Please allow me to give these guys an honest AND GENUINELY INDEPENDENT review. YES, IT'S LONG, AND NO- I am NOT the daughter, sister, wife, cousin or mother of the owner...nor am I in ANY way associated to these guys, in any capacity-other than my OWN, personal car buying experience: I am a hard working nurse, and single mother to three children-a 23 y.o. in her last year of med school, a 17 y.o. in her last year of high school, and a 10 y.o. boy. I'm a relatively intelligent human being, and work incredibly hard for the things I have. Just about every penny I have had - in the past 18 years, has largely been allocated to two teenager girls, one WAY overpriced med school, one WAY over priced Catholic School, and one WAY too many 65 $ games from Gamestop. SO-spending money on MYSELF? PPFT! yea. Um...not. My daughter turned 16 last year. Lord God clear the roads. SO- I bought her a total 'mom oh my GAWD do I have to be seen in that' kind of CAR-because I knew if she dinged it, dented it, or blew it up-we wouldn't lose 10 grand to a new 16 yo driver (which, by the way parents-If you give your kid a 25K dollar car for their 16th birthday? you, my friend- are a fool and you've made my life, and the lives of a bazillion other working, normal people's lives' 100 times more difficult when we try and responsibly give a 1500k dollar car to OURS). Anyway- 17 rolled around, she deserved to upgrade. However, a major twist of events also rolled around (typical...) in which I incurred about a 6k unplanned and immediate relocation 125 miles from where we've lived, a new job, new house, new school...and very stressful. So I sold my old car, upgraded hers, and I began looking for a car. Mercedes of Daytona, PC Dodge, TG Chevrolet, JH Chevrolet, and every other place within 50 miles. SPENT HOURS AND DAYS ON END, IN WAITING AREAS, walking car lots, viewing cars I hated but "worked best for financing"-yea, whatever. You MEAN: "has been sitting on our lot for 184 days because it's a hideous, base model Hertz rental car look alike with hubcaps and happens to be 5k overpriced'. I was going insane, and it ended the SAME WAY, every time. NO GO for financing. (THANKS EQUIFAX, YOU ARE THE WORST COMPANY ON THE PLANET BY THE WAY). ..But SPANOS. I kept going back to their site, but hadn't gone in yet. Too good to be true? I'm SURE, but I called anyway to ask some financing questions. First contact: Trent. A damn good way to start this process. He spent 15 minutes on the phone with an agitated nurse and mom whom spent the last 2 wks with car dealers. GOD help me. NOT my idea of a 14 day long Sunday-Funday. I was seriously ready to pull my hair out by the time I ended up at Spanos. So I headed in. Walked in the door, greeted by every person who walked by me. Impressive.The blonde guy at the front, was the coolest ever, very very nice, appropriately well refined, and well spoken. Not your typical 'car dealer type'. Just about every person so far was great. Next Contact- my salesman Dan. British accent, well refined, well spoken. Right on....I was so pleasantly surprised. We began my process and met with Brad- Another totally cool guy, and he's like 6'6 or something ridiculous...so he's also very stately looking, well dressed, and well presented.He worked with Trent, for almost a week, and we all worked diligently to get this done. I dealt with Equifax--they dealt with banks-- and together we rocked it out.Was it easy? No. But they didn't NOT give up on me. ALSO, keep in mind, this is NOT 'BUY HERE PAY HERE'. It's a good place, that works hard to get you REAL financing, with REAL banks-NOT a car lot run by people with a combined education level of 6th grade, 4 felonies, and 12 lawsuits for preying on the desparate. Its a good place, which accomplished my loan through one of the world's largest lenders, JP Morgan Chase. The terms weren't beautiful due to a few 'blemishes' on my credit - a result of my OWN fiscally turbulent decisions. HOWEVER, this will positively reflect on my credit and help me to re-establish a strong and healthy financial portfolio. I won't tell you which car I chose, as I am relatively modest-However, It's 9 years old, and has less than 65k miles on it. THAT'S LESS THAN 10k miles per year and i love it. SO, in concluding- we all know that for every bad result or experience, it's spread ten fold to the good ones, so if something is Great, SAY so. DON'T JUST WAIT UNTIL SOMETHING, SOMEONE, OR SOME COMPANY pisses you off, then blast them out. It reflects terribly on their business, and chances are, they would have resolved your issues had you approached them in a systematically professional way. KEEPING IN MIND you're buying a used car- NOT A brand new Bugatti. A used car will need repairs. Period. If you don't like that, buy a brand new one and pay 30k..But DON'T EXPECT a Diamond for the price of a Cubic Zirconia. BE REAL. Love this place, and I will go back. Give them a try. :) read more

