1. Rite Lock & Safe

    1. Rite Lock & Safe

    0

    Skokie, IL

    Rite Lock & Safe

    4.4 (54 reviews)
    Open 9:00 am - 5:00 pm

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    Response time

    1 day

    Response rate

    50%

    Services - Rite Lock & Safe

    Lock rekeying

    Rite Lock & Safe Photos

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    Allie Z.

    Okay so zero stars is not an option, otherwise that's what I'd give 'em! I'm very surprised to even have to write a really bad review of this place, since I've been there a few times over the years & previously gotten adequate service, but a few days ago, they blew any chance of me returning, because of really rude & downright nasty treatment from the owner, Les. Here's the sitch. I needed the battery replaced in my car FOB and also a valet key for my car. The key is an expensive order & I was referred to go there by Yuri, from Oasis Car Body & Sales in Skokie, where I had purchased my car a few months earlier (by the way, that's a great place--very nice and clean used cars at more than fair prices). Yuri had suggested that if I went to Rite Lock and told them he sent me, they'd likely give me a discount, perhaps 20 percent. So that's what I did. When I told the owner, Les; he looked me squarely in the eye and said in a very rude & dismissive tone, "He can say anything he wants!" Taken aback a little, & not quite understanding, I asked Les if he would honor that. He coldly said "No." When asked why not, his response..."He can say anything he wants, this is America; but I don't have to do it." I was certainly very surprised by this rude answer & the way it was delivered. Brought a chill over me, since it sounded so...yes, Trump-ish! Even if he wasn't going to give me the discount, he could have said so in a much nicer and more courteous manner. The degree of his rude dismissiveness was to the point that I left immediately & don't plan to return! I had always found that the local businesses tried to help each other out with referrals and such. When talking to a neighboring merchant (I frequent quite a few in that area), I told them about it & they said that Les was likely in a bad mood because all his employees had just quit because they were being grossly underpaid. Ha! That didn't surprise me at all, but why take it out on a good customer?! I don't know and won't say it was racially motivated (I'm African American), but it kinda felt like it. Bottom line, I'm done with them and suggest that you too find a locksmith that at least acts like they want & appreciate your business.

    It was an extra $3.50 for the leather fob.

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    10 years ago

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    9 years ago

    Wow, 30 minutes ago my front door latch jammed, now it's working. Thanks for the quick service!

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    11 years ago

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    11 years ago

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    14 years ago

    I spoke with Les the owner and he was very friendly helpful. When I need a locksmith again, I will certainly call them

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    13 years ago

    Expensive and not always prompt in getting back but their work & craftsmanship are good.

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    13 years ago

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    12 years ago

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    14 years ago

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    11 years ago

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    11 years ago

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    11 years ago

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    10 years ago

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    14 years ago

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    Page 2 of 2

    Ask the Community - Rite Lock & Safe

    Review Highlights - Rite Lock & Safe

    Les came out and basically performed a miracle on my storefront doors which everyone said could not have new locks installed.

    Mentioned in 6 reviews

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    Danny Keys 247

    Danny Keys 247

    4.8
    (231 reviews)

    10/10; would highly recommend!…read more I hired the Danny Keys team when I moved into a new house and needed locks changed. Initial contact: They were extremely responsive when I reached out and I loved being able to schedule online (and there was a solid amount of availability. At the appointment: When it came time for the appointment, the technician (who was on time and fully communicative) went above and beyond in the best way. Not only did the technician answer my 100 questions and concerns about smart locks, but he also advised me my options with different locks throughout the property to balance safety and cost. I thought they would only replace the locks but they also were able to replace the doornobs, offering several appealing options in the style I wanted. They had a variety of options for locks too - regular door locks, deadbolts, and smart lock varieties. They even cleaned off the door all around the doornob because it was dirty and looked a little gross! My biggest joy has to be that they were able to use the same locks on multiple doors so we could use one key for all the doors, which is a lifesaver because I was startingbri appear as a janitor with so many keys, lol. After it was all done, they made me a bunch of copies of the key, which was helpful and honestly unexpected because I thought I'd have to go to Lowes after to do that myself given the million and one copies we needed for various family members. Vibes: it was such a seamless experience with an incredibly friendly, helpful, technician who treated my house with respect (eg no outside shoes inside) and was patient with my questions/concerns. Cost: Pricing was all competitive with other companies I considered. Overall: An excellent experience; I'll only be using Danny Keys for my future lock change needs and recommending them to my friends and neighbors!

    This company flat out deceived me. I was told $75 to 95 to rekey a lock. 2 locks. Nearly $700. He…read moregets a lot of negative reviews on google suppressed and you can tell the ridiculous amount of suspicious 5 star reviews to change his SEO results. I fell for those glowing 5 star reviews. Make sure they tell you the prices up front. No mention of any other fees when I made the appointment. I called several other locksmiths after to check and sent pictures and was not quoted more than $250 all in for what they charged nearly $700. They took advantage. I am filing with all state and federal agencies so they can look into their deceitful business practices.

    Rite Lock & Safe - locksmiths - Updated July 2026

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