I have to say prior I was not happy with the pharmacy. They never were able to answer the phone. In their defense though they were understaffed. The pharmacist and techs are very friendly. They have a new technician who's on the ball. He makes sure that the phones are answered now & he gets your prescriptions that you need right away! The staff outside the pharmacy area are very friendly and helpful. The employees at the register deal with a lot of street people that randomly come in (as they do in any store in LA.) The employees are not security guards & I understand that it's not their job to take on the position of a security employee however, I have to give them prompts for trying their best to address situations that may arise. read more

If you're going to be open 24 hours, please make sure you can staff the store for 24 hours of service. There's no reason that I customer should have to stand around for 10 minutes waiting for someone to come and open up a locked cabinet to get an item out that they need to purchase. The staff on August 13, 2024 around 11:15 PM seemed unaware or dismissive. Either way it's lazy. read more

For being in the location this store is in, I have to say dang who does the cleaning? I can only imagine how hard it is to keep a store on Sunset Blvd in order, especially when it's the size that this Rite Aid is, but whomever is running the show, does a great job. Coupled with cleanliness, the layout and large variety of items are the employees. These folks are on point and should be told that they are fantastic on the regular. My recent experience with the pharmacy staff & pharmacist was top notch and left me throughly impressed. I've since changed all my future med orders from the shop across the st from me to this store just a few more mins away. It's def worth it. read more

This is ABSOLUTELY THE WORST PHARMACY I've ever encountered. My wife is a stage 4 cancer patient and for a solid week, I was told her prescriptions were ready for pick up. For a solid week I drove to pick up her 4 much needed medications and each day they said they were not ready yet EVEN THOUGH I got multiple text messages that they were ready for pick up. I then tried to get Rite Aid to transfer my wife's records to CVS and THEY NEVER DID THAT EITHER. I ended up having to get each of her doctors (5 to be exact) to re-prescribe to CVS directly. COMPLETELY USELESS and actually put my wife in a very dangerous position. read more

Great selection of goods, but the pharmacy is the absolute worst. Terrible customer service and everything seemed to annoy them. No one was helpful and it's the longest I've ever waited to pick up a very basic prescription. An elderly woman behind me at the pharmacy was never helped and they sent her all over the store before she eventually left out of pure frustration. Love the opening staff and how they say hello to you. They're even helpful with the ice cream station. But the pharmacy sucks. read more

I love all the pharmacists that work there however, this is the least responsive pharmacy I have ever been to in my life they do not answer the phone for hours on end, and I have seen it in person at the store. read more

The absolute worst customer service. They should close this location if they aren't going to staff it properly. This location is a total embarrassment. Walgreens and CVS beats your company any day of the week. read more

Rite Aid - a man and a woman shopping in a store - Drugstores Near Me - Los Angeles, California

Where is all the stock. ? They have completely empty shelves , i don't get the point in even staying open , what is going on? Clearly the business is about to close but they haven't told their customers nor employees... read more

They stock mallinckrodt adderall, AKA the W.O.A.T It doesn't work! If you are new to the area & take generic adderall I suggest you move to the CVS at 8000 Sunset, they have the blue 10's idk the distributor read more

I prefer Rite Aid over CVS. This location has some of the larger , better selection of items that I use in occasion and thankfully I feel that thier prices are fair for what I prefer spending . The last time I was there , I ended up getting a few items here that were out of stock online w/ Amazon . When I was paying for everything I remembered that I (maybe?) had thier "points" card or whatever and I did. It was useful to me as I purchased my two items for sale plus a big % off . read more

I am a loyal customer of this Rite Aid pharmacy. Excellent. However today I encountered the RUDEST young woman in the pharmacy. She was barking orders at me, "take your credit card out of the machine," she had difficulty on the credit card machine, told me "get back on the line" I was returning after a call to my doctor. Three nice guys waiting all said "let her go ahead to finish," this young woman still said "no, she gets in the line." The guys said "let her finish" so she finally did. My God, I am the nicest person. It takes a lot to get me upset. This did it. Her name is Tala. I've never seen her before. I registered a complaint with her boss (good guy) who runs the pharmacy. Adding here to forward others! Tala read more