Saturday, June 11, 2016: Called salesman, Charles, before leaving Tampa, to say we'd left, and would arrive around 4:00 p.m. Enthusiastically, Charles assured us the vehicle we were traveling 3 hours to see, would be detailed and ready. We called twice more along the way, to let Charles know our estimated time of arrival. With each phone call, he announced proudly the vehicle would be detailed and ready. Upon arrival, the vehicle he'd repeatedly assured us would be detailed, and which "looked like new," was filthy inside and out, and for the grand finale, pickled in stale cigarette smoke. When I expressed my dismay over the vehicle's condition, asking pointedly why Charles had said the vehicle looked new, when clearly, it looked nothing of the kind, first, he defensively replied, "It's in great condition, for a 2008!" followed immediately by, "We've been busy today! There was no time to do this one." If there had been a slew of customers, as he'd suggested, there were none on the lot when we arrived, but, that's not the issue. Charles had repeatedly assured us the car would be detailed, and we'd taken him at his word. When it wasn't, we were decidedly unhappy and told him so. But, mileage was low, so we took the car for a test drive, made our offer, haggled some, and a deal was struck. Though unpleasant, that's car buying, so not the part I'm giving a poor rating for. This is. While we waited, it seemed only at our insistence, the car was tarted up a bit, but, by no stretch of the imagination could what was done be considered an actual detailing. Still, it looked good enough that we could see its potential, so let the issue go. Throughout the purchase, both Charles, and the manager, Rich C., asked, several times each, whether or not I wanted my license plate from my old vehicle transferred to my new one, or would I prefer a new plate. Each time, I stated clearly I wished my existing plate transferred. We took the car home, and a few weeks later a new plate and registration were received in the mail. I contacted Department of Motor Vehicles, and was told I would have to contact the dealership from which I'd purchased the vehicle. I called Spanos Motors immediately and spoke with Denise, who was pleasant, apologetic for the error, and who assured me she would contact me again in a few days with details about how the plate should be returned to Spanos, and how my refund would be handled. Two days turned into a week; no return phone call. I called again, explaining my temporary tag would expire on July 11, and that I needed to rectify the matter straight away. Still no return call. Finally, realizing Denise would not be returning my phone calls, I left a message for the Manager, Rich C., explaining the temporary tag was going to expire within a week's time and that I needed assistance. One week later, still no return call. On July 11, in order to comply with the law, I removed my temporary tag, replaced it with the tag from my previous vehicle, called the DMV, and was told I could return the tag to them. Taking the day off work, I made the trek to the DMV, and after waiting in line, was told I would have to contact the dealership from which I'd purchased the vehicle. I explained my phone calls were not being returned, and three hours in, the unwanted plate was accepted by the DMV, at which point, the customer service rep explained that without the new sticker she was giving me, if pulled over, I would've had a serious problem, because the number on the sticker affixed to my existing plate was associated with my old car. After paying a $6.00 transfer fee, we left the DMV legal once again, a "Motor Services Regional Offices - Other Motor Vehicle Service Center Dealer licenses, complaints and investigations of dealers Rebuilt inspections" form in hand, I fully intend to use. Volusia County DMV will no doubt wish to be made aware of Spanos Motors refusal to handle the matter relating to the return of a state issued license plate. The car buying process is unpleasant enough without having to deal with unprofessional, unprincipled individuals, and yes, I'm referring to you, Charles and Rich C. The way we were mistreated was a disgrace. Car shoppers: If you still want to buy from Spanos Motors after reading this review..well... you've been warned. read more

