find the problem, Ritchie Buick in Daytona, FL. did, they said replace transmission, but corporate denied and advised rebuild. Meanwhile; this is the only vehicle; on a recorded call they advised they would cover a rental. One month later when they finished the car, they advise they never said they would cover a rental, but would see what they could do. They also said that I should call corporate because they were the ones making things difficult. No phone call, text or note, just a check arrived $322 to cover $1488 in rentals. I will be replacing my Buick with anything but a GMC product. Despicable!! read more

sales and Services are great. They will help you not pressure you into anything. great advice and options for purchase and services if needed. read more

This place has the longest wait times. 2 hrs for a oils change. Staff is busy so it's not for the lack of, but the staff is so busy they lack customer services. I feel bad for the employees! They don't do what's expected. I get free wash and vacuuming with my warranty.. he said he can only do the front seats then never even did it. Was given a "free" oil change for my inconvenience of having to wait so long...again they are included in my warranty. This was given to me after being handed a bill and me communicating I get free ones as I originally did when appointment was booked , and when I pulled up for appointment. This took up another 30min. Left just to notice I now have a flood light out in the front...no inspection? Rotated tires...missing air caps now. read more

Brought my 3 year old Cadillac - Still Under Warranty - in for A/C service. Didn't feel like it was cooling like it should be for about one week. I arrived for my appointment on time. I pulled in to the Service area and spoke to Mark, the Service Advisor, and explained the problem, without even getting out of the car. He stuck his hand thru the window to feel the A/C air blowing. He said it's Hot outside, the air feels ok. I asked "Is that it? That's all you're going to do?" He called over his Assistant to feel the Air. She said it feels ok. End of Appointment without even leaving the car. Poor Service, Not Friendly. read more

This car dealer is great! From sales to service I can only recommend this dealership. Very friendly staff and great facility. Don't look anywhere else! read more

Came in for general service, installation of puddle lamps and application of acrylic coating. Reno and Brandy were awesome with coordinating everything and Reno had a loaner ready as I was staying an hour away and process was an all day affair. Highly recommend this business. Nice, friendly staff. read more

They fixed a noise in my car that another dealership couldn't figure out. In the mean time, they gave me a nice loaner to cruise around town in. Don is so nice, and all the staff in general were very pleasant. When I got my car back, the tires had been filled up and it had been washed. Thanks guys!!! read more

The service reps here are honest, friendly, and helpful. To make a long story short, I live on the west coast but was in Florida because I'd just purchased a vintage Seville. I brought the car in to the dealership to have some work done on it, which they did quickly and at a fair price. But what really set them apart was what happened after the work was completed. I needed to have my car shipped to the west coast. They allowed me to store the car with them for a few days at no cost, kept it covered and secure, and worked with the shipping company when it was picked up. Really honest and friendly people working there. read more

Great Service! Had and A/C problem while on vacation. Called friday afternoon and got right in. Fixed and on the road by 5pm with a car wash! Excellent service writer and the waiting area was very nice. read more

Reno was very easy and responsive to work with. I feel like he did everything to make my experience as easy and accommodating as possible. I was given a fair price for my trade and they were able to get my new truck at the price I wanted and really cut out the hassle of buying a new car. All around great experience. Thanks to all, read more

Peter Hagen was fabulous! He worked several hours on getting my lease as low as possible so that I could afford it. I got the exact car I wanted with all the features that I wanted and am now using every day. I also got my favorite color, bright blue!! The rest of the sales team, managers and financial guy were also very helpful and explained things to me as I was new to the leasing department. They all stayed past their quiting time to finish the deal and never made me feel rushed. After the deal was done Peter contacted my several times so that I knew how all the bells and whistles worked on my car. I'm a Ritchey customer for life! read more

The older gentleman at the parts counter is rude. We called and ordered a part for my Cadillac while driving because we are from Missouri. It was two days ago. It arrived today and took 25 minutes to pick up the part while he typed on the computer and berated us for having more than one person come in to pick it up. He wasn't wearing a mask and his name was Henry. The part had arrived. He was just being rude and slow. Why is this man employed in this position facing customers? Poor service. read more

I had a scheduled appointment for an oil change. I arrived before they opened for a 7:30 appointment. Apparently, they took the old filter off and don't have a new one. They are waiting for a part to arrive. It has been 2.5 hours and I can't get my car back and they won't drive me back home (Flagler). read more

On Thursday, February 6, 2014, I purchased a 2014 Buick Enclave. My wife, Patricia, and I were impressed with the entire Ritchey staff whom we came in contact with. Although, we did not learn all of the individual names, we would like to take this opportunity to mention three associates who we felt should be recognized. Luke Costello, sales consultant, was superb! He is credited with making our purchase experience a memorable one. He was knowledgeable, sincere and patient. We never even considered visiting another dealership after meeting with him. George Case, financial manager, was great! He was meticulous and pleasant while expediting our paperwork. Ashley Holmes, customer service representative, was instrumental in making our appointment with Mr. Costello and following up to ensure that we were satisfied customers. Your dealership should be commended for employing such professionals. read more

I am always very happy with the service I receive at Ritchey Cadillac. Very friendly and helpful.

