A really sad rite aid. The staff doesn't look like they want to be there and looked upset that there are customers there. A really bad atmosphere. Also ice cream closes an hour before store closing which is a bummer. They closed the ice cream at 9pm. There were so many people coming in with ice cream cravings and leaving with disappointment read more

This was my favorite Pharmacy. The employees staff the tops. What a total disappointment to hear about them closing. Customers said as I was walking out they were also so sad to see them close. read more

I love this Rite aid...employees are always nice and the pharmacy staff is amazing!! Super helpful and refills are always on time. The stock is kinda limited at this time, but I'm hoping they'll fill up the shelves soon!!! read more

Very stale and limited inventory. Employees look bored, but friendly for the most part.

I went with my son for a vaccine and the pharmacist was gentle, patient and answered all the questions.

The service Im is terrible. The manager himself is so rude and entitled. It's just a depressive environment.

I have been coming to this Rite Aid for some time, so I figured it was time to leave a review. As other reviews have mentioned, this location is quite outdated, but I still find it well maintained and clean in general. Parking can be an issue especially on weekends. On weekdays, especially at night, there are plenty of spaces. Customer service varies by employee; in my experiences so far, it has been decent overall. No matter what day or time I come in, there is typically a long line; this is usually due to a lack of employees. I have never been to the pharmacy here, so I can't comment on it. In general, prices are about what you expect at other locations. They offer a nice variety of items including seasonal merchandise. Try to take advantage of the sales especially if you are a Rite Aid rewards member. Overall, this is an average Rite Aid location, but nothing really stands out. read more

Dimitri gets five stars. He works his butt off. Very personable and friendly. He's scooping ice cream then he's out shagging carts. Best employee ever read more

I watched for 15 minutes as the only checker helped a man fill out a rain check while they discussed the very complex minutia that it takes to fill out a rain check at Rite Aid. (I saw the form, Rain Checks exist and they exist in triplicate) 20 minutes pass, line has built accordingly behind me . Got to the checker. Guy left his rain check on the counter. Checker felt it necessary to chase that customer into the parking lot to give them a rain check, but not a moment to call out to open a 2nd register. So, Rite Aid. Maybe more than one checker at a time. read more

This is an older store, but does the job. I come here to buy snacks, first aid, personal hygiene etc. and haven't used their pharmacy. I've gotten ice cream here before. Tasty and cheap. I think I've used their restroom too. My most recent visit was for holiday items - they have basic decorations and stuff and I found what I needed and more. read more

See all

This store is closed permanently. As is the Rite-Aid on Thousand Oaks Blvd at Westlake Blvd. Prescriptions have been transferred to local CVS stores. read more

Rite Aid would be fine if it didn't come with a price to your health. The odor wreaks badly even upon opening the door or even standing 20 feet away if the door is opened! The whole place stinks of sweet smelling chemical. Clean up your act and I'll write a better review. read more

Worst pharmacy ever! I called this morning to renew my prescription. I was told it would be ready in one hour. I arrived 5 hours later and it wasn't ready. On top of having to wait I was given a different manufacturer medication because mine was back ordered. I wasn't told this earlier today. And it was $20.00 more. read more

Manager was soo mean! I think he's name is Dimitri and he's so lazy to do his job! Cashier asked for his hell and it took him forever to come at the counter and help us!! He said all right aid doesnt accept coupons!!! So stupid! read more

The service was unprofessional and there was not any follow up. I would not recommend this store for prescriptions especially if you need them. I came in for 3 refills on Monday and was told they would be ready Tuesday. Te next day when I came in to pick them up, they had only two of them. I was told at that time that the other one had been ordered and it would take another day. On Wednesday, I received a call without any message or name. Each time I returned the call, I was disconnected. I came in because I needed the medication after surgery . I spoke to a new pharmacist who did not appear competent and had trouble communicating. He told me the doctor had to authorize it. I asked why I had been told the prior day that it was ordered and would be ready. He did not know nor care. I asked him for a copy of the prescription and he said he was not able to locate it to give it to me. I thought I might go to another pharmacy. I then had to wait 15 minutes to talk to the store manager on duty. It seems stocking the shelves is more important than serving a customer. She said that she was sorry and there was nothing she could do and suggested that I could call the toll free customer service line. I called and was put through several hoops and a long waste of time to be finally told by a recorded voice that they were closed. It is clear that Rite-Aid does not care if they waste your time. I called again today, Thursday. and spoke to a pharmacist who said he didn't know what was going on but my prescription was not ready. I asked to speak to or leave a message for the Pharmacy Manager. He told me the Manager was on vacation and the regular pharmacist would be on duty tomorrow., Friday. Now we are into about 5 days on trying to obtain this prescription. I asked for a call and felt like he was doing me a favor to take my number. Fortunately my doctor had some samples and helped me out. Rite-Aid needs to hire some professionals and teach some customer service couses. Maybe they should try Veterans. Debbie Gregory Thousand Oaks read more