Saturday, June 11, 2016: Called salesman, Charles, before leaving Tampa, to say we'd left, and would arrive around 4:00 p.m. Enthusiastically, Charles assured us the vehicle we were traveling 3 hours to see, would be detailed and ready. We called twice more along the way, to let Charles know our estimated time of arrival. With each phone call, he announced proudly the vehicle would be detailed and ready. Upon arrival, the vehicle he'd repeatedly assured us would be detailed, and which "looked like new," was filthy inside and out, and for the grand finale, pickled in stale cigarette smoke. When I expressed my dismay over the vehicle's condition, asking pointedly why Charles had said the vehicle looked new, when clearly, it looked nothing of the kind, first, he defensively replied, "It's in great condition, for a 2008!" followed immediately by, "We've been busy today! There was no time to do this one." If there had been a slew of customers, as he'd suggested, there were none on the lot when we arrived, but, that's not the issue. Charles had repeatedly assured us the car would be detailed, and we'd taken him at his word. When it wasn't, we were decidedly unhappy and told him so. But, mileage was low, so we took the car for a test drive, made our offer, haggled some, and a deal was struck. Though unpleasant, that's car buying, so not the part I'm giving a poor rating for. This is. While we waited, it seemed only at our insistence, the car was tarted up a bit, but, by no stretch of the imagination could what was done be considered an actual detailing. Still, it looked good enough that we could see its potential, so let the issue go. Throughout the purchase, both Charles, and the manager, Rich C., asked, several times each, whether or not I wanted my license plate from my old vehicle transferred to my new one, or would I prefer a new plate. Each time, I stated clearly I wished my existing plate transferred. We took the car home, and a few weeks later a new plate and registration were received in the mail. I contacted Department of Motor Vehicles, and was told I would have to contact the dealership from which I'd purchased the vehicle. I called Spanos Motors immediately and spoke with Denise, who was pleasant, apologetic for the error, and who assured me she would contact me again in a few days with details about how the plate should be returned to Spanos, and how my refund would be handled. Two days turned into a week; no return phone call. I called again, explaining my temporary tag would expire on July 11, and that I needed to rectify the matter straight away. Still no return call. Finally, realizing Denise would not be returning my phone calls, I left a message for the Manager, Rich C., explaining the temporary tag was going to expire within a week's time and that I needed assistance. One week later, still no return call. On July 11, in order to comply with the law, I removed my temporary tag, replaced it with the tag from my previous vehicle, called the DMV, and was told I could return the tag to them. Taking the day off work, I made the trek to the DMV, and after waiting in line, was told I would have to contact the dealership from which I'd purchased the vehicle. I explained my phone calls were not being returned, and three hours in, the unwanted plate was accepted by the DMV, at which point, the customer service rep explained that without the new sticker she was giving me, if pulled over, I would've had a serious problem, because the number on the sticker affixed to my existing plate was associated with my old car. After paying a $6.00 transfer fee, we left the DMV legal once again, a "Motor Services Regional Offices - Other Motor Vehicle Service Center Dealer licenses, complaints and investigations of dealers Rebuilt inspections" form in hand, I fully intend to use. Volusia County DMV will no doubt wish to be made aware of Spanos Motors refusal to handle the matter relating to the return of a state issued license plate. The car buying process is unpleasant enough without having to deal with unprofessional, unprincipled individuals, and yes, I'm referring to you, Charles and Rich C. The way we were mistreated was a disgrace. Car shoppers: If you still want to buy from Spanos Motors after reading this review..well... you've been warned. read more

Saturday, June 11, 2016: Called salesman, Charles, before leaving Tampa, to say we'd left, and would arrive around 4:00 p.m. Enthusiastically, Charles assured us the vehicle we were traveling 3 hours to see, would be detailed and ready. We called twice more along the way, to let Charles know our estimated time of arrival. With each phone call, he announced proudly the vehicle would be detailed and ready. Upon arrival, the vehicle he'd repeatedly assured us would be detailed, and which "looked like new," was filthy inside and out, and for the grand finale, pickled in stale cigarette smoke. When I expressed my dismay over the vehicle's condition, asking pointedly why Charles had said the vehicle looked new, when clearly, it looked nothing of the kind, first, he defensively replied, "It's in great condition, for a 2008!" followed immediately by, "We've been busy today! There was no time to do this one." If there had been a slew of customers, as he'd suggested, there were none on the lot when we arrived, but, that's not the issue. Charles had repeatedly assured us the