This location got a major upgrade! New amenities as follows... Frozen Yogurt Toppings Bar Cereal Bar Bake good in mini Bakery Kept Thrifty Ice Cream New aisles. This location got hooked up. The flavors are not like the ones in Yogurtland. They have new fusion yogurt. The flavors are good!. The staff is the same, still trying to help and offer assistance wherever needed. I have not been to the pharmacy, but this is where they get most of the complaints. They have everything here, they have their own parking lot but the griddle customers take most of them away. They should work some deal where only a limited amount is reserved. read more

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Its incredible no matter how much we complained they don't add more employees in here. Now even the toothpaste is locked ! Pharmacy is a disaster. Always a line and never ever answers the phone. It's embarrassing read more

This is definitely the worst pharmacy I have ever had the displeasure of dealing with. First, they never, ever answer the phone. Ever. I've been on hold for 40 minutes multiple times and no one ever answers. I hang up. If you can't have someone answer the phone in 5-10 minutes, you aren't in customer service. This "never answer the phone" issue also applies to doctors and pharmaceutical companies. The maker of one of my medical devices had to transfer a prescription from an online pharmacy to this location, and no one ever answered the phone. A month later, I still don't have my device despite having gone into the pharmacy in person 3 times to inquire. Second, they are ALWAYS out of stock of my meds. And these are two of the most common prescriptions in the country. It always must be ordered and I need to wait at least 48 hours to get it. I understand if my prescriptions are unusual, but these aren't. Third, the staff never knows anything and can never answer questions. Ever. None of them. Completely useless. I wouldn't use them except my insurance requires me to. Ugh. I'm changing insurance next year so I can go back to CVS. And to whomever responds to these reviews from Rite Aid. Save your energy and don't bother to respond with a "please contact our 1-800 number or email us" for further assistance. I'm not going out of my way to do anything for you. If you can't even handle the basics, it isn't worth my time. If you can't do something to fix the issues, just remain silent. read more

This review is for Jamont! He was so kind and accommodating last week when I came in looking for batteries. Went out of his way to ask me if he could help me with what I was looking for and quickly opened up the secured cabinet so I could get in and out of there quickly. I've never had this pleasant of an experience at any other Rite Aid. His service is supreme and so appreciated! read more

They hang up on you constantly when you try to call the pharmacy. I know places are short-staffed but to be hung-up on more than three times is unacceptable. read more

I have been coming to this Rite Aid for over 5 years now, the long lines are never fun. They have been a lifesaver during covid-19 they have products in stock and the people in the pharmacy are pretty nice. read more

Rite Aid - Rite aid on Sunset - Drugstores Near Me - Los Angeles, California

How can you run a pharmacy if no one ever answers the phone? Many times I have brought this to the attention of the pharmacist and the assistants and their staff, and they basically shrug their shoulders. I would say about 10% of the time I call I actually get through. The rest of the time: * the phone rings endlessly * the phone rings for a long time and then elevator music comes on without being picked up * the phone rings for a long time and then elevator music comes and then the call gets dropped * the automated message comes on. when you select "talk to the pharmacist," the call gets dropped * the automated message comes on. when you select "talk to the pharmacist," the elevator music comes on and then you get dropped * the automated message comes on. when you select "talk to the pharmacist," the elevator music comes on and plays endlessly. How are you supposed to communicate with the pharmacy?!?!??!?! This has been going on for a long time now, so it is not just a pandemic related issue read more

I called to see what time the pharmacy was open and a woman said 7am. When I got there I was told It was 8. I am having excruciating pain and expected to find relief. 0 stars for this foolish mistake. read more

Pharmacy never picks up the phone, I tried 5 times today and they started hanging up on me. Way to go!