I have been a paying customer of this particular rite aid for many many years. Yesterday I came into the store & asked a guy who works there for help finding 2 items. I don't remember his name. He's a fat guy, with white/grayish hair & beard, and glasses. I'm not sure but I think he has an Italian accent. Anyways, he was extremely rude toward me & acting strange while unhelpingly attempting to show me around the store!!! He made me feel very uncomfortable the whole time. After we couldn't find what I was looking for, I thanked him & tried to continue shopping by myself. He then said to me extremely rudely, "ok, I want you to leave my store now!" While pointing at the direction of the door. Mind you, I as in the last aisle in the back of the store. I talked to Dimitri the manager, who did nothing about it, except make this rude & strange employee leave me alone so I could continue shopping in peace. I have never in my life been treated so rudely while shopping at a store. He made me feel very uncomfortable & uneasy in his presence the entire time. It was the worst, most pathetic & terrible display of employee unprofessionalism I have ever seen or been subjected to. If I were to ever treat someone the way he treated me at my store, I would be fired on the spot & rightly so. I am an American citizen, this happened to me in my own hometown, I am an honest, full time, hard worker, I'm a taxpayer, and I pay for the things I want with my hard-earned $. I never ever steal! Another incident I would like to report that occured another time to my mother when she was shopping there, at the register, by the same guy is that after shopping she also needed to return some lipstick. He was very rude & acted strange about it. He's been strange toward me at the register before too. So, I went there today. Spoke with the manager. Talked about what happened. Look, I'm a fair guy. I don't want Herman to get fired, I just think that the store manager needs to correct the bad behavior, so that he can be a better & happier employee for their store/company. But he needs to learn how to treat people who are paying customers with dignity & respect. read more

It's RiteAid. If I really need a quick trip for meds, I check them out since they are very close to home. The store generally looks run down and not very organized and crowded. My kids love the ice cream, but they are never staffed for it and were usually waiting a long time for help. Just a little below average store that you visit if you have to. read more

Usually clean and has everything you'd need Also has ice cream!! Workers are friendly and location is convenient Not much else to say about this rite aid read more

This place has a very large variety of products. There is however a very small staff but that is not a problem because it is rarely ever crowded. read more

Extremely dirty, the fixtures and broken inside. Hardly any staff and the ones that are there aren't very helpful and slow. Not a huge variety of products let alone quality. It's worth the drive to go somewhere else. read more

Instead of paying for Pandora, I just call this Rite-Aid and wait for them to put me on hold. The music isn't that bad and you get at least 20 minutes of continuous music without commercial interruptions. Pretty horrible customer service, but that is what you should expect when they have two people running the entire store. read more

I've been coming here my whole life. My mom wanted to buy lighters but because she was with Me "under 21 years of age" (Herman) refused to sell my mother lighters while she was purchasing a candle. Then my mother asked if she could come back in line to buy the lighters and (Herman) (unfriendly checker) said my mother couldn't buy lighters even if she reentered the line.(Herman) said " No I will not sell you lighters even if you leave and come back" Customers behind us were urging (Herman) to just sell my mother the lighters so we requested for a manager. (Michelle) was the manager at the time and she sold us the lighters in a friendly manner. Most checkers here are friendly but (Herman) should be avoided. read more

I'm usually not one to write reviews, but the pharmacy at this rite aid location is horrible. They took my doctors note then let me wait 40 minutes before I finally came and asked where my order was. It was waiting for me, and when I asked what to do to avoid this next time the woman said "you should check." Isn't that the pharmacy's job to do?! Terrible service. read more

Manager is a total jerk. Asked him a question about some signage and he didn't even let me finish talking. He just put his hand up towards my fave and cut me off. I have never been disrespected like that in my life . He should definitely be demoted read more

This is a great location that has gotten a lot better since I moved here 3 years ago. I stop by all the time for random things. Today I went in to get a humidifier, and the employees were incredibly helpful with a price discrepancy. It may not be the newest store (as others have mentioned) but I feel that the employees have changed and it is a better environment than it used to be. read more

I went here last night to buy a Alka seltzer the cashier asked a ID so i showed it to him i forget the name of that tall guy.. but instead of puting the number or swipe my id to there machine he keeps looking on it front ,back,side and he tried bend it..so that means his accusing me that my id is fake..i felt so annoying. i am so sick at that time so i didn't argue. read more

Clean. Have to look deep into parking lot to find. Prices typical for retail over the counter. Staff satisfactory but should tell you first there is a charge for plastic bag read more

Yes this store is old and run down, as is the entire strip. However, the staff is pleasant and helpful and the manager has always been responsive whatever my question. Their pharmacy is also the one I use and is quick in filling my prescription. They are a good neighborhood store. read more