car would be detailed, and we'd taken him at his word. When it wasn't, we were decidedly unhappy and told him so. But, mileage was low, so we took the car for a test drive, made our offer, haggled some, and a deal was struck. Though unpleasant, that's car buying, so not the part I'm giving a poor rating for. This is. While we waited, it seemed only at our insistence, the car was tarted up a bit, but, by no stretch of the imagination could what was done be considered an actual detailing. Still, it looked good enough that we could see its potential, so let the issue go. Throughout the purchase, both Charles, and the manager, Rich C., asked, several times each, whether or not I wanted my license plate from my old vehicle transferred to my new one, or would I prefer a new plate. Each time, I stated clearly I wished my existing plate transferred. We took the car home, and a few weeks later a new plate and registration were received in the mail. I contacted Department of Motor Vehicles, and was told I would have to contact the dealership from which I'd purchased the vehicle. I called Spanos Motors immediately and spoke with Denise, who was pleasant, apologetic for the error, and who assured me she would contact me again in a few days with details about how the plate should be returned to Spanos, and how my refund would be handled. Two days turned into a week; no return phone call. I called again, explaining my temporary tag would expire on July 11, and that I needed to rectify the matter straight away. Still no return call. Finally, realizing Denise would not be returning my phone calls, I left a message for the Manager, Rich C., explaining the temporary tag was going to expire within a week's time and that I needed assistance. One week later, still no return call. On July 11, in order to comply with the law, I removed my temporary tag, replaced it with the tag from my previous vehicle, called the DMV, and was told I could return the tag to them. Taking the day off work, I made the trek to the DMV, and after waiting in line, was told I would have to contact the dealership from which I'd purchased the vehicle. I explained my phone calls were not being returned, and three hours in, the unwanted plate was accepted by the DMV, at which point, the customer service rep explained that without the new sticker she was giving me, if pulled over, I would've had a serious problem, because the number on the sticker affixed to my existing plate was associated with my old car. After paying a $6.00 transfer fee, we left the DMV legal once again, a "Motor Services Regional Offices - Other Motor Vehicle Service Center Dealer licenses, complaints and investigations of dealers Rebuilt inspections" form in hand, I fully intend to use. Volusia County DMV will no doubt wish to be made aware of Spanos Motors refusal to handle the matter relating to the return of a state issued license plate. The car buying process is unpleasant enough without having to deal with unprofessional, unprincipled individuals, and yes, I'm referring to you, Charles and Rich C. The way we were mistreated was a disgrace. Car shoppers: If you still want to buy from Spanos Motors after reading this review..well... you've been warned. read more

Saturday, June 11, 2016: Called salesman, Charles, before leaving Tampa, to say we'd left, and would arrive around 4:00 p.m. Enthusiastically, Charles assured us the vehicle we were traveling 3 hours to see, would be detailed and ready. We called twice more along the way, to let Charles know our estimated time of arrival. With each phone call, he announced proudly the vehicle would be detailed and ready. Upon arrival, the vehicle he'd repeatedly assured us would be detailed, and which "looked like new," was filthy inside and out, and for the grand finale, pickled in stale cigarette smoke. When I expressed my dismay over the vehicle's condition, asking pointedly why Charles had said the vehicle looked new, when clearly, it looked nothing of the kind, first, he defensively replied, "It's in great condition, for a 2008!" followed immediately by, "We've been busy today! There was no time to do this one." If there had been a slew of customers, as he'd suggested, there were none on the lot when we arrived, but, that's not the issue. Charles had repeatedly assured us the car would be detailed, and we'd taken him at his word. When it wasn't, we were decidedly unhappy and told him so. But, mileage was low, so we took the car for a test drive, made our offer, haggled some, and a deal was struck. Though unpleasant, that's car buying, so not the part I'm giving a poor rating for. This is. While we waited, it seemed only at our insistence, the car was tarted up a bit, but, by no stretch of the imagination could what was done be considered an actual detailing. Still, it looked good enough that we could see its potential, so let the issue