I work near by on Sunset and man, has this Rite Aid gone downhill. 1st issue is they still refuse to open the Front Doors on Sunset Blvd, causing one to walk down Fairfax to the back doors by the parking lot to enter. The problem is you have to walk past a bus stop bench on Fairfax where crazys and homeless people congregate to get to that back door. When I complained to the manager about this today he didn't seem to care and said it's not my decision. 2nd issue is all I wanted was a scoop of thrifty ice cream, and the person that came to work the ice cream stand was not wearing a mask. They are probably vaxed and I just sound paranoid, but just working in a drug store and doing food handling, I dont know, it just didn't make me feel safe and I didn't take a chance getting ice cream. But management seriously needs to adress both issues. read more

I like this Rite aid over majority of their locations because they have more parking, the store is bigger and their pharmacy is great. Can't ever get help here but whatever. Ohh great Thrifty ice cream too. read more

I have been there on six separate occasons to pick up meds and there has always been a line of at least 7 people with only one person behind the register. It has always taken me at least 30 minutes to get my meds. When I told the guy behind the register why there is always so many people in line and only one register open he responded: "Oh no we have 3 cash registers here always" Yeah thats great..... but the registers are useless unless there is a human behind them. And when he went to check on my meds (which i called in 4 hours earlier) he said "Oh it will be a few more minutes for me to fill the prescription. 15 minutes later I finally get checked out. Almost 40 minutes to pick up my meds even though I had called 4 hours earlier and they said it would be ready within the hour. This place smacks of corporate apathy. People there could really care less. They are about one step above the DMV. Avoid this place if you value your time. Plenty of other pharmacies that will fill your prescription promptly. Bye bye Rite Aid....you've wasted enough of my time. Im sure whoever is in charge over at corporate will read this review and improve their service. Yeah right. read more

Rite Aid - Welcome to Rite Aid! Stand in love be for 40 minutes to pick up meds. Always like this! - Drugstores Near Me - Los Angeles, California

Whoa... this place has been re-done and it's pretty great. Aisles are clean, well-organized and widely spaced. Selection is much improved - especially the beer/wine/liquor section. And there is a cafe! With Coffee Bean & Tea Leaf stuff! And a frozen yogurt bar! They also seem to have straightened out that inane situation with parking and being forced to get a ticket and get it validated when you ran in for cold meds or whatever... Color me impressed... I think I've found my new drugstore! read more

Bad customer service. They never call you after your doctor calls in a prescription so you must guess on when it's ready and still usually wait for them to fill it. My doctor recently called in a prescription for an item they don't have in stock. I had to go in person for them to decide to order it versus automatically ordering it when my doctor prescribed it. They gave me the price and pickup time. I returned on the day they said and they then advised me they couldn't order it. They had three opportunities to call me and tell me they couldn't order it and they wasted my time to have to go in person twice. I've also waited 9 days from the prescription for them to tell me to find a different pharmacy. read more

Nice, newly renovated Rite Aid. The space is bright, clean, and expansive. The aisles are wide and well-organized. Staff is very friendly and helpful. The same Thrifty ice cream is still available, but in addition, they also have a self service frozen yogurt area with a handful of flavors from which to choose. The cost is 49 cents per ounce. tip - Griddle Café is very close by for a filling breakfast or lunch parking - large free lot in back read more

Rite Aid - Serving frozen yogurt @ 49¢ per ounce - Drugstores Near Me - Los Angeles, California

Very frustrated with the pharmacy department. I am 7 months pregnant and got diagnosed with gestational diabetes. Went in to pick up my monitor today and have to test blood sugar before eating, something the pharmacist should know. There was no offer on how to show me how to use even though it said right there on the prescription that they needed to show to show me, when I asked I was told I'd need to wait 30 mins because they were giving covid tests. It would have taken them 5 minutes to show me and they could have had someone not pregnant and on bed rest wait, but were not willing to accommodate. So they never showed me and when I got home realized I would need alcohol swabs which they didn't even bother to mention. read more