I met with my salesman Sonny during our appointed time and he was waiting outside for me to pull up. I went in knowing which truck I wanted because of the great year-end close out deal. We test drove the vehicle. It was a no-pressure sale. I got a fair amount for my trade in. Larry the GM was also very friendly and helpful. When I came to pick up the truck, Sonny thoroughly explained the remaining features in more detail which we went over in broad form when I originally test drove the truck. Financing was also easy. Overall, a great experience at this dealership! read more

I have been contacted by Buick concerning the chipping paint on my Lacrosse. The mfgr. refused to inspect my vehicle and suggested that Ritchie paint my car and I would get a discount if I removed my negative review. Not likely. Why the hell is there a warranty if it does not cover anything. read more

We have purchased several vehicles from this dealership and I've always had the best treatment. Larry Kelly and his team are experts, honest, and caring. They take the time to make sure you are completely satisfied. Even after moving out of state, I continue to go back to buy my cars from this dealership. Awesome folks with a real heart for making the customer happy. read more

We are 2 senior citizens, one in a wheel chair. Carl Beck was our sales person who lied, playing on our good nature saying we had to take the car that night or he would not get his bonus. In spite of the 166 point inspection advertised, he sold us a car with the windshield not completely attached, trunk lift that did not work and an unknown engine defect that service would not check out since they never heard the sound. The windshield was crackling like driving through a shower of larger stones, a sound it made even when the car was in park. I had to go to the dealer several times trying to retrieve the inspection report, the carfax, the warranty because they were never available when I visited. Service took the car for a drive and it came back with a large hole in the dash. The windshield was replaced but still made the same crackling noise which the service person attributed to heat expansion. I described a loud whirring noise that gradually increased in speed and volume but could not get them to even put the car on a lift. Wrote via certified mail to Larry Kelly asking for help. He received the letter on Aug 11 and I tried many times to call him. His assistant, Carole consistently told me he was either with a client or otherwise occupied. In desperation, I hand delivered a letter directly to Glenn Ritchey. On Sept 1, I received a call from Robert Hall the Sales Manager who told me that Larry Kelly had been on vacation since my letter had arrived. I explained that I had tried to exchange the car or trade for something in my budget and that would work for my 94 year old mother with her disabilities but was told that there was nothing suitable on either the North lot nor the South lot. We had become very frightened of this car and took it to another dealer. Traded in there for a huge loss. Robert Hall apologized but said there was nothing he could do. Time to campaign for Lemon Laws in Florida. read more

Went back to dealership after a misunderstanding. Met with the service manager and general manager and had a long friendly conversation where they listened to and addressed my concerns. I feel that they were sincere and feel OK going back to give them another try. read more

Went in to Ritchey Cadillac just to look with no intention of buying that day. Met with Mike who showed me some vehicles and was a no pressure salesman. I asked some questions about options for purchase and he laid it out quite clearly. He knew my comfortable number and was able to meet it with assistance from his team. Excellent service and could not be happier. Glad I changed my mind and made that purchase. read more

Richey Cadillac great place for servicing your Cadillac . Had the CUE (navigation) system freeze up on me while vacationing in Daytona Beach. Richey service dept gave me a loaner SRX and had my SRX fixed the next day. Great service people dept especially Bruce who I dealt with. Highly recommend Richey Cadillac for all your Cadillac needs. read more

I have been a customer of Ritchey Cadillac for several years. My experience with this dealership has always been great! The GM Larry Kelly has always made sure that whatever is needed is done, whether in sales or service. The service department has always been courteous and professional. I would not hesitate to recommend this dealership to anyone looking to purchase a vehicle. read more

As I read over the reviews posted I have to think there's more to some of these stories. Not sure why you would accept a car that was in "such bad shape" as you describe yet turn around and blame a dealership. When will consumers take responsibility?? Our dealings with Ritchey Cadillac Buick GMC has been nothing but positive from the salesman to the GM Larry Kelly. We have bought more than 4 vehicles from them and the service department has also been nothing but a positive experience. They explain things thoroughly and keep me on the budget I have given them. All I can say is we will continue to buy from them and hope anyone reading these reviews remember anyone can write a review and give false information or exaggerated circumstances. To the Ritchey Cadillac Buick GMC employees KEEP UP THE GREAT WORK read more

My experience with Reno M and Ritchey in general was top-notch from the minute we stepped onto the lot until we drove off in the new car. Reno is smart, genuine, friendly, and patient - thank you for a fantastic transaction. read more

Went in for a oil change and tire rotation. Their website said it was 39.99. As I go to pay I'm charged 49.99 and a for a cheap 2 dollar seal. I told the cashier your website said it was 39.99 and she tells me that oh that must of been old and they didn't change it cause it's 49.99. Wish she would of honored what their website stated. Also she couldn't tell me what the seal was replaced for. It was only 2 dollars and if it was replaced it needed it. But wasn't good customer service from that perspective. Left a sour taste in my mouth for this place read more