go. Throughout the purchase, both Charles, and the manager, Rich C., asked, several times each, whether or not I wanted my license plate from my old vehicle transferred to my new one, or would I prefer a new plate. Each time, I stated clearly I wished my existing plate transferred. We took the car home, and a few weeks later a new plate and registration were received in the mail. I contacted Department of Motor Vehicles, and was told I would have to contact the dealership from which I'd purchased the vehicle. I called Spanos Motors immediately and spoke with Denise, who was pleasant, apologetic for the error, and who assured me she would contact me again in a few days with details about how the plate should be returned to Spanos, and how my refund would be handled. Two days turned into a week; no return phone call. I called again, explaining my temporary tag would expire on July 11, and that I needed to rectify the matter straight away. Still no return call. Finally, realizing Denise would not be returning my phone calls, I left a message for the Manager, Rich C., explaining the temporary tag was going to expire within a week's time and that I needed assistance. One week later, still no return call. On July 11, in order to comply with the law, I removed my temporary tag, replaced it with the tag from my previous vehicle, called the DMV, and was told I could return the tag to them. Taking the day off work, I made the trek to the DMV, and after waiting in line, was told I would have to contact the dealership from which I'd purchased the vehicle. I explained my phone calls were not being returned, and three hours in, the unwanted plate was accepted by the DMV, at which point, the customer service rep explained that without the new sticker she was giving me, if pulled over, I would've had a serious problem, because the number on the sticker affixed to my existing plate was associated with my old car. After paying a $6.00 transfer fee, we left the DMV legal once again, a "Motor Services Regional Offices - Other Motor Vehicle Service Center Dealer licenses, complaints and investigations of dealers Rebuilt inspections" form in hand, I fully intend to use. Volusia County DMV will no doubt wish to be made aware of Spanos Motors refusal to handle the matter relating to the return of a state issued license plate. The car buying process is unpleasant enough without having to deal with unprofessional, unprincipled individuals, and yes, I'm referring to you, Charles and Rich C. The way we were mistreated was a disgrace. Car shoppers: If you still want to buy from Spanos Motors after reading this review..well... you've been warned. read more

Saturday, June 11, 2016: Called salesman, Charles, before leaving Tampa, to say we'd left, and would arrive around 4:00 p.m. Enthusiastically, Charles assured us the vehicle we were traveling 3 hours to see, would be detailed and ready. We called twice more along the way, to let Charles know our estimated time of arrival. With each phone call, he announced proudly the vehicle would be detailed and ready. Upon arrival, the vehicle he'd repeatedly assured us would be detailed, and which "looked like new," was filthy inside and out, and for the grand finale, pickled in stale cigarette smoke. When I expressed my dismay over the vehicle's condition, asking pointedly why Charles had said the vehicle looked new, when clearly, it looked nothing of the kind, first, he defensively replied, "It's in great condition, for a 2008!" followed immediately by, "We've been busy today! There was no time to do this one." If there had been a slew of customers, as he'd suggested, there were none on the lot when we arrived, but, that's not the issue. Charles had repeatedly assured us the car would be detailed, and we'd taken him at his word. When it wasn't, we were decidedly unhappy and told him so. But, mileage was low, so we took the car for a test drive, made our offer, haggled some, and a deal was struck. Though unpleasant, that's car buying, so not the part I'm giving a poor rating for. This is. While we waited, it seemed only at our insistence, the car was tarted up a bit, but, by no stretch of the imagination could what was done be considered an actual detailing. Still, it looked good enough that we could see its potential, so let the issue go. Throughout the purchase, both Charles, and the manager, Rich C., asked, several times each, whether or not I wanted my license plate from my old vehicle transferred to my new one, or would I prefer a new plate. Each time, I stated clearly I wished my existing plate transferred. We took the car home, and a few weeks later a new plate and registration were received in the mail. I contacted Department of Motor Vehicles, and was told I would have to contact the dealership from which I'd purchased the vehicle. I called Spanos Motors immediately and spoke with Denise, who