Closest pharmacy to me. Gone crap over the years. Tonight I got harassed by 5 guys outside the steps just to come in and get my prescription from the pharmacy. These guys hitting up everyone for money for school (though they look 20s, some 30s even) and when you don't give them any they want to talk crap to you. As far as I know, most stores try not to allow solicitors, especially if their customers are being accosted but I guess Rite Aid doesn't really care and especially regarding their female customers. Trash. read more

My favorite Rite Aid in all the US! It's open 24 hours and has everything you could want including ice cream service courtesy of Thrifty! Thrifty used to be a west coast chain which Rite Aid absorbed in the 90s. Everyone loved their ice cream; we're talking pre-Pinkberry, ok? Thankfully, Rite Aid still has ice cream which you can order at a counter in store and it's still served with a square scoop! A Thrifty trademark!!! There's a huge lot which is notorious for people pulling in and out of the wrong way, and well, forget about parking in the correct direction! Checkout is often slow with a bit of a line. read more

Rite Aid - Glad Rite Aid kept Thrifty ice cream! - Drugstores Near Me - Los Angeles, California

I don't know why this Rite Aid got two stars. I wondered where we could find that old thrifty ice cream with that weird cylindrical scooper and we went into check and were pleasantly surprised They not only have the ice cream section but they had some pastries and cold sandwiches and other things to eat that would've been wonderful on our recent trip in Europe; it seems like they had everything at this particular Rite Aid. We ordered some ice cream and then mulled around the store and really enjoyed their incredible variety of Halloween stuff especially the masks. Also lawn stuff with howling scary sounds and other stuff you could use around your house for the Halloween season. They pretty much had everything in this Rite Aid as it serves a very transient area and cosmopolitan trendy area of Sunset and Fairfax. read more

Rite Aid - My lovely at her best - Drugstores Near Me - Los Angeles, California

This location was ok I mean it was clean and I didn't kno rite aid sells frozen yogurt like similar to a yogurtland set up. I probably wouldn't frequent this one only because I'm not in Hollywood like ever was just driving by Omw to the freeway. Anyway while I was in line I heard the cashier tell a customer she validated his receipt. Now I'd noticed a girl out in the lot but danggg . Luckily she was done/leaving as I was exiting cuz I forgot to ask to get mine validate. I know it's Hollywood and right next door is a popular breakfast spot soooo I get it. 3 stars cuz the girl in the lot was nice read more

Rite Aid - Thrifty got froyo who knew?! - Drugstores Near Me - Los Angeles, California

One of the biggest, modern, clean Rite Aids I've been to. Even has frozen yogurt inside! Large inventory of everything never had to wait long in line. Definitely a flagship type of store, they have a parking lot too. Major bus stops nearby so can easily navigate to & from the store. read more

Rite Aid - Drugstores Near Me - Los Angeles, California

It's very unfortunate indeed, but the lack of proper customer service extends beyond the counter and through their phone lines (which are highly, HIGHLY unlikely to be answered). Overall it's extremely challenging to deal with the pharmacy staff when their lack of care and skill is apparent and very off-putting; it seems they don't need any new customers. read more

Very poor experience. As I waited to use the bathroom, an employee was being called through the intercom while he was what apparently seemed to be on his break. Very angry, he comes out with a very aggressive behavior towards his colleagues. I get that he was on break but at the end of the day keep your composure together ESPECIALLY in front of your customers. Odd and uncomfortable experience read more

Not only is parking horrendous, but I needed to buy Sudafed for a cold. The line for pick-up in pharmacy was about six people long and I was told I had to wait in that for it. 100% inconvenient all around and I recommend going literally anywhere else. read more