was pleasant, apologetic for the error, and who assured me she would contact me again in a few days with details about how the plate should be returned to Spanos, and how my refund would be handled. Two days turned into a week; no return phone call. I called again, explaining my temporary tag would expire on July 11, and that I needed to rectify the matter straight away. Still no return call. Finally, realizing Denise would not be returning my phone calls, I left a message for the Manager, Rich C., explaining the temporary tag was going to expire within a week's time and that I needed assistance. One week later, still no return call. On July 11, in order to comply with the law, I removed my temporary tag, replaced it with the tag from my previous vehicle, called the DMV, and was told I could return the tag to them. Taking the day off work, I made the trek to the DMV, and after waiting in line, was told I would have to contact the dealership from which I'd purchased the vehicle. I explained my phone calls were not being returned, and three hours in, the unwanted plate was accepted by the DMV, at which point, the customer service rep explained that without the new sticker she was giving me, if pulled over, I would've had a serious problem, because the number on the sticker affixed to my existing plate was associated with my old car. After paying a $6.00 transfer fee, we left the DMV legal once again, a "Motor Services Regional Offices - Other Motor Vehicle Service Center Dealer licenses, complaints and investigations of dealers Rebuilt inspections" form in hand, I fully intend to use. Volusia County DMV will no doubt wish to be made aware of Spanos Motors refusal to handle the matter relating to the return of a state issued license plate. The car buying process is unpleasant enough without having to deal with unprofessional, unprincipled individuals, and yes, I'm referring to you, Charles and Rich C. The way we were mistreated was a disgrace. Car shoppers: If you still want to buy from Spanos Motors after reading this review..well... you've been warned. read more

Saturday, June 11, 2016: Called salesman, Charles, before leaving Tampa, to say we'd left, and would arrive around 4:00 p.m. Enthusiastically, Charles assured us the vehicle we were traveling 3 hours to see, would be detailed and ready. We called twice more along the way, to let Charles know our estimated time of arrival. With each phone call, he announced proudly the vehicle would be detailed and ready. Upon arrival, the vehicle he'd repeatedly assured us would be detailed, and which "looked like new," was filthy inside and out, and for the grand finale, pickled in stale cigarette smoke. When I expressed my dismay over the vehicle's condition, asking pointedly why Charles had said the vehicle looked new, when clearly, it looked nothing of the kind, first, he defensively replied, "It's in great condition, for a 2008!" followed immediately by, "We've been busy today! There was no time to do this one." If there had been a slew of customers, as he'd suggested, there were none on the lot when we arrived, but, that's not the issue. Charles had repeatedly assured us the car would be detailed, and we'd taken him at his word. When it wasn't, we were decidedly unhappy and told him so. But, mileage was low, so we took the car for a test drive, made our offer, haggled some, and a deal was struck. Though unpleasant, that's car buying, so not the part I'm giving a poor rating for. This is. While we waited, it seemed only at our insistence, the car was tarted up a bit, but, by no stretch of the imagination could what was done be considered an actual detailing. Still, it looked good enough that we could see its potential, so let the issue go. Throughout the purchase, both Charles, and the manager, Rich C., asked, several times each, whether or not I wanted my license plate from my old vehicle transferred to my new one, or would I prefer a new plate. Each time, I stated clearly I wished my existing plate transferred. We took the car home, and a few weeks later a new plate and registration were received in the mail. I contacted Department of Motor Vehicles, and was told I would have to contact the dealership from which I'd purchased the vehicle. I called Spanos Motors immediately and spoke with Denise, who was pleasant, apologetic for the error, and who assured me she would contact me again in a few days with details about how the plate should be returned to Spanos, and how my refund would be handled. Two days turned into a week; no return phone call. I called again, explaining my temporary tag would expire on July 11, and that I needed to rectify the matter straight away. Still no return call. Finally, realizing Denise would not be returning my phone calls, I left a message for the Manager, Rich C., explaining the temporary tag was going to expire within a week's time and that I needed assistance. One week later, still no return call. On July 11, in order to comply with the law, I removed my temporary tag, replaced it with the tag from my previous vehicle, called the DMV, and was told I could return the tag to them. Taking the day off work, I made the trek to the DMV, and after waiting in line, was told I would have to contact the dealership from which I'd purchased the vehicle. I explained my phone calls were not being returned, and three hours in, the unwanted plate was accepted by the DMV, at which point, the customer service rep explained that without the new sticker she was giving me, if pulled over, I would've had a serious problem, because the number on the sticker affixed to my existing plate was associated with my old car. After paying a $6.00 transfer fee, we left the DMV legal once again, a "Motor Services Regional Offices - Other Motor Vehicle Service Center Dealer licenses, complaints and investigations of dealers Rebuilt inspections" form in hand, I fully intend to use. Volusia County DMV will no doubt wish to be made aware of Spanos Motors refusal to handle the matter relating to the return of a state issued license plate. The car buying process is unpleasant enough without having to deal with unprofessional, unprincipled individuals, and yes, I'm referring to you, Charles and Rich C. The way we were mistreated was a disgrace. Car shoppers: If you still want to buy from Spanos Motors after reading this review..well... you've been warned. read more

Called salesman, Charles, before leaving Tampa, to say we'd left, and would arrive around 4:00 p.m. Enthusiastically, Charles assured us the vehicle we were traveling 3 hours to see, would be detailed and ready. We called twice more along the way, to let Charles know our estimated time of arrival. With each phone call, he announced proudly the vehicle would be detailed and ready. Upon arrival, the vehicle he'd repeatedly assured us would be detailed, and which "looked like new," was filthy inside and out, and for the grand finale, pickled in stale cigarette smoke. When I expressed my dismay over the vehicle's condition, asking pointedly why Charles had said the vehicle looked new, when clearly, it looked nothing of the kind, first, he defensively replied, "It's in great condition, for a 2008!" followed immediately by, "We've been busy today! There was no time to do this one." If there had been a slew of customers, as he'd suggested, there were none on the lot when we arrived, but, that's not the issue. Charles had repeatedly assured us the car would be detailed, and we'd taken him at his word. When it wasn't, we were decidedly unhappy and told him so. But, mileage was low, so we took the car for a test drive, made our offer, haggled some, and a deal was struck. Though unpleasant, that's car buying, so not the part I'm giving a poor rating for. This is. While we waited, it seemed only at our insistence, the car was tarted up a bit, but, by no stretch of the imagination could what was done be considered an actual detailing. Still, it looked good enough that we could see its potential, so let the issue go. Throughout the purchase, both Charles, and the manager, Rich C., asked, several times each, whether or not I wanted my license plate from my old vehicle transferred to my new one, or would I prefer a new plate. Each time, I stated clearly I wished my existing plate transferred. We took the car home, and a few weeks later a new plate and registration were received in the mail. I contacted Department of Motor Vehicles, and was told I would have to contact the dealership from which I'd purchased the vehicle. I called Spanos Motors immediately and spoke with Denise, who was pleasant, apologetic for the error, and who assured me she would contact me again in a few days with details about how the plate should be returned to Spanos, and how my refund would be handled. Two days turned into a week; no return phone call. I called again, explaining my temporary tag would expire on July 11, and that I needed to rectify the matter straight away. Still no return call. Finally, realizing Denise would not be returning my phone calls, I left a message for the Manager, Rich C., explaining the temporary tag was going to expire within a week's time and that I needed assistance. One week later, still no return call. On July 11, in order to comply with the law, I removed my temporary tag, replaced it with the tag from my previous vehicle, called the DMV, and was told I could return the tag to them. Taking the day off work, I made the trek to the DMV, and after waiting in line, was told I would have to contact the dealership from which I'd purchased the vehicle. I explained my phone calls were not being returned, and three hours in, the unwanted plate was accepted by the DMV, at which point, the customer service rep explained that