Every employee I encounter is helpful and friendly. The pharmacy department has always been professional, kind, and informative. The store is clean and always fully stocked. The closest CVS is a mess, so it's nice to visit the vastly superior Rite Aid around the corner. read more

Worst place ever!! Don't waste your money coming here! They have the worst customer service ever ! Waited for 15 mins to get help because they are busy talking about what they going to eat on their break and that Mexican old lady that works there just walk passed me like I didn't ring the bell to get assistance and this is around 10:15 pm on 10/19/22 ! They should shut this place down ! Go to CVS! read more

I usually don't like to leave bad reviews unless I feel really wronged, and in this case, I do. I only switched to Rite Aid from Walgreens because I switched medical insurances, and my experience with them has been okay so far, but these past two days were what prompted this review. 10 pills were missing from my medication this month. How? Who? I don't know. I live alone and it didn't make sense. But after coming to dead ends on all theories, I decided just to call my doctor and explain what was going on and she gave me a written prescription to replace the missing meds until my actual fill date. I'm a full time med student at night and work full time for a doctor during the day, so I got up early yesterday and went to the pharmacy to hand him the prescription and explain that he could call my doc if he had questions. First of all - he rudely tells me he can't fill it, when a day or two before the pharmacist on the phone said they could if the doc explained. When I told him this he basically kept arguing with me until I just asked him to try and headed off to work. Later I get a call from him saying my insurance isn't contracted with them anymore. I gave him my new insurance card and he said he'd call me back. I then received a couple more calls where I guess he hadn't relayed the information to the other pharmacists, because they basically said the same thing. Finally I was told they'd call me back and never heard from them. This morning I call to see what's going on and, if you've ever called this pharmacy, you know that when you elect to speak to a pharmacist the phone rings a couple times and if no one answers, you're sent back to the main menu and have to do it all over again. Well. I did that. Like 15 times. And then I was placed on hold for THIRTY MINUTES BEFORE I WAS HUNG UP ON. I called at 7:07am. I've been to this pharmacy at 7:07am. I've never seen a customer there at this time. And the pharmacy is 24 hours. There is always a pharmacist there. So why was I on hold for half an hour and ignored? I went through the first step again, another 15 times, before I got so frustrated that I just went over there. When I got there, there was 2 people working in the pharmacy and surprise - no customers. I'm pretty much at the point of crying when I explain to the pharmacist that I had been ignored on the phone for over half an hour and that I just wanted to check the status of my medication. She then tells me it's ready and I can pay for it. I was happy but I mean...SERIOUSLY?!? You couldn't call me back to tell me you could fill it? You couldn't even bother to answer the phone when I just had a simple question about it? She didn't even apologize for placing me on hold for half an hour and ignoring all the other calls. So I paid for my medication and left. Moral of the story - this morning I left Rite Aid in tears because of the lack of customer service. I work in the medical field. I'm building my career in the medical field. And I would NEVER ignore a patient. Never. If the pharmacist had bothered to answer the phone she would have spent maybe 2 and a half minutes of her time speaking to me and this all would have been avoided. This is not how you treat people, especially when it involves health and/or well being. You're a pharmacist. People count on you. I'm so INCREDIBLY disappointed in Rite Aid's pharmacy staff. I will be looking for a new pharmacy under my insurance plan that hopefully knows how to treat their clientele with a little bit of decency and respect. read more

Rite Aid - 27 mins on hold before hung up on at 30 mins. And then another 10 just trying to get someone to answer the phone. - Drugstores Near Me - Los Angeles, California

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Great clean presentation, but that day they had really suspicious smell in the store. They could use more cashiers or waiting in line is a nightmare. This location has happy and friendly staff but not efficient with checkout process. I can say that I was able to get here everything I looked for, and that the prices were fair (Most of them offer fair prices). A big plus is that they have plenty of parking spots, which make things easier when you are in a rush, and the last thing you want is to waste time on parking. read more

Haven't been able to fill my prescription in months. Zero help from their side, just tell me to come back next week.