without the new sticker she was giving me, if pulled over, I would've had a serious problem, because the number on the sticker affixed to my existing plate was associated with my old car. After paying a $6.00 transfer fee, we left the DMV legal once again, a "Motor Services Regional Offices - Other Motor Vehicle Service Center Dealer licenses, complaints and investigations of dealers Rebuilt inspections" form in hand, I fully intend to use. Volusia County DMV will no doubt wish to be made aware of Spanos Motors refusal to handle the matter relating to the return of a state issued license plate. The car buying process is unpleasant enough without having to deal with unprofessional, unprincipled individuals, and yes, I'm referring to you, Charles and Rich C. The way we were mistreated was a disgrace. Car shoppers: If you still want to buy from Spanos Motors after reading this review..well... you've been warned. read more

I really wanted to like this place, and I'm a true believer that mistakes happen. I writing this review almost a year after I originally purchased this vehicle. First and foremost I was told by many people not to purchase a vehicle from Spano's due to the following reasons: They don't sell reliable vehicles and they're not honest. I originally went to Field's BMW inquiring about purchasing a new BMW. The sales guy at Fields completely blew me off and was in a rush to not work with me. I left and called Spano's and inquired about a BMW I saw on the website. I spoke to a gentlemen over the phone and made an appointment to come to the showroom. Upon arriving the gentlemen I spoke to passed me off to a different person named DJ. I toured the showroom and selected two BMW's that I was interested in purchasing. This was the first red flag, one of the BMW's taillight was about to fall off and it had looked like someone tried to glue it back on. Upon seeing that I immediately told DJ I was not interested in that BMW. The second BMW I noticed had minor cosmetic issues and DJ offered to fix those. I test drove it and began to do the paperwork. I went to the finance guys office at the time and he was very strange. The guy was very jittery and just not talkative at all. It seemed like he simply wanted to quickly get everything done and us out of there. He quickly went over the finance agreement and got us out of there. I was told by DJ to bring the car back and they will fix the cosmetic issues. I brought the car in the next day to get the minor cosmetic issues fixed and the guy at the service desk immediately told me that he couldn't see us that day and that they're all booked up. He said that he wouldn't be able to see us for another week or so. I explained that DJ said to come in whenever and you guys will fix it, he stated that this happens frequently and he couldn't see us. I came back a week or so later to get my door handle replaced and brakes fixed. Turns out they couldn't get my brakes done that day because Spano's sold me my vehicle without a rim key. The first thing I told myself after that was "Why did I purchase a vehicle here" he told me that he would have to get a new rim key from the dealership and it could take a few days. I said that's fine and rescheduled for another day. I came back a few days later and they said that they couldn't get a key. He explained that there mechanic will weld off the wheel locks and get the brakes done. I waited 8 hours and they replaced my brakes. This left minor cosmetic issues on my rims, that I just brushed off because I was sick of dealing with Spano's at this point. After an agonizing few weeks dealing with Spano's I finally caught a break... at least I thought I did fast forward to this year. I called my lean-holder (Santander Bank) and ask what my interest rate and payoff was. They stated my interest rate was 19% and gave the amount for the payoff. I was in shock the finance guy didn't explain anything regarding that interest rate. I was so pissed off I quickly payed the vehicle off. Once I payed the vehicle off I got a message from Santander and they stated that I overplayed by $100 or so dollars. They stated that I would receive a Visa card in the mail with that amount. I waited for over a month and received nothing. I called back inquiring about the Visa card and the gentlemen said it had been mailed already. I explained I never received it. After several hours on the phone, he asked to verify my address and it turns out that Spano's gave them there address instead of mine. All my loan documents with Santander had Spano's address. To finish things up I called Spano's on my final straw and explained everything. The guy I spoke to said everyone that was there when I purchased the vehicle are not there anymore and they are under new management. To sum this review up, just don't buy a vehicle here or be stubborn like me and go through this ordeal. read more